Rollbit disables account and seizes funds (10.2k)!

[Stakemeharder]

OP, I can't support the flag no matter how many times I consider and reconsider and reconsider about it for the reason I explained here. I am well aware that at this point, my following request would have a very high probability of casting an impression that I tried to drag this case and delaying you from reaching to their licensor, but rest assured that it is not my intention. It is up to you to choose.

However, if I may propose, give them another week or so? Your flag now has BitcoinGirl.Club's support. That's 1 DT power. As your flag is a type-2 flag, you'll need two more DT supports for it to become active and the banner to be shown on their threads. However, the deadline you set is quite narrow by the time I wrote this post, in about 24 hours or so, and I don't think it's enough to get 2 DT supports and Razer to notice about it. So, suppose that even you finally managed to activate your flag, Razer might be won't realize about it.

The decision is yours, though.


Edit: Oh fork! OP, my deepest apology! It just registered to my mind that although Razer is the official representative of Rollbit and tackling cases related to Rollbit, they're not the official account of Rollbit, so suppose your flag is active, it will have little to zero impact to Rollbit's reputation on this forum, and thus to the goal you seek by raising the flag is for naught.

The banner will only shown on the thread created by Razer, which is none. The flag should be addressed to Rollbitcom as the official account of rollbit and the thread owner instead. The link to raise a flag will be this one.

As the one who provide you the link to teach you how to raise a flag, I once again apologize. This is unintentional.

Firstly, I appreciate the honesty about not supporting the flag. I do understand that it is a tricky case and you should not be forced to support or oppose in any way. The way this has been handled really should be held accountable by the public and players even if it is just awareness for others before depositing or betting in a similar manner.

I've followed the thread in Rollbit's main area as well and glad it has got more exposure. I think a lot of people support RB no matter what since they have a 'good reputation' for a while but did not take the time to actually read through the evidence and proof I have sent. Mind you it is much harder to provide proof when they disable your account (no photos of bets/history), and provide the same response from support since day 1.

Thanks for the help with the Rollbit Flag, I will create one now. Do I take the flag I created for Razer down or leave both up for the community? (I'm not sure how this works with etiquette in the forum and flags overall). 

I guess I will give it another week before going to the licensor to see if the new flag gains support. Truly exhausting all options before going to CEG licensor as that will be my final step if no resolution is to be had here. I will edit this post with a link to the flag here once created.

[1714206539]

1714206539

[holydarkness]

[...]
Thanks for the help with the Rollbit Flag, I will create one now. Do I take the flag I created for Razer down or leave both up for the community? (I'm not sure how this works with etiquette in the forum and flags overall).  

You can't take down a flag in the sense of deleting them, you can only retract it. If you want to retract the flag against Razer, feel free to do it, as well as if you want to have both account flagged. I think it is allowed, given that,

You must link to a topic documenting your specific concerns. Someone visiting your topic should get a clear idea of what this flag is about. The topic must not be self-moderated. If you flag many users, you can create a single flag-explanations topic.

and assuming that the multi-user flag is raised under the basis that both accounts are related to the case and dealing with any of them --under your POV-- will poses a risk of losing money.

I guess I will give it another week before going to the licensor to see if the new flag gains support. Truly exhausting all options before going to CEG licensor as that will be my final step if no resolution is to be had here. I will edit this post with a link to the flag here once created.

I'll try to PM Razer again in the meantime in hope that he'll reviewed this case again.


Edit: [this might be the end of it]

I exchanged couples of PM with Razer throughout the day, and he gave me permission to share the last of his reply to me, containing their stance for this case.

Hey there,

Appreciate you following up about this.

Please feel free to share our response here within the thread.

If OP wishes to send a complaint to our licensor, this can be done via complaints@gaming-curacao.com

Our team will respond promptly to such requests.

Thanks,
Razer

Hope this helps.

[Stakemeharder]

Ok I guess I will go to the licensor with this case thanks for the help.

