Dear Customer, our apologies for the issue. Unfortunately Ethereum blockchain is still backlogged by unconfirmed transactions after the big ICO's - Status and Civic. We've have notified you about that on our social media and even main page. Golem tokens contract execution requires a lot of gas and doesn't properly broadcasted in blockchain. Once the network will be stabilised, we will resent you Golem. Further we suggest you to send a request at support@changelly.com, before publishing such reports. Hope for your understanding!

Dear Customer, our apologies for the issue. Unfortunately Ethereum blockchain is still backlogged by unconfirmed transactions after the big ICO's - Status and Civic. We've have notified you about that on our social media and even main page. Golem tokens contract execution requires a lot of gas and doesn't properly broadcasted in blockchain. Once the network will be stabilised, we will resent you Golem. Further we suggest you to send a request at support@changelly.com, before publishing such reports. Hope for your understanding!

Dear Customer, we apologies for the issue. Exchange was failed due to our partner Bittrex stuck the order. During the refund process, Ethereum wallet was suddenly lack of gas to execute contract. It's rather new technology, unfortunately full of unpredictable issues. We've fix the problem and resent you funds. Please, check your wallet! Will be great to see update here, once you receive funds. Thanks.

Dear Customer, our apologies for the unpleasure experience. Please, provide us your changelly transaction id, we will investigate what happened! Just notifying you that network commission does't included to the estimated amount. But is always showing on the confirmation page before payment. As for rates, we never promise the fix rates, but do guarantee that your coins were exchanged at the best available rate, once we received confirmation of your payment in blockchain. If we are experiencing issues with our exchange partners, we are always notifying you about possibility of the delays before payment. Hope that make sense!

Your conversion order was executed at the rate you've requested in 10 minutes, once we received confirmation of your payment in blockchain. The final BTC payout was failed for some reason, but we've fix the issue and sent you BTC. Problem was properly solved. Each currency can pump or dump, unfortunately it doesn't depend on us. Hope for your understanding.

Dear Customer, our apologies for the issue due to our exchange partner Poloniex stuck order. Transaction was finished. Funds has been sent at the initial rate. Can you please, confirm here, once you get BTC?

Dear Customer, our apologies for the issue. Unfortunately sometimes under the high demand Ethereum wallet doesn't properly broadcast transactions to network. All the funds has been resent, hope you've got ether!

Dear Customer, we are sorry that you have unpleasure experience with Changelly. All the services are working under high pressure demand last weeks. We never promise the fix rates, but do guarantee that your funds were exchanged at the best available rate, once we get confirmation of your payment in blockchain. Unfortunately we depend on our exchange partners Poloniex and Bittrex, they are having issues last month, like massive DDoS attacks. As we know, ShapeShift is also trading with that partners and experiencing delays time to time. Trading on the high volatile market is always risky. We are always notifying you before payment, if we have issues with our exchange partners. As for commission, we take 0.5% fee for each exchange, we hope it's fair. As for bitcoin network fee, unfortunately it can be slightly high, as blockchain is always overloaded now days. If we setup low commission fee, transaction will take ages. Hope for your understanding!

Dear Customer, the address was given by our Litecoin wallet and it's correct. If you are familiar with Bitcoin-like blockchain explorers, address are never seen there, until someone not to send money for it. It seems your transaction didn't broadcast to network by your wallet, most probably it was out of sync at that moment. That's why your payment has never seen in the official Litecoin blockchain explorer and never processed by Changelly, sorry.
http://explorer.litecoin.net/search?q=4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

Nobody from our support team has access to change any addresses for uncompleted transactions. The process is very simple and excluding issues by our side - it's working properly for about two years. We suggest you to check URL before processing, it should be only https://Changelly.com - it's safe and secure! Unfortunately internet, and especially blockchain area, is always full of scammers. We were asking you for additional information to help us investigate the issue to prevent possibility of fraud.

Hey! thanks for update on Reddit. Great, that finally you've got funds!

Dear, our apologies for the delayed answer. Unfortunately your payment doesn't exist in blockchain. That's why nothing happened on exchange. Please, contact your Litecoin wallet support to check payment.
http://explorer.litecoin.net/search?q=4fb0ea53f8fc345726cecd3ceacd93da06979471d2e5c6a27dcdbe7dfdcef9b1

For the first step it seems was an issue with your Omni wallet. If you payment doesn't exist blockchain, we can't provide the exchange.
All the address pairs are reusable on Changelly. Once we receive your payment, we exchange it and send to the provided address from your initial request. We never have access to change addresses for the uncompleted exchange transactions. Chief compliance officer can do changes only in case of failed transaction by your support request from the proven email account. Anyway we are already on contact with you on twitter and going to provide investigation soon. But most probably you've got confused with the recipient address on your side, sorry.

