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I’ve attached screenshots below showing proof of wins, bonus being cleared, etc. Please read

So starting from the beginning. I’m a vip member at rocketpot and they give me a 100% deposit bonus weekly. So I deposited $1500 in Eth and got a $1500 bonus. I lost the real funds and just had bonus funds left. I decided to play book of 99 as it’s a 99% rtp game I ended up losing and being down to my last $140. I decided to play sweet bonanza candy land(game show) bet the bonus games and ended up hitting a 60x for  $4800. Then decided to play book of 99 slot again and other games ended up winning, getting a balance of 16kish. I decided to play blackjack/game shows and slots to clear the 100x wager requirement. After a long grind, I cleared the wager requirement breaking even and 14-16k was added to my real balance. I immediately requested a cash out  of 7.5k(as there is a 10k weekly limit) and decided to do fruit party bonus buys with the rest. Eventually hit a 53k win off a $2000 buy in fruit party(see screenshots below) Keep in mind this is all real funds at this point as the bonus was cleared. While waiting for withdrawal to be processed I decided to keep playing setting a stop loss of 10-20k as I can only withdraw 10k/week anyways. I ended up running my balance to over 160k usd in etherum. Now rocketpot has declined my withdrawal and telling me they won’t process it with no real explanation besides “dishonest behaviour” with an explanation of “I activated the bonus funds and then collect bonuses or spins in a game directly. Then I go and cancel or lose the bonus funds. After that I go back into the game collect the spins or bonus and have it added to real balance” that’s just complete bs as I never canceled or lost the bonus, I completed the wager requirements for the bonus. Their explanation doesn’t even make any sense as I never did any of the things they said. I got extremely lucky and was able to clear a 100x wager requirement and ended up winning 53k on fruit party legitimately afterwards with real funds. After I explained that I never canceled or lost the bonus funds and ended up clearing it. I was told they are gonna continue to investigate it. As of this moment Im still waiting for a update, but I’m posting this to raise awareness and for people to stay away from rocketpot as I truly believe they are looking for any excuse at this point to not pay out as it’s a large payout. If you guys have any legal course I can take please let me know as I fully intend to take any means necessary against this as this is life changing money for me and I feel I am literally getting robbed. Will continue to post updates on here. Ps I’ve also went over rocketpots terms of service and nothing I did is against there tos


https://imgur.com/a/LGb13NR
https://imgur.com/a/Vt1Un9j
https://imgur.com/a/H4sGRyk
https://i.imgur.com/RJHyAar.jpg


UPDATE #1

They confirmed with me today that the winnings were legit and I did in fact clear the bonus. Was told to request a 6k withdrawal as it’s within their weekly 10k/week limit and that a manager will be emailing me. Seems like they will be honoring the payout? So far still haven’t received the 6k or gotten an email from the manager. Will post further updates as this develops. As for posting on the scam section, due to this update I will be waiting another 24 hours if nothing is received by then I will be proceeding with posting this there in greater detail.

The part of the pic I blacked out showed player name and details so due to privacy reasons I blacked it out [https://imgur.com/a/LWNHNGq](https://imgur.com/a/LWNHNGq)


UPDATE

https://imgur.com/a/RkJwgyd

Good news rocketpot has paid out $16k so far. They processed the $6000 withdrawal Sunday and has already paid out the $10000 for this week following their limits. So so far I’ve received $16k of the $170k+. Good news is there was no delay in the $10k payout for this week.  Unfortunately still have no direct answer or confirmation from rocketpot if they will be paying out and honoring the full 170k+ in winnings waiting on the appropriate manager update for that. Now following their withdrawal limits I am waiting till next week to request another $10k to see if this continues. Will post further updates and every payment received on here

UPDATE

https://imgur.com/a/ljC8YGl

That’s the thing, rocketpot still hasn’t given a direct answer or confirmation if they’ll honouring the full amount.
When I asked today for the update regarding it, I was told this(see pic). Trust me there’s no one that would love to change the thread title more than me, but for now untill I get a answer all
I can do is just post every payment I receive on here(which is still positive news) I also asked if there is any way they can raise their monthly limits they cannot. So after I request a another $10k on Monday the 11th I’m gonna be waiting till August 1st before I can request a further payout. The reality is getting paid out in full is gonna take a long time and this will be an extruding long process

Will continue to post updates here

I have made Rocketpot aware of this thread --> notified our contact person. Let`s see and hopefully, this can be fixed.

Their representative is not active here anymore and their thread is not getting updates or bumps anymore, I hope you can help and have them address this issue, OP has a case here it involves a huge amount they run a campaign here two years ago that is all I know of this casino.
OP can open a scam accusations here that's the right section for this complaint just be sure to add additional info or screenshots

Well I went to their terms and read regarding the ^{[Promotions and Bonuses]} it seems very risky condition, I think you must read it carefully and understand if you did not violate the rules, but as they have said there.
^{[ 9.5. Rocketpot may amend, reclaim, refuse or cancel any promotion at any time at its own discretion ]}
Let us hope that their team will answer this thread as ^[efialtis] said above, that is a great help to this issue and also may not ruin their reputation since their ANN thread ^[1] was inactive recently.
^{[1] https://bitcointalk.org/index.php?topic=5178376.0}

Rocketpot was having issues last year and didn't seem to worried about fixing the issues. Their forum rep hasn't been online since August of last year as well. OP you might look into AskGamblers and see if you can lodge a complaint there assuming you don't get a reply here.

Do it official, move this to the scam section additional proof like screenshots of communications and transactions, these are important this will be a reference here for anyone who is planning to play on Rocketpot.io, in case they ignore the complaint and did not show up to explain the side of their story.

If that's the case, the RocketPot.io team must complete your win, that's a pretty big number for your win on the RocketPot.io site.

Regarding: @TheRocketman (https://bitcointalk.org/index.php?action=profile;u=2641009), because haven't been active in this forum for a long time, so a bit confused about where to complain so that you get a fast and positive response to your problem.

Maybe, if you haven't used another alternative to 'complaint' your complaint through social media, you can try contacting them via.
Telegram: @RocketPot.io
Email: support@rocketpot.io
Or Twitter: https://mobile.twitter.com/rocketpot_io

That's all we can suggest for you, I hope they RocketPot.io team can finish well.

TheRocketman (https://bitcointalk.org/index.php?action=profile;u=2641009) is the person who created the ANN thread  [NEW] 🚀 Rocketpot.io | 2,500+ Games 🎰 | 10% Cashback 💰 (https://bitcointalk.org/index.php?topic=5178376.0), however as indicated by members above he is not online / active on forum. If this is not addressed, i guess the admin account for Rocketpot should be tagged.

@OP did you manage to get any withdrawal from your account ?

I don't know of the Rocketpot casino but the scam accusation board us the best place to make your accusations and hope that other users take up the case. Them not being active on the forum no more makes it difficult for any proceedings but, you could try and hope that you didn't fault any term and have been on clear path/standing.

The presented terms in this is out of place to me. What do they mean by canceling a promotion that have already be keyed into. From my understanding to that term, it applies to laying claims to the validity of a promotion as per running and not after it has been claimed, used in gambling and made wins of it. Amendments to it might be on how its used and not to declare it illegal after winners have been made of I. Else, what becomes of the promotional offers then.

*It is definitely a topic for Scam accusations
*You won the amount on free spins therefore it means that there would be an implication on their behalf, if they would be able to actually give you the amount that you did win fair and square, this would actually decide how the casino fares as well, other than that the guy before decided to actually list their rules and regulations which to me looks unfair honestly. But it's not a promotion I think the guy already won ! Through promotion so it's fair to say that they have to give him the money.
*I hope you have already messaged the owner ofc who is not really active, but rest please read the terms and conditions again and see if you can hold it against the them.

Maybe try waiting a little bit and see if they won't pay you that amount and if they didn't then you are free to start a scam accusation thread that they didn't pay your withdrawal request on their site that will also notify other gamblers that they should stay away from that site. Have you tried contacting their on their contact support and see if they will reply to your problem. Just get your proof ready and start a scam accusation right away if they didn't bother to solve this isdue.

Actually, most casinos and businesses have a similar clause in their terms of service. Many of them even add a clause giving them the right to adjust or replace their terms at any time they want at their own discretion. Probably as a way to avoid lawsuits.
But resorting to this clause and applying it whenever a customer make a big profit and requests a withdrawal is unethical by all means and will definitely damage the companie's reputation.
OP, I suggest moving this topic to the Scam Accusations (https://bitcointalk.org/index.php?board=83.0) board and provide as many evidence as you can.

One the reason.

Why, I really hate claiming or using "Deposit or some this type promotion". While we are on big win, they are can easily created any reason with this case. Best way always using raw cash, so they're not gonna to questioned the winning money especially from Live Games.

If they refuse to pay you the money, then you could talk with their license provider and ask them to start an investigation because they should be sure the site is legit and not a scam to give them the license.

You can find on the site the license link and status:

https://validator.antillephone.com/validate?domain=rocketpot.io&seal_id=a115e0eaef92d7313e542ff0bbbd16663f5d898e5ef3488d062fd677a6a18fa54925cc08206a7b2185ccc50cfd3e4ec4&stamp=0dacb93bf65742fdc3468ee29ba5c972

And there is the mail to contact the provider. This way if they refuse to pay they will be risking the license and the whole business.