Did Razer give any other insight to you on the matter or just to go make the case with licensor? I'm assuming no ADR or mediation was discussed?

[holydarkness]

Ok I guess I will go to the licensor with this case thanks for the help.

Did Razer give any other insight to you on the matter or just to go make the case with licensor? I'm assuming no ADR or mediation was discussed?

You are correct, we're not discussing about ADR. Simplified, they're informing me that they can't comment further about your case due to security reason, but they're more than welcome you to escalate it to the licensor and they'll participate on it --as shown by the quoted PM above.

It might be wise to inform you, if you haven't know about it already, that decision made by licensor is final and that both parties should adhere to their ruling.

[Poika5]

Ok I guess I will go to the licensor with this case thanks for the help.

Did Razer give any other insight to you on the matter or just to go make the case with licensor? I'm assuming no ADR or mediation was discussed?

You are correct, we're not discussing about ADR. Simplified, they're informing me that they can't comment further about your case due to security reason, but they're more than welcome you to escalate it to the licensor and they'll participate on it --as shown by the quoted PM above.

It might be wise to inform you, if you haven't know about it already, that decision made by licensor is final and that both parties should adhere to their ruling.

Meaning they don't want to elaborate on the "abuse" because they still haven't fixed the problem?

Here you go Razer:
1. Buy a Rollbot for an increased rakeback/bonuses
2. Bet the lowest possible odds in the sportsbook
3. Easy profit thanks to rakeback/bonuses
4. Banned

[Stakemeharder]

Ok I guess I will go to the licensor with this case thanks for the help.

Did Razer give any other insight to you on the matter or just to go make the case with licensor? I'm assuming no ADR or mediation was discussed?

You are correct, we're not discussing about ADR. Simplified, they're informing me that they can't comment further about your case due to security reason, but they're more than welcome you to escalate it to the licensor and they'll participate on it --as shown by the quoted PM above.

It might be wise to inform you, if you haven't know about it already, that decision made by licensor is final and that both parties should adhere to their ruling.

Ok do I just write out my case to that email? Should I go to the CEG site and find their complaint form? I do understand that this will be the final decision.

Seems like they could have said something like this from day one and saved everyone time. Why do they give me the run around?

Sorry for the questions I just want to make sure I do this right and follow procedure in case there is one.

[holydarkness]

Ok I guess I will go to the licensor with this case thanks for the help.

Did Razer give any other insight to you on the matter or just to go make the case with licensor? I'm assuming no ADR or mediation was discussed?

You are correct, we're not discussing about ADR. Simplified, they're informing me that they can't comment further about your case due to security reason, but they're more than welcome you to escalate it to the licensor and they'll participate on it --as shown by the quoted PM above.

It might be wise to inform you, if you haven't know about it already, that decision made by licensor is final and that both parties should adhere to their ruling.

Ok do I just write out my case to that email? Should I go to the CEG site and find their complaint form? I do understand that this will be the final decision.

Uhh... I am not sure. I think the best approach will be to use the complaint form and see if the final step, or somewhere in between brought you to the aforementioned email address and/or you got a confirmation email from the said email address after your submission. You can always write to the email address provided by Razer and mentioned you submitted a form few days ago if you never heard anything from CEG after few days.

After all, this is what CEG wrote on their guidelines and rules of complaint submission:

[...]
CEG reserves the right to only accept complaints through this portal. If you do not follow our policy rules, CEG will not be able to help you; [...]

Seems like they could have said something like this from day one and saved everyone time. Why do they give me the run around?

Sorry for the questions I just want to make sure I do this right and follow procedure in case there is one.

To be fair, they've stand by their opinion from day one and make it clear. It was me and the community that encouraged you to the "run around" to make sure you exhausted every possible solution, as per the licensor's notice,

[...] You can only file a Complaint with CEG about the Complaint handling by the Operator, if you have made a serious attempt to resolve your dispute with the Operator and it did not work out. If this applies to you, please file your Complaint below.
[...]

