Bitcoin Forum

I saw more and more people received their batch#2 machines but I still have no information.
I have order# in Avalon webpage and received confirmation from both Avalon & walletbit.
Is there anyone still not receive your batch#2 machine or tracking #?
As the one who has received their machines is no interesting to update their status to us, I have to open this thread to unite people who is still losing money as me.
Trade-in is not included in this thread. Thanks.

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IDs not received batch#2 machines yet
Wayne_Chang
GenTarkin
Furious

Did You submit your support ticket to them?

Yes. But not surprise, no reply till now.

did u pm him?

Just be patient. There are a lot of undelivered batch #2 units but they are on the way...

If they are on the way, there should be tracking#. But I have nothing.

I don't think you need to open a support ticket if your order shows up on the website.

My order shows up as processing on the website, walletbit sent me like 4 emails confirming my payment.. I did not send a support ticket as it might delay by ASIC even further. It's been processing since forever. I wait in front of the door for the ASIC with no avail.

You already received tracking #, right?

Judging from my batch 2.2 order number, there are still plenty of batch 2 units still to ship. I would not worry for a while yet.

Yo, you've been told recently that they reopened their support tickets at a new location and asked any prior tickets to be re-sent via the new form...

I did not yet received any info. I have opened a ticket almost a week ago. I am not complaining however. But there are still a lot of us in my situation. I am confident that i will have my unit delivered by the end of the month though .

I was referring to the OP, Yifu addressed the new support tickets a week ago in an email update, that I posted to this forum and that has previously (as in the past couple of days) been explained to the OP in another thread...

I just submit a support ticket the day before yesterday. So I am sure the address is correct. And till now I received nothing.
Although we paid the order at different time, it is not reasonable to deliver machine via a month or more time range.
Even an Avalon machine's incoming is much less than before. It is still a great loss in a month.

Bump

Ok, then yes, you should have the right address, I'm repost the email content below this. Yifu fluffed the address to, so I'm removing the additional 's' that shouldn't be there. The other thing, what with the recent feature update, one can assume he is rushed, even if a little flakey at the best of times...

Production is happening, it is now time to address ordering issues and ship units.

Before opening a ticket, make sure the following is true.

1. you have an account on store.avalon-asics.com with all your information filled out, including address, phone number and such.
2. your bitcoin transaction id, blockchain.info url preferred.
3. the email you use for ordering ( if it is different from the store account. )

The support ticket has added fields for trouble type, which batch you belong, a chip order or regular batches and etc.

Finally, if you have an ticket older than June 1st, make another containing all the information using the new form at
 
SUPPORT.AVALON-ASICS.com




Where the correct address actually is; SUPPORT.AVALON-ASIC.com

Thanks for your reply.
I think what I can do now is waiting and waiting and waiting.
Hope you guys who already received your machine can give me some good luck. :P

I'm not an Avalon customer myself yet, but good luck anyway bud! ;)

If you're order is showing up in the store then all you can do is sit and wait for your tracking # like the rest of us. Creating more tickets will only waste their time and slow things down. Yes they are over 2 months late now but sit back and be patient as there is still a lot of gravy left despite the delay...

Bump

I also have two orders that don't show up in the store, both from February 3rd.

Did you opened a ticket?

A lot of us still did not this applies to trade-ins also.

Patience dude

Yeah. Hope somebody don't throw your patience to feed dog.

Two tickets.

Don't worry Wayne, you won't be the last. I'm here to keep you company while we wait.... and wait....  ::)

.... also, we've got the Batch#3 people waiting too ;)

I still have nothing today. 5 days left including today.

Order visible in store after much hassle due to moving to a new country and changing phone numbers... No tracking available... Was told when Chinese wife rang and emailed that it had left the factory.... This was 8 days ago. Package arrived in the drop point today. No tracking or contact was ever attempted by Avalon. Although support tickets were honored and issues attended to they were done very slowly.

To sum up... If your order is correct on site and you Haven't any open tickets for a real issue not just late delivery then it will arrive in days. Just be patient. Don't expect contact unless your in china. Don't expect tracking unless your in china. Don't expect any help at all unless you are Chinese. Sorry not racist, I have a Asian wife and I am a gringo but it's true. It will come. The lack of professionalism though I believe has hurt the chances of this company becoming ASIC champions we all want to see and had hoped for with reasonable prices and on time delivery. The greed and the lack of communication not mention the lies have left a lot of us fed up or so stressed we won't be going back to them. Ever.

