Rollbit disables account and seizes funds (10.2k)!

[treekronorwin]

Hi All,

I typically don't post on forums or anywhere but I am generally a quiet researcher that likes to verify postings about companies and see user experiences before indulging myself.

Scamming site: Rollbit.com

Background:

Over the past six months I was a user of a site called Rollbit, which many of you may know and enjoy. They offer a variety of casino games (I don't particularly enjoy any slots etc), NFT, Sportsbook, Lottery and much more. I generally used the sportsbook but dabbled in the occasional NFT lootbox, ultimate texas holdem for fun. The rewards program was fantastic as it gave you a rakeback and if you had a rollbot attached to your profile you could even get more % back from your bets.

To be clear I only ever used 1 account, Markobagz, and many in the community/chat knew of me. I was sometimes active in chat and talked with a couple influencers online about Rollbit news.

Over this time I deposited and withdrew around 30 times each without any issue, unless a particular crypto was done (SOL lol). I started to implement a strategy that I thought was going to make me money instead of just blindly betting without any thought process. The idea is to minimize your risk involved with bets and bet on extremely safe options that have low odds, 1.003 -1.02. The likelihood of you winning is high and you get the rakebacks involved. I typically would bet on CSGO over 18.5 rounds and they would hit more often than not. I must say I did lose around 5-6 of these bets on the csgo rounds. I also bet MMA with 1k bets on Israel adesanya in his last title fight, I do LOL at 1.5 odds. I bet basketball at 1.01 (Which failed more often that not) during live games. I liked Dota 2 as well just as it is fun to watch for me. I had a 5k bet at end of march at 1.02 odds for Aster to win a game in their match that lost. The majority of my bets were on random odds and not super low ones.  

What happened:

I try to login to my account on saturday morning, April 15th 2023 and it says account disabled please contact support. This was alarming as I have no clue what is going on. My last bet the night before at 1.003 odds LOST $1000 for the csgo game as well. Couple days before I was putting 1k on Dota 2 at 1.3-1.8 odds for around 20 bets. I start thinking to myself that they pulled a fast one on me and are keeping my funds, which is around 10.2k in my account. So, I email their support saying what has happened to my account, my funds and why they have not given me any explanation on the situation. Their reply was -

"Hello there,

Your account has been disabled permanently for abusing our Sportsbook feature.

Moonlight

Rollbit"

This was shocking to receive this response back form their support and I still did not get any reason why I was abusing it. They are putting the odds up for users to bet on, and I am placing those bets on the odds they provide. I was not trying to abuse anything and on top of that, I was losing a lot of bets every day!  

I reply back saying I am confused and to explain why I was abusing it and i get this reply back

"We have nothing further to comment on this situation.

Your account was found to be clearing abusing our sportsbook.

It will remain locked, permanently.

Lunr

Rollbit"

They still did not provide me any sort of response on my funds, apart from my account is closed permanently. I don't know what else to do at this point as I send 5 more emails to support without a reply. So I take to twitter to ask for assistance through their community members and people related to Rollbit.

Twitter thread: https://twitter.com/SmokeyLisa_eth/status/1647243443209469953

Their community manager states:

"The remaining funds on the account were rewards attributed from sportsbook abuse. Your account is up overall so you have not lost any money at all. I have just analysed your betting patterns and it's clear what you are doing."

I keep asking what I abused and to provide me the reason as I was losing money with my last bet even. What really shocked me is her saying that my account is up overall so I have not lost any money. That seems ridiculous.

On top of that, I was rewarded around 19.5k give or take from Rollbit. That would mean they believe that I abused the sportsbook for over half of my bets to consider the 'remaining funds on my account is attributed to sportsbook abuse".

No one on twitter replies to me or support anymore and they won't tell me what they are doing with my funds. Honestly a big letdown from Rollbit as they never mentioned to me anything I was doing was wrong. It seems that if I won the bets and rewards that is not ok, but if I lose bets for large amounts then that is ok.

