Where to fix your Asic miners.

[Mark Ryan]

Shipping your mining gear back to China for repair isn't the best idea, shipping to and from China will cost a lot, or your miner could be "confiscated" by the manufacturer.

I thought there should be a list of good repair services that all miners can access locally based on their geographical location, this will ensure a cheaper shipping rate and a much faster repair process.

I will be updating the list regularly as information come by, if you have or know a repair service please share it here or send it to me via pm, I will try to do some basic research on all the services I list here, but you will deal with them at your own risk.

Inputs coming from trusted members of the mining community in Bitcointalk will be very helpful.


United States

Service: https://www.hmtech.co/services/
Prices: $150 for basic repairs - $300 for advanced (Based on my years of mining, most issues are basic)
City/State: North Carolina
First Mention by: philipma1957

Service: Bitmain Repair Service
City/State: NASHUA, NH
Address and more info: https://blog.bitmain.com/en/bitmain-announces-new-repair-site-in-new-hampshire-usa-to-support-more-customers/

Service: Myrig
City/State: Denver, Colorado
More info : https://service.myrig.com/

** There was a negative review on Myrig, there are mixed reviews on this service, some clients are happy with their services, others are not, there are no "direct scam" reports against "myrig", but some members mentioned that they had to wait for months to get a reply from them, please read the reviews and decide for yourself.


Europe

-https://www.zeusbtc.com/Repair.asp
-Located in (The Netherlands and Georgia)

While ZeusBtc is a trusted company with a great reputation, the repair centers displayed on their home page are not owned by them.

Attention: The miner repair points shown on the map below are independent individuals. This site only offers a free display. Please contact the maintenance point for specific matters. If there is any dispute, please resolve it by negotiation. Any consequences will not be related to this site.

It's unlikely that someone will go to this extremes measure to scam, also since these providers are nearby, it would make sense that you could actually visit them in real life to confirm their integrity, while I wouldn't blindly trust them, I believe they are likely legit, but you MUST dyor.

** I AM NOT RESPONSIBLE FOR ANY LOSS/DELAY YOU MAY ENCOUNTER USING ANY OF THE SERVICES LISTED ABOVE, THIS TOPIC IS MAINTAIN FREELY AND BASED ON THE COMMUNITY REVIEWS, TRADE AT YOUR OWN RISK**.

Marked, it seems very helpful, thanks.

[Carouso]

Had a terrible experience with euronetsupport.
I'm not exactly sure if I got scammed or if they are just so bad.
They claim to be a "Bitmain Repair Center" in Palma, Spain.
I sent them an S17+ with one hash board not working and paid 520€. When I got it back the first time the same problem still remained. I sent it in a second time and got back a completely non-functional machine.
I sent it in a third time and got told the damage was done by my carrier and a new repair costs over 1000€, even though the first repair wasn't even done.

[MinerMEDIC]

Here at ASICMaster we are very excited to become a offical microBT service center. Our bread and butter is still s17s and s19s, that and repair training.
J

Are you Adam Krynski? or do you work for him? is this your address and contact?

Address: Asic Master LLC Repair DEPT 3231 S HALSTED ST. Unit 273 CHICAGO IL 60608 USA
Contact Information: +1 503 984 4777 | Email: Info@asicmaster.com

Not trying to make life difficult for you, just need to confirm if you are the real Asic Master listed on Whatsminer's list.

Naw, I’m Jay but yes that’s us on the list.  Adam is a founding partner and general backoffice guy.

Sorry I didn’t reply to this sooner, I guess I should’ve signed up for notifications on this thread LOL. Working here has been an amazing experience, you guys have seen me around here for many years but it wasn’t until Adam brought Crypto Minor C&HR from the West Coast to Chicago that I got the training I needed to be successful. Now I’m the guy with the engineering background who takes the Engrish manuals and puts the info in to practice.

We actually do a lot of training here, we have our own classes but we also teach for Bitmain. I recently had the pleasure of being sent to Canada to train a large S19J Pro farm and can proudly state I(we) had 12 out of 12 passing students.  We do work closely with Whatsminer and just made agreement with Canaan! You can meet us in person if you’re in the Chicagoland area and will have a booth at Mining Disrupt 22.

