Hello.
After the issue is off the table and I dealt with the aftermath I like to inform you what happened on last week:
The whole issue happened because the website was under an attack.
The query code and the trade engine was under attack. This resulted in a stack overflow.
The only way to solve this was to install a server backup.
After the backup I had to deal with balance errors because we had some minus balances.
I noticed some flaws in the code and you can believe me when I say, that I will never work with the company again which built the website. Since the launch of alcurEX I’m fixing stuff. Good news is that all security mechanisms are working and every issue was fixed.
If someone feels like his balance is not what it should be, you can check all trades, deposits and withdraws using link this link (please login first):
https://alcurex.com/index.php/crypto/checkonebalanceI built several mechanisms to protect us from future attacks.
Off course we secured the security flaw and this kind of attack is not possible anymore.
Good news is, the hacker did not get anything and now I have more tools to handle this kind of situations in the future much better.
The withdraw engine was updated as well.
Some words about the time it needed to fix everything:
I wasn’t prepared for an attack, so I had to code tools to check balances from the ground.
Now I’m prepared and I will handle this kind of situations much better in the future.
I can’t say that we will never ever have problems again but I’m working every day on the code to get this exchange step by step better and better.
I know we have to work on our communication. You have to understand that it was not possible to give any ETA because it was not appreciable how long I would need to code the tools.
It is difficult in the team as well, because I am busy coding and I think it is better to get rid of every issue before I write news. We need to talk more internally, so that flo knows what he can announce and I can focus more on the code. But this will evolve soon and day by day we are getting more professional.
We will try to communicate on a higher frequency with you!
Now all is back to normal and we can continue to make this exchange a success.
If you have any suggestions, feel free to join us on the developer’s forum at alcurex.info
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