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I came across a topic recently now of this very thread about a casino refusing to pay a woman her jackpot winnings of over £35.4m and if you'll all agree with me that, this isn't a little sum of money to just ignore.

What got me worried isn't just the winning but to know why casinos are getting away without paying players their exactly winnings with some shitty excuses ?

Link to the post of the woman's winnings below
https://bitcointalk.org/index.php?topic=5433888.0
Please I really want to understand this question and will be glad to hear from people

Some gambling site may not be able to afford that amount of money even if they want to sell their gambling company. Some may want to try and pay lower amount and see if it would work.

That amount is huge and it the best is for it to lead to lawsuit. If the casino can not pay, they will give the woman a better offer in a way the money will still be huge but not up to the amount won, but if the woman do not agree, it will lead to a court case. The woman would win as long as he has been abiding the gambling site rules and something good will come out of it.

It was stated that the machine malfunctioned and isn't there a claim ticket that states that the actual winnings is  $2.25 (£1.86).  The woman did not refute the decision of the casino which means it is highly possible that the malfunction is correct.  A lawsuit case comes after a year the incident which I think someone had given the woman an idea to chase the winnings.  Besides the  New York State Gaming Commission also stated that the machine malfunctioned.

But of course, we never know the truth if it really malfunctioned or if someone got paid to declare the machine malfunctioned.  But I will take it the first one since Casino needs to maintain its reputation in order to continue its business without any Hiccups.

On the other note,  scam casinos always find a way to not payout their player, even implementing different requirements but at the end the effort is vain because the casino is indeed fraudulent.

But if the machine malfunctioned and if the winner won $1 million or very large amount of money but instead the machine stated that she lost her money, they will not tell her anything but she will lose instead.

There is actually alot going in with the gambling industry and from my readings if I'm not wrong, it seems this incidence of the winnings took place over a year ago and I don't know why this issue resurfaced again bit whatever the reason could be, I think her compensation wasn't worth it at all.
I also read when it said that someone declared the machine faulty and I'm tempted to ask what the parameters for declaration of the machine faulty was used and just as OP asked and I solely wish to know what the response of the casino would have been of the winnings wasn't made and I also think the declarant should also be investigated as well as the casino and I think the woman brought the case now because she might have been saving up for to file for the case.

As far as know, incident like the OP mentioned is mostly common with land based casinos, from my experience so far with online casinos, i think its almost impossible to win such an amount of money from online casinos..

In as much as I feel angry in my spirit for I believe that woman was cheated big time, i still do not blame the casino as that amount of money is way too much, only a very few casinos around the world will pay out such an amount of money as winning and still remain in business, majority that can not afford would rather prefer to come up with some flimsy excuse and hope the winner of the money would understand, like in the case of the woman.
Others wouldn't mind having answering to a lawsuit than pay out such an amount, and don't mind having their casino shut down as well, as paying such an amount to one gambler also mean bankruptcy for the casino.

Casinos refusing to pay big wins has somewhat become rampant for obvious reasons. It's great for us to know which casinos are these to serve as a heads up for us to try and avoid them. If casinos don't have the money to py for wins, why should we trust them? If they're reasons are too ridiculous and unbelievable, why would we entrust that they'll honor the next big win that might occur on their platform? For all we know they are already going under and we might be in for a treat, so as early as now it's great to spot these casinos to avoid them. That $43m win from the lady is a gut-wrenching example that these casinos can just shrug off the win and even get the authorities involved to back them up. Really hard to fight these entities and all that we can do on our end is just avoid them to let them take a hit on their profits.

the importance of playing a land casino which of course has a good reputation and also has a big name, at least it's much safer so you don't get cheated like that case, to be honest it certainly hurts that woman only gets paid for dinner, even though the woman should get monetary compensation even if only a little only because the mistake came from the casino

It's possible that they don't have the money ready and that's why they resort to just reason out that some bugs or glitches has occurred during the spin.

Or they don't just want to pay and doesn't feel that the winner deserves it. You know the management of some casinos are like that, even if the winner is a rightful and genuine winner, they can have that emotion and just have to say some reasons and refuse to pay.

If you checked the article and the flow of discussion, the casino declined the payment because the machine malfunctioned
I agree that the woman deserves more than $2.25 because they allow him to use the machine in the first place, and he is like all the other gamblers hoping to win the jackpot, people will not trust slots machines because they are not guaranteeing that you can win what is shown in the machine, you can play and when it is shown that you lose, you will think that you won because the machine could be malfunctioning slot machine players will always have doubts.

You're standing in front of a machine, it won't pay, someone comes over and says it was malfunctioning.

I don't know what you could do in those situations really.

This kinda defeats the whole point of gambling, unless the main point is really just something else and the big wins are just a distraction...

From a gambler's perspective, this is outrageous and very disheartening, and very cruel on the part of the casino, they just want your money because they should test all their machine in the first place before allowing people to play

The one thing that kills a gambler's hope is something like this, the machine showed you won the amount but in reality, you're not, based on the article there's an out-of-court settlement, but still, people should stay away from that kind of casino.

Becoming a trend? Like what other case? That story you are referring to was an isolated case.

We also don't know the whole side of the story as that case was verified by the Gambling Commission itself and was properly settled at the court trial.

Maybe you are just overthinking too much. Dream first to win big instead of worrying about that. :)

A thread? Or you mean trend? Maybe the reason why they came up with that situation is they cannot pay that huge amount of money won by their player. And if that case maybe this indicates that we need to pull out our money there since if they can't pay other peoples winning then provably it will happen to us or more worse they don't have  a plan since in the first place their target is to scam their users once they accumulate huge deposits in their casino.

Casinos is a business and when someone eats big money from the casino's pocket, they find all possible ways not to give the winning fund. This is what happening with majority of such accusations where the winning amount isn't settled. We can just request for help and receive suggestions. For that purpose most of the time winners reach the forum.

Casino owners of these businesses could really get away out of possible accusations that they arent being fair or telling the truth even if the complainant would really be piling some charges or case against them.
Why? They do really have the money for them to clear up the mess and thats the sad reality.Unless if they cant able to bribe the handling officials or something in justice department for the said situation
then someone could have the chance but its unlikely to happen. This is why its really sad to think that winners of those life changing amounts would turn out to be still a dream
even if they had really won it but it was taken back. Sad.

Here's the thing, we can't exactly verify the veracity of their claims since, well, all prior testing of said "malfunction" was done by them. Even if it was approved by the NY Gaming Commission, it still wasn't exactly publicly verified, so we can't know whether it's really a malfunction or not. If it was, then end of the story nothing can be done. If it wasn't, then the main reason would be because they didn't want to play, as for specifics we'd probably never know.

If there really was a purpose to it, it's something that stems from human evil or greed I guess. Nothing we can do about it really.