I think that condition is applicable if the bonus is still in effect.  And OP had finished the wagering requirement and marked it as completed thus nothing can be canceled since the bonus is already finished.  If they reclaim it they should only take the bonus given to the player which is $1500.  And it does not say any winning amount from that bonus, does it?

your winning streak is something to say: "wow, few people can be so lucky". That's why in any casino they would be suspicious when you make withdrawals, something that has become normal for casinos, at least for certain casinos that don't like to see the player win a lot. from what I was able to find out by searching on google and that this casino already has many complaints, you can see it here:

https://www.trustpilot.com/review/rocketpot.io

And seriously, I doubt they will solve your problem. I think you have to get it in your head that this problem will not have a solution

UPDATE

They confirmed with me today that the winnings were legit and I did in fact clear the bonus. Was told to request a 6k withdrawal as it’s within their weekly 10k/week limit and that a manager will be emailing me. Seems like they will be honoring the payout? So far still haven’t received the 6k or gotten an email from the manager. Will post further updates as this develops. As for posting on the scam section, due to this update I will be waiting another 24 hours if nothing is received by then I will be proceeding with posting this there in greater detail.

The part of the pic I blacked out showed player name and details so due to privacy reasons I blacked it out [https://imgur.com/a/LWNHNGq](https://imgur.com/a/LWNHNGq)

According to what the post says, the declined to process even his initial withdrawal


This is an interesting case I will be following closely. I hope Rocketpot gives us a detailed explanation here. OP keep us updated as well.

Its always becomes a headache when users try to withdraw winnings that is associated with bonus. You said you are a VIP player, that means this is not your first time playing there, other promotions and bonuses would have been done in the past, did you participate in any of them? Have you won any slot with a bonus and you were denied?
This will likely end up unsolved, some dirty casino use privacy policy to evade payment to users when it's their time to withdraw.
I hope you get this solve, this is a life changing money.


I feel like you didn't say anything in your reply.

Just want to say thanks for the support all it means a lot to me and I’ll be continuing to update with what’s happening in real time. It is life changing money and tbh with you it still hasn’t fully hit me yet. I’m never ever ever gonna get this lucky again. After reading numerous horror stories I’m truly hoping for the best here

It's really legit winning and it's a good sign that they are going to honor that amount, I think efialtis making them aware of this thread makes a big difference, many of us thought that Rocketpot's lack of presence here is a bad sign that they will not honor this huge winning when you rightly deserve this, whatever is contained in the email please post it here as long as it is shareable and don't include your personal info.
The only sign that they are going to honor the payout is when you receive the $6k and the email if you don't receive one within 48 hours then they are not up to what they promise.

It is very sad to hear news like this. They are not doing any favour not only to the player but to the whole betting and sports industry by not paying what it is owed. I think that it is good to show proof of what is happening because there may be even a case for the forum to ban or take part in banning the site and perhaps those who promote it without proper understanding of what's happening.

Based on OP's update and the communication posted, they will honor the payout, we're not talking of a small amount we are dealing with a huge amount, if Rocketpot is a big casino and they want to run their casino long term they will pay and clear their name, if they pay, then Rocketpot can be considered a big casino because they honor a huge amount, small casinos cannot even pay hundreds of dollars of withdrawals.
From this Rocketpot should prove that they are still a casino worth playing, their being absent here is still questionable but I hope they come back here after they pay, we will welcome them here.

^ That is why we should imbalance the promotion and the reputation as well because not all promotions will give us a true benefit when we win it most of the time casinos have an excuse if we hit the jackpot and they won't give the prize. They have so many excuses that we don't understand. I read the ToS it seems the term is not good, it is all in favor of the gambling casino which is possible they can do anything even though you have hit the jackpot they will easily accuse you that you abuse it, not like the reputable one.

It's good to hear that your case has received a positive response from the casino. Once again, I wish you luck with your situation and hope that you manage to reach a resolution with Rocketpot quickly.
Please do let us know if you've been able to do so and how the situation has been handled by the company.

If rocketpot can't afford to pay the whole amount what is owed to the player,
they can always make a payment arrangement. Just be fair and honest.
No excuses or finding loopholes just not to pay what is owed.
If they will do the right thing, they may even get the trust from the community.
Hence, more players and more income. So let's see where will this go...

this is very strange, if they have a limit of 10,000$ per week then why can't you withdraw 9900$ and you have to withdraw 6000$? to make matters worse because they need a manager to contact you while the same support person who emailed you could have told you that your account has already been unlocked for withdrawals? What is the manager's role in all of this? honestly this is very strange. Will they really pay you? we'll see in the next few hours


they have a TOS, so they just need to honor their TOS, I don't understand why they say they will pay 6000$ while the TOS he says 10,000$ maximum

I already had a total of 4K in withdrawals earlier in the week. So according to their terms what was left on the limit was $6000 total for the week. Their limits are max 10k/week and 20k/month. So assuming they do pay out I’ll be able to receive another 10k starting next week. I will of course be posting and updating this thread with every pay out. Truth be told following the limits the balance it’s self could take longer then 8-9 months to be able to cash it all out which is a little frustrating, but I don’t care as long as they end up paying out what is rightfully mine. Hopefully that clears up your confusion

This is great news. Make sure not to lose it back. Many times these stall tactics are there hoping the player loses the money. If this is life changing money to you then you'll never forgive yourself if you lose most of it. The only reason that I say this is that unfortunately most people in your position do lose the money back.

This is why it is important everytime to check and understand their TOS and this can be used against the claim of the players.

And OP seem to be having difficulty in taking his funds out because this site has not been active in this forum anymore and had issues in the past that still not resolved, hoping that this is not turning into scam site as we have plenty here nowadays.

This is good news too that they will comply with this kind of matter because if they didn't make an action immediately and hold the account it will take a huge free of assets and make cause to their reputation, even though it really tooks a lot of weeks before getting all of the funds still at the end of the day you can get it.

Even if the wd does take 8-9 months, that's 8-9 months of really good money that you will be able to change your family's life with. It also keep you from being able to degen it in the casino or another all at once. Think of it as a blessing and congrats on the win and getting a response.

I hope you get all your money and no other issue arose especially if it will take that long to get all the money out. anyway, congratulation on your win, $170k is a huge win and even if it takes 8-9 months in order for all of your winnings to be withdrawn it would still be great.

It's still an insane good amount of money 20k each month if they intended to pay it out but depends on how their business is, they might back off from this deal as I don't think they can pay all of it to begin with and is just trying to stall as much time to retain their reputation. Anyway let all of us know if they will honor the remaining 6k for this week

Insane withdrawal rules, this indicate that they don't have enough money to cover up the huge winnings of their gamblers and its risky for whales to put a huge amount since anything could happen as they didn't pay the whole winning amount gotten by you. Hopefully you can get your money because this will be another unfortunate incident if rocketpot will not pay what you win on their casino.

I don't want to speculate or give OP a bad scenario but what if this happens to another guy where he won let's say $50k and they only allow $10k maximum per week, the maximum weekly withdrawal will be divided and they will adjust his withdrawal and it will take longer than OP's calculation, although this scenario cold happens I still wish OP the best and he'll get his money and Rocketpot honor their commitment.

UPDATE: Still no 6k withdrawal or email from a manager on rocketpots side. I was told by Sofia yesterday it would be today latest. Contacting support today via live chat and I’m not told much besides to continue to wait. This just goes against what I was told yesterday further damaging rocketpots creditability. I will be waiting another 4-5 hours if no response given I will be making a scam accusation on this board and also writing a formal complaint on askgamblers.com. If there’s any other options I should do please let me know

this was expected to happen, if they can't allow withdrawals over 20,000$ without any problem then it means they are short of funds, they are almost or are bankrupt and in that case don't expect this situation to change on the contrary the next step will be for the casino to have many scam accusations all over the internet and finally the casino will close. i hope i'm wrong, time will tell


I also thought the same thing, this limit of 20,000$ is definitely not a good sign, this casino is bankrupt

The ball is on them and you have huge money to recover, give them enough time, enough time that is reasonable before you go further like doing what you want to do, some complainants on other casinos take weeks or even months to recover what the casino owed them but still be ready on your complaint format, and all your proofs and evidence, creating a flag is highly recommended if they keep ignoring your communication.

Their terms state all withdrawals will be processed within 24 hours. It’s been over that now since I requested the $6000 withdrawal as I was instructed to do. I was told yesterday by Sofia who’s their vip manager it would be today latest. I’ll be giving reasonable time, but also taking any action necessary asap. With all my proof and evidence and them even agreeing my winnings were legit(see previous update).  Black and white, it looks like rocketpot is further delaying to not pay out what is rightfully mine.

I don't think they are bankrupt, at least not with these withdrawal limits, but maybe I am wrong here!

It's an insane amount to receive $20k each month, but I think in this case it's not fair! A player won and he should be able to do whatever he wants with his money! As OP stated, waiting the next 8 months to complete the withdrawal is frustrating, but I guess it's how the casino keeps the player in the house, giving him the opportunity to return some amount!

I would definitely choose another place for gambling for the next 8 months! I had a few situations when I needed to wait for withdrawal for days, usually what happens is that in one moment I lose the entire bankroll! I can only imagine what would I do if I need to wait 8 months, more or less!