So, I'll take the shares of blame for it if you feel pissed off by these delays.

[Stakemeharder]

Thanks for the info Holy Darkness and overall help with my case. I am not pissed at you or the community by any means, more frustrated at how Rollbit has handled the process.

For me, my timeline has been Mid April - Randomly wake up to my account disabled , then all replies from support/Razer have been vague and general. I think if anyone was in my position they would be quite frustrated as well given how this case has transpired. I've kept my cool here and tried my best to listen and be open.

I did want to exhaust all options first which is why I have been patient and gave time for responses.

I will make the complaint via the CEG website. Also whatever the decision is I will come back here and update the community as that is at the very least what everyone here deserves for their assistance. 

[GekkeBelg]

What a crazy story and rediculous confiscation from Rollbit, I really feel for you OP!
You could also try to contact a Curacaon lawyer who works on a no-cure-no-pay basis and has had quite a lot of success against casinos based on Curacao:
https://lms-advocaten.com/

I personally think that is better than the licensor as they usually blindly side by the licensed casino and all they care about is getting the license fee from them yearly.

[Stakemeharder]

UPDATE: I have filed the complaint with CEG. They allow two files to be uploaded and you get 500 characters to explain your case....

Let's see what comes of this and if CEG will reach back to me.

[Stakemeharder]

So I filed the complaint with CEG and they had to refer it to an operator as it was outside of their IP jurisdiction? It has been 2 and 1/2 weeks and nothing further has been sent to me.

I think this is going to go no where. I even emailed the email that Razer said and they replied once then never replied after that.

This process has been very frustrating with CEG with a bunch of jargon. It basically says that Rollbit is unlicensed as an IP operator and I am unable to have CEG review it so they refer it?

If you search here: https://www.curacao-egaming.com/public-and-players/authenticity

and type in Rollbit.com that is what comes up 'unlicensed'. Very concerning...


The text at the very bottom of my email states 'please contact your CEG B2B representative/contact person directly and include the ICHS ticket number as mentioned in the subject line of this email.' But no one has reached out and therefore I have no contacts except for some noreply@...!! How can I take this any further?

This is what happens when Rollbit decides against an ADR platform and the user truly has no recourse. Quite sad that this is allowed to happen.

If the community would like the emails I received for more info, I don't mind sharing them here.

[holydarkness]

So I filed the complaint with CEG and they had to refer it to an operator as it was outside of their IP jurisdiction? It has been 2 and 1/2 weeks and nothing further has been sent to me.

[...]

Yes, Rollbit is not on CEG's jurisdiction and the search on their page will give an invalid result, because Rollbit is not on CEG.

I think I shared a small degree of blame here, because I didn't correct you when you mentioned CEG, and for that, I apologize. With so many cases raised and I read every day, it's hard to keep track which case is whom and about what, and which licensor is handling which casino, so on the latest replies, when you said CEG, I assumed you got that information from the previously mentioned and discussed matter on this thread, and thus didn't correct you or crosscheck your sentence with previously provided info.

But, to double check if I am the one who gave you a wrong info in the first place, I looked back into the thread and found out that I've actually give the correct licensor,

[...] As you seems to be on a deadend and would take any leads, only one that I can offer is perhaps asking their licensor to handle your dispute. Rollbit is with GamingCuracao. Mind that their findings will be considered as a final says and it could take weeks for them to clear the issue.

Razer has also provided the link to their licensor on the PM he exchanged with me,

[...]

Edit: [this might be the end of it]

I exchanged couples of PM with Razer throughout the day, and he gave me permission to share the last of his reply to me, containing their stance for this case.

Hey there,

Appreciate you following up about this.

Please feel free to share our response here within the thread.

If OP wishes to send a complaint to our licensor, this can be done via complaints@gaming-curacao.com

Our team will respond promptly to such requests.

Thanks,
Razer

Hope this helps.