Links for proof of conversations:

My account April 14 with 10.2k in it, Proof of Payment - https://imagizer. imageshack. com/img923/6984/p9xpxZ.jpg

PM/Chat Logs, Conversations with support - https://imagizer. imageshack. com/img924/9297/wfadoU.png

https://imagizer. imageshack.  com/img924/228/CYnbFO.png

Some Images of me losing large bets with low odds - https://imagizer. imageshack.  com/img923/6068/PbgIkR.jpg
https://imagizer. imageshack.   com/img923/3903/2BLLj4.jpg

Amount Scammed: $10,200 plus a rollbot worth 1k.

Additional Notes: There is not much recourse for people in my situation it seems but the thing I will do is file a complaint with the CEG and maybe files complaints against their payment agents in Cyprus.

My goal here is to warn others that this can happen to you too and you might not have any recourse. Of course I would like my funds returned to me but the chances of that are slim from a company like this. It really is sad to see as Rollbit was a favorite platform for me.

If anyone has any comments, or suggestions on what I should do I'm all ears. If you took the time to read this, I appreciate it and wish you the best of luck on your future playing.

I do advise you to open the process with  https://sbgok.org/ - so they will register your claim and later they can start legal actions also. Its free. They are present in curacao and did a good job putting 1xbit license to cold.

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[treekronorwin]

Hey there,

Had some DMs about not replying to this thread.

Please find our response earlier in the thread here.

This was a case of clear-cut Sportsbook abuse, identified by our provider Betby. We explained the same to OP via our on-site support.

To reiterate for anyone new here, the player is in profit.

Thanks,
Razer

What ? - Show me where in terms&conditions you got written about this. That players under 10% cashback bonus cant bet on low odds. No where. You are clearly abusing your power here. And to this day you didnt write such terms on your site. Which is shady tactic. The more complaints to curacao organs about Rollbit sportsbook the better. Anyone scammed  should start the process with https://sbgok.org/.

[brandonlang]

I deposit 500$ days ago. Made it to 1500$ balance. When i tried to withdraw , function was disabled.

My KYC was approved. Still couldnt withdraw. Then i did KYC videocall and when i thought i was going to be able to withdraw my money , i found that balance was just the amount i deposit. They stole the fair money i won. Then disable my account. Scammers

[Stakemeharder]

Seems I have no other choice but to go to the licensor directly for this case as Rollbit still won't provide me any further details. Quite sad it has come to this point, as i have not heard of anyone be successful through this method with their specific license they hold.

Thank you to all who have helped me and given their time to provide input and suggestions towards this case.

[holydarkness]

Seems I have no other choice but to go to the licensor directly for this case as Rollbit still won't provide me any further details. Quite sad it has come to this point, as i have not heard of anyone be successful through this method with their specific license they hold.

Thank you to all who have helped me and given their time to provide input and suggestions towards this case.

I might be wrongly remember, but I think I've read some people indirectly --as in they know people who know people, and the likes-- have a "successful" result of resolution through the license provider. You never heard any of it is probably because the lack of follow-ups by the parties involved for the case, as the disputes are solved and intermediated privately, unlike ADR like CG or AG who open the discussion for public.

[BitcoinGirl.Club]

Hey there,

Firstly, thanks to holydarkness for letting us know about this thread!

This one is a pretty standard Sportsbook abuse case that was flagged to us by our Sportsbook provider. Specifically, they were prolifically abusing bonus features that we offer alongside our Sportsbook offering.

As OP has more or less included, they were told the same via our on-site support. This was not at the expense of the player as they finished in profit on Rollbit.

Thanks,
Razer

Hey there,

Had some DMs about not replying to this thread.

Please find our response earlier in the thread here.

This was a case of clear-cut Sportsbook abuse, identified by our provider Betby. We explained the same to OP via our on-site support.

To reiterate for anyone new here, the player is in profit.

Thanks,
Razer

You keep saying clear-cut Sportsbook abuse but you don't tell specifically what abuse (bonus abuse, how?) the user have done. Break it down for us. The way some of the accusations coming against you and your unwillingness to response to give clear idea to back up your arguments, are not looking good to me. If I understand, you are advertising on this forum from long time, helping the community but that does not give you to get a free pass all the time for that.

Rollbit - scam 5k - GDPR PROBLEM
Mind looking on this case too?

