Atari02, forget the wiibox, I don't want it, I'm interested in the refund, are something about that?
Hi Fassade, That's no problems. I will refund you $75 through paypal. Don't worry about sending it back. It will be too expensive for me, just keep it as a souvenir. Alex |
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I'm so tired of everyone on these forums opening up shop and taking 20x more orders than they can handle. Go ahead PM me and ask where my webstore is? Five datacenters and we don't miss a beat on orders or we correct and compensate immediately.
Just effing say no I can't take new orders because that kind of greed would prevent me from hitting even 50% order accuracy and piss off my customers.
Who takes over a market by bashing to the bottom of a price war without the facilities to deliver? Come BFL I mean GAW I mean HashFast I mean KnC I mean Avalon;
* Flips desk and walks out.
Unfortunately with the time-critical nature of the market there is no lack of demand no matter how much they screw the customers. And when the customers do get screwed it's too late to do anything about it anyway. Never thought i'd say this but this makes me appreciate marketplaces like eBay - for all its faults it would weed out amateurs like that with a couple of negative feedbacks. Here they can set up self-moderated threads and can go on for quite a while. Full disclosure: I ordered from atari02, had to cancel due to delays, then unfortunately fell for GAW bait'n'switch scam (which turns out to be the same or closely related entity as atari02). Suchmoon, I was under no obligation to give you a refund. But I did rather than force you to wait and take the product like other sellers. And how did GAW bait n switch may I ask? |
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Good luck getting a refund from this guy, i've been waiting weeks and he keeps saying tomorrow, tomorrow, i'll get my guy to do it. late shipment, Incorrect parts sent (which he fixed luckily) and a dead wiibox on arrival
stop ignoring my messages atari!!
Hi Donggo, I am not ignoring your messages, just very slow to reply. I have been hammered the last two days. That is why I have expanded my operations with GAW who has the resources for customer support. Secondly, I will arrange to RMA the dead wiibox, I have offered you a Raspberry Pi instead. It was not my obligation, but I will fulfil that. I could easily send you a new wii box which I have many in stock. But i want you to have a better solution since I have that solution now. Thirdly, the refund is an offer I made to you. I hope you realise that. And I do that with all intend to make my customers happy. Not an obligation as well. Initially it was credit towards a future purchase, but I eventually gave you what you wanted. So technically it is not a refund, but credit I extended back to you. I believe there is no one else out there that will offer this. They will take your money, no credit, no refund period. Only GAW miners now have a 5-day guarantee and will reimburse customers for mining lost if they fail to deliver in time. |
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Me and Danny have escrow ready, I hope you see the message here, because the PM system has obvious issues ...  Got the escrow message. You order has been packed and will be picked up by DHL in the morning. Cheers |
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Called DHL and they told that they need "confirmation of order" to verify amount for taxes.
They said China usually gives wrong amount.
My order batch #4 is stuck in DHL Finland from friday and can't get touch with atari02..
Email sent to you with the requested documents. Cheers |
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Now it says shipping complete for batch 5. Yet mine still hasnt left the china warehouse. Alex maybe you should refund me.
I have had warehouse follow this up and I will PM you an update. Cheers |
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Atari
Explain to me why I have to pay customs fee to DHL for handling my package?
That's not what you declared.
You said there won't be any problems and additional costs.
I paid premium for your service which whas dealyed shipping and now package is stuck and won't be released before weekend.
Best regards
Tom
wow...im scared about it too, you are in EU right? However talk with atari, we will pay tax ( he told me that ) How much do you need to pay for your package? That was not a custom tax he as talking about but a DHL handling fee for their service to clear customs. If anyone has to pay this I am happy to reimburse you. Cheers |
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Atari
Explain to me why I have to pay customs fee to DHL for handling my package?
That's not what you declared.
You said there won't be any problems and additional costs.
I paid premium for your service which whas dealyed shipping and now package is stuck and won't be released before weekend.
Best regards
Tom
Hi Tom, According to the details on DHL it has just arrived at the sort facility at Leipzeg, Germany. It should not have a problem clearing customs. Is it a customs fee for handling package, not customs tax charged on it? DHL in some countries charge a handling package fee. I will be happy to re-imburse this amount to you after you have paid for it and collected the package. PM me the details and I won't leave you out of pocket. Cheers |
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Please respond to PM.
thanks
I didnt get your PM. Send again please. I have refunded you as well. Cheers |
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atari02,
I am holding some bitcoins in escrow for you. The buyer has received their products and authorized me to release escrow, but I need additional information from you before I can do so (among other things, I need a bitcoin address to send the funds to).
I've sent you a PM requesting the necessary information. Please respond to the PM at your earliest convenience so I can complete the transaction and get the bitcoins to you.
Hi mate, Thanks for that, I have been flatout busy with sales and support to even remember to collect my coins. I have sent you a PM with the BTC address and the request to leave some BTC as tips for your service. And there is a new escrow request too. |
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I got my shipment of 10 units yesterday. Thanks Alex!
I've got the units in a test configuration and have been mining for about 12 hours. The only issue so far is that one unit is showing about 10 times as many hardware errors as the others. I'll try isolating the problem by switching cables and whatnot.
A bit of feedback. It would be nice if the power cables were a foot or two longer. As it is, you really have to put the units close to the power supply. In my final configuration, I'll probably solder some extensions on the power plugs so that I can isolate the power supplies to the back of my rig.
