I've deleted my posts, I ask you to do the same, there has been way to much time, and effort put into this, and it was started by me, I would like it to end by me.....
Truth be told, I've played at every site on here, and without question, trust/enjoy yours the most....
The nature of the beast in the gambling business (as you must know), is dealing with frustrated players....
Added together, I'm a heavy player on your site + I get frustrated easier than most = An effort to provoke question about the Legitimacy of your site...
Which isn't fair,
Hopefully you can delete your posts, i will surely delete this one and replace it with a positive one, as it should be......
Hi jasonbourne212, I've just gotten to and responded to your most recent email. As mentioned in that email, it is very important to us that all users can see both sides of the issue when it has been taken public. You took umbrage at our response time and at responses you received (as is your absolute right) and you wished to address these issues publicly rather than privately (again, as is your absolute right) and our responses to those issues have been laid out so that other users can see all sides. We are all very reasonable people here, and Bitcoin Video Casino puts the food on our tables and the roofs over our heads so we will always fully address any criticism or issues with BVC and our handling of things when BVC or how we handle things are publicly criticised. We greatly appreciate your vote of confidence in trusting our site and are glad that we can provide a venue you enjoy playing at. No worries at all about your frustration, and we've been glad to address your concerns about the legitimacy of our site in a thorough manner. We would never ask a user to remove any post - whether positive or negative - so you certainly shouldn't feel in any way obliged to delete your post above.  Cheers! |
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Well hang on a second there's a reason why I didn't want to read that explanation and it's not because it was too much for me to handle it's because you have a tendency to dodge questions that can be answered in one sentence...
You have been asking questions about why you didn't receive a response in a timeframe which you felt was fitting. That is a different question to the one you are asking now, and the answer to that question has been fleshed out above. But here, I'm going to make it very simple.... Since I don't know how to upload the video I sent you clearly showing me losing a lot of free games, how about this... https://postimg.org/image/5jc6t6gad/That screen shot, of the blackjack hand, with me busting on 21 is obviously a flaw in your app on that one hand.... I don't care how small the bet was, no one would see that and disagree...
My question is, Did you, or did you not credit that one hand of blackjack that was emailed to you 3 days ago???Its very simple, either you did, or you didn't.... Absolutely, no one is questioning the screenshot of the blackjack hand showing a flaw but as stated to you via email: According to the logs, he 'Hit' four times, but the screenshot only shows three hits.
^ This is what we are currently investigating / discussing internally. To answer the question you are asking now on whether or not you have been credited for that one hand of blackjack that was emailed to us (yesterday at 06:13 [GMT+1], not 3 days ago), no, you have not. We're in the process of tracking down any potential issue and resolving it, and you will be credited for anything you might be due when the final outcome is established. This has already been mentioned to you both via email and in the posts above. The timestamp on the screenshot you provided is 20170510-210503 (10/05/2017 @ 21:05:03); this suggests that it may have been taken almost a month ago (though that is not necessarily the case). If that is the case and you have further blackjack hands you feel may have resulted in errors please forward them to us via email so you can be refunded for them once everything has been examined and resolved. Cheers! |
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Well hang on a second there's a reason why I didn't want to read that explanation and it's not because it was too much for me to handle it's because you have a tendency to dodge questions that can be answered in one sentence...
My question was how come I sent several emails 12 hours later still no response I posted on this forum and then 5 minutes later I got an answer, why?
You absolutely do not need a four page essay to answer that.
Hi jasonbourne212, I have also just responded to your most recent email, but I did provide a very clear, direct answer your question above - if you don't fancy reading it thoroughly please feel free to read the sections in bold below, however doing so may cause you to take those snippets out of context which is why further text was given in order to provide such context: Yes, the short timeframe in which there was a lack of response was due to the reasons outlined in my previous post, my response above, and also in an email that you received. I mentioned that I was reviewing the emails and would let you know the outcome once I was done checking everything out, further advising that I would respond to you here on bitcointalk also. As you can see by my own words above there was no specific time-frame attached to this as there was other site business to take care of simultaneously - it was specifically stated that you would be advised of the outcome once things had been checked out, not within 12 hours, 6 hours, 2 hours, etc. Had I mentioned something along the lines of "Certainly, I'll get back to you in 2 hours with an answer" your outrage over waiting a longer period of time would absolutely be justified, but in this instance it was not intimated that you would receive a response with the resulting outcome within X amount of hours.