I usually don't attack a service on the forum and blindly take side of accusations come up on the scam accusation board. But taking advantage of this mindset and always feel you are safe then doing wrong things is not going to be tolerated too.

Seems I have no other choice but to go to the licensor directly for this case as Rollbit still won't provide me any further details. Quite sad it has come to this point, as i have not heard of anyone be successful through this method with their specific license they hold.

Open a case on askgambler. Use them as you mediator and see how rollbit cooperate with them. Although I don't think these review type of sites can be trusted. They are taking care of their own business.

Also create a flag against them, I will be the first one to support it.
Can someone explain him how to create a flag if he does not know the process.

In the mean time I am adding a negative feedback for them with the neutral I left.

[holydarkness]

[...]

Seems I have no other choice but to go to the licensor directly for this case as Rollbit still won't provide me any further details. Quite sad it has come to this point, as i have not heard of anyone be successful through this method with their specific license they hold.

Open a case on askgambler. Use them as you mediator and see how rollbit cooperate with them. Although I don't think these review type of sites can be trusted. They are taking care of their own business.

Also create a flag against them, I will be the first one to support it.
Can someone explain him how to create a flag if he does not know the process.

In the mean time I am adding a negative feedback for them with the neutral I left.

That will not be possible, askgamblers does not intermediating Rollbit. The only ADR I know that have Rollbit is CasinoGuru, but that is unfeasible either, CG does not intermediate sportsbet related issues, while OP's situation is sportsbetting.


OP, Stakemeharder, if you deemed it necessary to raise a flag against Rollbit, you can go to their trust page, next to the negative feedback there is a button to add a flag. Or, way much simpler, just click this link.

Please note that me informing you this does not translate as I'll automatically support --or oppose-- the flag, I simply writing this as bitcoingirl asked --someone-- to explain it to you and it could be an option you'd like to take before escalating to their licensor. Bear in mind that, once raised, a flag can not be withdrawn, it can only be deactivated by having no support or more opposition than support.

[Stakemeharder]

[...]

Seems I have no other choice but to go to the licensor directly for this case as Rollbit still won't provide me any further details. Quite sad it has come to this point, as i have not heard of anyone be successful through this method with their specific license they hold.

Open a case on askgambler. Use them as you mediator and see how rollbit cooperate with them. Although I don't think these review type of sites can be trusted. They are taking care of their own business.

Also create a flag against them, I will be the first one to support it.
Can someone explain him how to create a flag if he does not know the process.

In the mean time I am adding a negative feedback for them with the neutral I left.

That will not be possible, askgamblers does not intermediating Rollbit. The only ADR I know that have Rollbit is CasinoGuru, but that is unfeasible either, CG does not intermediate sportsbet related issues, while OP's situation is sportsbetting.


OP, Stakemeharder, if you deemed it necessary to raise a flag against Rollbit, you can go to their trust page, next to the negative feedback there is a button to add a flag. Or, way much simpler, just click this link.

Please note that me informing you this does not translate as I'll automatically support --or oppose-- the flag, I simply writing this as bitcoingirl asked --someone-- to explain it to you and it could be an option you'd like to take before escalating to their licensor. Bear in mind that, once raised, a flag can not be withdrawn, it can only be deactivated by having no support or more opposition than support.

Thank you Holy Darkness for the help with creating a flag. I have just created a flag against Rollbit Razer, with the link to this topic as the proof.

I am not asking for backing by you -- Holy Darkness-- but just wanted to say thanks for the help as I would not know what a flag was.

Double Edit: (Correct) Flag can be found here - https://bitcointalk.org/index.php?action=trust;flag=3178

[holydarkness]

Thank you Holy Darkness for the help with creating a flag. I have just created a flag against Rollbit Razer, with the link to this topic as the proof.

I am not asking for backing by you -- Holy Darkness-- but just wanted to say thanks for the help as I would not know what a flag was.

Edit: Flag can be found here - https://bitcointalk.org/index.php?action=trust;u=3261248;page=iflags

Correct link to the flag is https://bitcointalk.org/index.php?action=trust;flag=3178.

You might want to edit your opening post and add the link to the flag above, it'll help anyone supporting or opposing the flag to find it easier compared to if they have to dig into a post within several pages deep.