If the min-withdraw is clearn on T&C cannot do anything.

The only problem for this case, the process time of the withdraw. Even @OP only can withdraw 20K$ every month, as long the withdraw is fast like most casino promotion while they told us "Any withdraw would be process" fast.

IMO, Rocketpot should make @OP account are qualified for fastest withdraw
- Since from Rocketpot side, his winning is legit.

Good luck mate.

Based on that terms they already cannot keep up with what they are promising, their being absence is questionable although there are no complaints against Rocketpot as far as I know this one is big that it depends on what road they are going to take, will they choose to not pay you and just close or pay and build their reputation as a casino that can fulfill its promise even the amount is huge, it's their decision where they are heading.

UPDATE still nothing from rocketpot. Considering I was told by VIP manager “Sofia” yesterday it would be today the latest. I have now posted on the “scam” section of the forum please see https://bitcointalk.org/index.php?topic=5404841.new#new

And I will also be writing a formal complaint at askgamblers.com later today

I would suggest that you wait a little bit longer. Although the casino staff promises that withdrawals will be processed within 24 hours, the casino may not always follow through on that promise. In some cases, withdrawals are often not processed for two days or more, but I think it's worth it to wait for a few days. Of course, if you are seeking to get your money as soon as possible, you can try other options, but I personally doubt that they will be very effective.

Normally I would agree, but actions speak louder than words. This is life changing money for not only me, but my family and friends around me. Until I receive any payout, I will continue to press forward. I’m sure you would do the same if you were in my shoes

When and how was your last conversation with their VIP manager Sofia or any other staff from their casino?
Have you received any email from them about the withdrawal? This has been a day of being delay right? It's a fair thing to write a scam accusation to them, but it's not that big serious for a 1 day delayed withdrawal, though it is really an issue. My input for you is that, you might want to wait more hours and probably up your issue to their representatives every couple of hours. I hope them to process your withdrawal very soon.

Last conversation was 12 hours ago and when I was told to request the $6000 it was 24 hours before that. So total 36 hours as elapsed. They work at a different time zone CET I believe so I litterally have to be up at 1-2 am my time just to speak to Sofia. The reason I posted now is cause it’s night time for them and their “teams” are done for the day. So it’s gonna take a further 12 hours at least.  Last convo with Sofia 12 hours ago was just me saying I haven’t received the $6000 yet nor got an email from the manager. She said she would ping them again and that was the end of the convo. Further contacts of live support recently to try and talk to Sofia I’m being told she’s not available. They have a 24/7 live support but that’s the only thing that’s 24/7 and their normal support doesn’t have the power to do anything. TBH their customer support isn’t the best and their email support is even worse

Look, to be clear I was never a fan of Rocketpot, if you read through their announcement thread you will probably get a clear indication on my views about them but I have to agree with FatFork. You should show a couple of days patience, give them the benefit of the doubt.

Right now there are still positives to look upon because Rocketpot have been in contact and have stated they will allow you to withdraw but within limits of their Terms of Service. I always was under the impression it was a one-man-band so to read other names as their representatives (Sofia) is a surprise because they do not have brand name, a reputation and are not discussed widely within the gambling or crypto community but keeping that aside, I would advise you to wait until Monday morning before you post back to state they have not allowed you to withdraw the $6000.

As I advised above, give it a couple of days more then post back to let us know what happened.

On a slightly different note, I am posting the images you added earlier in the thread to make it easier for all to see:

It's my first time seeing a casino that has weekly withdrawal limits of 10K. I don't know their maximum win limit, just imagine if someone or your account grew to half a million dollars. How long would he have to wait to withdraw all that amount?

My hope is that you don't wager again for now. I have seen cases of people lose all their winnings while they waited for the withdrawals or their KYC verification to be approved.

I think it would be 8 months if things goes smoothly.  I can understand the strategy behind the withdrawal limit of a casino.  They wanted to delay the withdrawal so that player can be tempted to play again and possibly lose his bankroll.  It is also an anti-belly-up strategy so that casinos can continue to operate since they have a not so large fund.


Same here, and if ever he is tempted then I hope he wins an even bigger amount.  That should teach that casino a lesson  ;D

Ha I feel they are purposely delaying things in hoping that I actually go and use the balance to play. I will not be though, I feel like at this point there’s no point. Either I lose some of the balance or I make more taking even longer to get all the balance out following their withdrawal policy or I make so much, say 500k giving them more incentive to not pay out. So the way I see it is playing with the funds right now is a lose,lose scenario

Many gamblers faced a situation like this, they are waiting for the withdrawal to get unlocked and while waiting they're tempted in the hope that their earnings increase or they are just tempted to play and then eventually lose everything, you are now in that scenario if this happens Rocketpot will be saved from paying you, so have the courage and do not be tempted to play at least wait to get half of your winnings, before playing.

I am very sorry u have to go through this..just more reason for me to play only on stake. They do not try to steal anyone's winnings. This is just disgusting.

I understand the feeling of being left hanging and this is not only frustrating but it causes anxiety if they are going to pay, they will be going to pay right away with what they promised, so they can see a different discussion and shift to their favor, the worse thing is they will accuse you of ruining their reputation so they will have a reason not give you all your winnings, I hope I'm wrong and they will eventually pay, or they will just go down as another casino losing their reputation because they cannot pay their players.

i used to play for some time on this site, and all the withdrawals went well, but your story is just terrible... wont use this site any more! wish you a lot of luck and the good end of this story!

I'm sorry that it's taking you too long but usually, the active live chat supports are limited when it comes to their powers and they can only report it to the higher ups.

But your case is already there and should have been done and processed already. Whatever is taking them long with the confirmation and release of your withdrawal, it's their problem and it's not odd because I've seen some casinos that has also done this.

I hope that your wait will be worth it and it's going to be released soon.

Withdrawal limit is lower compared to other casinos but I would not say it is insane. It just goes to show they know their liquidity and it's good that they are transparent about it.

The amount of withdrawal is not the issue here. It's whether or not his winnings were legitimate and it was already confirmed that it is. It's also stated in their TOS that they have a limit so it's up to these whales to play there.

as they are looking at your game History? then surely at least they expect  you to gamble the funds but personally ? if i am in your position ? how could I dare gambling more when they are keeping delays of withdrawals?

I have seen same problem in the past when the person involved because of his addiction in gambling and the long delays? he kept playing until  he had lose everything and now hated that gambling site more than anything.

we cannot compare our experiences from others because sometimes ? it is randomly chosen and sadly? it is OP that become one lol.

UPDATE. Tried contacting support to speak with vip manager “Sofia” for an update was told she doesn’t work weekends and was also now told I’ll be updated via email and my case is being reviewed by the “financial manager”. See pic https://imgur.com/a/H049Zy2

As of now, still no payout received from rocketpot.io and they continue to delay…

What you can do here is to wait only and contact them periodically asking them about the progress of your case. The good thing is that they are responding to you at least and also they have not refused to help you till now.

I don't know what will be the outcome of this case but it seems that this might take some time before they come to any conclusion. Keep your finger crossed as the hope is still alive for you.

Question, I would assume having a financial manager review could be a positive sign no? As a financial manager oversees the finances of the company. This could mean they’re going over potential ways to pay out? Thoughts on this? I guess it could go both ways and they could conclude that they can’t afford to pay it out so let’s not pay it out. I guess I won’t jump to any conclusions for now and I’ll await this update. Just trying to stay positive

I know that nothing can be done in this case, I just think it's ridiculous! And this situation proves it, if there's a limit on withdrawals there should be some limits on max bets too...  in case the casino is working with a low bankroll they need to have some limits. Now they fall into their own trap, and their T&C looks funny... at least in my opinion!


I think they will pay in the end! They confirmed it's a legit win, now they just need to cash you out... they are delaying it for some reasons (lack of funds, maybe in the case of big wins there's some special financial manager review...), whatever reason it is it's a real pain in the ass for sure, especially with this amount of money!

both are a possibility but if they decided to not payout this would only ruin their reputation(at least here in the forum) especially when they already admitted that the winnings were legitimate and no foul play happened. as for the other update you posted, I guess you'll have to wait until Monday.

Still, anything can happen. I hope they do not come out with any new excuse or finding and lead to non-payment of the amount. Delaying the payment means that they are not interested in paying the amount and want to find ways where they can accuse OP of some fraud.
Let's see how they go about it but if they pay out the winning amount to the OP, they will earn a good reputation.

There might be complaints before but most of them are fake or doesn't have enough evidence. There's also legit complaints but it was lite and easy to fix while this one here involves a big amount. Still, it was their responsibility to pay whoever wins in a legit way.

I think that before a casino starts, they will first think if they can afford to pay a huge amount if ever someone wins it unless if they are not serious on this business and has an intention to turn into a scam later on but in the event they pay all the op's winnings, it could give them a good impression which can make their sales to skyrocket and they might earn more money later on.

Of course, anyone will do what you're doing and could be more, you don't walk away on $170k you have a case where you need to keep it up, they made a promise the ball and the update on this case is on them if they refuse payment this will going to be unacceptable to the community, you don't promise something then turn back to what you promise, and its good to know that you filed a complaint in the scam section, that's the right section for your complaint.