I mentioned that you would receive a response via both email and the forum, not simply a response on the forum because you had posted here.
I did also mention in my last post that we check this forum and emails periodically and usually respond to whichever one we open first (95% of the time this is emails). Given that you emailed and posted on the forum, my own policy (which may differ from other members of the BVC team) is to write a response to both email and forum post and send/post them together so as to ensure that conversations don't become disjointed and everything brought up is covered.
The information below is written for you, and though you may not wish to read it I am writing it as it provides a clear timeframe and clears everything up for anyone else who may be reading this:You did not receive a response within 5 minutes of posting on the forum - you made your (now deleted) post on 04/06/2017 @ 08:02 (GMT +1) and received the first response from me about your issue via email on 04/06/2017 @ 14:35. This response was 6hrs, 33mins after you posted on this forum, not 5 minutes - and a total of 10hrs 24mins after first reporting your issue via email, not 12 hours.Just to put all of this into context you reported your issue on 04/06/2017 @ 06:11 (GMT+1). You then sent three further emails - one on 04/06/2017 @ 06:13, one on 04/06/2017 @06:21 (both of these with more information), and a final one asking for the funds to be sent to a certain deposit address on 04/06/2017 @ 07:29. You then made your post on the forum on 04/06/2017 @ 08:02. 6 hours, 31 minutes after that post, at 04/06/2017 @ 14:33, you then sent an email responding to another member of the team and asked if we had gotten your emails, and 2 minutes later at 04/06/2017 @ 14:35 you received the following response noting that we received your emails and you would be advised of the outcome via email and here as you had both emailed and posted about it: We received your emails and I am reviewing them now; I'll let you know the outcome once I'm done checking everything out, and will respond to you over on bitcointalk also.
You then sent a number of emails in response to that at 04/06/2017 @ 14:36, @ 14:43 and @ 14:55 regarding your self-stated 'stubborn nature and immaturity', while also advising that you were going to take your forum post down and that the site seemed slow lately. You then emailed at 04/06/2017 @ 17:29 (2hrs 56mins after my last response advising you that you would be told the outcome once I was done checking everything out) asking simply " really, ??", and then went on something of a tirade here about not getting a response despite being advised that you would get a response about the issue when the outcome had been determined. So as I explained to you in my initial email which you seemed to take umbrage at: Please understand that we do also have other site obligations, site issues and offline obligations (family, situational, etc.) to take care of simultaneously - we are a very small team here at Bitcoin Video Casino, and as mentioned earlier I will let you know the outcome once I'm done checking everything out. Sufficient time taken to carefully check things out gives the best results, and we don't like to give anything less than our best.
You seemed to misinterpret that as an "excuse" concerning family / my private life whereby 'situational' actually also entails a period of sleep due to the situation of us being in different timezones. As you may be more interested in a TL;DR:To cut it all short the timeframes that you mentioned were incorrect - you reported your issue at 04/06/2017 @ 06:11 (GMT+1) and received a response about it at 04/06/2017 @ 14:35 (10 hours, 24 minutes after reporting the issue which, although an unusually long time-frame for our support responses, is a reasonable timeframe allowing for members of the team to be able to sleep due to situational / timezone differences between them and you, and allowing them take care of other emails which came in before yours before getting to yours in the list and responding to it).Cheers! |
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I took one look at that response, saw the length of it, but didnt read it, because the answer is, "There's no excuse"...
The only thing I saw was the sentence "We respond to ALL emails...."
Hi jasonbourne212, If you do not wish to read the response due to its length that's absolutely fine, however it is that long precisely in order to address your questions. Regarding your statement of "There's no excuse", I invite you to read my response above - nowhere was it stated that an excuse was being made, in fact it is explicitly stated in that response that what you were told was an explanation in order to ensure you were as well informed as possible. So I guess the best question to ask would be, Can you explain the "No response I received for 12 hours until I posted on this forum, to finally receive this response 5 minutes later...(I'll quote you)
"We received your emails and I am reviewing them now; I'll let you know the outcome once I'm done checking everything out, and will respond to you over on bitcointalk also."