Cues are long, which is distressful for all, let me tell you. My advice is to ask for priority service and demand a tech be assigned to your project personally(at a minimum get that tech’s email). Even better yet, if you have a large volume, Let us train you and get you through your first dozen boards(a minimum to go from trained to skilled).

[Biffa]

Hi, how was your experience in Canada with D-Central? i need to repair 7 antminer s17 +

They have the miners, but ETA for the repair is in November, so I won't know before then.

Cost to repair each miner is roughly what I paid for the miner in the first place.

Update, the miners are finally repaired. Only took 11 months. But of course now they are almost worthless

Plus I don't really know if they are repaired, only that they say they are repaired, I trust them but a lot can happen between them shipping and me seeing them hashing again.

Will continue to update

[mikeywith]

Update, the miners are finally repaired. Only took 11 months. But of course now they are almost worthless

11 months to fix a miner is really unacceptable, the gear value has probably dropped by half at best, more like 60-70%, but I hope they arrive functioning so you can at least sell them for some price and recover the repair fees and maybe a bit of extra money on top.

Thank you for the updates.

Naw, I’m Jay but yes that’s us on the list.  Adam is a founding partner and general backoffice guy.

Thanks for introducing yourself, would be good if you can share some of the average prices the company charges to fix some gears, at least the popular ones, of course, if those are not confidential info.

[HagssFIN]

I think that a repair company should not accept an order, if they are unable to deliver it within a month.

[NotATether]

I think that a repair company should not accept an order, if they are unable to deliver it within a month.

Actually, the users have some leverage in this situation. We can contact the repair centers and ask them for the repair time, in addition to the quote, and they should (emphasis on should) be able to tell us the number of weeks it will take before they ship it back.

And if they give no answer at all, then its a red flag, because a serious mining repair org really ought to know this information.

[mikeywith]

I think that a repair company should not accept an order, if they are unable to deliver it within a month.

Actually, the users have some leverage in this situation. We can contact the repair centers and ask them for the repair time, in addition to the quote, and they should (emphasis on should) be able to tell us the number of weeks it will take before they ship it back.

And if they give no answer at all, then its a red flag, because a serious mining repair org really ought to know this information.

The problem with all the repair companies is the lack of staff, and what made things even worse was the 17 series Bitmain made, people bought them new and then a few months later half of them at least needed repair, the failure rate was overwhelming.

I think we will not see such thing in the near future, as most of those gears are hardly making any profits and people moved to better gears that have very low failure rates.

[scottp1111]

7 months my T17's have been at asic master. I just sent a fedex label and hoping for the best to get my equipment back. Spotty communication via email AT BEST! I hope I havent been scammed, and yes everyone else is correct, the machine is almost worthless now after 7 months. Nobody told me 7 months ago upon initial contact that It would be months of no contact and every update when I get an update is well we dont know when we will get to them.... Screw that game! I am pretty sure I am about to take an ass kicking on these machines, however I know my SN's of my hashboards and machines, so we will see what turns up if anything.. I very disappointed I guess I will go back to using Great Voyage Inc in Nashua NH. I cant recommend anyone to send anything here at this point!

[MinerMEDIC]

7 months my T17's have been at asic master. I just sent a fedex label and hoping for the best to get my equipment back. Spotty communication via email AT BEST! I hope I havent been scammed, and yes everyone else is correct, the machine is almost worthless now after 7 months. Nobody told me 7 months ago upon initial contact that It would be months of no contact and every update when I get an update is well we dont know when we will get to them.... Screw that game! I am pretty sure I am about to take an ass kicking on these machines, however I know my SN's of my hashboards and machines, so we will see what turns up if anything.. I very disappointed I guess I will go back to using Great Voyage Inc in Nashua NH. I cant recommend anyone to send anything here at this point!

    I wish your story was a hell of a lot less common, to us and the industry as a whole. As a veteran here I’m not afraid to admit some embarrassment(even if it wasn’t of my own making). We just had part ways with THE asic master because he wasn’t cut out for management. Exactly why my advice was to know the guy with hands on your gear(as opposed to a manager slinging bullshit), actually it still is. I’m looking forward to less labeling and inventory and more fixing things.