Here’s a continuation of the chat Thursday with Sofia after she confirmed the winnings are legit and to request a $6000 withdrawal. This is after me asking if they will be confirming they will be honoring the payout https://imgur.com/a/OPTUXuu maybe she was referring to the finance manager here?
This chat took place Thursday and as you can see I was told Friday latest.

Now it’s Saturday and I’m being told my case is being handled by the finance manager and to continue waiting

This the major reason why I don't always claim promotions and bonuses, there always have some hidden conditions that will make all your efforts useless when you make a big winning. So the best thing to do when you want to wager a bigger amount for a potential big winning one need to make a personal deposit and should not use bonuses.

Or they are just using this "finance manager" thing as a way to further delay your payout. I wouldn't get my hopes up tbh, and I'd rather expect a hard no if I were in your situation. So far they have been prolonging this case upon checking the last 2 pages of this thread, and they only 'confirm' that your winnings are legit, but not so much on the discussion of payments. Wait until Monday and let us know what happens. I have a gut feeling that this 'finance manager' would prolong this conversation even further. Or, they may set up a payment plan that works for them without getting busted. Either which way, accept that the answers that you're waiting for will take an extremely long time.

This is the first time that I am hearing about this site thanks to this complaint and I feel that your winnings are as good as gone op after skimming through all of your chats with them.

Any legit crypto gambling site would most probably request KYC and immediately release your winnings after verifying successfully. I guess that they don't have the bankroll to pay such a humungous win which implies that they scammed you.

This basically proves that you only win when your winnings reach your bank account successfully.

Oh I believe they will have to payout what’s rightfully mine. Maybe I’m being optimistic. For those wondering I’ve already done KYC checks with this casino. They’re a licensed casino and I’m prepared to take any means necessary including legal action and taking this to their gaming license directly. I know my winnings are 100% legit and the casino has even confirmed it. Due to their current communication I’ve decided to give them the benefit of the doubt and wait till Monday before I take further action, but I’m prepared to post this on twitter and any other form of casino forum I can find. If rocketpot honours this payout quickly I believe it will do really good for them in terms of creditably and liability and they can come back on this forum and gain customers knowing they honour big payouts. If rocketpot chooses to not honour the payout I think at this point all their creditably and reputation will be destroyed and in time their casino may even shut down. So in the long term it makes more sense for them to be a liable casino and honour this payout. I just think it’s terrible that when you go through all the scam threads of casinos not paying out, the one common denominator is a big large amount of winnings. Its terrible that some  licensed casinos will delay payments, look for ways to not pay etc…all because it’s a large amount of money. Having to go through this my self and knowing the anxiety its causing me.  It’s heartbreaking that some loyal casino customers have to go through this

^ Good to see that you have been calmed now.
Let us hope that the casino will give you a payout and they do care about the reputation that is built here. This is the first issue that they facing here in the forum nothing else. Probably, for now, they are preparing for it, and probably they are a small income casino which is it ios hard for them to payout a big amount. Just a question, have you contacted them already? How did you know that they will pay you on Monday?

^ Through my previous Eth withdrawals on their casino in the blockchain it actually says the Eth balance of the wallet that sent the funds which is over 2800+ equaling over 3 million dollars. Now I don’t know if all that’s theirs or not, but that’s just the etherum. Idk what’s in the Bitcoin or other crypto wallets, but assuming that it’s theirs they should have no problems paying this out. As for waiting till Monday please refer to beginning of post and check out my updates

Since you already created a thread in the scam section on Rocketpo.io it's time to lock this thread and just create a link that points to that discussion, so we can have one discussion to look and you will not do a double post just to update the other thread,
this will alarm their players to stop playing here and new gamblers not to start playing because they cannot pay if you have a huge withdrawal.
 

True, I would have loved to ask for promotions, but I have repeatedly had problems not obtaining them despite the full respect of the terms and conditions. It is better to deposit and bet without claiming a bonus.

 Another good reason to avoiding this promotions that are attractive just in appearance, Is the condition of rollover.. so while you get 100% on your deposit you have to wager this amount habitually at least 30 times and essentially on slot games.. so with a average of ~96% RTP/ (so 4% house edge) for those games, doing the simple calculation give 4×30 = 120%..
 so it is like playing a game with 80% RTP, or you have just 4 chances from 5 to just recover your money.. and even much less to win something... That with just (30x) wagering requirement !
 That's in addition to the time spent on accomplishing...

 
 In the world of betting, betting on sports or events in addition to the games where you face other players like poker rest the sole ways where you still can have control of something...

---

Why is there this spoiled part here ?

       https://i.postimg.cc/RhbvB7ph/Screenshot-20220703-024415-Chrome.jpg

It doesn't make sense that there is another person going to check everything again after the support already confirmed your winnings are legit. If Sofia says it's up to the Finance manager now then the problem is probably about the availability of money or the absence of people who should authorize the release of payment.

Privacy

This seems like the right path of action, it made sense to at first post in this section of the forum as the OP could have been paid his winnings relatively quickly and it would have been a mistake to create the scam accusation directly, but since he has not being paid despite the fact that everything seems to be fine then he needs to increase the pressure on that casino, I hope he gets paid but my intuition is telling me something is not right and the casino is just delaying things up until they find a way to refuse to pay him.

Do you think having a financial manager can make the casino pay him is money. This is really crazy looking at the way some casinos can be deceitful when they give bonus to their customers. Winning bets with bonuses do not always have a guarantee because their are restrictions to the fund won through it. I have seen many unpaid bets that are won through bonuses and the gamblers always go away with complains about not getting paid. Since this is bonus then it's not real money.

May be the problem is that they calculate eth commissions? I see that the manager tells to withdraw 6k but may be she doesn`t know or doesn`t about it? Is it possible to change withdrawal sum to 5k for example?
Strange situation. They try to  solve a problem but the same time looks like they do nothing for it.

Actually this casino have an ANN thread and representative in this forum, but the representative already inactive. [NEW] 🚀 Rocketpot.io | 2,500+ Games 🎰 | 10% Cashback 💰  (https://bitcointalk.org/index.php?topic=5178376.0). I already give a negative tag on their account since it's still not resolved and we don't see any move from the representative in this forum.

@OP does they still didn't pay you $6K as their promise? if yes, then you can create flag type 3, I can't create flag type 3 since I'm not the victim. Visit think link https://bitcointalk.org/index.php?action=trust;addflag=3488067 and click "This user violated a written contract with me, resulting in damages.", after that post the flag link on your first post, I will support it.

They are inactive here in the forum, the best thing to do next is to find their license and location where they operate, most probably you can raise your concern on their regulators but if there's no license and they are not cooperating anymore, negative trust and red flag might still help until you get their attention again. This is a huge money, and even a small promise can't still be paid, something is wrong with this site hopefully gamblers will find this issues and leave the site as soon as possible.

From what I recall, their representative was their owner/operator and he was fairly active in the initial stages of the Rocketpot website going live but then posted more and more intermittently. Then there was the issue of bankroll investors being delayed for unacceptable periods while trying to withdraw and even then he posted here very irregularly.

I think the Rocketpot owner probably concluded that he is not really getting traffic to his website as a result of this forum and decided to focus less of his time here.

If the OP does not have any news to update within the next couple of days I would definitely support a flag and would leave Rocketpot negative trust but for now he should afford them time and be patient especially after they have stated they are in the process of allowing him to withdraw his funds with daily limits based on their Terms and Conditions.

I doubt that. If they can't even pay something like 6 grand quickly, how would they manage to pay over 150 grand in a short span of time? The answer is obvious at this point which is that they scammed op and don't care about the consequences.

Have seen several failed crypto gambling sites behave in a similar manner in the past in this forum.

What you said is correct if it is based on them being scammers. Right now, I have not seen anything concrete to suggest Rocketpot are scammers. I think regarding the previous issues they had when a forum member was trying to withdraw her bankroll but was facing difficultly but eventually did do it - even that time I think there could have been more to the situation on part of Rocketpot. Maybe there have been financial issues for a long time because they are not exactly a big website with huge wagers being placed and huge traffic coming their way.

I hope Rocketpot do not eventually scam the OP.

I seems you are not the only one having issue with Rocketpot.io, because here below is another complaint of someone explaining how Rocketpot.io blocked his/her account after refusal to process payment. Of which taking this topic to Scam Accusation will be the best place and thing to do right now, together with laying a complain on Askgamblers.com because 170k is actually a huge sum of money that can actually change ones life for good.



source: https://www.askgamblers.com/casino-complaints/rocketpot-casino-closed-account-and-not-responding-1


And contacting the social media handles listed below is also a nice idea

I think we shouldn't be too hasty here. It's only been a few days and there is still a good chance that they will honor their agreement and allow him to withdraw. Especially after they stated they were in the process of approving his winnings. Creating a flag and painting Rocketpot red will always be an option, but let's see how things develop first.

If they have limit 10k per month - it would took more than a year to pay it. It is possible that they have such rules and they have an opportunity to pay 150k but can`t pay due these rules. But this is just an assumption.
And you`re right - it can be a scam, i`ve seen several companies in cryptocurrencies that answered the same and didn`t pay.

