Read rules you agree on registration. https://c-cex.com/?id=terms

10. Support
Opening more than one support ticket regarding the same problem is classified as ticket spamming. Abuses, foul language, ticket spam or threats in support system is prohibited, will not be answered and will lead to the permanent ban of any user account without compensation of any balances on the offending accounts.

We created XVG C-CEX token with [XVGCT] ticker to provide refund for XVG. We provide same XVGCT amount as your XVG balance. We will buy XVGCT by portions, using our earning at market price.

Due to technical issues C-CEX can be unavailable for day or two. We are working to fix it.
As for XVG - we had to spend a lot of time to fix this issue - but it turned to be impossible. We lost XVG wallet and it's backup due to technical issues. We will announce XVG refund program later.

The next batch of coins flagged for removal have been announced. The removal date is 14.02.2018. List available on front page. Please, notice, we do not send news by e-mail anymore.
We have to free up server resources for new coins by delisting some coins which have consistently low trading volume.
The following coins will be removed on 14.02.2018 if their average trading volume for the last month has not exceeded 0.5 BTC/day (15 BTC for last 30 days):

SixEleven [611], Adelphoi [ADL], AdvancedInternetBlock [AIB], AlpaCoin [APC], AppleCoin [APW], ArcticCoin [ARC], LuckChain [BASH], BitBay [BAY], Bitdeal [BDL], BitBee [BEE], First Bitcoin Capital [BITCF], BoostCoin [BOST], BritCoin [BRIT], BitLuckCoin [BTLC], BitCore [BTXC], Bitquark [BTQ], CaliphCoin [CALC], CryptoEscudo [CESC], CNBcoin [CNB], CryptoJacksCoin [CJ], CoreCoin [CRC], CereiPayCoin [CRPC], Crypto [CTO], DeshCoin [DESH], Dream8coin [DRM8], Droidz [DRZ], GA Coin [GAC], EBlackHole [EBH], Eclipse [EC], E-Coin [ECN], Elements [ELM], FastCash [FCH], FutCoin [FUTC], President Johnson [GARY], GlobalCoin [GBC], GelukCoin [GELUK], GoldCoin [GLD], GlobalTradeCoin [GLTC], Groestlcoin [GRS], Growers International [GRWI], HEAT ledger [HEAT], Hoppin [HOP], IoTcoin [IOT], Janus [JNS], Kronecoin [KRONE], Krypstal [KRS], Landcoin [LDCN], Loyalty [LOYAL], LEOcoin [LEO], Litecred [LTCR], MobileCash [MBL], People [MEN], MoasHoldingsCoin [MHC], Namo Coin [NAMO], NoLimitCoin 2.0 [NLC2], DNotes [NOTE], NovaCoin [NVC], OpinionCoin [OPNC], OTCCoin [OTX], PabyosiCoin Special [PCS], PieXcoin [PIEX], PiZZAcoin [PIZZA], Polygon [POLY], President Trump [PRES], ProCurrency [PROC], RolleyCoin [ROLC], SmileyCoin [SMLY], T-coin [TCOIN], TeraCoin [TERA], TengRi [TERI], TeslaCoilCoin [TESLA], Treasure Land [TLAC], UtaCoin [UTA], Varkk [VAK], Vsync [VSX], VirtaUniqueCoin [VUC], WA Space [WA], Wcoin [WCN], Bitcoin U.F. [XB], Bitcoin Auto [XBTA], CoinonatX [XCXT], GoldenBird [XGB], International Diamond [XID], ExodusCoin [XODUS], InternetOfMoney [XOM], InternetOfThings [XOT], Isotope [XTP], Bonanza [XZA], ZCash [ZEC], Zennies [ZENI].

You need to keep an eye on announces about coin delisting if you keep coins on exchange for a long time. No confiscation happened here. We always give a lot of time and even more for withdrawals after delisting announces. Please, read exchange rules: https://c-cex.com/?id=terms

Congratulations on winning voting!
Dev, please provide github source for your wallet daemon.

No - we hadn't it last year. This is first ever time we will afford some vacations for 4 years of non-stop work.

That was temporary issue with CF. Fixed already.

Please, confirm above data

For those who missed original announce.

C-CEX holidays vacations!

From December, 20 till approximately January 20 we will switch to "limited service" mode for New Year vacations.

We will: provide trading service, API trading service, C-CEX codes creation and redeeming, fiat deposits and withdrawals.
We will not: provide all cryptocoin and tokens deposits and withdrawals, support ticket service.

