Hi,

I'm sorry to hear about your recent bad luck on the site.

Bitcoin Video Casino is provably fair. There is literally nothing we can do about the good or bad streaks that can happen.

We have a very low house edge on our site (0.5% or less for all games). This means that we generally can not give out bonuses, since we don't earn very much.

Any player that would like to audit their games can email admin@bitcoinvideocasino.com for a list of all games played on their account. We will then send a spreadsheet that shows the cards that were dealt and the outcome of the games. The user is then free to analyze this data however they like, perhaps by writing some simple python scripts. However, none of this should be necessary since every game is provably fair and independent from the previous game played.

Hi,

We responded to your email within 3 hours. I don't think that is an unreasonable amount of time for an email response.

We are a very small team here. We are unfortunately not able to monitor emails 24/7. We have considered hiring people to handle user emails, but this quickly becomes a security issue.

The test credit and real credit modes both use the same provably fair game code. There is nothing that we can do to manipulate the outcome in any way. If, for example, we tried to give the user more winnings in test mode, the browser-side provably fair verification would detect it and report it to the user.

We sent an email reply a few minutes ago.

Please keep in mind that we can only sell the site to someone trustworthy and experienced in running sites like this.

If you send your Bitcoin deposit information to admin@bitcoinvideocasino.com we can help you recover your account.

We got your email and have gotten back to you already.

If you ever want to return to the same account again, you'll need to save the private URL that can be found by clicking the "account" tab. This URL is also displayed whenever the new deposit popup is displayed. Otherwise it is possible that a new account will get created when you return to the site.

Hi,

We received an email from you about an hour ago. We then responded to your email within an hour, which included resolving your problem. We don't see any other emails from you. Are you sure that you sent it to the correct address? (admin@bitcoinvideocasino.com)

A Bitcoin transaction was credited to your account on Feb 17 which then turned out to never get accepted into the blockchain. We require two confirmations for all deposits before we can enable withdrawals for the account. We have to do this since otherwise a bad user could send an illegitimate deposit to his account, and then immediately withdraw the funds from his account.

We have sent you the specific details in the email we sent you.

Thanks for the nice words about our slots!

We have considered adding themes for a while now. There could be a button next to the help button where you can choose what theme to play with. We also briefly thought about having special limited time holiday themes (Christmas, Halloween, Easter, etc).

We just had our biggest 0.005 BTC Slots jackpot ever! Congratulations b20397fb81 on your enormous 405.48 BTC win!!!

Yes you are probably correct that part of the problem lies in the progressive jackpots themselves. When the jackpot has a positive expected return, there is an incentive for bot operators to quickly play games since in the long run they should come out ahead.

When we created the site, we believed that adding progressive jackpots would be a fun way to make our site stand out from all the others. The jackpots are always changing size, so it serves as an incentive to come back to the site and see how big they are. It also lets some lucky players win big prizes. Therefore, we designed all our games around having progressive jackpots in addition to a low 0.5% house edge. We'd like to think that there are plenty of users that enjoy the jackpots – they probably just aren't as vocal on this forum.

We are worried that if we remove progressive jackpots and use some kind of fixed jackpot system, we will disappoint other users. As far as we can tell, most users come to the site and have a good time. If we start changing things around, that may no longer be the case.

For what it's worth, the most recent 37.048 BTC slots jackpot was won by a player that was playing at a rate of 2 games/second. As far as we can tell, this was a regular user that won the jackpot. Regular users do still win the jackpots. We do also sometimes see that a jackpot is +EV, but nobody is currently playing.

We only ever play the games on the site when testing something out. We never try to win the jackpots. We know that in the long run, with our 0.5% house edge, we will come out ahead, so we don't need to cheat. From a business perspective, it would be devastating to our site if we got caught cheating, so we simply refuse to do it. There are a lot of questionable Bitcoin businesses out there, but we are not one of them.

Sure!

Bitcoin Video Casino has an API that anybody can use to make their own creations. This can include things such as building a new UI to play the games, creating mobile versions, trying out different AI strategies, etc. We have nothing against people creating bots to play the games. This is essentially what autoplay does already.

What we do have a problem with is people using the API to create bots that play the games too quickly. It's not fair to the other users if the bots can flood the server with too many games per second, especially when the jackpot is +EV. If we detect a user playing, for example, 100 games per second, we flag that as a malicious bot and disable the account.