There's an existing complaint already that is very much similar to OP, you can read that if you backread, we are not aware of that existing thread and I'm sure OP is not aware of that too, but I hope his experience is very much different from the first complainant, and it will be a happy ending, we don't want to see something like this, it's hard to win on gambling if you did win you want to get it and enjoy your winning, for Rocket this is their defining time, let OP receive his withdrawals and people will continue to trust them, of course, they should be more active here.

I agree. It's sad to see players like op get screwed when such big wins are rare in the gambling world. So many gamblers lose their hard earned money to the house which is why the reverse happening now and then inspires gamblers as long as they receive their winnings without any issues.

The big issue here is that they haven't payed 6 grand yet which is why it's tough to trust them at this point.

I must say, I like the proactive approach you've resulted in laying your complaints as opposed to your first trier. I have taken the time to go through most of your comments on the issue and given by the time of the thread creation and live chats with there vip support line @Sofia dating back to 30th of June, I would say you don't play into this there game by doing this:

I know you are annoyed given the amount involved but do that and you might loose some more and make it more easier for them. Sometimes, requesting a double might indirectly cancel the first request so, I hope that isn't the case here and I would suggest you keep your cool as its been 4days. That's a lot but, come to a compromise with you thoughts on what could possibly be the issue with processing request.

I had a similar issue once and I don't which to name the casino but, I tried a withdrawal tha was far less than yours but still took about a week to come through in what was supposed to be 24hhours. I could see the processing transaction and the fee fluctuation on it for which I accorded blames until it was successful. So, you can assume the worst and give it time to play out. Hope they pay though!

I believe Lilacthrow123 said that their withdrawal limit is $10k per week. Although, after reviewing their terms and conditions, I realized that you are not far from the truth.


That means if they stick to that rule, it will take more than 7 months to withdraw the full amount.

UPDATE!

https://imgur.com/a/RkJwgyd

Good news rocketpot has paid out $16k so far. They processed the $6000 withdrawal Sunday and has already paid out the $10000 for this week following their limits. So so far I’ve received $16k of the $170k+. Good news is there was no delay in the $10k payout for this week.  Unfortunately still have no direct answer or confirmation from rocketpot if they will be paying out and honoring the full 170k+ in winnings waiting on the appropriate manager update for that. Now following their withdrawal limits I am waiting till next week to request another $10k to see if this continues. Will post further updates and every payment received on here

This is somewhat good and moving in the right direction towards resolving the issue. However, I am not really satisfied about the $10,000 weekly limit and worse still the $20K monthly… Why shouldn't they just make it $40K at least?

Quoting the image correctly so that I can display.

Congratulations you deserved it, since you already got your first installment it's better to lock the thread in this thread and change the title of the thread on the scam section to something acceptable, this is in fairness to Rocketpot.io, you still have a very long way to receive all your winnings, you have to help them get their reputation back, if they continue to be in profit you will continuously receive your payout.  

That's really good news for you and I hope it continues. The only thing left for you to do now is to be patient and avoid gambling away the remaining balance before withdrawing all your money to your own wallet.

Now be a good mate and buy us all a drink, okay?  :D

I am so happy for you man. Congrats and much good luck for next withdrawals

Excellent news  ;D

If you have received $16,000 out of the $170,000 claimed then it is a step forward in the right direction by Rocketpot. Until they confirm they will honour the amount you are claiming ($170,000) you will not be able to have peace of mind. Give them a little more time to make that a statement of fact.

I think you're good. Saying your wins were legitimate and honoring their promise to pay you the weekly/monthly limit is already a confirmation that they intend to pay you the whole amount. It's just a matter of whether or not they will fulfill their obligation. There is nothing in their TOS that says they can only pay a maximum amount of $xxx,xxx to every player.

I've been following this thread from the beginning, so it made me happy to see that Rocketpot has already addressed your withdrawal-related concerns even if its just the fraction of the total amount.

Still, I must say that I am really envious of your profits, especially since that the market drop we are experiencing will significantly increase the amount of ETH you are about to receive. More importantly, using a hardware wallet for storing your funds will definitely give you a good night sleep -- just a reminder.

Thank you!!, god is great. If there’s ever a time you’d want a big win in crypto now would be the time. I’m still shaking from all this, it’s life changing money for me and my family. Unfortunately Rocketpots withdrawal limits are gonna make getting it out super slow. I’m hopeful they will honour the full amount and make an exception to their limits for a quicker payout

Its good seeing you now able to take your funds out, though it is not completely given at least you are seeing good future from your own money.

though this brings something not good from this team because of issues related in to yours that take them some time to address while you are trying to get your winning.

maybe this will give some negative impression from Rocketpot.io and they need to prove this will never happen again in the future.

Though I also am impressed with the amount of the winnings, this case is not closed yet because it has not been resolved. Receiving partial payment (approximately 10% of the claimed amount) is not acceptable regardless of their ToS withdrawal limits.

There is also a possibility that Rocketpot simply do not have the appropriate funds and are buying time in order to cover the payout. If that is the case then it means this issue will go on for an extended period of time until Rocketpot folds and ceases to trade or if their income drops as a result of less traffic at their website. After winning a huge amount it is something the OP would have not wanted to happen.

Credit to Rocketpot though but they have yet to confirm they will honour the full $170,000

Glad to see the good news they let you withdraw $16K, well although it's still 10% from the total amount you won, but at least we're know Rocketpot isn't ran away after someone win big amount money on their casino. I also already revise my feedback to neutral since they're no intention to scam, but they only slow to process your withdrawal. Sometimes it's understandable since only few gamblers can beat the house and earn huge amount money.

I staying positive for the OP but to be honest there is still a massive chance that Rocketpot are simply buying time in order to receive an income from those that deposit funds to pay the OP. The delays by Rocketpot to settle this has brought uncertainty to the situation and the OP is still waiting for confirmation he will receive then $170,000 in full even at small daily withdrawal rates.

I have been reading the story and I will be honest,at the beginning I thought just another casino who will ran away once hit by a huge win from a gambler.Glad to see this is not the case and that they have started to process OP withdrawals although with small increments,I consider a small increment 16.000 Usd which is less than 10% of the total amount won.I am confident that they will manage to pay the OP but at a slow rate,maybe they can make weekly or even monthly payments until they fulfill their obligation.

Looks like their support can barely communicate in English. This says a lot when they hire people who can't fulfill the most basic requirement for the job.


16k out of 170 is still a very small portion of the money owed.
Let's hope you'll get it all.

The limits and the reluctance to pay out a legit win suggest they don't have enough money and prefer to pay out wins with losses of other players.

I am glad to hear (read) that this is being sorted out - will keep following this and I have also made our contact person aware of this multiple times.

Still no update today from the appropriate manager. Yes this is a step in right direction, but I’ve only received $16k of $170k in winnings. With respect to rocketpot dispite some small delays, they have honoured their word thus far.  It’s still no where near to being resolved though.  Will see if they honour next weeks payment of $10k. As promised I will keep updating as this progresses

Although this is only a small part of your total winnings but I want to congratulate you first considering this is a very big win and I don't even think I will get a win this big in gambling.
But of course this takes time to get because regardless of anything other than their ToS withdrawal limit and the total winnings you get, it will obviously take a bit of time to pay to stabilize their finances as well.

Shouldn't you update your title to "Rocketpot.io  refuising to pay 170k (Starts paying, x/$170k processed) ?  Just to be fair to the casino.  You can modify the title again anytime the casino failed to deliver its promise to you. I am happy about the news that you are starting to receive your winnings even though it will take you more than 8 months to complete, at least your issue is leaning toward a positive result.

When the big win made by the players,like this things happen.Because the website and the owners will not have the complete money to release at the time.When they was captured like this,they will started to release a little.And further instalments,you will get the remaining funds.But you need to do two things,you need to update the every instalments here.And you need to keep push the team.

Good idea.
Once rocketpot confirms that they will be paying out and honoring the full 170k in winnings I will then remove the “refused” part of title and change it to how much they’ve paid out with constant updates

Unfortunately the OP agreed to the sites ToS when he/she started gambling on the sites and is tied into their wd limits. We don't have to like it, but this is 1 good reason why everyone should read the ToS before depositing and playing on any site.

It does show good faith that Rocketpot has initially started paying some of the win though. Seems like the OP has cause to be optimistic.

It is a known practice that when one wins very big, the company tends to pay in instalments. This is necessary for the company to keep running and maintaining its running cost and also paying other winners whose winning might not be as high as Op. So, Op should be patient and the goodnews is that they have started paying.

As lionheart78 said, it will be very fair to the company if Op will keep updating the thread title whenever he is paid till the payment is recieve 100%, otherwise he can revert to the initial title.

I’m very optimistic that they have now started paying my winnings with no further delays and in fairness to the casino I have posted this, but as I said still as of now I haven’t gotten any direct answer or confirmation if they will be honouring the full 170k in winnings. Until I do I’ll then change the title to be fair to the casino
 

Cool, you are correct and you following up the thread and giving update you are being fair. To say, since they have started paying out, it therefore means they will pay all. And to ask, do they need to give any information if they will honor the whole payment or not?
Is there an option to pay only part of your winning?

I'm wondering why they didn't give any statement on your case since they need to give a words or even instruction about your winnings, but since as you said they started to pay you via installment still this is good since you are getting the part of your winnings little by little hopefully you can get all and enjoy what you earn because its very rare to see people win such huge amount here.