If you need your cryptocurrency to trade here or elsewhere during "limited service" period - please, deposit or withdraw it before December, 20. Please, do not send any deposits during "limited service" period as they will not be posted to balances.

We will resume normal service after January, 20. We may resume normal service earlier.

Happy upcoming holidays!!!

coldmoist, undead93, gsanjin, akenn123 - your all tickets and issues were resolved. We serve all tickets.

Yes - for ethereum we have many of such withdrawals. Unfortunately we could not help to make it faster because it does not depend on us. We created TX at the moment of your withdrawal and it got broadcasted. After that we can't do anything to make it faster. Many of such transactions took several days to get confirmed because of recent issues with ethereum blockchain.

Nobody lost any balance here. In case you have any issue - please, create ticket.
Sirwan - of course we have some automated answers to cut off tickets which does not require human attention. Please - keep replying 1 or 2 times on same ticket with any text like "Problem is not resolved" and it will be forwarded to human support team member. We never leave any tickets without attention and always resolve any possible problem which is possible to resolve (according to our rules).

We have to free up server resources for new coins by delisting some coins which have consistently low trading volume.
The following coins will be removed on 07.11.2017 if their average trading volume for the last month has not exceeded 0.5 BTC/day (15 BTC for last 30 days):

SixEleven [611], Alphabit [ABC], AnarchistsPrime [ACP], AdvancedInternetBlock [AIB], Altcoin [ALT], BitBay [BAY], BighanCoin [BHC], BoostCoin [BOST], BritCoin [BRIT], BitLuckCoin [BTLC], Bitquark [BTQ], CaliphCoin [CALC], CryptoJacksCoin [CJ], CoreCoin [CRC], CereiPayCoin [CRPC], Crypto [CTO], DA$ [DAS], DragonDigitalCoin [DDC], DT Token [DRACO], Droidz [DRZ], GA Coin [GAC], Eclipse [EC], Etherex [ETX], FastCash [FCH], FujiCoin [FJC], FutCoin [FUTC], President Johnson [GARY], GoldCoin [GLD], GlobalTradeCoin [GLTC], GoldUnionCoin [GUC], HEAT ledger [HEAT], JIO Token [JIO], Kingdom Coin [KGDC], KiloCoin [KLC], LEOcoin [LEO], MALCoin [MALC], MobileCash [MBL], EncryptoTel [ETT], Macro [MCR], Mooncoin [MOON], NoLimitCoin 2.0 [NLC2], NovaCoin [NVC], OpinionCoin [OPNC], OTCCoin [OTX], Polybius Token [PLBT], PiZZAcoin [PIZZA], President Trump [PRES], Pesobit [PSB], Robocoin [ROBO], SIGMA coin [SGC], Sikka [SIKKA], SilverCoin [SVC], T-coin [TCOIN], TengRi [TERI], Terra [TERRA], TeslaCoilCoin [TESLA], TerraCoin [TRC], WexCoin [WEX], Xaurum [XAUR], Humaniq [HMQ], Bitcoin U.F. [XB], BlackPearl [XBP], ForeverCoin [XFC], GoldenBird [XGB], XNCCoin [XNC], InternetOfThings [XOT], Bonanza [XZA], Zilbercoin [ZBCN], Zennies [ZENI], SmileyCoin [SMLY].

Please, trade, sell or withdraw these coins before removal date, after which retrieval of any remaining balances for these coins will not be possible anymore.
We will not remove coins which will reach minimum trading volume requirement.

We charge 5 BTC to get listed. We are very proud to have BTQ for so long time (it's being here from 2014).

We are doing maintenance on BTQ wallet. Will be finished soon. All deposits should be posted. But if not - make sure you have ticket open if you have issue with BTQ deposit or withdraw.

That's not true. We have necessary short maintenances but we were not down for 3 days - check trading history on coins. As for maintenances - here we posted already: https://bitcointalk.org/index.php?topic=418700.msg22578965#msg22578965

As for any possible issues with accounts/deposits/withdrawals etc - use our support system: https://c-cex.com/?id=support
At the moment we do not have unanswered tickets. If you think your issue was not resolved - just post answer into your ticket. Please, note - if we already resolved your issue and give proofs like blockchain links etc - but you are still posting that it is not resolved - you will most probably not get an answer as we consider it as ticket spam.

Yes - we have necessary DB maintenances from time to time due to lot's of new traders. And when we add coins we also need several minutes of downtime. This maintenances let's us serve traders at acceptable speed and security. We are working to improve our service and make maintenances rare.

Indeed we had this issue for short period of time. It is fixed already. If you face any issue - give us ticket please.