Thats your statement....
Yes, the short timeframe in which there was a lack of response was due to the reasons outlined in my previous post, my response above, and also in an email that you received. I mentioned that I was reviewing the emails and would let you know the outcome once I was done checking everything out, further advising that I would respond to you here on bitcointalk also. As you can see by my own words above there was no specific time-frame attached to this as there was other site business to take care of simultaneously - it was specifically stated that you would be advised of the outcome once things had been checked out, not within 12 hours, 6 hours, 2 hours, etc. Had I mentioned something along the lines of "Certainly, I'll get back to you in 2 hours with an answer" your outrage over waiting a longer period of time would absolutely be justified, but in this instance it was not intimated that you would receive a response with the resulting outcome within X amount of hours. So my question remains the exact same, why did it take email(S), before you replied that you now intend to respond to the forum???
I mentioned that you would receive a response via both email and the forum, not simply a response on the forum because you had posted here. I did also mention in my last post that we check this forum and emails periodically and usually respond to whichever one we open first (95% of the time this is emails). Given that you emailed and posted on the forum, my own policy (which may differ from other members of the BVC team) is to write a response to both email and forum post and send/post them together so as to ensure that conversations don't become disjointed and everything brought up is covered. If your answer is ANYTHING but, "Yes, I should have", then I'll be the one not to respond... Only because I see no benefit in trying to prove the very clear inaccuracy, and it would take way more effort than Im willing to put forth....
If you demand a certain answer from someone you are not asking for the facts of the matter at hand, rather you are demanding an answer that fits your own narrative and demanding that the facts are not explained at all - this is not conducive to establishing a full understanding of any situation, and I cannot explain the facts of the situation in relation to email responses any more clearly that I have done already both here and via email. If there is still any misunderstanding about anything that was posted I'll be more than happy to explain any of it in any level of detail if you would be kind enough to read the responses to the questions that you ask. We remain at your service on Bitcoin Video Casino for any issues or concerns you may have, but we ask only for a little patience while an issue that you reported is checked out properly and thoroughly so as we can refund you if necessary - I don't think that is an unreasonable position to take, and indeed you seemed to note yourself that it was not unreasonable by the tone of your email responses. Cheers. |
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To anyone reading that, yes it was me, I play here often, which brings me to my question.... OK, I have a question, and If you could, please try to give an answer to only this specific question alone..... Since you clearly know who this is, How come the ONLY way for me to get a response from you about when there's a very clear cut issue on your site, such as a video clip (You know), or a screen shot for example like the ones shown below, is it only possible for me to get a response from you, after posting on this fucking forum? 
image hosting
I'm not asking for any refund, but being a daily player for 5 years, there will be a few times where YOUR site is the problem (not many, but a couple), it is only possible for me to get a reply, after posting, then deleting a thread on this god damn forum??? To anyone with a delayed withdrawal, or delayed deposit, don't worry that is never an issue, and you'll get a very prompt, good reply, however, if you happen to ever run into any actual problem, where you lost money because of a problem with their site, (chances are you wont), I would say the best approach is to first post the problem here on this forum with your email address, so you will get a reply, that will ease your mind, but the odds of you getting a refund, are lower than the house's edge in dice.... Due to the fact it has only happened 2 or 3 times in 5 years, I'll continue playing and not worry, But I have to know why you ignore any emails unless first posted here?? Is there any possible explanation as to why you do that? And I'd rather you not email me the answer, I want to force you to say that it's not true on this forum, so I can re-post the "Family excuse" Thanks very much Hi jasonbourne212, To answer your specific question, as requested, we respond to all emails. When looking into something we may wait until the issue is resolved to answer further emails about that exact same situation, but generally speaking our support responses are very quick indeed. You're aware that we respond to all of your emails when we see them (unless we're investigating something and you send us further emails about that same issue despite knowing that we're looking into it) and there was no 'excuse' trotted out at all - as you wished to take this public as is your right, and we are happy to engage with you here as well as privately, in order to defend ourselves and give others reading this an idea of what you're talking about I mentioned the following to you [which you call the "Family excuse"] which, in all honesty, I think was a reasonable explanation of the situation for you to receive: Please understand that we do also have other site obligations, site issues and offline obligations (family, situational, etc.) to take care of simultaneously - we are a very small team here at Bitcoin Video Casino, and as mentioned earlier I will let you know the outcome once I'm done checking everything out. Sufficient time taken to carefully check things out gives the best results, and we don't like to give anything less than our best.