I am refraining from supporting --or opposing-- the flag for the time being, but you can always seek for other's support or opposition here

[Woodie]

As OP has more or less included, they were told the same via our on-site support. This was not at the expense of the player as they finished in profit on Rollbit.

But you've managed to equalize this by locking his account and claiming all the money he had there, am I right?
Personally, I'm fed up of the way casinos act in these cases. First you lock his account and when he asks why, you answer "we have nothing to say to you" but when he starts a thread here, to complain, you suddenly find the time to explain the situation. Why does this have to be the case each time? Why Can't you simply explain to the player why he's being banned from the site, so that he doesn't have to spend hours asking about it and explaining his actions to the whole community?

Funny how these casinos/sportsbooks make it seem like OPs bets are bulletproof when he can very much lose his money because these arent 100% winnable!

Besides, when it comes to bonuses everyone knows that if these aren't airtight someone will always find a way to keep getting them if it benefits them....But from his game style does this lean towards getting the rakeback or the player is playing the long game and in the process the odds add up overtime o make good bank??

Anyway, Rollbit  know the problem and they can fix some of these terms to avoid any abuse, otherwise from afar this looks like a lure to get any guys that would see this loophole to be caught napping and cashin on them, just my 2cents.

No support of the flag

[steve5946]

Hey there,

Had some DMs about not replying to this thread.

Please find our response earlier in the thread here.

This was a case of clear-cut Sportsbook abuse, identified by our provider Betby. We explained the same to OP via our on-site support.

To reiterate for anyone new here, the player is in profit.

Thanks,
Razer

What is the abuse? He made bets that your site allows? From the screenshots I can see they weren't all winning bets and not all 1.01 odds or whatever bullshit you're saying he abused. If you don't want players collecting bonuses, then you shouldn't allow bonuses to be earned from certain bets. You offered and accepted the bet, deal with it. Him being in profit is irrelevant!!!

It's insane that you penalize a player for making bets that you allow and accept. Why offer the odds if you're not going to honor them. Clear cut excuse for you guys to confiscate funds and not payout.

Exactly, when OP was depositing and losing they did nothing but immediately he won a single bet, they flagged his account for whatever reasons. This is a scam in a broad daylight.

[Stakemeharder]

As OP has more or less included, they were told the same via our on-site support. This was not at the expense of the player as they finished in profit on Rollbit.

But you've managed to equalize this by locking his account and claiming all the money he had there, am I right?
Personally, I'm fed up of the way casinos act in these cases. First you lock his account and when he asks why, you answer "we have nothing to say to you" but when he starts a thread here, to complain, you suddenly find the time to explain the situation. Why does this have to be the case each time? Why Can't you simply explain to the player why he's being banned from the site, so that he doesn't have to spend hours asking about it and explaining his actions to the whole community?

Funny how these casinos/sportsbooks make it seem like OPs bets are bulletproof when he can very much lose his money because these arent 100% winnable!

Besides, when it comes to bonuses everyone knows that if these aren't airtight someone will always find a way to keep getting them if it benefits them....But from his game style does this lean towards getting the rakeback or the player is playing the long game and in the process the odds add up overtime o make good bank??

Anyway, Rollbit  know the problem and they can fix some of these terms to avoid any abuse, otherwise from afar this looks like a lure to get any guys that would see this loophole to be caught napping and cashin on them, just my 2cents.

No support of the flag

I find it interesting that they haven't given an actual terms of service I broke. They know that I was value betting and completely within their guidelines. This could be the straw that broke the camel's back with their rewards system. Really discerning for others that Rollbit can disable an account, claim sportsbook abuse and that player is in profit, so we will take all their funds.

Why don't they change their rewards system and put minimum odds for rollback rewards? How is that the players fault when you don't have any stipulations how players earn rewards? Makes no sense to me....

Zero reasoning so far and this should be a warning to others about Rollbit. I have become a bit frustrated with the process thus far and their support has been unresponsive STILL.

I'm not sure if I put this image up as further evidence with Rollbit (Might have put link of twitter thread in original post) but this was on twitter just after my account was disabled April 15:

https://imgur.com/a/iLl28ek

[komancho]

As OP has more or less included, they were told the same via our on-site support. This was not at the expense of the player as they finished in profit on Rollbit.