You are right this is not a small money to ignore that's why gambling sites make excuses in order to get away with the winnings. We should admit that some gambling sites really doesn't have huge bankroll and really can't afford to pay players if they win a jackpot and that's what we should avoid. There are some previous incident here in the forum where a gambling site couldn't afford to pay its customer and promised to pay him a portion on a monthly basis, sounds ridiculous right as you will be receiving your winnings partially and on a monthly basis.

I'm not sure if that casino were new but that's what I'm skeptical to new casinos if they offer big rewards and bonuses, well of course not all new gambling sites are like that but most of them are starting business so it's not bad to question that.

Any casino that those not pay their customers any amount they win is definitely a scam casino, no matter how huge the amount is. I believe they decided not to pay the woman because they believe it's a huge amount and they can't afford to lose that amount of money, but if it's the woman that lose that kind of amount, they won't refund the money to her and they won't give her other offers, the money is gone. Why is the casino not ready to lose, they just want to be winning always which is very bad. The funniest part is that they didn't even give her better offer just a steak dinner, that's very annoying.

It's simply that the sites may have some reasons by refusing to pay that woman. This has become a common problem for sure. That's why people who didn't get paid will always try to blow up the case to make sure that will be pushing the sites to pay what they deserve by winning the big reward.
So many problems happened with the various sites started from that. That's why we must be careful with any of gambling sites. that's a lot of money. The sites must try to pay what they can affort to pay it.
I think that this gonna be a long term problem since the winner will not let the site will not pay him. That's why stay away from the casino that was offering non sense reward. They have high chance to not pay.

I don't think it's becoming trend, it's just that when some casino don't pay — other casinos are also assumed to be same, assumptions are ofc far from truth.

that thread you  shared are enough for you to understand what answers your questions .

I'm not sure why need to put it here because what happened on that winning for me is also questionable , 43 million dollars jackpot for single slot ? not sure if this is really a legit win and there is in that malfunction in that machine.

and that happened also in 2016 and that had already answered Im sure.

It is easy to imagine that depending on the size of the win different procedures are put in place to determine the legitimacy of the win.

In the case of a small win most casinos will not do a through investigation as it is more important to pay their customers as fast as possible, however when the win has such a huge size then it is normal for casinos to investigate more deeply and if they determine there is something wrong with the win they can refuse to pay, especially as the amount of money we are talking about in the example that you are bringing is not small at all.

You will know the answer if you read carefully the full details of the article attached. The casino getaway because they use technicality combined with there terms of services to conclude that the slot machine display an error figure. Besides that huge jackpot win is really massive if the woman is just betting few cents since there’s a max win per bet amount.

I believe the investigator see this which is why they accept the casino reason to getaway on a huge debt. The woman needs a very good lawyer that will find all the evidence that the slot machine is not malfunctioning at that time.

Besides there’s a lot of same cases like this even on online casino and most of the time casino getaway once they use the reason that there software is malfunctioned that covers by there terms to protect them.

Is this really a trend? Could you provide us all the links to other similar news to say that this is becoming a troubling trend? That news was really bothering me especially because it seems the casino is not penalized or fined for it. It got away with it. That was such a bad precedent. Other casinos might also do it if somebody wins the jackpot.

Online casinos also have this tendency. I have encountered complaints where gamblers are accusing casinos of not paying the jackpot prizes. The casinos would usually respond by saying the gambler had committed violations. This is also a bad practice. It is unfair and even cheating to point out violations only when the player won the jackpot.

He means a trend.



No, it's not a trend. Just because there have been some cases does not mean that it is. Surely the OP has also seen some cases on Scam Accusations, but not all of them by far are the result of casino wrongdoing. It's not uncommon to find out in one of those accusations, that the accuser was actually a cheater who got caught.

It was stated that the machine had malfunctioned, and the owner told her that she would need to come back the next day to claim her winnings. Though she already took a photo as proof, there is something fishy about it, that she needs to come back the next day. Though I am not saying all casinos are illegal, I am sure that mostly this is the case with the illegal ones that will try to evade and make excuses just to not have those winning since if this were a legal one, you could easily go after them. Also, I think this is a rare case, but if this happens to you, make sure you don't leave the premises without having assurance or proof that you'll be getting the money.

I don't know if it's becoming a trend. Personally I just see isolated events of gamblers who had huge wins denied by the casino where they played. The root of the problem here in my opinion is that the justice system is legitimizing the excuses adopted by the casinos in such cases against gamblers. It has happened on this case pointed in OP, it has happened in previous cases as well. And when the legal system's authorities make a final decision there is nothing victims can do against it. It's unfair and doesn't even make sense, but that is how this world works.

Maybe the casino doesn't have the money to pay the winners so they refuse and instead say the machine is broken and other reasons.
Winners also can't complain anywhere because the casino will try to stick to its position, saying it's not their fault.
And when taken to court, the casino will still win and will not pay the winners.
Or the casino really wants to avoid paying for the big wins that the winners get.

You mean tren? It's not a trend for casinos to not pay their winners. Only shitty casinos with bad reputation and those that have ill intention tries to deny payments to their players. You hear more about those not getting paid, because the winners (and those who won big) never actually announces that they have won huge.

Sad that the woman who thought she won the jackpot ended up getting nothing. Since they are claiming the slot machine was malfunctioning, they should refund each and every bets that has been lost in the slot, at least pay her the max win!

You could have continued the same thread instead of making a new one for the same.
What my concern is that how can a casino allow an amount as jackpot which they cant even afford ?
This raises my suspicion that the slot machine might actually be malfunctioned in which case the casino should pay a decent enough amount to the woman.
But they just offered a steak dinner which is lame.

There are two different things here. Let me explain:

1. Casinos refusing to honor legitimate winnings
2. Casinos refusing the winning, as it resulted from machine malfunction

In the first case, the courts would probably side with the winner, although recovering the amount is going to be a lengthy and tedious process. In the second case, legally the winner is not entitled to the reward. The win resulted from a machine malfunction and therefore it was invalidated. In short, the "winner" didn't win the reward and even if he goes to the court he may not get anything in the end.

I think Op is not assuming that every casino does not or no longer pays, but my assumptions is that he started this thread based on the fact that there have been several posts on this board about casinos that have refused to pay their winners of late.

And as we all know, bad news travels faster than good news, infact, most of the time, good news are not even considered as news as people tend to feel "its a normal thing, why should even be a news", but bad news travels fast as people most of the time affects readers positively or negatively in terms of emotion.

As we know, people gamble everyday, and many people win alot of money around the world, all this moneys are paid, its no news, but the moment any casino refuses to settle a winning due some issue, it becomes news instantly.

These , Yeah you are good  in explaining those sides because people are solely interesting on how they claim this as scam while there are 2 sides to check on that matter because I have seen huge winning in Slot machine over the year but the problem is that in this? the involve amount is even higher than those lottery jackpot.
that is a MAYBE , but what about the truth ? for me it is high believe that malfunctioned than it is a scam.