There is no need to try force us to do anything. We're very happy to engage with you in any forum of your choosing, whether public or private, with complete transparency. As privacy is of the utmost importance to us we won't quote your response or any of your other emails unless you give the go-ahead to do so. 'Family' was not an excuse of any sort, it was mentioned along with the word 'situational' in order to further your understanding of what offline obligations entailed so as you would not receive a simple explanation of "offline obligations, whatever those might be" for delays of a few hours in answering your emails. Situational also entails sleeping depending on timezone, and other offline commitments which may prevent a response for a number of hours. That being said our team is spread across the globe so there is usually at least one person manning the support email address 24 hours a day. Furthermore, any and all issues are always taken care of in a fair manner at the end of the day - nobody is ever left without a solution to their problem, and any actions we take in relation to any issues, purported, actual or otherwise are always explained to the player. We check emails and this forum periodically for support request and thread posts; we usually answer whichever one we open first (this is emails 95% of the time). You have mentioned most recently that you do not want a refund and that you wish for a response here instead, so in order to ensure transparency I am also posting here the response I just sent you via email: Please provide me with the deposit address of the account which you state the issue occurred on. You have now mentioned that you do not want a refund but if there is cause to provide a refund then we are obligated to provide one based both on our own moral code and generally accepted principles of fairness.
Cheers, and I'm sorry that you feel you haven't received an appropriate level of support - we do not wish any of our players to feel that way, and we do our utmost to provide a responsive level of fair support to all of our players at all times. It's very important to us that our players know they can count on us to investigate any issues they might have, and although user patience can sometimes grow thin when waiting on a solid answer the reason that certain things take time is because there is a lot of data to work through, and there are other support requests open at the same time, as well as other site and offline obligations - although site obligations take up the vast, vast majority of all BVC staff's time, and we wouldn't have it any other way!) Please feel free to respond wherever you're most comfortable, and as always there are certainly no hard feelings at all. We understand your frustration and would like to ease it in the manner you're most comfortable with. You know that you will never receive a hostile response from us, and this situation is certainly something we would like to resolve appropriately. Thanks, and we look forward to resolving this to our mutual satisfaction (with a full reason for any decision, as always). |
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Please help!!!
I have been playing on your site for a few months and I just use whatever account it gives me when I open it in my browser.
I sent a large deposit and played for ~20 minutes, and won a decent amount. AS soon as the balance turned green, I went to "cash out", and hit withdraw entire balance and put in my address, but it said error contact support and my balance went to 0.
I have sent you an email, but please help!! This is alot of money.
EDIT: Payment showed up! Thanks. Not sure what the error was but I can breathe easy now!
Hi mooozi, Sorry for the withdrawal issue and any associated panic!! We had a timeout error which prevented withdrawals from processing correctly, and this should now be fully resolved. Congrats on your win, and thanks for your patience. Cheers! |
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Hey, theres a rumor that someone has actually hit the slot jackpots on ALL 3 sites, (Z Cash, Dash, and Bitcoin)  Is that even possible  It takes a Slots player with a lot of dedication, a little casino love and just a dash of luck, but yes indeed!  |
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Hi All, Just gave it a shot.Placed 150k satoshi got back 680k satoshi(: Its real, you can use my referral link to help me(: and maybe my luck be passed to you!! https://bitcoinvideocasino.com/?r=230011091You can PM me i will send you my screenshots as proved!Happy! Hi there, That's great to hear, glad you made a nice return on your wagers! |
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Here's a plus for bitcoinvideocasino
When you withdraw, they deduct 0.0001 btc. However, they pay much more (at least with mine recently) in blockchain fees. I have played at other sites where they pay less than optimal fees and have waited DAYS
When these guys pay, I've always seen it in the next block. Kind of important these days :-)
Hi jonasBTC, it's good to hear from you! Thanks for chiming in with the above. We do our best to add the optimum fee to withdrawals at all times to ensure timely inclusion in the next block. We've always prided ourselves on the fact that we don't limit our players withdrawal amounts or engage in any sneaky tactics like some other online casinos to keep any player funds onsite - and this is because it isn't our money, it belongs to you, the player. Stemming from that mindset we feel have a responsibility to our players, both morally and professionally, to ensure that every player can get their money offsite as quickly as possible whenever they want it. |
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Hi,
I was just checking back here. I see that the broken Craps game that I reported to you a few weeks ago has not yet been fixed as it is still offline. Do you have any word on why fixing this is taking so long?