But you've managed to equalize this by locking his account and claiming all the money he had there, am I right?
Personally, I'm fed up of the way casinos act in these cases. First you lock his account and when he asks why, you answer "we have nothing to say to you" but when he starts a thread here, to complain, you suddenly find the time to explain the situation. Why does this have to be the case each time? Why Can't you simply explain to the player why he's being banned from the site, so that he doesn't have to spend hours asking about it and explaining his actions to the whole community?

Funny how these casinos/sportsbooks make it seem like OPs bets are bulletproof when he can very much lose his money because these arent 100% winnable!

Besides, when it comes to bonuses everyone knows that if these aren't airtight someone will always find a way to keep getting them if it benefits them....But from his game style does this lean towards getting the rakeback or the player is playing the long game and in the process the odds add up overtime o make good bank??

Anyway, Rollbit  know the problem and they can fix some of these terms to avoid any abuse, otherwise from afar this looks like a lure to get any guys that would see this loophole to be caught napping and cashin on them, just my 2cents.

No support of the flag

I find it interesting that they haven't given an actual terms of service I broke. They know that I was value betting and completely within their guidelines. This could be the straw that broke the camel's back with their rewards system. Really discerning for others that Rollbit can disable an account, claim sportsbook abuse and that player is in profit, so we will take all their funds.

Why don't they change their rewards system and put minimum odds for rollback rewards? How is that the players fault when you don't have any stipulations how players earn rewards? Makes no sense to me....

Zero reasoning so far and this should be a warning to others about Rollbit. I have become a bit frustrated with the process thus far and their support has been unresponsive STILL.

I'm not sure if I put this image up as further evidence with Rollbit (Might have put link of twitter thread in original post) but this was on twitter just after my account was disabled April 15:

https://imgur.com/a/iLl28ek

rollbit is the worst scam site. several user banned account with funds.
stay away from rollbit.com scam

[Stakemeharder]

It looks like the community does not have interest in this case anymore nor interest in the flag created.

I've been quite calm and collected but starting to get frustrated with this process. Rollbit has handled this extremely poorly and has left a player with no recourse or explanation.

To simply say 'sportsbook abuse and I'm in profit' as a reason to take all my funds is ridiculous.

[examplens]

It looks like the community does not have interest in this case anymore nor interest in the flag created.

The community is certainly interested in the positive closure of such cases. It is not always easy to make a decisive decision, especially on the basis of very little evidence (I'm speaking in general, not just for this case) that is presented.
Likewise, I have not seen a valid explanation or any proof from Rollbit for the account suspension.

Seems I have no other choice but to go to the licensor directly for this case as Rollbit still won't provide me any further details. Quite sad it has come to this point, as i have not heard of anyone be successful through this method with their specific license they hold.

Thank you to all who have helped me and given their time to provide input and suggestions towards this case.

Did you do anything about this?
The higher instance for casinos still has much more power compared to the forum community

[Stakemeharder]

It looks like the community does not have interest in this case anymore nor interest in the flag created.

The community is certainly interested in the positive closure of such cases. It is not always easy to make a decisive decision, especially on the basis of very little evidence (I'm speaking in general, not just for this case) that is presented.
Likewise, I have not seen a valid explanation or any proof from Rollbit for the account suspension.

Seems I have no other choice but to go to the licensor directly for this case as Rollbit still won't provide me any further details. Quite sad it has come to this point, as i have not heard of anyone be successful through this method with their specific license they hold.

Thank you to all who have helped me and given their time to provide input and suggestions towards this case.

Did you do anything about this?
The higher instance for casinos still has much more power compared to the forum community

No I have not gone to the licensor yet as I need to exhaust all possible options first before taking the case there. I will give this thread and Rollbit Razer until Monday before I go to the CEG.

Quite unfortunate that this matter has progressed nowhere even though Rollbit's representative is aware of this thread.

[komancho]

rollbit.com are scammers, stay away.

It looks like the community does not have interest in this case anymore nor interest in the flag created.