It's a human nature, how would someone need to pay huge money if there's a choice to avoid it? casino is a profit oriented business of course they will try to use any way in order to reduce the operational cost to maximize their profit. The problem is the license and the government are either weak or get bribed, so the gambler is lose on the court, while actually the gambler isn't done any fault.

Before you play with any casino, even offline Casino's, verify their reputation in paying out huge amounts to customers who won. A way to do that, is to get into a conversation with a customer there to know if they are regular customers who have been visiting longer than you have to know if they have ever heard of any case of the casino trying to avoid payment, It is possible to find these kind of people. There are still very good casinos that are not afraid of paying out huge winnings.

It is possible that the casino does not want to pay because the amount is quite large and the casino feels at a loss because there are visitors who can win money with this large amount.
However, casino owners and managers do not think long beforehand that the impact of what they have done can damage their reputation and lose the trust of visitors to continue playing at the casino and greatly affect the continuity of the casino business that they have started and developed which can be destroyed.
So it would be even better if we want to play or bet to choose a casino that can be relied upon and truly trusted. Don't let incidents like this happen again if the number of winning numbers is greater.

do you mean trend? the difference between this and casinos that blatantly refuse to pay winnings is that the machine in that thread actually suffered a malfunction/glitch(according to the gambling commission that checked the machine). that being said, casinos should still be held accountable for the lack of maintenance that they are doing to their machine. anyway, I am saying this again, I am glad that the lady in that thread filed a lawsuit again against the casino and actually(hopefully since it mentioned that the case was settled out of court) something.

The error of the woman was to agree to go away without signing a deal,a notary deal with the casino before moving out and coming back tomorrow.She gave enough time to the technical department of the casino to come up with whatever argument needed in order to not pay the woman,in the end it was the woman error as she believed the casino.

They say trust but verify and this was not the case here,I know it should not be the case and once you win any amount the casino should immediately pay you if you have not cheated but I think this to be an isolated case and huge casinos in Las Vegas really pay whatever amount,just remember the couple who played there for 40 years and when they were old,they won 75 million dollars paid in full by the casino.

The whole point of gambling is the casino to make money, not the gambler. ;D
If you think that the whole point of gambling is the gamblers to actually make money, you are simply wrong.
Gambling is supposed to be a fun form of escapism, a bad habit that boosts the dopamine and adrenaline levels in your brain.
This isn't a way to make easy money.
Casinos refusing to pay big jackpots is basically the same as insurance companies refusing to pay big compensations when an insurance event occurs. The people, who are expecting to get their money will have sue both the casinos and the insurance companies.

Contrary to popular belief, casinos don't have an endless supply of cash nor do they have vaults filled with millions of dollars like many believe.
Casinos have been designed so that you should lose instead of them. It should be you who suffers financial loss, not them.
To be safe, the majority of them contain a warning that reads, "Malfunctions Void Winning."
And when you sue them, the judge will rule in their favor because it is supported by the law. The gambler suffers two losses.

If it is a genuine machine malfunction, then I don't think that we can do much about it. Let's take an example where the slot machine malfunctioned and gave a winning of $10 trillion. Is it expected that the casino will still go ahead and transfer the amount to the winner? There is a maximum amount that can be won with these machines. If the machine malfunctions and rewards someone with an amount higher than this threshold, then the casino can't be held responsible. Because the gambler purchased the ticket perfectly understanding that the maximum possible winning can be up to a particular threshold.

Have just read the thread recently and found out that it happens years ago but it looks like the casino's claim are legit that it is a malfunction from that machine , because I'm not sure that there will ever be a jackpot high as that ? 43 million dollars and I'm sure many gamblers here will support that one .
does anyone of us have seen big as that winning slot?

We do not have all the information, but we have to understand that gambling occur on digital platforms and that glitches might happen.

Let's take an example : You play a Slot with a Maximum payout of 30 000x and a maximum bet amount of $10.... so the maximum payout should be $300 000 ....but when you win with a glitch, it says $40 000 000 .....so in this case, the casino has a valid reason not to honor the payout, because it is way more than the maximum payout that this Slot can pay.

So some casinos are just looking for a reason not to pay.... and that is sad. (Mostly using the KYC or ToS to their advantage)  ::)

If this is the case then the casino management should inform the players at that time and explain the matter in detail so that to avoid any misunderstanding and choas at the end.
Recently read a story about women who won huge amount and the casino called her next day to get the price money but next day they refused to pay and stuff so these things should be avoided and taken care off.

She won only $2.25, not £35.4m according to the New York State Gaming Commission.


Despite all of that, I think she deserved more than dinner. The casino owners should have at least given her a few thousand dollars because after all the fault was from their side.

True, women should get more out of dinner, even if the dinner is very lavish, not worth what women get. Because the error lies with the casino, and the casino should notify or attach a written note for information, that the casino machine is damaged or cannot be used.
even if it is actually a big or small win, the user is not to blame and whatever the reason if it is the fault of the casino if it does not want its reputation to be tarnished.

Provably they release some word about this issue to the public but I bet many people believe about what statement they release since its a unacceptable reason and the winner should be credited on her winnings because he just bet without using any abusive method.

Those reasons are just excuse because they don't want to pay the winner.

Yea atleast women should get the money the casino can give a prize money  to compensate her loss as she won big amount. Because that's was total casino's fault as their slot machine had some issue and its their Duty to cover such damages.

No reputable casino site can do this. If the casino machine was not usable, how could the woman play there? Also, the casino has many web cameras for security purposes, one of which must have been visible. Here the great indifference of the Casino Authority can be observed in a perilous manner. Since the lady won there big amount she should have been given a respectable gift. But in return they invite him for a dinner that no one would ever want to accept.

The as far as I remember, she was playing on special jackpot slot. Also your calculations somehow isnt correct, because if you say that 30 000x is max, but you can get free spins with that 10 bucks bet. I dont believe that a slot machine can glitch. When the slot is created, software is installed and setup is done, it works perfectly. It can only glitch if someone has modified its software imho.

And as to reasons why casinos refuse to pay huge winnings I see only two reasons: casinos greed (shady casinos kick winners out to save business) and lack of funds to pay winning (they just show big jackpot numbers on screens to gain visitors).

It's either they don't have the money or they have the connection in the government to do these shitty things and they can still get away with it.
Well, they do pay a lot in taxes. Imagine if they will pay millions of dollars in one jackpot winner which could've been in the pocket of those government officials? It's a conspiracy theory but that's all I can think about why these casinos are brave enough to not pay and even if the victim takes it to court they can get away from it.
35 million. If they will pay just half of it and be acquitted then it's worth it.

Do staffs doesn't check first the slot machines once they open for the day? I think there are still some theory in here that they might have scammed the woman, it's not impossible if they really can't pay her in the first place. If he indeed won with just payout glitch, then she might be honored on what she could have won on that moment, right? It's a win after all, the glitch was just the winning payout.

