Like the player said, they paid that amount but after refusing initially..

This casino is a total scam and issues start occurring when players start winning decent sum of money.

Their KYC checks and security dept has got to be the worst in the industry.

It's very sad that they scam people of tens or even hundreds of thousands.

THIS CASINO MUST BE BROUGHT TO BOOK!!

wow, i really had to blame you on bitcointalk and in livechat, finally you released my money.
That was the biggest bullshit ive ever seen.
My status on your site is near to VIP and you dare to freeze my money with the reason there are some "security issues".
I never had any issues on my account, i deposit alot of money too, after all i had nice freegames on merlin slot, i recorded them btw.
After that you decide to freeze my money, legit a joke.

I always payd with bitcoins, never ever with skrill or some shit, like other here are crying about.
Also I never used a bonus on your site.

I will never again deposit 1 fkn Cent on your site.
There is always a risk you will shut down the account for fantasy reasons.

Your Livechat is lying to me about the withdraw.
"We have a problem with the system" MEME a friend can withdraw.
Also your live chat is spamming c&p sentences...

http://prntscr.com/p2kopq
http://prntscr.com/p2kox0

snipped

What is that bullshit?

I won ~15k for 3 hours, every withdraw was fine.

But now they locked my 600MBTC for no reason.
The Live Chat told me there is a problem with the system.
A friend withdraw his money and it comes instant to his wallet.

Smells a bit like a scam of 600MBTC.

snipped

Karl,

I am going to ask one last time, will my remaining funds be returned or should I post all my correspondence with you guys on this forum.

The dumb Philippines accusations and ridiculously long KYC checks that are only instituted by you guys to avoid payment.

KYC at other casinos have been very pleasant but this place takes it to another level and for the smallest of amounts.

Are we going to resolve this issue is a mutually beneficial manner or should I continue with my formal complaint?

Please take note that the askgamblers link is not related to me.

I had not raised any complaint on askgamblers so I kindly ask you to refrain from providing false evidence and misleading statements.

The law is clear on this issue. Deposits should not be accepted if withdrawals will be  denied for an account related to a self excluded account.
Remaining funds should be returned especially if the casino sent the player marketing material during the self exclusion period.

Sending a player marketing material and enticing one to gamble is total against the law and duty of care.

I have no problem in providing evidence of the self exclusion request and marketing material which sas received from bitcasino.io while I was excluded.

Karl, please be sure of your facts as this is not a claim of self exclusion but a fact!

I had informed you about my exclusion not to have my funds stolen but as per your terms I should inform you and remaining funds must be returned.

I kindly ask you to relook into my claim and return my remaining funds please.

Bitcasino.io is fraudulent.

I registered an account with Bitcasino.io with username JUANO086.

After going through a ridiculous painful KYC process which lasted 3 weeks I was told that some term was breached and my winnings confiscated.

I had not breached any terms but my account was closed.

I had registered a complaint on another site but they informed the moderators that I was part of a syndicate from Philippines, I can provide proof of that response if needed.

Their claim is so ridiculous as I had already provided my ID documents including a selfie with my ID which was not from Philippines and not even within the same continent as Philippines.

I am dumbstruck at the ridiculous terms that these casinos point away just to avoid to honour their commitments.

I am looking for justice and will go through every possible channel to get it.

I want this casino to be slapped with a hefty fine for defrauding players or send me the money owing to me.

Can this watchdog assist me:

info@kansspelautoriteit.nl

I am looking for anyone on this forum for guidance as I will not stop until justice is served.

Hi All,

I trust you are well.
I have had the most unfortunate and unpleasant experience with bitcasino.io.
I registered a new account, made quite a few deposits and upon requesting a cashout, my account was just disabled and no evidence provided but they claimed I had another account but I do not.
I use VPN sometimes for Netflix etc but I had sent through my ID and selfie for verification purposes but they just took my deposits,confiscated my winnings and that was it!
Can someone plz advise me if there is anything I can do as I am really tired of losing money to fraudulent casinos.
Username is thomasbenjamin92 at bitcasino.io

Please can someone advise me.

Hi All,

Can you kindly advise on any forums or dispute resolution sites that I could contact to assist me with a prompt resolution.
I will not stand for this. We work hard for our money and for someone to steal from us in this manner is very sad.
I have contacted LCB but they just said that they are a forum and not a regulating authority and cannot assist me if the casino refuses to pay.
I would like this casino to be blacklisted somehow as CURACAO licensing has hardly assisted players with problems experienced with some of their members.

Any advice would be appreciated

"We have found the user to have registered around 100 accounts since early 2019, depositing with ETH and claiming the first and second deposit bonuses and the then offered freespins. As these bonuses and promotions are once per user by our terms and conditions, any withdrawals from alternative accounts were halted. On early accounts withdrawals were returned but as the user persisted and after multiple warnings no more deposits were refunded.