     If you’re the Scott I met six months ago on my first day of work, your stuff is already on my desk and when it’s returned shortly you won’t need it repaired anymore(and I’ve also been sending you emails for a week with no response). Oh wait, you said T17(plural) I have a stack of pros, still T17 are a dream to work on, It’s possible I could get those back to you fixed* without much delay.

    I’m not making any promises, but will be as transparent as I think I’m able. It’s such a tiny community I don’t know why others aren’t here doing the same. I think ASIC master is only Roughly 9 months old, so I pray this will be the first and last adjustment we need to make.

I just wish mikeywith wasn’t so dead on about the labor issue. I did just get 2 HS interns last week so my hopes are pretty high.

*If not fixable, a detailed reason why provided.

[mikeywith]

We just had part ways with THE asic master because he wasn’t cut out for management. Exactly why my advice was to know the guy with hands on your gear(as opposed to a manager slinging bullshit), actually it still is. I’m looking forward to less labeling and inventory and more fixing things.

Let me get this straight,are do you no longer work with (Asic Master LLC Repair DEPT 3231 S HALSTED ST. Unit 273 CHICAGO IL 60608 USA), or are you planning to leave? your answer will then open the door for a few questions which hopefully you will have the time to answer.

@scottp1111, sorry to hear to your story, but this has been so common I find it hard to be/act surprised.

[MinerMEDIC]

We just had part ways with THE asic master because he wasn’t cut out for management. Exactly why my advice was to know the guy with hands on your gear(as opposed to a manager slinging bullshit), actually it still is. I’m looking forward to less labeling and inventory and more fixing things.

Let me get this straight,are do you no longer work with (Asic Master LLC Repair DEPT 3231 S HALSTED ST. Unit 273 CHICAGO IL 60608 USA), or are you planning to leave? your answer will then open the door for a few questions which hopefully you will have the time to answer.

@scottp1111, sorry to hear to your story, but this has been so common I find it hard to be/act surprised.

I am still with ASIC Master LLC of Chicago and have no plans to go anywhere else. The Halsted address is our UPS store mailing address, The shop is about 10 minutes from there. Anyone who wishes to visit us can ask me for a personal tour.

[mikeywith]

I am still with ASIC Master LLC of Chicago and have no plans to go anywhere else.

You said

We just had part ways with THE asic master

Which is why I thought you and a few other people left the company, sorry my bad.

So in that case, can folks in this community like scottp1111 contact you directly and provide you with their gears information so you can try and help them in any way you can? I am asking this question because of what you mentioned about the bad manamgnet and the need for clients to get in touch with the tech person who is working on their gear, I also want to help this community to the best of my ablitity which is why I go out of my way and ask you if you can "speed things up" for them, now that applies to old gears stuck at ASIC Master or gears that are yet to be sent.

I will understand if your answer would be "NO" and that they have to take the default slow route.

[MinerMEDIC]

I am still with ASIC Master LLC of Chicago and have no plans to go anywhere else.

I will understand if your answer would be "NO" and that they have to take the default slow route.

I see what you mean, no...the master was the transplant from the West Coast. I wish him the best, his family deserves him near anyhow.

I’ve always been here to learn and be helpful. I got no problems with people contacting me, I’ll always help when I can. I may even have some solutions for people who are just done and demanding their units back but don’t want to jump into someone else’s god awful que. I think people are gonna want their 17s in house this winter when all of Europe can’t power their miners and the difficulty goes down.

[petepeters73]

We just had part ways with THE asic master because he wasn’t cut out for management. Exactly why my advice was to know the guy with hands on your gear(as opposed to a manager slinging bullshit), actually it still is. I’m looking forward to less labeling and inventory and more fixing things.

Let me get this straight,are do you no longer work with (Asic Master LLC Repair DEPT 3231 S HALSTED ST. Unit 273 CHICAGO IL 60608 USA), or are you planning to leave? your answer will then open the door for a few questions which hopefully you will have the time to answer.

@scottp1111, sorry to hear to your story, but this has been so common I find it hard to be/act surprised.