That's the sad reality. Some casinos are just not really into fairness or equality. The same idea as well exist with the treatment among players;bigger players vs smaller ones wherein the big ones are having a more convenient experience. But going back with the given situation, I also cam across with the mentioned topic; and as I've said, that was just some ugly excuse. If the machine was broken in the first place why did they even llow its operation? just for the players to enjoy? it is money we re talking about, not just some sort of a dumb game. I also believe that was planned such that whenever people would win big time, they'd emphasize the problem to forfeit the winnings. But I still want to know the side of the casino, and I hope that won't be another lame excuse.

Do you mean trend, not thread, its a case to case basis no use generalizing its bad for the industry if gamblers have this kind of perception or opinion, its usually because of the violation committed by the users on online casinos it usually because of double account, exploiting a bug but in the case of a player in the article its because of the malfunction of the machine, in that case, I believe the lady deserves his winnings or at least she should be compensated because its emotional agony, knowing that she won because she plays fair but the casino decides that she is not the winner because of the machine malfunction, which is not under her control.

They might lack enough funds to pay the winner but that should be a reason enough for them to make excuses like what happened to that woman. It isn't justifiable if they will just say that the machine isn't functioning right because, in the first place, they should be responsible to check all of it before they allow gamblers to use their machines.
They should pay accountable for what they did to that woman. Choosing a trusted casino really matters so we can get rid of this scenario.

First of all, the casino claimed that there was damage to the slot machine. Second, I'm very curious, what slot game does this woman play and how much is the bet per spin. so that the total winnings he gets are very unreasonable for a slot machine. or am I the one who is not up to date so I don't know that there is a slot machine that issues such a big reward.

Imagine, that much money I can use to buy luxury homes and luxury cars in my country. third, is the slot machine game the reward the same as the lottery prize. even then, if you get a jackpot from playing slots, what's strange is whether the reward can really be that big. so it makes sense to me, that the slot machine was damaged.

IMO the mistake of a casino is to ignore a machine that has a breakdown that they are blatantly negligent in their slot machine maintenance. I think the casino should provide something more valuable than just offering dinner at the restaurant. at least, the woman was properly rewarded.

Resorts World Casino is not an online site it's a real casino. We will never know whether the slot machine is faulty, but one thing is for sure they are making use of their TOS to avoid paying the woman's jackpot money. If in case the machine is malfunctioning will they be refunding all the money they have earned while the machine is faulty? I guess the story will not be the same. I guess this isn't the first time we've heard such a story where gamblers were denied their winnings for several reasons, such as malfunction, fraudulent acts, or cheating.

Before calling them a scam, it would be better to know the real story first. In the link that the OP shared, it was actually the woman's fault on why it end up like that. She already been told that the machine is malfunctioning and yet she still continued to play. Other than that, I think there is also a warning/sign around the machine, saying that it is malfunctioning.

I am not sure if the girl didn't notice that or she just insist to play for fun. What happened about her winning millions, isn't unexpected but she thinks she is lucky and she is going to claim it but offered by a dinner instead. The owner is still kind and she must be thankful about it.

In a world which belong to hustlers, people have to read every micro and hidden details before depositing their money or placing a bet, because there might be a term and condition somewhere on the machine stating even if you win, you may not receive your prize for any reason presented by the casino. And doesn't matter how dirty the term and condition is, the judge will rule the foolish gambler didn't pay attention to the micro details, so the house is allowed to deny the payment. How convenient for the casino it is! It truly looks like gamblers are being pranked when facing these situations.

Casinos have grade or better put, class. If one is to gamble using a casino online or offline, he/she should be able to tell how big they are, the authenticity, verification of users and how they resolve issues as regards to payment after winnings among this and other important factors.
The case of the lady should have been one in which the casino in question has less than it has made the public to believe. I have also heard a report sometime back about how a gambling site, not casino however, couldn't afford to pay the huge winning a bettor won and the way they could resolve it was pay in installments. Although, this was a live betting center, the solution of installments payment upon winning is more better than nothing at all.
Redeeming agencies totally independent of any casino or gambler/bettors influence should be the best resolution, if preventing this current trend of non payment of huge winning by casinos should cease.

This topic and accusations have been frequent over here on the forum and in the gambling lately (over 5 years if I'm not wrong) and I think one of the major reasons why this casinos are getting away after ripping players of their jackpots is the fact that the player might not have enough funds to follow up this cases in a law court and from reading your topic, and the link posted by OP, it seems that the incidence didn't really occur this year and the case was later filed in the court now which implies two things,
* Either there was someone who gave her that idea now and the auloort she needed and the other
* Is the possibility that she wasn't having the money to file for this case as at when it came up and she did it now because it seems now is the right time to do so.
Money reviews the real character of a man.

I think you should read the post again, when she was playing, she wasn't informed that the machine was faulty, they told her that the machine was faulty after winning and she was discussing about the amount she won before she was told that she Wan just $2.25. How is she at fault? If they informed her before she start playing, then am sure everyone will blame her, but they informed her that the machine is faulty after the win.
What do you mean by the owner is kind? If you gamble and you win, but the casino decided not to pay you your win, and they are offering you a dinner, it means that the casino owner is kind? Do you think they will invite her for dinner if they informed her that the casino was faulty and she keeps on playing?

That's a different story that I've read in the thread of the previous post, there is no source saying that the machine was broken before the woman used it, if the machine is broken then the gambling machine must not be used or at least put up writing information that the gambling machine is broken, but the machine was broken it was said after someone won a jackpot of $43 million. So how would you respond if you were in that woman's position, would you accept the offer of a free steak dinner for the jackpot prize?

maybe I missed the new thread and the news that was written but it was very sad when the lady's lucky day turned into a bad day because she was tricked by a land casino.
that is a really big amount and if the machine is damaged, there must be a written prohibition not to use the slot machine. the reason I'm against this is because every casino should always check their machines on a regular basis to determine if all Slot machines are not damaged or fit for use. but the statement came out after the woman won $35.4 million.
the casino should make an offer to the woman if unable to pay all the amount won, such as offering $ 1 million or $ 2 million it is already a large number and treats the pain of being cheated.
but in reality the casino will always win, sometimes paying someone to defend and cover up the casino's mistakes.

Don't read also from the story that there was a warning sign of malfunction. It was only a day after that they informed the woman that it was.
Because if there was a warning sign before hand, they can easily tell right away to the woman that the machine was faulty.
But it took them a day before they informed her about the status of machine, hence, just giving few bucks for her winnings.
We don't know the truth about the validation of the authority, if they got paid for the confirmation that the machine was faulty.
If the woman believes that she has very good battle and she has money for lawsuit, she can pursue suing the casino.
But if not, just accept what the casino offered. Just be cautious next time when playing inside the casino.

I am starting to think that casinos mostly are not able to pay such winnings so they sometimes stall for time, or offer something else in return for relinquishing your winnings and your rights to sue the owners of said casino as well (most people tend not to think about that. Once you say yes to their offer, the winnings are lost forever).