Lastly, my order was supposed to be without a controller because I've got my own Raspberry Pi. But in the USB hub box there was a little board that has an Ethernet and USB port. There was no case. I assume this is a controller, but I've never seen one before.
Maybe when I've isolated my hardware error problem we can figure out how to get this card back to you.
Thanks again for your support.
Ok, I will look into 1m DC cables, I guess if it's too long, customers can always cut it. It would increase the cost for me a little but I'll keep the pice the same. Seems to be a dispatch error that you got the controller. If you need to RMA then you can send it back along with it. RMA is picked up by our couriers so you are not out of pocket and I'll pop a new one in the mail for you. Keep me updated please. And I am happy to be of assistance to you. Cheers Alex |
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You guys used escrow?
I want to order 25 Gridseed Miners ..
PM sent to start the escrow service with DannyHamilton |
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I'm a bit confused from the OP, Where are you located?
Do you ship these from US or from China?
The OP is in Melbourne but these ship from China at the moment although new orders may go through GAW miners in the USA
1. USA and Canada order will be shipped from within USA by the GAWMiners dispatch center
2. All other countries will be shipped from our China dispatch center
3. ALL CUSTOMERS CAN HAVE THEIR MINERS PLUGGED INTO GAWMINER'S DATA CENTER AND HOSTED 1-YEAR FOR FREE ~ INCLUDING FREE ELECTRICITY. CUSTOMERS CAN TAKE DELIVERY OF THEIR OWN MINERS AT ANY TIME!! SEE WWW.GAWMINERS.COM FROM MORE DETAILS.
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Still waiting for information on my batch 4 shipment.
Shipment tracking has been PM to you. Check inbox |
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Can anyone confirm if their factory controller is able to mine 10 devices?
Mine seems like only nine are mining but the 10th one is not.
I'm assuming it's the Gridseed wiibox - yes, it can handle 10 units. Find out which one is not mining, swap cables, maybe you have a bad connection. If the controller can see the device but no shares are submitted make sure to give it enough time. It make take 20 minutes on a high difficulty pool to start accepting shares. Thanks for the reply, yes it's actually able to to control 10 units. I realized that the 10th gridseed I got might be defective. I took one gridseed out of my other rig and I saw that all 10 grid seeds are blinking red  重启成功！---> "Restart Success!" Thanks to Google Translate Alex/Atari02, 1. What can be done for a defective gridseed? Seems like I got one, the rest of the nine are working fine. I am not aware about your RMA process (if any). 2. I am still waiting for my partial refund since Mar 16th. As promised, it did not happen today either.
Please advise. +1 for the refund, please. I know than you need more time for give us more answers, but I got this question: the Wiibox said: confine/define.php is not existes. What can I do? Where does it say that? Are any of the units mining? I have a updated wiibox image you can use and that may solve the problem. I will PM you the link. |
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Is the 25th shipping date for batch 5 final?
Price is droping rapidly around so Your offer isn't as good as before and any delays are equal to money loss for Your buyers...
Not to mention money lost due to not mining.
Hi gruber_69, I have PM your tracking number to you. I sincerely apologise for the delay. Let me know if you need help when you receive the units. Cheers Alex |
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Is the 25th shipping date for batch 5 final?
Price is droping rapidly around so Your offer isn't as good as before and any delays are equal to money loss for Your buyers...
Not to mention money lost due to not mining.
Hi gruber_69, Here is your tracking number: 60 7773 7886 I am terribly sorry for the delay. Let me know if you need help when you receive the units. Cheers Alex |
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Can anyone confirm if their factory controller is able to mine 10 devices?
Mine seems like only nine are mining but the 10th one is not.
I'm assuming it's the Gridseed wiibox - yes, it can handle 10 units. Find out which one is not mining, swap cables, maybe you have a bad connection. If the controller can see the device but no shares are submitted make sure to give it enough time. It make take 20 minutes on a high difficulty pool to start accepting shares. Thanks for the reply, yes it's actually able to to control 10 units. I realized that the 10th gridseed I got might be defective. I took one gridseed out of my other rig and I saw that all 10 grid seeds are blinking red 重启成功！---> "Restart Success!" Thanks to Google Translate Alex/Atari02, 1. What can be done for a defective gridseed? Seems like I got one, the rest of the nine are working fine. I am not aware about your RMA process (if any). 2. I am still waiting for my partial refund since Mar 16th. As promised, it did not happen today either. Please advise. Talk to me on skype. I will arrange free pickup for your RMA unit, and send a new one out. Cheers |
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Can anyone confirm if their factory controller is able to mine 10 devices?
Mine seems like only nine are mining but the 10th one is not.
DP, I think I have a solution for you. It may be an issue with the controller you have in hand according to gridseed. I have a new update to send you. I will post a link here soon, but will also PM you. Alex |
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BATCH#4:
Checked my email box and PM inbox.
Nothing in it, either tracking info or about the refund info.
For the refund I have already PMed you my BTC wallet address on 18th.
I am not sure if you are getting my PMS, but they do show up in my outbox.
I got your PMs, sorry for the late reply. Instead of the BTC, the paypal refund is working now. Check paypal you should be able to see it in your account sometime today. Alex |
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