I am still with ASIC Master LLC of Chicago and have no plans to go anywhere else. The Halsted address is our UPS store mailing address, The shop is about 10 minutes from there. Anyone who wishes to visit us can ask me for a personal tour.

I live a couple of hours away and would love to come and take a tour and possibly drop off a couple S17's for hashboard repairs. The website asicmaster.com won't come up and I'm confused as to whether it's the same as Crypto Miner CHR or what's up with the split or how that went down. The phone number is the same but sites/names are different, so I am contacting you here to try and get info on how to get repairs from you guys. I sent you a PM but I don't think it went through so I'll try again here. I am trying to find an asic repair shop. Trying to find a place I can drive to, as delivery always gets damaged. A personal tour would go a long way toward establishing trust, as does quality repairs and quick turn around. Thanks, and thanks to all the posts, at least I have a couple of places I can try; but I'm reaching out to you first and we'll see what happens. Shoot me an e-mail peterjdorf1973@yahoo.com

[MinerMEDIC]

I live a couple of hours away and would love to come and take a tour and possibly drop off a couple S17's for hashboard repairs. The website asicmaster.com won't come up and I'm confused as to whether it's the same as Crypto Miner CHR or what's up with the split or how that went down. The phone number is the same but sites/names are different, so I am contacting you here to try and get info on how to get repairs from you guys. I sent you a PM but I don't think it went through so I'll try again here. I am trying to find an asic repair shop. Trying to find a place I can drive to, as delivery always gets damaged. A personal tour would go a long way toward establishing trust, as does quality repairs and quick turn around. Thanks, and thanks to all the posts, at least I have a couple of places I can try; but I'm reaching out to you first and we'll see what happens. Shoot me an e-mail peterjdorf1973@yahoo.com

Yea, weird, no messages. I don’t Feel at liberty to divulge too much but I am saddened we had to split with CMCHR, he’s a great guy and I considered him a friend. Give me a couple of weeks to arrange that, we have some fires to put out that culminated during his reign that caused the split and this week is Mining Disrupt. i’m really hoping that less middle management will speed up the repair process. All this office BS is really frustrating and has so much more to do with getting your repairs done then the number of techs or ability does, That’s part of the reason I’m here. I want to engage with the community and find the best possible solutions for everyone. As I see it there’s no reason the techs can’t drive Lambos too (If they go about it smart)! Lol

[glebret]

Hi,

Can you add my repair center for S19 in your list ?

The company is Ohmcool S19 repair Center
Website : ohmcool.com
We are located in France

We only sell diagnose slot we can deliver : you choose your slot and no one else can buy it anymore.

We do this as we think it is really important to give a true planning for those who have miner to repair.

The repair will be done within 5 days by a Bitmain Certified Engineer.

Thanks !

Guillaume

[SKIN999]

Hello
  I would like to say here, if I may, that our company sells mining machines with after-sales service and right in the local
  If you need to buy products you can contact me at https://t.me/Lance994

[mikeywith]

Hi,

Can you add my repair center for S19 in your list ?

The company is Ohmcool S19 repair Center
Website : ohmcool.com
We are located in France

You are free to post here (you did anyway) but I can't add you in the original post because none of the trusted community members can vouch for you, I did search you a bit on large telegram groups, and also nothing came up, I am not claiming anything here, just saying, I hope that someone can verify you and report back so I can add you to the list, until then if anyone wants to deal with you, they will need to take the risk first and then report back.

Thanks for understanding.

Hello
  I would like to say here, if I may, that our company sells mining machines with after-sales service and right in the local
  If you need to buy products you can contact me at https://t.me/Lance994

This topic is for repair, not for after-sale services related to buying mining gear from you, if I don't buy your equipment, will you fix mine? if yes, you can post here, if not -- you can't.

Thanks.

[Picr89]

Alpha Asic Repair DBA Dalton Asic Repair. North Georgia US. Specialize in Avalons but we accept all ASIC miners. Also, we repair PSUs. 16 technicians and growing. Avg cost $250. Remote Dx available. Mikey thanks for the feedback back in 2021  Took off and ran with it! lynnette@alphaasicrepir.com and april@alphaasicrepair.com