People need to stand up and stay tough. No compromises. The best advice anyone can give you is to consult a lawyer who can at least give you a chance to get a much bigger reward, in the end. A lot of people are scared of lawyers and their fees. If you live in a first world country then you can afford lawyer fees or they will be provided to you as a social loan. Interest-free, of course.

In the end, you will get your winnings. (unless you broke casino rules. Like cheating)

No. This incident actually took place more than 4 years ago, because their is a YouTube video of over 4yrs old having the record of this very woman. And just as someone earlier said, I guess that amount was too big, and the only way that casino to avoid paying such amount was to come up with a big lie claiming the slot machine had a malfunctioned, which they still yet allowed gamblers using it.

https://images2.imgbox.com/a5/28/2kwCdoPO_o.jpg (https://imgbox.com/2kwCdoPO)

I totally disagree with you on this statement, because take a look at the image below. It wasn't stated that the machine malfunctioned. But rather what was written there was that if the machine was malfunction, then it will void all play and pay, as stated below..

 "Must be 18yrs older to play"
 "Malfunction voids all pay and play"

But the question now is, why allow users use the slot machine if truly it was malfunctioned? Because for the fact that users were allowed to use it, means they deserves their due rewards

https://images2.imgbox.com/0d/ac/MEl73WTX_o.jpg (https://imgbox.com/MEl73WTX)

That was a crappy reason to start with.

If you weren't able to read the article, the highest gambling commission also did the investigation and they confirmed that the machine is really faulty.

The mistake of that casino is, they didn't do their due diligence to remove that machine that's why it ended up faulty. The machine has a sort of bug display that's why when the winning ticket is released, the stated amount was only around $2. They should at least face some penalty but the article didn't mention it.

If that casino really intends to do some cheating, didn't they realize that by offering dinner to the women will just make the situation worse? If the casino is guilty, they will just offer a big money to the women to remain silent, but they didn't.

This same shit doesn't help anyways....
Cus they feel a woman doesn't know the value of an asset?? They feel every woman isn't worth getting in participation with the rules and etiquettes of whatsoever, successfully.
Gambling isn't gender biased; AFAIK, we haven't had any rules supporting that on a contrary , do we?? It seems that anyone could Just get on 'em and pull a few stunt, just to deprive 'em of their right -- remember that she's wagered with her hard-earned cash -- nobody cared about the fact that she was a woman when she came for the bookings -- JUSTICE SHOULD BE TAKEN
This sometimes makes me develop some kinda inferiority complex.

Sandra 🧑‍🦰

Exactly.

How is malfunction proven?, can casinos basically say that any big jackpot is malfunction and get away with it?

This is madness really. If this is the case, then there's no point in gambling.

I believe that the refusal of the casino doesn't have any connection on the gender of the winner. If the winner is a man will the casino refuse to pay the millions that is a potential loss for them given that they have a machine that made an error that make them pay millions. We all believe gender isn't an issue on gambling industry and we can see on how different genders dominate gambling games over years. It's just it is more common to see a man playing on a casino than women or other gender in a casino. Man usually likes to chase the thrill and adrenaline rush we want and some of us finds it on playing on a casino.

I have heard several accusations by gamblers that some casino firms refused to pay them after winning thier games. Sometimes when you investigate the matter, it might turn out that these gamblers violated some of the terms of service because they have refused to study or read them. I think it is important to study the TOS of every casino company before using them because some of them have some polices that are unreasonable and unjust.

Most casinos that deny gambles thier wins lack integrity. They don't care about thier goodwill because such occurrence would definitely tarnish thier image. Another reason might be that most of these casinos are badly managed.  They might not have the funds to pay for such wins because the business is not well managed. I would always advice that gamblers should do a reliability check on casinos and only use renowned and reliable ones. Gambling firms in this forum have proved to be dependable for a longtime, so betting with them would be one of the best options.

They aren't getting away that easily. They have won the law that's why they end up winning the case.

Maybe on other stories, there are shitty ones with shitty excuses but on that story you mentioned, the case has been solved in a legal way.

In the meantime, you have to take it with a grain of salt and hope that you won't end up in that particular situation.

How nice if you would really be that someone do able to hit up some lottery jackpot but its not good to make yourself get involved on not on being paid which we know that it is really that an unfortunate condition.

Its true that the ones who could really be able to have the advantage are to those ones who do have the money or capability on turning the tables and since you are just an individual whose trying out to
take some fight with a huge company then chances might be slim but if evidences are clear and precise then it would be an another story.
Its just dumb for a company to make excuses even if the proofs are solid enough.

Yes, I know this isn't a thread. But I honestly find it troubling even if the one accusing the casino is a cheater when the cheating was only raised by the casino when the cheater won the jackpot. In this case, it is like both are cheaters and the casino is the better cheater.

I think there have already been cases when big jackpots are not paid by the casinos because the player was violating something in their ToS. But all those times when the player was spending big money and losing, his attention wasn't called.

It seems many casinos are getting into fault finding when somebody is already winning big.

KYC is being used nowadays as an excuse not to pass on the winnings, but this excuse will not stand in court. But I agree with you on the machine malfunction part. It is impossible to win $40 million with a slot machine, as the maximum winning would be much smaller. But then, the casino handled this issue in a very unprofessional manner. They should have immediately informed the player rather than making her wait for an entire day after giving an impression that she won a very big reward. Also, they refused to settle it out of court.

seemingly that everyone here believes that it is malfunction ? (not counting those who does not truly understand Slot machine and still buy the Idea that this is a scam from casino) if this is at least 6 figures win? yeah I will trust this to happen but giving that it is about 40 million more? then I don't take this to be a legit win.that is something to be answered perfectly , because why let that machine sit there knowing that it has an issue? or maybe they don't know that it has trouble till the bet happens.

The comparison with players who can withdrawal money from big winnings is much bigger so the worry is unfounded and this case occurs at landbase casinos which are much more regulated than online casinos so if you don't want to experience this, ignore the casinos that have been involved, especially if can't solve the case properly and only choose trusted casinos

Choosing a trusted casino is a must for every gambler to avoid problems that can arise later.
If gamblers do not carefully choose their casino by not doing research, they can end up with untrusted casinos, which can turn into casinos that scam them.
Of course, they want to avoid that happening so they have to be really selective in choosing a casino.
If gamblers can get a trusted casino from this forum by reading the many ratings other members have given, they will not choose the wrong casino.
And later, if they win, the casino will pay the winning money without asking the winner to do anything.

That's right fraud and double crossing Is happening everywhere in this world not just any casino , we have been reading about this story now of a women who was double crossed by casino so the only solution we have is go for a trusted and licensed casino .
And before gambling go through the rules and directions of that casino for once .

Well, filling a case is not gonna be an easy journey to win it, especially when you're against someone who's business are still running while you two are on the court for the hearing and you're compromising your business/job for living for that specific day. Of course money will take a huge play in situation like this. The complainant may exhaust all his resources with all the hearings that you needed to attend, otherwise the case will drop.
Another thing is, it's a lot cheaper for the casino to just pay and bribe the authorities than paying the whole winning amount to the winner.