Congratulations!
Can you inform us what the support answered about delay? Or they just paid without any answers why you was waiting so long?
Their limits 10k per week and 20k per month, i`m right? If they will pay 20k per month it will take 8 months, but it will be a good 8 months.

It's nice to know that your story is going in the right direction, especially since it's such a large amount. Hopefully all winnings will be paid out in full without any unpleasant surprises. Keep us informed about the progress.
In the meantime, you could fix the topic as it might be a bit confusing in the current situation.

FWIW, their limits aren`t actually "poor" when compared with typical (even the big ones) fiat online casinos. Take LeoVegas for example, a huge online casino that also has a 20k monthly max withdrawal limit per account. Bet365, probably the best gambling site in the world, has some 50k ish monthly limit in place.

Fortunately, in the crypto space, there are some operators who easily pay out even such amounts quickly.

All of that does not change the fact that apparently, it is not cool when any operator tries to find a way to avoid paying, which happens way too often.

Do not change the thread title until you have received all of the funds you are claiming and Rocketpot have agreed to pay. Making a unilateral move such as that prematurely will nit be conducive to your allegation.

If Rocketpot disputed the $170,000 then the matter changes somewhat but for now they are not declining to pay you the full claimed amount. Give them a little more time and remain patient.

UPDATE

https://imgur.com/a/ljC8YGl

That’s the thing, rocketpot still hasn’t given a direct answer or confirmation if they’ll honouring the full amount.
When I asked today for the update regarding it, I was told this(see pic). In fairness to rocketpot they have started paying out what’s allowed within in their limits and they have honoured their word on these payouts. Trust me there’s no one that would love to change the thread title more than me, but for now untill I get a answer all
I can do is just post every payment I receive on here(which is still positive news) I also asked if there is any way they can raise their monthly limits they cannot. So after I request a another $10k on Monday the 11th I’m gonna be waiting till August 1st before I can request a further payout. The reality is getting paid out in full is gonna take a long time and this will be an extruding long process

I hope they'll honor the full payment, they have no reason not to, since they'd admitted that your winnings are legitimate.

The best thing you can do now is to be patient, there's no cause for alarm, at least not yet, so far they keep up with the weekly payment, even though it's going to take around 17 weeks to get the total money out(if they honor their word), but I think it's still going to be worth the wait.

My only question is that do also limit players losses to that USD 10k per week(I doubt so), or can player still make more deposit after losing USD 10k within the week ? because if they do allow it, then it's an awful policy.

Based my gambling experience.

Rare to see, the casino is limited your deposit or loss. Because, If you see these on their "FAQ" who is gonna play ? Limit the deposit can be meaning their bankroll are small so people are gonna to avoid playing in their casino in case win a big money more than their bankroll.

Good to know, they act based the FAQ. Most important things
1. They know your winning is legits, confirm by both of you.
2. Your withdraw now process based on the FAQ.

As long your withdraw is getting process by their FAQ, is good without any problem you can freely to lock and unlock thread and update only the payment each month. Just to avoid a spaming post.

The fact that they honoured your winnings and allowed you to withdraw up to their maximum withdrawal limit is very encouraging. You just have to wait for them to make a final decision and pay the remaining balance. I think the best course of action is to respect that and to refrain from harassing support by incessant inquiries. Yes, it may take time to withdraw the full amount, but you have no right to complain about that as you agreed to their terms when you decided to use their gambling site.

I edited your quoted post to show the image for better visibility.

Thanks for edit. As I said it’s been positive so far and I’ve been respectful with my updates. I never complained about their withdrawal limits, just always stated the time frame it will take as I don’t think it’s appropriate locking this thread until it’s paid in full

That's nice, They are being active on their support. It will just take some time to complete all 170k winnings since they have limits. This could be a warning to players of rocketpot to gradually cashout because of the limit. This thread could serve a warning and also a promotion of rocketpot for their responsiveness.

Again congratulations, I hope this thread will be opened again for the update for full payment.

I edited title to reflect amount paid so far, also added some more pics to the og post of a few of my big wins after the fruit party win for further documentation

Is it just me or you also find the reason for not committing to paying the full amount strange? What does the licensee holder have to do anything with this? This is bad for the casino. It really does look like they are running out of money if the finance manager have to wait for the big boss to replenish their casino funds.

Now that's even more strange. I was thinking the manager is an employee handling the owner's finances and the license holder is their big boss or owner. You don't need to have good English to distinguish the two....unless they are just trying to make it look like they have a complete professional team running the casino.

That could be the case, idk, sometimes I’ve been told finance manager sometimes I’ve been told owner of casino. So who knows. I assumed licence holder as in their curaco gaming licence? Anyways out of the respect for them I’ll be patient and give them the time they need, They have paid out all the max they could so far within their withdrawal limits which says a lot and is a good sign

Your argumentation there - as much as I d love to agree - honestly does not make any sense in this context. I am not defending Rocketpot here, it simply does not make sense though. It is absolutely normal for online casinos to have withdrawal limits, daily, weekly and monthly ones. Such a policy is standard.

Perhaps, it doesn't make much sense, I'd agree, I know most casinos have a daily withdrawal limit and maximum winnings payout per game/spin in this case, but I'm sure the should be exceptions  in some certain cases, especially one like this, because I don't think it also makes so much sense If a user can make certain deposit with relative easy, for example whenever I'm on Roobet platform I do see very high stakers of sometimes over $300 - $1,000 per spin, in such case you'd easily admit such player should be able to afford deposit of 10-20k deposit a bit easier, and how terrible would it be for such player having to wait to get their winnings over a period of 10 weeks or more simply because they got lucky enough to hit a 100x multiplier.

Just like the case of OP, I think they should make bit of an exception here. 17 weeks just seem way too long, and if OP is an addicted gambler, he probably might lose a large portion of the funds before he gets paid fully, I've never had a VIP status in anyone of the casinos I've used before but I think the VIP gets a fairer treatment in terms of these withdrawal limit right ? If yes, then they could give the OP such benefit.

PS: I also check their website FAQ about withdrawals, only the minimum withdrawal is stated there and nothing is being said about the maximum withdrawal limit.
https://rocketpot.io/faq/

EDIT: I check their T&C and it's available there, the maximum is also $20K per month.


So technically OP, would have to wait for 8 months+ to get their total winnings  :-X

That's just a summary so you can't find everything there. 11.5 of the T and C is where it's mentioned https://rocketpot.io/terms/

I think that's what they are referring to. Curacao would be the license provider. Holder would be the casino to be more technical since it's considered as a separate entity if registered as a company. Owner usually represents the company so I said holder is also the owner.

That's going to be a long 3 to 4 weeks of waiting. Don't lose sleep hehe.

so that should be 16k for now? meaning there are still 154k usd that is still out to pay? if they are paying you this small amount each time then maybe you'll get all of those in Month time?
well that is at least "Late than Never" but this will not change the fact that their site has no literal funds to pay their player when got to win big winning.
this is a red flag for me towards a casino.

I don't think we can say $16K is a small amount lol considering many countries can live very comfortable with such amount for 1-2 years, while in developed countries you can live with such amount for around 6 months. As been mentioned above they have a limit about the withdrawal amount that they can pay and since they have stated on TOS, I don't think it's a red flag.

Previously I red tagged the account, but since they already paid $16K, I withdraw my flag until I see they don't want to pay the partial of $154K on the next month.

With this Eth pump the balance is now over 200k as the balance is in ethereum. Which is insane. Not sure if that will make any difference on payout amount or they’ll just honour the base amount of winnings

Like I said earlier, it's not a proven scam until yourmet with a blatant refusal to comply on paying out won bets. Yeah, it was supposed to be a 24hrs payment period but at times, shits happens and on that, you've got to give them the time they need to comply as the amount involved is huge. It's good your seeing some progress in this and tha your patience is paying off. Although, its damaging what this thread would do to them as it comes with some negativity. In the end, they are about fulfilling there obligations to you as a customer.

About this, I think all that matters is the base currency and time of withdrawal. They can't back date the value based on that fact.

Out of fairness to rocketpot I removed “refused” from the title and I have removed the previous negative updates on my og post given they have started paying what they can within their limits. Although I still haven’t gotten a confirmation if they’ll honour the full amount of winnings, it’s not fair to them to garner any negative feedback for the time being unless/if something changes such as them adamantly denying to pay out in full. I’ve also locked my scam accusation thread as a result of this. Will continue to post updates here

Hey!
Could you send me a PM?
Best regards :)

@rocketpotluke

I can’t pm as you need to go into setting and allow new users to pm you. It’s not letting me.

Also rocketpot has my email if they need to contact me directly. This could be a scammer

I fixed it now, try again =)

I can only send 1 pm an hour. Again please email me directly thank you :)

I would guess that the ones with 50k limit but do pay that limit vs the ones that have 100k+ limits but do not pay it, everyone would easily pick the one that pays. Plus, it is cool to have such limits so that people wouldn't lose too much, if they want to lose more than that, they need to go somewhere else and that is understandable, if they do not want to lose too much then they will have to end up with another place and go there, which is a good statement to be fair.

I have seen people play in places like Stake and win over a million dollars, so if you want to have nearly unlimited amount, that exists in crypto as well, but seems quite risky to wager that much if you ask me.