The problem is that we can't detect users that split the bots over multiple accounts and multiple IP addresses. As far as we can tell, each single account is playing the games at a normal rate. All accounts on Bitcoin Video Casino are anonymous already, so there isn't anything to make these accounts stand out. It would be terrible if we started flagging real human accounts as bots just because they happened to be playing at the same time as the bots.

Some people have suggested extreme measures like forcing regular captchas on all users, but I believe that something like this will make the site less enjoyable for most users. We are still looking for a better solution to detecting malicious bots.

Bitcoin Video Casino absolutely does not operate any bots. We just run an honest site with 0.5% house edge and that's good enough for us.

Thanks for bringing this to our attention. It looks like admin@bitcoinvideocasino.com was not forwarding to the correct email address. We have fixed the problem and are now working on replying to all of those emails. Sorry about that!

The site now up again. All deposits and accounts are fine. I'm really sorry about the inconvenience.

One of the hard disks on the server seems to have gotten filled up, so the server is experiencing some problems. We have temporarily taken down the server while we fix this.

I am really sorry about the inconvenience. All accounts and deposits are fine.

We have temporarily disabled the stats display since they were causing some problems on the database. When we build a better solution we can enable them again.

If you'd like us to look up some stats for your account, please feel free to email us at admin@bitcoinvideocasino.com and we can check the database for you.

I took a look at these accounts. Most of them were playing at a rate of 2-4 games per second, which is about the same as a user playing on autoplay in a single screen.

One account (it didn't win) was playing at a rate of 10 games per second, which could be a bot or multiple browser sessions playing at the same time. If the account shows up again we'll take a closer look.

Please keep in mind that the above list of users is showing a full minute of play. So even a regular user would get in a lot of games during these 60 seconds. 4 games per second on autoplay would be 240 games per minute, which would result in hitting 0 about 6 times every minute.

Hi,

Could you find us some online blackjack rules somewhere that state that if the dealer does not peek, then 21 vs dealer blackjack is a push when you split? We would be very interested to learn about this, and if this is universally the accepted rule then we will fix this on our site right away. We have implemented this site with our understanding of the Blackjack rules, but if something is not correct we will change it.

We can also look into enabling dealer peek at the cost of altering something else. This would be a bit more involved to implement, since it would require changes to the server back end, provably fair code, user interface, and then a lot of testing.

We can't have two sets of rules depending on whether the user is playing the progressive game or not. That would be too confusing for the user.

When we decided to build this site, everyone agreed that each game should have a progressive jackpot that all bets contribute towards it, and we are going to stick with that decision.

Hi,

If I am understanding you correctly, the three issues that you presented boil down to this one issue: When you split on aces or tens and then get 21, you still end up losing if the dealer gets blackjack. As far as we can tell, this is standard blackjack behavior. This is why we don't list this in the rules. Your hand and the dealer's hand only counts as a blackjack if the first two cards are 21. Once you have split your hand, you will have now played more than two cards.

Here is a quote from wikipedia: "As a general rule, a ten on a split ace (or vice versa) is not considered a natural blackjack and does not get any bonus."

http://en.wikipedia.org/wiki/Aces_and_eights_(blackjack)#Splitting

If you were to get 21 with three cards, and the dealer has blackjack, the dealer will win. Similarly, if you get blackjack and the dealer does not also have blackjack, you win no matter what since the best hand he could get would be 21 with three or more cards.

The relevant thing that we do list in the rules is "dealer does not peek". This means that if the dealer has blackjack, he does not immediately tell you. We could look into adding dealer peeking, but then we would need to change other rules in the dealer's favor to ensure that the house edge stays at 0.5% before progressive jackpot contributions.

Yes, if you both get blackjack it's a push. If the game is not doing that, please press the green "verify" button and send all the information to admin@bitcoinvideocasino.com and we will take a closer look. We have never heard of the user losing despite getting blackjack, but we will of course investigate this.

Correct, we add 0.1% of all bets towards the jackpot. If a user is paying 1 credit to play the bonus game, we add 37.1% of that side bet towards the progressive jackpot.

You can check the expected return for all games by clicking the "expected returns" link at the top of your screen. All of our games have at least a 99.5% expected return. Craps comes in at the top with a 99.8% expected return, while video poker has the second best returns at 99.75% (0.25% house edge).