Separately, please comment on the following:
Why at your casino are craps odds set so low for place bets on the six and the eight? Every other casino at which I've played uses the standard 7 to 6 odds when winning a place bet on either the six or the eight. But your casino pays only 29 to 25 odds. Thus a six-dollar bet on, say, the eight, which should return an even seven dollar win, instead pays only 6.96 (which is even probably rounded DOWN at some later point). This is a huge hit to the player!
The casino already has a major advantage at the standard 7 to 6 odds. Why hit the player for an even higher casino advantage? You really should have this fixed.
I also want to report this: The standard is that place bets are OFF during a come-out roll. Yet your casino keeps them active? Why? Keeping the place bets active during the come-out roll means that the user has to manually remove each of his place bets each time the come-out roll happens. Since your web interface is very deficient in this area (to remove an allowed bet requires first mouse-clicking the bet on the craps table, then clicking up near the top of the screen in the empty bet box, which finally removes the bet. Later, after the point is made, the player then has to re-add each of his former place bets. A real pain!!
The solution is to make your software behave in a standard way, which is to make the place bets inactive during the come-out roll. Your software already does this correctly for the odds bets, which are made inactive during a come-out roll. You need to do the same for the place bets. Either that or improve your user interface to make it easier to remove and replace bets.
Hi sid4343, I'll get an update for you on Craps and provide the answer here for you. Regarding Craps odds for place bets on 6 & 8, I'll discuss this with the team. Our low house edge and the related exceptionally high expected return rate (99.8% on Craps) may very well be the reason for this, but again I'll check this out and get back to you on it. As far as keeping place bets active during the come-out roll, we have never had any complaints about this setup before but we're happy to take your feedback into consideration. It's no secret that Craps is our least popular game with just ~1.8 million games played in comparison to our Slots offering with ~55.5 million games played, so it's likely that the level of play simply wasn't there to give cause for such feedback. Then again, perhaps this is actually one of the reasons that Craps is less popular than our other games so we're very happy to receive your comments and critiques which might allow us to improve the Craps experience at BVC. I'll check back in here with you once I have answers / consensus regarding the above. Thanks again, sid4343! |
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 We still likely have a few bugs to work out, but it is ready for you to play today. We have implemented the Zcash shielded addresses too. All deposits are moved to a shielded address, and all withdrawals are then processed from that address. In practice this should mean that all deposits and withdrawals are completely anonymous. The only down side is that it takes about a minute for the CPU to compute the shielded address withdrawals, so rather than the 2 to 10 seconds for a conventional Bitcoin withdrawal, the anonymous Zcash withdrawals will take 30 to 90 seconds. As always, our games are provably fair, with some of the very best odds of any casino in the world. The current house edge for all games is: The affiliate program is up and ready. The Android app will be coming soon. Please give it a try and provide feedback on what else you would like to see. |
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We still likely have a few bugs to work out, but it is ready for you to play today. We have implemented the Zcash shielded addresses too. All deposits are moved to a shielded address, and all withdrawals are then processed from that address. In practice this should mean that all deposits and withdrawals are completely anonymous. The only down side is that it takes about a minute for the CPU to compute the shielded address withdrawals, so rather than the 2 to 10 seconds for a conventional Bitcoin withdrawal, the anonymous Zcash withdrawals will take 30 to 90 seconds. As always, our games are provably fair, with some of the very best odds of any casino in the world. The current house edge for all games is: The affiliate program is up and ready. The Android app will be coming soon. Please give it a try and provide feedback on what else you would like to see. |
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I'm new to bitcoinvideocasino. I basically like the way it is setup with a simple interface, unlike most online casinos with all their glitter, flashing lights, and hype.