After that the user began to claim self exclusion due to gambling problem, attempting to bypass our withdrawal fraud checks through responsible gaming. When this did not work the user opened a complaint on AskGamblers and our licence provider, both which were settled by providing evidence of the breach.

The user then began posting complaints on our thread in the LCB forum from multiple accounts, to what our fraud team again provided sufficient evidence of fraud to the forum moderators to settle the complaints.

Link to AskGamblers
Link to LCB

Hi Karl

Seeing as you can post my wins, would you mind sharing my biggest session losses here as well and also the amount of bets lost? I find it funny that I only win on bitcasino when my bet is lowered to almost the minimum. I've had sessions where I've lost 75k euro at 50 euro bets. Thats a 1500x loss. Have I ever had a win of 1500x?

Okay I get it. Bitcasino, you don't want to pay me. I keep dumping thousands of euro's into your site every week and win nothing.

Another prime example of a game I got tonight. 16 Free spins on a 2 euro bet, 7x win on a very high RTP slot. I've never seen anyone get such a high amount of spins on this game (Dog house)

https://youtu.be/ApL8LIwxDP8

You are clearly not going to let me win anything substantial no matter what my bet size is. For everyone that doesn't know about my losses here is my previous thread: https://bitcointalk.org/index.php?topic=5169219.0

I am clearly set up to lose every single deposit on this site.

Hi btmarketmod,

I'm sorry to see you were not lucky with these Jammin Jars bonuses. Sometimes the bonus games just run cold and there's not much that can be done for them - you can either change the slot or hope for a better bonus

When you mention fair above, I can only comment that I went through the last 5 hours of your gameplay and there are couple things to mention for wider audience which does not come up with the video (correct me if I am wrong):

1. Earlier today on Jammin Jars you made a 0.11 mBTC bet and won 11.19 mBTC, which is a 100x win! I'm not sure if it was from base game or bonus, but that's pretty good
2. Some time later you were playing The Dog House slot, where your 0.24 mBTC bet paid out a big 123.492 mBTC win! That's over 500x your bet which is insane (to most at least) That round seemed to have lasted some time so it must have been the bonus game at the end?

To add: We have no control over the game provider slots, the bonuses, nor your account that would be "doomed" for you to not receive big payouts on Jammin Jars bonus game.

Please tell me if this seems fair. If it is I won't complain again and wont deposit another coin into bitcasino either.

https://www.youtube.com/watch?v=j9endH7-glY

500 2 euro spins on jamming jars. 4 wild jars bonus and win 10.50 euro. 1000 euro lost.

Looking forward to hearing back from bitcasino.

Why I can't see on the current promotions the promotion about the Watford football?
The only listed on the current promotions are:

• 🍹 It’s time for a Summer Fiesta with Yggdrasil!
• 🙌 Feel the passion for games with Wazdan!
• 1st deposit bonus
• Welcome to the Almighty Sparta!
• Hold on, it's SUPER BOOM!

Most of the promotions are all about slot machine games and casino, I can't see some football promotion especially on Watford.
Maybe you just didn't make the promotion to the public or this is only on my end?

Chat transcript
Username memekobek
E-mail memekobek@mail-card.com

 
Steve   Sun, 08/04/19 05:35:13 pm Europe/Rome   
Hello. How may I help you?
 
memekobek   05:35:22 pm   
hi
 
 
Steve   05:35:52 pm   
Hi there, how may i assist you?
 
 
memekobek   05:36:01 pm   
my withdraw option was locked
why so ?
 
 
Steve   05:36:36 pm   
We are aware of it, therefore, please contact relevant safety and assurance team via e-mail as soon as possible, security@bitcasino.io
 
 
memekobek   05:36:54 pm   
no will not
 
 
Steve   05:37:08 pm   
For any further information please get in touch with relevant team.

 
memekobek   05:37:17 pm   
i play with bitcoin to remain anonymous
i will not send ID and shit
for 4.3 mBTC
all I ask you is: WHY ?


Steve   05:38:20 pm   
This conversation will be closed as we have informed you how to proceed, if you do not have any other queries please get in contact with relevant team who is glad to assist you and explain you everything.

 
memekobek   05:39:43 pm   
so...you scam people with this "casino"

 
Steve   05:40:38 pm   
As explained above two times, you will need to contact relevant safety and assurance team, we do not scam, i wish you a pleasant day and if you need further assistance with any other topics, feel free to contact us again.

 
Steve has closed the chat.

 
Duration: 5m 37s
Chat started on: https://bitcasino.io/

I would but your website isnt even working now.
100% down
Seems like issues/errors are becoming a daily issue.
Is the site getting attacked or something? There's no emails at all about all of the issues there have been, informing us

what the hell is going on with bitcasino lately?
servers have been going down an INSANE amount and really killing the buzz of deposits