I once again apologize for the overlook that cost you weeks, it didn't registered to me that you misunderstood their master licensor and take your words for granted, thus not correcting you when you mentioned CEG and I even quoted the rules of raising disputes by CEG instead of GC. To summarize, yes CEG is not the license provider you want to contact for rollbit, it's GC, as shown on the Seal of Validation on their website.

[wwzsocki]

OP, Stakemeharder, if you deemed it necessary to raise a flag against Rollbit, you can go to their trust page, next to the negative feedback there is a button to add a flag. Or, way much simpler, just click this link.

Please note that me informing you this does not translate as I'll automatically support --or oppose-- the flag, I simply writing this as bitcoingirl asked --someone-- to explain it to you and it could be an option you'd like to take before escalating to their licensor. Bear in mind that, once raised, a flag can not be withdrawn, it can only be deactivated by having no support or more opposition than support.

Thank you Holy Darkness for the help with creating a flag. I have just created a flag against Rollbit Razer, with the link to this topic as the proof.

I am not asking for backing by you -- Holy Darkness-- but just wanted to say thanks for the help as I would not know what a flag was.

Double Edit: (Correct) Flag can be found here - https://bitcointalk.org/index.php?action=trust;flag=3178

after reading this thread I wanted to support your flag OP but from what I see this is still flag against Rollbit Razer account not Rollbit main account as mentioned in quoted comments?

How can I take this any further?

hope somebody will help and point you in the right direction

[BitcoinGirl.Club]

OP, Stakemeharder, if you deemed it necessary to raise a flag against Rollbit, you can go to their trust page, next to the negative feedback there is a button to add a flag. Or, way much simpler, just click this link.

Please note that me informing you this does not translate as I'll automatically support --or oppose-- the flag, I simply writing this as bitcoingirl asked --someone-- to explain it to you and it could be an option you'd like to take before escalating to their licensor. Bear in mind that, once raised, a flag can not be withdrawn, it can only be deactivated by having no support or more opposition than support.

Thank you Holy Darkness for the help with creating a flag. I have just created a flag against Rollbit Razer, with the link to this topic as the proof.

I am not asking for backing by you -- Holy Darkness-- but just wanted to say thanks for the help as I would not know what a flag was.

Double Edit: (Correct) Flag can be found here - https://bitcointalk.org/index.php?action=trust;flag=3178

after reading this thread I wanted to support your flag OP but from what I see this is still flag against Rollbit Razer account not Rollbit main account as mentioned in quoted comments?

How can I take this any further?

hope somebody will help and point you in the right direction

I was reading last few responses of this topic and wanted to get some update of the case. It seems nothing has improved. Yes I supported a flag against Rollbit [one of their account] if it needed then someone can get all the accounts together and post it in one post. I will review and add my support [I will need to refresh the mind since I have not followed the case deeply for the last few weeks].

@holydarkness, I trust your call. Feel free to update me if I do anything wrong which may case for missing information.

[holydarkness]

[...]

How can I take this any further?

hope somebody will help and point you in the right direction

The best possible route right now will be to file a dispute to their licensor, as Razer has agreed on responding to it promptly. I previously made a mistake by not correcting OP about the master licensor he should be in touch with, which made him reaching to CEG instead of GC and inevitably put the whole case into a wrong direction. If OP would reach to GC, we can probably put this case back into motion of the right track and one step closer at closing it.

[...]

@holydarkness, I trust your call. Feel free to update me if I do anything wrong which may case for missing information.

Oh, nothing so far worth mentioning other than my epic failure [LOL] of confusing CEG and GC on OP's latest confirmation prior to him reaching the master licensor, which cost him roughly one month of his time [I once again apologize for this overlook, OP]. Other than that, Razer --and through him, Rollbit-- agreed to respond to the case through GC, so yeah, for me, it's another wait and see for GC's ruling and see how both parties adhere and respond to it.