But hey that's just my experience... Hope yours was better and I'm at least happy now I know my machine will be up and running by next week after it gets the ok by the test and config team and deployed.

Just got an email from Avalon after my post just now with tracking number... ROFL!!!! The day it arrives is when they send the tracking I.D. Lol hah ha ha haa hoooo.
;p

I will continue to say fuck here because I received nothing till now.

Stop whining or you'll end up the anti76 of Batch #2

Yifu posted he is dealing with the trade-ins now and those should have been shipped out before all the others. They are special and you are not (ref his first newsletter)

Yeah! They already shipped a lot of machines ordered on Feb-18. They broke the rule first, so why I have to obey?
I will not stop to post and update my status here unless I receive my machine. It's not your business!

I've put you on ignore but your entries still show up in my RSS feed

Can you stop annoying the rest of us and find another hobby to vent your frustrations? There are a lot of other (like me) that are also waiting for their Feb 18 orders. June is not over yet...

I am fighting for my right and my money. Maybe you are rich and don't care about it. Or you can allow somebody lie to you again and again but I can't.
You can ignore my post. But please don't tell me what I should do.

Obviously do what you like... I think he is just saying that we all doubt it helps.  The sun rises in the east and sets in the west every day no matter how much we would want it to change.  Until July 1st, your shipment isn't technically "late" with his stated updates.

If you feel you need to spam QQ (understanable), please be courteous and create a new thread to vent rather than in the "informative" threads.  It just puts everyone on edge  ::)

Thanks!

ps.... your english is very good! (at least better than my chinese).
One suggestion regarding your status message:
"I posted here everyday but received nothing till now"
I would recommend using:
"I have posted here every and still have received nothing"
Using "until now" implies that something has changed... which it hasn't.

For what it's worth I've just received an email with a tracking number for my Feb 03 order. There is really no point in aggravating yourself if there is little more that you can do about the situation.

I can understand your frustration, but there is nothing you can do except wait. Just don't ever buy anything from them again in the future.
Hold your breath, have a smoke or drink, and maybe tomorrow you'll find a mail with tracking number.
I know it sucks so bad to wait forever. That's why I bought other stuff, USB sticks, to play/mine for now.
Stay positive!
Good luck Wayne!

Thanks Humax!
This is really the worst experience.
I think I will open a new thread if I don't receive my miner on July-1.

Any news from Avalon on Wayne Miner? what is the update?

No news yet.
As I promised to Humax, I will be silent for 3 days. I am a man do what I said.

Wayne, you are really not alone, but I don't think Avalon ppl read your messages here and so it is probably worthless to express your anger and keep stressed again and again. Assume they ship 10-20 machines a day and they have like 400 more to go ... can take weeks. Yes, ppl are receiving their machines as well as ppl are still waiting for they machines. Obviously there must be an order that will be shipped last. Everyone hope it will not be theirs, but someone will be that one with bad luck.

My order #37** Feb 18 is still there in the store as processing from the beginning. I have never submitted a ticket and I just wait. I can see ppl receiving machines and take it as a sign that machines are being shipped and it is a good news, isn't it? Try to see the bigger picture - Bitcoin at 100 USD is not worth much. If it is about to succeed it much go much higher so that ppl can buy anything with it. With just 21 million BTC, you have only 2,100,000,000 USD, which hardly can replace fiat or play significant role in the currency world. The bigger picture is that enough hash power is the primary condition for further development of Bitcoin. So having an Avalon machine now or in a week or two makes no real difference unless you are looking for having your investment back asap and then leave Bitcoin world. Every running ASIC there makes the Bitcoin more likely to succeed. And if it succeeds, you may earn much more in long term than you are maybe thinking now when you are talking about losing money with every day you do not run the machine.

Thanks for you detail explanation.
I am just to be a bad guy to shout out the unfair things for all of the Avalon customers of batch#2 and batch#3. At the same time, let people who still want to buy BTC miners do not be scammed by them. BTC is decentralized. It needs everyone's honest to make it develop healthily. Scammer will destroy it. That's what  all of us don't want to see.