That said, I've had some really game-stopping problems here while playing my favorite game, Craps. When playing, I get all sorts of server errors with messages such as "Bad bet" and "Invalid game" and "Sorry, but there's a problem with our software." I have reported this to support (who have all been very friendly and nice), but here today, about five days since I first reported the problems, I see that the problems still aren't fixed.
Being that the errors that I have reported actually wipe out your bet without returning it to your balance, I'm surprised that the Craps game isn't either temporarily taken offline or, preferably, fixed by now. (Support did restore my balance, however, after I reported the problems to them.) If I owned an online casino and errors of the kind that I have been reporting were occurring, I'd have it fixed immediately. It would be a bread-and-butter issue for me. I'm not sure what's taking so long to fully address this.
Has anyone else been getting these same kinds errors on the Craps game? They're easy to trigger. On a test account using test credits simply make a Pass bet backed up by a few Come bets, using maximum odds where allowed. Within short order, the program crashes miserably.
I wish the bitcoinvideocasino the best. As I said at the beginning, I like what they have here. But having software bugs of the kind I have reported, and allowing these bugs to continue day after day on an online casino, is really puzzling to me.
Hi Sid, Thanks for chiming in here on our thread, and we're very glad you like our setup (the issues you have had notwithstanding, of course). Our team is based all over the globe so timezone issues can sometimes come into play when resolving issues - this can cause some delays but generally speaking we do get issues resolved quite quickly. Apologies for the lack of timeliness in getting this sorted out but it certainly is on the tech team's radar and we'll continue to update you as information comes in. I have ensured that Craps has been disabled while they investigate. Thanks again for taking the time to 'light a fire under us', so to speak! Cheers! |
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Did you buy the satoshidice.com domain or do you pay for the traffic or are you operated by Rakki N.V.?
Hi there game-protect! We have zero past or present relationship with 'Rakki N.V.'; a quick search of SatoshiDice threads here on bitcointalk has thrown up mention of 'MegaDice', and we are also entirely unrelated to that entity or whomever controls it. Bitcoin Video Casino has been in existence since 2012 and we have never been managed nor operated by any entity outside of our small team. Regarding SatoshiDice all we can say at present is that people can stay tuned for a new website at Satoshidice.com |
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do you reply to every email
We certainly do, and all emails have now been replied to. Cheers! |
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Aaaand we're back online! If any of you have any further issues please don't hesitate to get in touch with us at admin@bitcoinvideocasino.comCheers all, and good luck in your games! |
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This is a great thing, you already made it this far, by making android version. But this question is still making me doubt. Is this secure? I saw that it is apk, and last time when I tried download an apk version, my account is being hacked or banned. That is why I never download apk version on mobile again
Hi BTCevo, If you download the .apk file directly from our website it is completely secure and safe to use. However, if you find it online anywhere else please do not download it; any file purporting to be our Bitcoin Video Casino app which is hosted on an external site may have been altered and may well have malicious intent. Please do feel free to install the .apk file directly from our site (by clicking on the 'Android App' link at the top of any page), but as with anything online, always be sure that you trust the source before installing it on your device. Cheers! |
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I assume this is the issue that caused my balance not to show? That's exactly it! Hopefully there won't be any further issues once we're back up and running but if there are we're always just an email away. |
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Gary is looking into my problem. You guys have always had the fastest and most helpful customer service.
Excellent, glad to hear it and glad you're happy with our customer service; we take a lot of pride in looking after our players! We'll be down for maintenance for about 30 minutes just to resolve a synchronisation issue. Apologies for any inconvenience caused to you good folks! Cheers! |
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please check your email. Im having trouble with deposit.
Hi bitcointrad3r, All emails we received within the past 60 minutes should have been answered and should be up to date - could you PM me your email address if you haven't yet received a response so I can double-check this? Cheers! |
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