Hi,
I have a problem with my card, i can't withdraw money in ATM, i have a message who say that i have reached the limits.
I have a verified account and i have not reached the limit of my card.
Thanks.
Hi, Please contact us via email or livechat and we'll do our best to solve your problem! |
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I see that the old limits come back  That's good news. When will you fix this bag Sorry, card loads are temporarily unavailable.Load cards go without problems but the first thing that always shows is this Yes, that's quite an annoying bug and we are sorry for not fixing it quickly. Our developers have promised to solve the problem in the nearest future! |
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I am not sure if this is right but, weren't the old limits at $2500?
That's correct, good memory!  Previously it was possible to load up to $2500 to an unverified card but only $1000 to withdraw from it which, in our opinion, didn't make much sense, hence why we have convinced our card issuer to review these limits. Now the loading and unloading limits are even. |
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Hello. I dont want to verified my Account, how do I get my Money back?
Have you read the update about the limits? We have reverted the old ones! Check them out here https://cryptopay.me/bitcoin-debit-cardYou do not need to get verified to spend up to 1000 USD/EUR/GBP from your cards. If you still would like to get your money back, there is an account closure procedure. Please contact our support team via the live chat or email and they will be happy to assist you. |
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There it goes to the trash.
Will there be different limits or always 100€ for unverified accounts? If the limits will be the same I don't get the good news  This is the case with all the prepaid cards now, although the £100 is smaller than others I have seen, others have a max of £250 for unverified. Either way it is the end of the prepaid cards unless you verify, what cards are you bringing out Cryptopay? if they are prepaid cards they will fall within the same regulation.
ATTENTION! We have good news for the old and new users with the unverified accounts! Of course, we do realize that the new limits are quite frustrating, that's why we have been doing our best negotiating with our card issuer over the last couple of days and finally convinced them to revert the limits. We are happy to inform you that the old limits have been activated again today! Check them out on the following page https://cryptopay.me/bitcoin-debit-cardCryptopay ❤️ you!!! Hello, well I have an Update, I received from you the Visa card today via DHL here in Brazil, and it's the same than the one received from competitors (provided by My choice too) and that's working fine for me. Thing is you rejected my application for this card as I'm originally from Morocco, and then you sent it to me...I wonder what for? Could you please send me via PM a phone number to call? No one is answering me on the Chat support...I want either lifting the 100usd limit or get a refund please. I would appreciate your help.
Unfortunately, we do not have a phone support but you can always contact our friendly customer success team via live chat or email and they will be glad to assist you. Hopefully, the news about the come back of the old limits will make you feel better! Now you will be able to load and spend up to 1000 USD/GBP/EUR from your card. Should you wish to raise these limits, submit the documents for verification and our compliance officers will review them within 1 business day. Cheers! |
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They have Removed the option to order any cards . I need their card urgently and waiting for last 24 hours . I hope they will enable to order new cards soon .
Hello! Yes, we have terminated the card orders for the unverified users in line with the 4AMLD. Sorry for the inconvenience  Meanwhile, the good news is that in a couple of weeks we will launch our own cards. We will keep you posted! And with old users who do not have a verified account? Will new 4AMLD provisions apply to us also, or on a debit card we still have a limit of 2500$? If I verified account will it visa inform the tax administration about my previous transactions and spending on the card? Can we get more information about the new card? We have good news for the old and new users with the unverified accounts! Of course, we do realize that the new limits are quite frustrating, that's why we have been doing our best negotiating with our card issuer and finally convinced them to revert the limits. We are happy to inform you that the old limits have been activated again today! Is Visa supposed to inform the "tax administration"?
VISA will disclose the info on your spending and transactions only upon a law enforcement request. ...what cards are you bringing out Cryptopay? if they are prepaid cards they will fall within the same regulation.
The new card will be a contactless MasterCard. More details are following soon! |
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They have Removed the option to order any cards . I need their card urgently and waiting for last 24 hours . I hope they will enable to order new cards soon .