Just wanted to update. Still no update on whether they will be honouring the full amount of winnings, was told to continue waiting for a final decision. Will be requesting another 10k withdrawal Monday as it’s the next withdrawal I can do within their limits and see if this continues.

As withdrawals are limited to $10k/week so you should try it on Monday to make another withdrawal, I hope you have Rocketpot service privileges for full payout of your winnings, But I think Rocketpot's response suggests it doesn't support full payout decisions, but we will follow the official response from Rocketpot.

In any case, it is positive that an amount has been paid out. I believe that the amount paid out could be a bit higher, but in the end the website does nothing wrong if it adheres to the terms and conditions. It can be very frustrating if you can only withdraw 10k per week or month, but as long as the site pays that is the most important thing. Let's not cheer too soon. The OP still owes a lot of money from the site. I really hope he gets everything paid out and that he doesn't gamble on his credit, because that would be a shame of course. Keep us posted and let's hope he gets 10k in his wallet every week from the site.

It's better than this than having none at all, or the casino fabricating lies just to deny payment to OP, I have seen casinos declining huge payout because they cannot make a huge payout, the arrangement on this issue is good enough, and OP needs to do is to hope that the casino is making profit and continue their operation so they can keep up paying him up the last cent because OP deserves his earning, if it happens on big casinos and the casino honor the winnings he should get it in one withdrawal.

There's nothing wrong with making the partial payment as long as the terms and conditions are followed. However, I agree that the weekly/monthly limit could be higher, as any serious ein will take months to withdraw. There's nothing more you can do but wait for them to pay the remaining balance.

Obviously it is their terms for the withdrawal and it is stated in their terms page. Nothing he can do except following the terms by requesting withdrawal based on the weekly/monthly limit unless the casino may have different/special policy to make a full payment at once. Rocketpot should increase their withdrawal limit, 10k per week is just too low in this gambling business imo. There are so many players out there who can bet more than this limit and win 10-100x of their initial bets. Imagine someone win $1 million, how long he need to wait to get it full if the withdrawal limit is that low. Other possible options is that Rocketpot should not accept big bets in their games.

Every whale or big bettors playing on Rocketpot should be aware of this, this is the first time I read about pay-out installment
and this is on one player only who won a huge amount because of limited withdrawal so a player will have a second thought and made them think if I won a huge amount I would have to share of payout from that $10k withdrawal.

I don't want to bet on it but there's a possibility that another big winner might come out in the future and this will cause trouble for OP, he'll have to share from that $10k withdrawal limit, you are right on this if they cannot increase their withdrawal limit, they should not accept big bets.

I think the 10k limit is per player, not a pool split between all who request withdrawals that week. I could be wrong but wouldn't make sense for anyone to play there if they had to share wd limits.

Per player that is


I think many of us are blinded by all those insane wins on Twitch and the likes - guys, million-dollar withdrawals are not the norm and the people you are watching on Twitch with their multi-million dollar wins... well, play money. :) So let us not mix things up here. As stated before, even the biggest gambling operators in the world have withdrawal limits in place.

Even if he can withdraw another $10k on monday, he will have to wait until the next month for the next withdraw as we can see in their TOS on point 11.5.


So, it will take almost 8 months to withdraw those 170k.

Some of the rules i didn't like at all are:


This rollover requirement for the deposits are just too high. Is like finding an excuse to keep your money in their hands.


And this is absurd. What if i made a deposit from an exchange or from other casino and i can't sign with the address i use for the depo?

I would recommend to stay away from this casino.

Being able to take partial payment will also be a positive aspect for you. Because in the end you will be able to withdraw your winning money, although it may take a few weeks. Since the withdrawal limit is mentioned in their terms and conditions, so you have to follow their rules here. Now they may be wondering if they will increase their withdrawal limit in the future. Because after watching this incident, many big gamblers will probably avoid this casino.

Some exchanges are 100% against gambling. For example, i have heard of coinbase closing your account if you acquire funds associated with gambling. It's probably dependent on your jurisdiction as to whether an exchange will close your account for gambling but it does happen so I would suggest no using an exchange to deposit to a gambling site period.

Rocketpot and any other site has terms that everyone should read, but most do not.

While gambling companies are free to stipulate anything under their TOS, that kind of stipulation, however, may be attended with too much discretionary powers to them. They must at least have some basis in order to cancel, amend, or refuse any promotion. Though it is under their discretionary powers, they must act within without any grave abuse to keep their playerbase strong.

I hope OP you continue to update us regarding this issue as this truly baffles my mind.

You are doing the right thing by keep the forum members informed about your situation, even if takes a lot of time as long as you are paid what you are owed then at best this is just going to be a long uncomfortable period for you, as you will need more than a year to get your winnings, however as soon as they refuse then you can comeback to the community with that information as it seems to me that you have done everything that you can to follow their TOS and as such you are owed that money.

I don`t think that they will use this paragraph in this situation. This will be the same as to steal gamblers money and after that they will be no trust to casino. If they want to use this paragraph they can steal all gamblers money and close. It uses mostly for cheaters that find something that helps them to cheat casino without punishment.

Yep, as long as the gambler haven't did anything wrong, why does the casino reserve the right to cancel the promotion? lol. That's like when gamblers won big amount on their casino, they become mad and didn't want to pay the winning, since they have a rule to cancel the promotion, he can confiscate the winning amount of the gamblers. Trusted casino wouldn't do that and Rocketpot already survived for many years.

They have a good intention to pay $16K few days ago, I don't smell they will scam @OP at the current situation so far.

Will be requesting another 10k withdrawal later as they’re in CET time zone. Will post here when/if that gets processed. Hoping to get the final update on if they’ll be honouring full amount of winnings as well as it’s now been over a week. Will keep you all updated :)

I think that it is not so much to the Rocketpot.io to become a scam. Yet, as you said, they paid $16k, that means they are ready to pay. I`m sure that no one wants to pay some part of the big prize and after that become a scam - it`s better not to pay.
But the same time i think that they will pay with their rules - $10k per week and $20k per month. It may be useful to their money statistic not to show a big win in one month.

UPDATE.
No withdrawal today, it’s still pending. Tried contacting Sofia today couldn’t get a hold of her. Constantly being told she’s not available. A support agent did tell me this though

https://imgur.com/a/0UTnpvD

I’m honestly extremely disappointed and frustrated at this point, due to the lack of consistency with communication and consistency with updates given. I’ve been told I’ll be emailed an update for the past 2 weeks now and I haven’t received one email. I’ve had to constantly go in live support to get answers and I’m unable to get direct answers. It’s been over a week now, first it’s the finance manager, then it’s license holder and now I’m being told the compliance manager. Just seems like rocketpot is trying to further delay. Changed title thread back to “refusing” and will be reopening scam thread if I don’t get my 10k payment or hear back by the end of the day

Your situation doesn't tend to improve from what I see, this withdrawal limit and the little dialogue they have with you only worsens your whole situation. you have to unlock your scam thread accusation, they still need 170k for you they paid and honestly at this rate and in these conditions of little dialogue and they don't want to make an exception for you to pay all the money at once so it's better that you keep the thread and accusation scam and keep posting updates there on the thread too, i say that because new people can google about this casino and will find your scam accusation thread and may think it's all resolved when in fact it's still a long time to receive all 170K


while I was writing I see your other post, it seems that I am right not to trust this casino, it seems to me that they are making excuses for not paying you

I understand your frustration but perhaps it is good to wait for one more week or so, before being more aggressive and restarting the scam thread again. I am saying this on the basis that they have already paid you some amount and hopefully they can pay the rest of the money too. Starting scam accusations against them may force them to change their mind and not pay at all.
If you do not see any progress in 7-10 days, you can proceed with your intentions.

Meanwhile, any new person reading this, avoid playing at Rocketpot.io and wait if they manage to pay all to the OP.

^its already been 7-10 days. Ive been fair to the casino once they started paying. I locked my scam accusation thread and even changed the title of my thread. Now today just met with further delays and no answers. Finance manager then vip manager then licence holder then compliance manager… it’s a little ridiculous. I won’t be changing my thread title now until I’m paid in full. I’ll hold off on scam accusation thread for now as there’s still time to receive todays payment. After todays payment due to their terms I won’t be able to withdraw anymore till next month anyways. So in fairness that gives rocketpot plenty of time

is any withdrawing how to deal with the time Factor as you mentioned CET time zone I think that anything you mean whether gambling casino or normal soccer car game you can withdraw or make a withdrawal anytime any hour you feel like withdrawing your money you win but this explanation of CET time zone it's not really encouraging and the understanding for now I think we need more explanation or of statement

they may be delaying the payment as it is good amount of money and it can drain their bankroll if they don't have much. yes, try to wait for about a week. you can also request a monthly payment arrangement if they can't afford and try to be understandable with the situation. at least the OP will get his winnings if he will make an arrangement to rocketpot. as they already acknowledged that he did get his winnings in legit way, high likely that they will pay for it. i would say, don't give them any reason for them to freeze your account.

Still waiting on the 10k withdrawal today. I’m guessing it ill receive it tmrw morning. Will update when I do. What I meant from the time zone thing is they operate on CET time so I’m able to request my next weeks withdrawal at 4pm Sunday my time which is what I did. So it’s now been over 24 hours since I requested it. Here’s what I was told again regarding confirmation that they’ll be honouring the winnings in full. Much of the same as before https://imgur.com/a/nBvU0mh

Give it some more time and hopefully you receive the 10k soon and also the rest of your money. Based on your screenshots that you provide, they said that they will honour the full payment, but with their withdrawal restrictions, it might take a while before you receive everything. So hopefully Rocketpot continues to pay, but it is not good marketing at all how they have handled this issue.