Yes, that is true, but I would distinguish between scammers and those that are "always late". Assuming Avalon do this for their first time, they seem they just think that they will ship X units per day and so they announce it and then they run into troubles, which is quite normal and so their claims seems false. But so far it seems that they are not scammers, they actually do deliver the machines, just with a significant delay. On the other hand, the delay should be expected after the much longer delay of batch #1 and after everyone who bought Avalon had to agree with terms that told you this might (or is likely to?) happen.

So yes, it is good to know and announce from time to time that they are late. It is probably worthless to say it each and every day and be stressed about it.

Avalon knows how to ignore messages and turn a blind eye to Mr.Wayne request. With so many competitors around I don't know how are they going to be competitive. But they already suck up your bitcoin and fiat big time.

That's the wise point of them compare with other scammer.
If they did not delay, who ate the meat should be all the Avalon batch#2 and 3 customers.
But they used delay as an excuse and ate the meat, left soup to their customers. Some customers thought at least they got the soup. But in fact, if you think about it from another point, the meat should be yours! The evidence supports my point has already been posted here.
How to think about this thing is everyone's own business. I just opened the window for you.

Or in worst case, they delayed my order intentionally because I told the truth.

Well, they are actually shipping. Here's the thing. Cedivad got his units before me, and he was bitching the most right from the get go. He even called Avalon a scam and made a thread about it see https://bitcointalk.org/index.php?topic=139725.0

Now pretty much confirms my suspicion that Avalon does not give a fuck what you post here in the forums. There's nothing you could do except wait. You will get your tracking soon.

People should be glad Avalon doesn't give a fuck about what they post in the forums.
You wouldn't want another ASIC company to start cancelling orders due to negative comments. We've all seen that happen before...

Yes, personally I would never do business with an ASIC manufacturer that does such a thing... *cough* BFL *cough*. I'm glad Avalon doesn't do that, I know I've probably referenced them in a bad light a few times since all the delays. At the end of the day, if they get my Batch 3 units here the first half of next month, all will be good with me.

Hope you guys are right. Let's see whether there will be a change happened during these 3 days.
For myself, I will never ever buy any mining machine which is not in stock.

Same here, although I have let my hopes slip a little. I have an order number towards the end of the queue (#89xx)... So I may not see mine until August.

Got my tracking number! On the plane to Leipzig! Hope to receive it tomorrow.

To all the people who are still waiting......... hang in there everybody! Climax will come sooner or later  ;D

btw. I opened a ticket adding my phone number for them to ship because DHL needs phone number....  after a few days, it got shipped! Coincidence? Dunno.....

My batch #2 unit arrived yesterday via DHL, Beijing -> Atlanta.

I listed IDs who not received their machines till now at initial post.
If you don't mind to post here and keep tracking, please reply. Thanks.

GL, pain in the ass to wait I know...

Any updates from Mr.Wayne? ;)

Did you try the phone number in the AVALON emails?

I received an mail from Avalon to ask me to provide Chinese address.
No other update.
Obviously, they will not finish the shipping within June.

That's why they delayed your machine, you live in china and dind't provide chinese address they are using some chineses delivers companys... chinese addrees are strange...
You should allways give them all the imformation to not fail...

You should get yours beginning of July. Do you plan on upgrading them to run on 400MH/S per Chip?

They did not show any instructions when the pre-order opened. The website is in English. I don't see any fault for me to assume they accept only English.
And why they cannot inform me earlier before arrange the shipment? 4 months is not enough for just send a mail to confirm address?

I will try. At this point, if I do not run at 400MH/S, It will be much difficult to get my investment back.

That is a pretty lame excuse, we get mostly European orders and when Germans order from us, they do enter German Street names and building entry instructions, they don't translate everything into English or Dutch.
Same for French or Italian customers...

Basic ecom 101?


Prochrastination

Looks like your primary focus is to get the BTC you spent on the unit back.

I will happily buy the machine from you, i will even pay you 25% more than you paid for it. So you can have a 25% return on your investment within a few hours of receiving your unit.

PM me to do this deal.

As I know I am not the only one who was requested to provide address in Chinese. So all of these people are idiot?

If I order from a Chinese website (and I sometimes do) do I fill in my Brussels address in Chinese using Google Translate?

Or do I guess my local Brussels DHL delivery guy is not fluent in Mandarin?

Hello everyone, I found a 50 cents here. I don't want to waste my time to argue with him. Make your own judgment.