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I tried to withdraw 0.339 BTC and my account went to 0, I confirmed the email and was notified that the exchange had worked. My Kraken account didnt receive the amount so after couble checking the address and waiting a day, I checked my aclurEX account and found there to be 0.339 BTC there again. So I repeated the whole process again but in the very end aclurEX tells me the transaction needs to be done manually because my account is going negative. Now I have -0.339 in my aclurEX account and 0 in all my other accounts and wallets. Kraken support has replied saying all is normal on their side. aclurEX doesn't answer me. What should I do?
I will check this asap.You are sent all those withdraws to your alcurEX address.
That is why it bring back in your account.
Server finally think block this rounding and hold it.
Of course those coins are still in wallet excluding transaction fee. (It will get collected even if send in own address).
I will balance your coins and please make sure you give your Kraken account address, not address what you see in Deposit side in alcurEX.
I just make test withdraw and it works fine for me.
ps. sending mail to support@alcurex.info may be faster way contact.
alcurEX chat is even more faster.
edit. Oh I found your mail in spam folder, sorry I miss it.