[wwzsocki]

...I supported a flag against Rollbit [one of their account] if it needed then someone can get all the accounts together and post it in one post. I will review and add my support [I will need to refresh the mind since I have not followed the case deeply for the last few weeks]...

agree with you, I also will support flag against Rollbit main account

I think they are doing that on purpose and answer to such problematic cases using Razer account, like in this case, so like mentioned in comments i quoted above, even if we flag it still their main account stays with no warning for other members

...my epic failure [LOL] of confusing CEG and GC on OP's latest confirmation prior to him reaching the master licensor, which cost him roughly one month of his time [I once again apologize for this overlook, OP]...

You tried to help and mistakes happen, in my opinion you did great job here, I have read some of your comments and gambling board is lucky to have you around, keep supporting, there are no errors only if you do nothing

[Stakemeharder]

Oof well I guess I made the big mistake of assuming there was only one 'Licensor' in Curacao and that CEG was the same as CG... I don't want to place any blame on you -Holy Darkness- it was my mistake and should have done my research. I should not have to rely on you for this and I will bear responsibility.

Today I will go to CG to file the complaint. Also will create a flag for Rollbit's main account. This was discussed previously and wasn't sure if I had to take down the initial flag on Razer's account or not to make sure I follow the rules properly.

Thanks all and will keep everyone updated here.

Edit: I went to https://www.gaming-curacao.com/ but there is no place to file a complaint from what I can see? I will assume I have to use the email that Razer sent over to full explain my case. Any suggestions from their site on how to file a complaint? Really basic site with not much to go off of.

[Stakemeharder]

I have created the flag for Rollbit account here: https://bitcointalk.org/index.php?action=trust;flag=3194

If I have not followed a procedure or did something wrong please let me know. Thank you!

[holydarkness]

[...]

...my epic failure [LOL] of confusing CEG and GC on OP's latest confirmation prior to him reaching the master licensor, which cost him roughly one month of his time [I once again apologize for this overlook, OP]...

You tried to help and mistakes happen, in my opinion you did great job here, I have read some of your comments and gambling board is lucky to have you around, keep supporting, there are no errors only if you do nothing

Thank you for your kind words, I really appreciate it.

Oof well I guess I made the big mistake of assuming there was only one 'Licensor' in Curacao and that CEG was the same as CG... I don't want to place any blame on you -Holy Darkness- it was my mistake and should have done my research. I should not have to rely on you for this and I will bear responsibility.

Today I will go to CG to file the complaint. Also will create a flag for Rollbit's main account. This was discussed previously and wasn't sure if I had to take down the initial flag on Razer's account or not to make sure I follow the rules properly.

Thanks all and will keep everyone updated here.

Edit: I went to https://www.gaming-curacao.com/ but there is no place to file a complaint from what I can see? I will assume I have to use the email that Razer sent over to full explain my case. Any suggestions from their site on how to file a complaint? Really basic site with not much to go off of.

A bit OOT, just for added info, there are four master license holders authorized by Curacao gambling authority and there will be only those four as the authority will not issue another master license [far as I know], and those four license holders may issue "sub-license" for platforms like Rollbit to authenticate and legalize themselves. Those four master licensor are Antillephone, Curacao Interactive, CEG, and GC.

I think the best bet right now --pun intended-- is to contact through complaints@gaming-curacao.com as instructed by Razer and see if they'll give a follow up steps for disputes or if the email bounce or anything. But I think it'll be most likely their means of communication for disputes and the likes.

[BitcoinGirl.Club]

Today I will go to CG to file the complaint. Also will create a flag for Rollbit's main account. This was discussed previously and wasn't sure if I had to take down the initial flag on Razer's account or not to make sure I follow the rules properly.

You keep both flags, no need to remove Razer's flag because both are working for same company and representing Rollbit.

I have created the flag for Rollbit account here: https://bitcointalk.org/index.php?action=trust;flag=3194

If I have not followed a procedure or did something wrong please let me know. Thank you!

Looks good and supported this one too.

Add the flag in the main post next to the flag link of Rollbit Razer. Make both text format bolder so that everyone can easily notice it.