The community is certainly interested in the positive closure of such cases. It is not always easy to make a decisive decision, especially on the basis of very little evidence (I'm speaking in general, not just for this case) that is presented.
Likewise, I have not seen a valid explanation or any proof from Rollbit for the account suspension.

Seems I have no other choice but to go to the licensor directly for this case as Rollbit still won't provide me any further details. Quite sad it has come to this point, as i have not heard of anyone be successful through this method with their specific license they hold.

Thank you to all who have helped me and given their time to provide input and suggestions towards this case.

Did you do anything about this?
The higher instance for casinos still has much more power compared to the forum community

No I have not gone to the licensor yet as I need to exhaust all possible options first before taking the case there. I will give this thread and Rollbit Razer until Monday before I go to the CEG.

Quite unfortunate that this matter has progressed nowhere even though Rollbit's representative is aware of this thread.

[BitcoinGirl.Club]

No I have not gone to the licensor yet as I need to exhaust all possible options first before taking the case there. I will give this thread and Rollbit Razer until Monday before I go to the CEG.

Quite unfortunate that this matter has progressed nowhere even though Rollbit's representative is aware of this thread.

Your flag was supported. Let's hope few other members do the same.
It seems the long running signature campaign from Rollbit is creating some doubt into forum members mind that whatever Rollbit are doing is fair. My best hope is that that's not the case and Rollbit is not taking unfair benefit from the money they spent on the forum.

One or two accusations were considerable but too many cases against them and they have a common excuse of user violated their terms [similar such excuse] without any proper explanation, convincing reference. It's a very bad business conduct and should not be appreciated. The highest reputed gambling sites like Stake and Sportsbet.io even come and explain their side of story with convincing reference.

[Martingaleboy]

No I have not gone to the licensor yet as I need to exhaust all possible options first before taking the case there. I will give this thread and Rollbit Razer until Monday before I go to the CEG.

Quite unfortunate that this matter has progressed nowhere even though Rollbit's representative is aware of this thread.

Your flag was supported. Let's hope few other members do the same.
It seems the long running signature campaign from Rollbit is creating some doubt into forum members mind that whatever Rollbit are doing is fair. My best hope is that that's not the case and Rollbit is not taking unfair benefit from the money they spent on the forum.

One or two accusations were considerable but too many cases against them and they have a common excuse of user violated their terms [similar such excuse] without any proper explanation, convincing reference. It's a very bad business conduct and should not be appreciated. The highest reputed gambling sites like Stake and Sportsbet.io even come and explain their side of story with convincing reference.

Its only Signature members who usually response in such topics and since they get paid by the casinos for wearing the signature they will treat the OP as the one in the  wrong . its simple as dogs throw to them some bones and they will bark to anyone who threatened the owner.
And if a newbie or a guy who doesnt post much on this forum they will attack him saying why waking up from a nap
The answer is simple because he doesnt get paid to spam the forum with llthe likes of your posts you stupid dogs.

[holydarkness]

OP, I can't support the flag no matter how many times I consider and reconsider and reconsider about it for the reason I explained here. I am well aware that at this point, my following request would have a very high probability of casting an impression that I tried to drag this case and delaying you from reaching to their licensor, but rest assured that it is not my intention. It is up to you to choose.

However, if I may propose, give them another week or so? Your flag now has BitcoinGirl.Club's support. That's 1 DT power. As your flag is a type-2 flag, you'll need two more DT supports for it to become active and the banner to be shown on their threads. However, the deadline you set is quite narrow by the time I wrote this post, in about 24 hours or so, and I don't think it's enough to get 2 DT supports and Razer to notice about it. So, suppose that even you finally managed to activate your flag, Razer might be won't realize about it.

The decision is yours, though.


Edit: Oh fork! OP, my deepest apology! It just registered to my mind that although Razer is the official representative of Rollbit and tackling cases related to Rollbit, they're not the official account of Rollbit, so suppose your flag is active, it will have little to zero impact to Rollbit's reputation on this forum, and thus to the goal you seek by raising the flag is for naught.

The banner will only shown on the thread created by Razer, which is none. The flag should be addressed to Rollbitcom as the official account of rollbit and the thread owner instead. The link to raise a flag will be this one.

As the one who provide you the link to teach you how to raise a flag, I once again apologize. This is unintentional.