   -   We just don't know if the gambling owner of the gambling website platform is telling the truth. Because no matter where I look, I can't help but think that Gambling platforms don't want to pay. In addition to that, of course, if I were the gambler, I would also ask for help from a lawyer because I know if I'm in the right place to fight for my rights.

But anyway, based on the article, the gambling team is laughing that the machine is malfunctioning, even though it's obvious that it's not. Then they will say that when that happened. What if the gamblers also lost millions on their machines?

What you have explained is the reason why online companies are doing the way they like most times, and that is why I only like to work with companies that are truly regulated. If they are, you will start the complaint from the regulator, it's when they did not act that you proceed to court. And one thing you missed is that it's not all lawyers that are collecting money for cases, they might collect a percentage if the case is successful, but you would pay for filing.

You might also pray the court to sanction the company monetarily in your favour to cater for the needless energy and time wasted if they are eventually found guilty. Sincerely, the stress might not be worth all that if the money in question is small but would be if the money is reasonable enough.

The excuse by the casino maybe real but it doesn't mean they can ignore her winnings or atleast she should be paid a compensation like 50% if the casino proves the malfunctioning but that is what the casino do when there is some unexpected won came for an individual and the casino may bankrupt if they pay that amount.

Taking it to the legal action maybe the appropriate and every casino is somewhat regulated by the government so they should obey what laws tell them to do at certain situations.

However not every casino has such kind of shady activity, we can also read many article lottery company delivered millions of dollars to the actual winners even if they forgot about the ticket they bought and forgot to acknowledge they are the winners.

The answer, they cannot afford to give that money easily that's time they make a lot of agreements with the players and sometimes make another reason so they cant claim the prize, but if the gambling casino is already reputable and one of the known for sure they will process those but of course still they need to comply with the KYC its a large amount of money so KYC sure is a must or having a cut with a different portion with those withdrawals.

But there's no solid proof that the casino cheated on the story. I doubt the casino involved can influence or bribe the officials of the New York State Gaming Commission which is the higher authority of the gambling industry there. Maybe the machine really got malfunctioned as it was verified by the Commission.

Although on the other hand, the Commission should give a big punishment to the casino involved as to why they allow such machines to be operated.

And for women's satisfaction and a form of appreciation that she understands well the case, the casino should at least give a small but solid reward to the women for the mistakes they did because, after all, they are the ones to blame for why that machine got there.

Well if that's the case "cannot afford in one full payment" then a payment plan should be offered. Not run away from it by telling other reasons like the machine malfunctioning or whatever fabricated explanation they have. I am sure the customer will still take it because that is still money although it will be received partially.
If I am on that kind of deal then I will take it without a doubt as long as the payment will be completed while I am alive or if not, my kin will receive them written in the contract just to be safe because there's a chance they will clean up their mess in an evil way. Call me crazy but it's possible.

You have a point though depending on the given situation. On that news shared by OP, it's clear that everything was proven as malfunctioning.

The case undergoes a trial and surely, everyone does have an eye on the issue and follows the case.

When the result favored the casino, there was no mention in the news if there was a counter-complaint by some high officials or some concerned citizens who question and doubt the integrity of the result being rewarded by the court.

Again, we don't know the whole side of the story that's why we end up in different speculations. Obviously, what the casino did on that news is truly a sh*t but it was being investigated seriously by the gambling commission who handles the jurisdiction of that involved casino.

Hopefully, all cases related to that will be handled properly, and not the way that there's an obvious sh*t currently happening on the case.

Katrina win and on the part of the casino not paying katrina win it has become popular news today among the land casino gambling industry.
As is currently the case.

If you want to know more and more details and some good reasons from Katrina or the casino you can watch live here: https://youtu.be/pS4nxTGiZSo

I'm very sure, after you watch the video, all your doubts and questions can be answered, this video can help you, rather than members here, because you can hear directly from related parties.

There are excuses that are backed up and supported by evidenced and official gambling regulators. From what I've read, in this case the "malfunction" issue of the machine is verified by the regulator. However, were there any evidences, like machine logs that the casino and/or the regulator shown to the public?
This kind of excuse is normal, I'm just not quite sure about the ratio of those casino that presented real evidences.
I enjoy gambling, but things like this sometimes makes me step back as I feel the casino might cheat over me.

You see that thread that you reference and say "ooh, how unfair" and then you should have commented right there ( thread).
Anyway,
Casinos have a gray area and, like any other business, they rely on it to "try" to take advantage. And yes! Obviously there are cases that are a true nightmare but the law has dismissed the cases where the user is not favored, nothing to do but fortunately there are more positive than negative cases.

Casino doesn't have to pay grandmother $41M jackpot: 'I was hoping to help my children'
https://www.chicagotribune.com/news/breaking/chi-iowa-casino-error-20150424-story.html

By the way another example, but that does not indicate that casinos do not pay by cheaters. In any case, when that happens, the law is the great culprit. I mean we are talking about offline casinos, right?

Since you've seen this happening it now a  call for you and every other gambler to have a second look on the kind of casino they make use of, go for their reputation and not their bonus or unrealistic promises they proclaim, research well and discover one, I don't also think if this is common or applicable to other casinos provided that you don't break their rules and the casino you are using is trusted not to be a scam one.

All that casino fails to give large rewards should be identified. If there is multiple complaints against any casino, then we should make a list of such casinos. Because from there, others can be deceived. When a gambler face such a situation after rewarding in a big, the gambler can no longer be normal. This phenomenon was completely made intentionally for not paying the woman. The excuses shown in it are completely false. All these dishonest casinos must be eliminated from the good ranked list otherwise such events may happen further. This is not a small crime that deserves to forgive. If the woman wanted to take action, It would have been better for everyone. It is necessary to take care of such activities so that no one can be encouraged.

This is like a last line of defense for the casino and allows them to use the malfunction card whenever they feel like it. You won to much? It was malfunction and we won't pay you. You saw the sign before you started playing! How can the player know if the machine is damaged before playing? If it eats the money and doesn't show any win it's fine, but if it shows a win, the casino will claim malfunction.

Imagine if you had the same thing written on any electric appliance. We aren't responsible for any damage caused by malfunctioning equipment. Your dishwasher breaks your dishes? Should have never bought it! Your pressure cooker blows up in your face? Malfunctions happen, we're not responsible. This is a bunch of bullshit.

There are some casinos that make bonuses and reward promise that they can't even afford just to attract more players. These casinos should be avoided especially those that offer rewards that are too good to be true. In choosing casinos, we should not focus on the bonuses that they offer but also on the type of service and reputation that they have.

They usually use those "trap" cards or reasonings just to avoid paying the eligible amount of their players. That's the logic there, they should have shut down any of those machines if they were malfunctioning. But not, I think it's sort of a modus operandi on their end and they've been doing that reasoning and flipping the trap cards for the poor players that should have won whatever is indicated on those screens.