Hello! Yes, we have terminated the card orders for the unverified users in line with the 4AMLD. Sorry for the inconvenience Meanwhile, the good news is that in a couple of weeks we will launch our own cards. We will keep you posted! |
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Cryptopay has updated the card limits according to the 4MLD. In case of exceeding founds (because of the old limits), other card reseller like Uquid or Advcash simply move the money to the BTC wallet to allow a Withdrawal if an user doesn't like to get verified while Cryptopay "locks" the card founds with the impossibility of do anything if not verified (this is stealing money). Moreover they didn't show any warning in the user account's page of this circumstance in advance. Cryptopay gives our money back and let us convert the exceeding founds back to the BTC wallet  .I thought I was the only one getting this limitation to 100USD/EURO... now I have small founds there, nothing to worry about but I paid for the Debit card and got rejected and didn't get a refund or any message regarding an eventual refund... this is really bad... Hello! Please contact our customer support about the debit card order rejection. We always issue refunds in such cases. |
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Cryptopay has updated the card limits according to the 4MLD. In case of exceeding founds (because of the old limits), other card reseller like Uquid or Advcash simply move the money to the BTC wallet to allow a Withdrawal if an user doesn't like to get verified while Cryptopay "locks" the card founds with the impossibility of do anything if not verified (this is stealing money). Moreover they didn't show any warning in the user account's page of this circumstance in advance. Cryptopay gives our money back and let us convert the exceeding founds back to the BTC wallet .Good day! Currently, in case of exceeding the limits, there is a procedure of closing a card and transferring the funds back to your Cryptopay account. No one will steal your money. As for the card limits, they are all listed in the table here https://cryptopay.me/bitcoin-debit-card Also, we have sent emails to our users about the changes associated with the 4MLD. |
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P.S. The offer is valid for the active members of the community only (activity of 30 and higher).
I am interested in your promo offer . I will use the card for paypal verification . Please send me promo code thanks Hello! Please find the promo code in your direct messages and enjoy using your card! |
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Am interested in this free card. Please send me a voucher, thx. (2) Hello, You need to be an active member with the activity score higher than 30 to get a promo code. Once your activity score is 30 we'll gladly give you a promo-code for a free card  Stay active! Hi, I'm interested in trying out the card and I'd like a promo code. Thanks. Hello, Promo-code sent Enjoy using your card! |
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It still writes Sorry, card loads are temporarily unavailable, but when I go to Transfer to and choose Plastic USD Card I can load a card.
I just load a couple of dollars, It's pretty weird about it and there is no response from the support here
I'll have to go to some store to see if card works.
I still see that I have a limit 2500$
Edit: card works just fine, I've just been in the store and bought sugar
Hello, We have a little, but very annoying bug  Card loads are working fine, but the error message "Sorry, card loads are temporarily unavailable" shows until you choose the card you want to load. We're working on fixing it ASAP. Sorry about this  |
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I would like to receive the card, could you please send me the token. Thanks
Hi, The promo code has been sent to your personal messages Enjoy using our card! |
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Can you use your service in the UK and if so can I get a free code please?
Yes, sure. We are a UK based company and do offer service in the UK. The code has been sent to your inbox. Enjoy using the card! |
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hi, are you guys still giving way these cards? please send me a code for one. Thanks
Hi, The promo code has been sent to your personal messages Enjoy using our card! |
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Are these cards contactless? looks like it in the picture on the website? if so I would appreciate a code, I did have one ages ago but never got around to using the card.
Hello, Our cards are not contactless, they're plain black or grey. However, I've still sent you a promo-code Please check your direct messages! |
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Am interested in this free card. Please send me a voucher, thx. (2) Hello, You need to be an active member with the activity score higher than 30 to get a promo code. Once your activity score is 30 we'll gladly give you a promo-code for a free card Stay active! |
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CryptoPay iOS App is beyond AMAZING!
Congratulations! Bravo!
Hello! Thank you for your feedback! We're happy you like the app  |
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Am interested in this free card. Please send me a voucher, thx.
Hello! The promo code has been sent to your inbox Enjoy using our card! |
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20 days already and the card haven't been shipped yet . and yeah it's Express Shipping . or at least that's what they call it
Please contact us via livechat or email, we'll investigate your case and negotiate with our card issuer to provide a refund. Thank you! |
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