Thanks for update. You've mistaken with steemit recipient account name. That's why exchange was failed. We've fixed the address from your ticket request. You will get Steem soon! thanks for your patience!

Dear Alex, our apologies for the issue with our ethereum wallet, funds has been resent to your address.
Thanks for update, that you've got funds!
https://www.reddit.com/r/Changelly/comments/6cqg5q/changed_60_btc_to_850_ethereum_transfer_is/

Dear customers, let us clarify. For the last few days many of you have experienced delays with exchange transactions. Our sincere apologies for that.
As you know our main exchange partner Poloniex is experiencing high pressure from traders and DDoS attacks. Unfortunately that is concerning all the market and our service as well. A few days ago Poloniex has increased anti DDoS protection for API requests, that was unexpectedly affected our integration, too. The problem was solved by their professional team. But they are still having issues with performance from time to time. We’ve partially switched exchanges to Bittrex, but only Poloniex has the biggest order book on the market. We hope they will solve all the scalability issues soon!
Another issue is Bitcoin network overload, day to day it’s about 200.000 transactions need to be processed. That’s another reason for the delay. Unfortunately, not everything is under our control. We've alerted our customers about the possibility of delay and not fixing the rates before making payment. Trading on the highly volatile market is always risky!
Changelly opts for being transparent with customers. Due to dramatically increased user queries, our support team is being heavily overloaded. Anyway, we try to answer as fast as we can. Hope for your patience and understanding! Thanks.

Dear, we apologies for your unpleasant experience. But we've notified you about possibility of the delay before payment. Trading on the highly volatile market is always risky. According to your transaction, it was finished properly, hope you've got funds! As for mentioned Ripple hash, it did't exist in our transactions history, unfortunately we don't know were did you find that.

hey! we see your transaction was finished, hope you've got funds!

Hey! Nice to hear your feedback. We definitely have plans to add Tether on Changelly. Thanks for your suggestion!


Hey! We usually respond on tickets in one business day and occasionally on weekends. We see that Monero exchanges are going properly. It seems the problem is on Minergate side, they didn't send funds to Changelly for exchange. In such case we suggest you to contact Minergate support team, they will provide your invoice withdrawal transaction or refund XMR to your account.

Dear cpozzer. Great to know, that your 1.5 XMR exchange finally was completed. In normal mode we process exchanges in a few minutes, once we get confirmation of your payment in blockchain. I know that many shapeshift users have experienced the same issues with delayed and failed transactions last week. Unfortunately it depends on our common exchange partner Poloniex, their API worked very slow due to extremely high demand of trading. We are working to improve our service to minimise such risks. In case of your issue we have sent you a compensation due to high rates fluctuation. Further to get help urgently it's better to message us directly on facebook or twitter and provide your transaction ID. Hope finally you've been satisfied by our support. Thanks!

Guys, or deeply apologies for the delays. Unfortunately our support team is heavily overloaded, due to very high demand from our customers. We have grown 10 times for the last week. Also our exchange partner Poloniex API sometimes is working very slow, that's why transactions maybe delayed occasionally. Most of the uncompleted transactions caused by our customers missing destination tags and messages id for Ripple, Steem and XEM exchanges. We've given for such issues the first priority and will process all them as soon as possible. Also we are going to increase our support team to improve service for you. In case of urgent support needed feel free to message us at https://twitter.com/Changelly_team Hope for your patience. Thanks!

Dear gadsden76, our apologies for the delayed transaction, as are we under the high demand pressure from our customers. Your transaction is rather big, but being processed almost immediately, once we get confirmation of your BTC payment in blockchain. Unfortunately Ethereum wallet occasionally stuck sending money, as it's rather young technology. We've resent your ETH, please check your wallet address. Hope finally you've been satisfied by our service. thanks!

Dear Patrick, can you please, request our support@changelly.com team to investigate your issue. As we see many transactions on your account. All of them seems to be finished correctly, you may check it at http://omniexplorer.info/ Translate all the details here should be the mess. And we are worry about your privacy. It's better to cut off all the payment screenshots here. As for processing time, bank cards payment may take time to verify your transaction to prevent fraud and risks of chargebacks. Unfortunately it's not a crypto, that we can exchange almost instantly after get confirmation in blockchain. Hope for your understanding. thanks!

Hey! AEON is temporary disabled on http://Changelly.com due to wallet update.

Our apologies for the delayed exchange, we will resend you AEON after update. Hope for your patience! thanks.