Most definitely the reason for small-time casinos but if funding problems were the case in the first place, I don't see why they wouldn't just outrightly tell the winning customer that they'd pay him/her at a later time or maybe in installments, to at least save their reputation and a court case? I think it's all about integrity here, as a Casino, they had all the power to control whether they could pay the winner or not, with all the abilities and capabilities out there there's just no sense in not paying the customer other than they're just trying to rip them off. I can see reputable sites doing this, but as for the others, not so much. Which is why it's always best to have a trusted casino rather than jumping from one to another, saves you all the trouble in the long run.

Before playing, gamblers must agree to the terms and conditions of the casino, which may include limits on winnings or restrictions on certain games or bets. If a player breaks these terms, the casino may not pay out the winnings. The casino wants to ensure that the win is valid and that the player has not violated any rules before paying out a large amount of money. Also, some casinos may be hesitant to hand over big payouts because they're afraid the winner might be a cheater.

Realistic expectations, strict but fair rules, and careful security procedures - this is what online casinos must provide if they want to remain popular. As we have seen, this is a delicate balance to maintain, but most reputable casinos are more than willing to meet the challenge.

That's true, but the thing is woman still need money for her to file a lawsuit right? if they don't agree with each other maybe a lawsuit will be a good way, so we can which side says the truth, if the company is guilty I am sure they will stop their business just to give the woman's money if not, that woman will need to pay for the casino for causing a false accusation maybe libel. We really need a casino who has integrity over the money they will get from running casinos.

Hiring a lawyer that will handle case like this will be expensive since he will be the one who will file the case against the casino and also there’s no hard evidence that the woman win the jackpot price while the machine is not malfunctioning that time. This will take a lot of time and money for the woman to win the case and there’s no guarantee for it. This is what makes the casino confident since they can always do a settlement with lower price once the woman side is near to win the case.

The only way for the woman to win this without spending too much money is too finds a law firm that do a pro bono case to intimidate the casino to settle him early.

The woman should consult her legal experts before going to court, she should make sure that the evidence she has will win the lawsuit so that there is no risk of a counterclaim for defamation. But I'm sure the company has anticipated preventing the case from going to court, they will negotiate to pay the woman even if it doesn't match the winning amount or maybe tens of thousands of dollars to cover the case.

May be this is not the case and this time the machine malfunctioned, but I've heard stories of casinos and bookies refusing to pay winnings. Most of the time they're are accusing customers of trying to scam casino/bookie. In this particular case they're trying to blame it on a technical glitch/malfunction? Not nice.

Was this the reason why she wasn't paid? According to the story?
You seee, it's quite unfair when you try to paint stories the way it suits your explanations, and it's obviously different from the subject in question. Do you think I'm hearing an issue like this for the first time? Oh dear, these gender-based inequality must get to stop someday -- especially when it falls into the hands of a man who thinks we had every authority to undone whatever has been done. I made the experiences crystal clear on my first post.

Sandra 🧑‍🦰

There are some individuals who claimed this and I understand that it has been a bit more common in here and there, but that's more about us hearing more about it now than it happening more these days.

I think the amount of times it happened is exactly the same and has not increased at all, I think this has happened before and it has been the same amount of times, but this time around we are hearing more about it and that's a lot more important. That's why it's quite important to keep it going with the reputation topics and increasing the importance of bitcointalk, because it's not just about crypto, but it's also about keeping casinos responsible for all their actions.

This has nothing to do with gender imho.It was really that she hadnt gotten paid on such winning because the casino said that the machine had malfunctioned which it would really be that unfair
after you have won that amount and even took a picture of that.Based up on this situation where it has been settled based up on some people been saying about this case.
Taking up this to legal action or negotiations would really be neither be fixed up or not.This is why it is really that hard to point out on whats the truth
but it is really that suggestible that casinos should ensure their machines well and fixed most of the time.

We had been hearing the same stories over and over again and that is absurd to everyone that heard about different victim's stories about how they were defrauded or not paid of there winnings. I think the government need to sanctions casinos who are very fun of not paying customers there winnings giving various excuses about a system shutdown or malfunctioned machines that had lead to the gamblers making such a big amount of funds.
The casino should have serviced there machine forward before such a winning and not to at the end deceived there customers of payment.

Obviously to whom? And, according to what story? It seems we have different sources of information.

A spokesperson for Resorts World, Dan Bank, told CNN: "Upon being notified of the situation, casino personnel were able to determine that the figure displayed on the penny slot was the result of an obvious malfunction" – a fact later confirmed by the New York State Gaming Commission.

"After explaining the circumstances to Ms. Bookman, we offered to pay her the correct amount that was shown on the printed ticket. Machine malfunctions are rare, and we would like to extend our apologies to Ms. Bookman for any inconvenience this may have caused."
source (https://www.unilad.com/community/woman-won-43-million-offered-steak-dinner-instead-055644-20230108)


I believe you're playing the gender inequality card incorrectly.  :D

So if we can’t beat them, at least we can avoid them for good. Well, that is really good for us gamblers as we spend money and end up losing most of the time so when we become lucky and get the chance to win, we will grab for it and once the casino refuse to pay, then let the court decide for them. But it’s better if we can find earlier those reputable and non-reputable casinos as we don’t have to meddle with these issues because it’s never healthy at all for our mental and emotional health.

that is the reason why it is always better to stick to reputable and big casinos that have capability to pay big winnings. though if it is offline casino, if you are not satisfied with their answers, you can really sue them, but take into consideration about the resources that you will use throughout the process. if it is online casino, you can easily post snapshots as proof and they may want to resolve it as their reputation is on the line. if you do have strong case, why not pursue legal action if you have funds to spend.

I believe you can avoid such casinos by playing at legit crypto platforms, since they won't tell you the provably fair system has malfunctions in order to deny a jackpot or withdrawal. After reading these news I'm not going to trust any land based casinos' machines before asking a casino's employee if there is any hidden term on the machine where it's written they have the right to deny a jackpot for whatever reason they want to use on the moment of the cashout by the gambler. I will also mention this report from the lady who had his prize denied by the house, with the approval of the court.

That's the point of reading the reviews already given by many members here and trying to find a good casino from this forum. We don't want to choose the wrong casino because that can give us the risk of losing money when we play gambling and if we win, they won't want to pay the winnings. But maybe if we play in a land-based casino, we can have difficulty knowing that the casino can still pay the winnings. And if we take the case to court, we also may not be able to win against the casino. And only looking for casinos that have good ratings from many people can help us find those good casinos.

Machines paying out incorrectly happen all the time -- there's a reason for oversight. There usually isn't a trial because they're almost always civil matters and the courts have precedent on ruling in favor of casinos in the case of malfunctioning machines. The civil suits are nonsense and shut down almost immediately.