Well here is the picture that you linked. Again, I would allow Rocketpot some time on top their own set deadlines simply because they have already released some money and are you constantly chasing them for updates and answers might have a negative impact in your dealings with them.

Even if they go a day or two over their own deadline allow them time, try not to alienate them.


https://i.imgur.com/izJA8qU.png

It is quite unfortunate you have to pass through this tough times just to get paid an amount you honestly won on an online casino, because with this now, it's a sign this casino can not be trusted anymore, because if they had cared about there reputation, am sure this issue should have been resolved before brought to the forum. So regarding this pump in the price of Ethereum which has increased your winnings from $170k to $200k, for me I will advise you should just stick to the actual amount you won which is $170k, and let the matter die up if they have agreed to pay

It frustrates me how difficult it is to get your money back. I see only 2 positive moments. First - they started paying - it means they want to solve your issue. And secondly, the $20k monthly limit means you have plenty of time to get the full limit this month.

No one will believe them if they do this this time.  And once gamblers' money is stolen, gamblers will never gamble in that casino again.  All players will leave the casino.

The situation has been going on for two weeks and the last thing they said is that they will contact you after making a final decision, and what did they decide and was there a promised payment?
It's a shame to lose money in a casino, but it's doubly insulting that there are difficulties with getting a win.

It's been a couple days. Has there been any update from Rocketpot or ? I wouldn't mind seeing an official reply from the site regarding this issue personally.

Sorry for the delay all. Still no 10k this week from rocketpot, but I’ll have a big update coming in next 48 hours.

If the big news you will be making within the next 48 hours is going to put Rocketpot in a negative shade or show them in a negative light then it might be better for them to contact you beforehand.

I still honestly believe Rocketpot is a one-man-band and maybe Sofia is just a pseudonym being used to create the illusion of a customer support team but if the Rocketpot owner really wants to pay you but is effectively insolvent but he is trying to use incoming funds to divert to your payments then he should be allowed time to do it. If that is what is happening then it cannot negate a red tag on the profile of their forum representative but maybe that is not what is happening.

Patience is the key here, they have made it clear they are awaiting confirmation from the game provider to state that you won without cheating. If I were you I would be very unhappy at the delays in them communicating effectively too but does their ToS (or Terms and Conditions) mention the time they require between a user winning and them ascertaining from the game provider that no cheating took place?

This is slightly incorrect, they’ve never stated they were waiting confirmation from the game provider. They did the game provider check weeks ago. My last update was I was told to wait for the “compliance” manager. You can recheck my updates in case you missed something

What was the question you asked that resulted in Sofia mentioning the Compliance Manager? And what was is that Sofia was meaning when stating the words "you will be contacted directly once we have a final decision"?

This is the link in question: https://bitcointalk.org/index.php?topic=5404614.msg60553143#msg60553143

Just give them amount of time needed, 48 hours is the least you can wait for, put in to consideration of how long you've been waiting for initially. Because all everyone here believe that paying 16k+ out already is a show of good faith and you should optimistic of getting the full payment, but what I'm not quite sure about is why they needed to contact their license regulators, perhaps they're not allowed to pay such an huge amount at once, hence the need to contact the license regulators to see if an exemption can be made for your case.

Taking into account the limitations of Rocketpot on the limit of the monthly payout of winnings of $ 20,000, then apparently this story will stretch for a long time, but the main thing is that the payments become regular.

It could go either way, Rocketpot will stop paying OP and will end up as a scam casino, or he will get all his payment and everything will be fine Rocketpot staying true to their promise and OP getting what he deserves, the latter is the best solution I hope Rocketpot can keep up the ball is in their hands and OP should just hope that he gets everything, the community is on him, we love winners to get what he deserves, maybe OP treats us for a bottle of beer when he gets all his winnings  ;D, just joking.

I hope for the OP that he will get all his money, but Rocketpot is always loosing here. Seeing how they handled this case, doesn't give a lot of confidence and with the rules they have for withdrawing, not a lot of big players will be inclined to play at Rocketpot.

Well, it was quite a rocky start for OP. He had to make some noise before Rocketpot started releasing the first batch of payment. In fact, if rocketpot was super serious about their reputation and commitment, they would have paid up while taking into account the time OP wasted trying to make sure they do the right thing.

I just hope the whole saga ends well in OP's favour.

I'm not sure rocketpot reads this forum anymore. I feel like if efialtis hadn't contacted someone, then OP might not have gotten a reply by now. I could be wrong but it helps when you have contacts.

Yeah I agree this is a big concern and this issue is attached to Rocketpot as long as they have not completed the payment, unless most of his players and new players coming in are nto aware of this issue, but Bitcointalk has a very wide reach they will find out and will have second thought before playing here, it's better for Rocketpot to play the whole amount and bank on this issue that they resolve to gain reputation, it's a win win situation for both party.

I'm wondering why on the site rocetpot.io only the support mail is indicated as a link and their social networks such as Discord are not indicated https://discord.gg/hhKXbATARk after all (the discord channel is listed in the Promotion tab https://rocketpot.io/promotions/rocketpot-discord/), for example, there is a Rocetpot Support channel in it that allows you to create a ticket with a request to support, they also have Twitter https://twitter.com/rocketpotio there is another one, but it has not been active for two years https://twitter.com/Rocketpot_io

But as far as these social networks are official, discord also writes about non-payment, in this case bonuses:

There has been a lot of complains in this forum related to different platforms in this kind of issues, Is good you bring this into notice as well so as people get to know your problem after you've made necessary efforts , But I still think you should give them more time to process the payment and also wait for their response as regards to your thread, I believe their management team/representatives will definitely come across this post and do something about it.

But I keep wondering why some of these platforms will do find it difficult some times to process most Big wins like this, forgetting that at some point this accounts got recked and lost everything in their platforms as a result of patronizing their business platform but eventually when they became profitable and try to make a withdrawal but it becomes very difficult to process their payments and that's not a fair dealing.

I believe that they are just trying to extend their reputation by paying you a small part of the claimed amount so they will be readying their site for a exit scam .
I might be wrong but this took so long and promises are just keeping there but not bringing a obligatory action.
hope that Big Update that you will be presenting any time from now will clear everything here , if they are legitimately giving what you asked or pointing them into a true scam site.

UPDATE
An agreement between rocketpot and I has been made. Will be locking thread shortly, will reopen thread if anything changes

Unlocked, important update coming

If I recall correctly I always advised all members to take care when dealing with Rocketpot (https://bitcointalk.org/index.php?topic=5178376.msg60499629#msg60499629) because of a number of reasons.

I await the important update. Though I am not optimistic, I hope it is good news which includes you being paid out in full as per the agreement that was made between you and Rocketpot.

Thanks for being patient all. Still working on it, just compiling everything as it’s been a few months

We are curious on the update you're gonna provide. I sure hope you didn't agree to take a huge loss on the money owed to you. Hopefully you're getting everything slowly.

Still working on it.
To give a quick update for now. I’ll simply state it’s unresolved

If i understand right, they didn`t pay for more than 3 months. In the other way the thread was unlocked earlier(i think). I`m disappointed with such decision of the rocketpot.io. 3 years old casino loosing all their reputation for $170k. I thought that the reputation costs much more but seems i`ve mistaken.

You started a thread for your cause and it gained support and a lot of interest which was around 9 pages of posting. After that support was given, you made a deal with Rocketpot but only you posted about it, Rocketpot did not post here to confirm a deal was made therefore your claims cannot be verified. If Rocketpot deny your claims of a deal what will you do?

You were the not the only to post in intricate details about getting scammed and you were not the only who after receiving support and attention along with publicity, decided to make a private deal with the alleged scammer. It is the privacy that surrounds those deals that on many occasions comes back to bite because you (and others) do not disclose the terms of the deal therefore nobody from the forum was able to advise if the deal offered was trustworthy enough to believe.

If your account of the events are true, I am not surprised you were not paid out as I was always highly scepitcal of Rocketpot and I am fairly confident you unfortunately will probably not receive the money you are claiming.

I have everything documented from the very beginning. I’m currently just waiting to hear back from rocketpot

When you are ready to post back here, your cause will probably gain more traction if you move the thread to the Scam Accusations board.

Don’t provide them with verification their not even legit and licensed casino they have scammed me for unfair losses with game I didn’t get to play they took my bet and after I reproted it I had made withdrawal once with them and they even breached their own terms and condition was $2000 withdrawal and they didn’t ask for verification now that I had reported the game issue and for them not to issue me the money for those unfair u played losses they are requesting verification from me for what ? They are not legit and they are not verified and they want to scam me and fraud my identity!! They been reported to the authorities and I’m pressing lawsuit agaisnt them they  stolen and profiteer over $300k off of me and they can’t refund me simple $1200 for the unfair unplayed losses and they closed my account until I get them my identtt so they could use it and make more crime and fraud and money https://www.curacao-egaming.com/ if their nit licensed how u trust them with ur identtt their fraud http://[img][/img]
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