I don't consider casinos not paying out big winnings to be conflated with electronic malfunctions. They're separate discussions entirely. A malfunction is not a legitimate win therefore there isn't anything to pay out. Any land based casino would have their assets seized immediately if they were rigging machines. Casinos not paying out is almost entirely an online issue.

This is some life changing money in any part of the world and not to be paid after seeing the screen screaming jackpot and what not, this would be war for them with my lawyer's!

Btw if they say it's a faulty machine do they refund all players that lost money on it ::)

Maybe because the people that win these jackpots buy the stories these casinos tell about faulty machines etc and choose to let them go off the hook, but had it been a high roller who has lost so much money on this same machine, they certainly wouldn't get away with it.

In addition to what you said dude, the woman who won, even took a picture as her evidence just in case the gambling platform makes fun of her, and she didn't make a mistake in thinking if this was her reason if why did he take a picture not just a souvenir only.

I hope that if the woman wins the case, her case will be negotiable because the excuses of the gambling platform are obvious.

There are many cases like this that we have discussed in the community. but in fact, we don't really know the true story or events.

I can feel how this woman felt when she won the jackpot from the slot machine she was playing, she even has proof in the form of screenshots. at least, he had high hopes when the slot machine made the million dollars he won. but in fact, the casino insists that the machine has a technical problem which somehow can happen.

what makes me curious is how this woman can get that kind of money, and how much the bet per spin is. this makes me really wonder, that maybe the machine is really broken. The problem is, has anyone ever heard that there are gamblers who win prizes of that size from a slot machine? but, however, this is only purely from my personal assessment, that what actually happened we really don't know.

The situation you've mentioned is certainly concerning, and it's understandable that you would have questions about why a casino would refuse to pay out such a large sum of money to a player. Without more information about the specific case you're referring to, it's hard to say exactly why the casino in question is refusing to pay out the winnings.

However, there are a few potential reasons that come to mind. One possibility is that there was a mistake or error made in the calculation of the winnings. This could be a technical error on the casino's end, or it could be an issue with the game itself. In these cases, the casino would likely investigate the issue and try to resolve it before paying out the winnings.

Not all casino can afford to pay all of that money even though we all know that casinos always win against the gamblers. Maybe they have a plan to pay that woman like a decent amount of money that they pay to the woman until all the amount that the woman won is paid fully. I also agree that there could be some sort of issue there like what wiss19 explained. If there's something wrong of it or an issue then the casino is im big trouble and lose profit because of the error (if there's any). If nothing then they will get bad reputation for not paying the woman.

Whatever their reason is, they should not operate a business that they can’t handle and if they think they can’t afford yet to pay for a higher rewards, then better for them to set a limit on the winnings and by this, the gamblers will be more familiar about it and will not expect that much. Winning the jackpot is once in a lifetime opportunity, the gambling site should not make excuses and pay the reward, not unless the gambler violated their terms and conditions.

Casinos have laws that have made not paying winnings to gamblers legal and this is very bad. They should also have laws that would in some unique circumstance require that they return the wager. But No, it would be easier for Elon Musk to go to Mars in 2023 than for this to ever happen. Ofcourse the house would always win but the hurt and pain they cause by refusing to pay them their winnings will remain forever.

this is a case where only the court can say whether the casino's decision was fair or not, but in terms of following the laws and rules the casino has done nothing wrong as the gambling regulatory authorities have confirmed that the machine was making a mistake, the lady who won should conform because if she takes the case to court and loses the case then she will have to pay the costs of the process, she will only be leaving with unnecessary losses, physical casinos have cameras, they have people on the government side who carry out inspections on the machines, so when the case comes to court, an expert can easily determine the veracity of the facts

That could be possible too, as most of the shitty casinos would only want to consistently gain profits but not responsible enough when it comes to paying huge winnings. Though let’s say the machine is really malfunctioning, but at least they should have fixed it completely before any game to avoid future troubles. Because if this will always be the scenario, in just few months they will completely lose their customers because they are not reliable and responsible when it comes to payout.

The casino always has to ensure that all the conditions of the gambling game machines don't have any problems so that if someone plays on one of the gambling machines, they won't get into trouble as some people have experienced. They must be very sad that the casino rejected their winnings, and even the casino doesn't want to pay out the winnings. But if the casinos don't pay attention to this, they will surely lose all their customers and will go bankrupt quickly.

It's true that there are some situations where we wouldn't really be in a situation where it is looking that real, we shouldn't be really talking about a situation where it is going to end up hurting everyone but if casinos are not paying up, and there is nothing obvious for the reason of it, that casino will get a scam accusation and a negative trust, it has happened here many times.

This means that we are going to end up with one less scam casino in that case and I am fine with that as long as it is not my money they steal. Yes, I can sense that people could judge me for it, but if it is a scam, who would want their own money to prove their scam? You would rather someone else gets it.

I think it has something to do with their business model. Remember that casinos are businesses and designed in order for the owner to profit/earn money from it. That is also the reason on why there are house edges available to be able to at least gain some advantage and not absolutely be destroyed by the risks.

Unfortunately, lots of casinos nowadays have started to protest against their own customers whereby some winnings were  considered void. I guess one factor could be its very nature where these people can easily get away by claiming that their machine "malfunctioned."

There's also a law protecting the gamblers so if you won a serious amount with that site and they are not paying, you should sue them and force them to release your winnings, this is possible if you are playing on a regulated casinos but if not, it will be hard for you to force them. Casinos should be more honest even if there's an error with their system if someone hit the jackpot they should pay it because this is not the problem of the gambler, its the problem of the site for having a poor system.

Filing a legal case to a crypto casino is very hard and expensive even if they have a license. You will need an international lawyer to file the case on country that casino is under the jurisdiction. It’s expensive and it there’s no guarantee that you can win it because your only proof was your screenshot of winning while casino can use the reason that there software has a bug. The casino will choose the long shot if the winnings of the victim is too high for them to pay.

I never heard someone who file a case against crypto casino and manage to win and get his jackpot prize. Typically this kind of case turn into a settlement for a lower amount of payment.

Yeah, being aware of the reputation of a casino or bookie before playing or placing bets will help always. It's also important to be aware of their terms and conditions, and to always keep records of your winnings and bets. In this particular case, it's unclear whether the woman's winnings were a result of a technical glitch or if the casino is trying to avoid paying out.

However, it's important to keep in mind that even with the best casinos and bookies, there may be times when technical issues occur. It's always best to be cautious and to do your own research before playing or placing bets to avoid any potential issues.

The answer is actually quite simple in this question. No casino likes to pay out a high amount. Often payouts are delayed or arguments are made that prevent the user's payout from being processed, and in this way the site wants the player to continue gambling until all their money is up. Gambling sites also call profitable players problem customers, they would rather lose them than get rich. However, it also has its advantages if big gamblers win a lot of money, but gambling sites then only hope that it is in the balance and that they will continue to gamble. Ultimately, a gambling site is only there for itself to make its own bank account bigger, not that of the customer.