All orderd form ROCKMIENR directly can get invoice if they need.
However, ordered from reseller or other ways should get invoice from where they buy.

We ship to all around the world except some far-off places out of way or other issues, take Ukraine for example,
we paid $250 per RK-BOX to that place by DHL even on 50% discount.

Reboot is not big problem, most important thing is hashrate and hashrate!!
Reboot happened for temperature adaptive and only need seconds.

Reject and pools may cut down little hashrate.

Update

For Chicago conference, welcome people to visit our booth,take pictures with our booth and lots of you will be gifted with ROCKMINER T-shirt.If you make orders on conference, you can get $$ vouchers, which can be used in future purchase!!!!

Update

Hello World!!
Please come see us in Chicago, IL USA this weekend during the North American Bitcoin Conference.
We will have some goodies for you at the booth  (May be some Conference Special Discount Item)

Date: July 19 & 20
MCCORMICK PLACE SOUTH BUILDING
2301 S Dr Martin Luther King Jr Dr
Chicago, IL 60616
Conference Info: http://btcchicago.com/

MAP: https://www.google.com/maps/place/McCormick+Place/@41.849828,-87.615953,17z/data=!3m1!4b1!4m2!3m1!1s0x0:0xde54f80e4327f5e2

MANY Thanks for your DIY of RK-BOX, other customers who are based of technique can learn your experience.
Better cooling higher profit.

Mining Everyone: Project R100 (ROCKMINER's 100 Experience Hot Spots Over the World).
Show your ROCKINER BOXs to others, we reward your sharing.
http://www.rockminer.com/r100en.php

Yes,R4, better heat,two fans.people can put it vertically.

It seems that you should use the zadig_v2.0.1.161.exe tho replace driver.

https://github.com/rockminerinc/cgminer-for-Rocket-box

handbook: https://github.com/rockminerinc/cgminer-for-R-BOX/blob/master/handbook.md#setting

Upgrade the latest RockWeb,there is a freq option at "Pools" page,try to select 320M or 300M.
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Thanks Trends
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Freq range: 200M~400M. You can modify the pools.php file(in view folder) to use other freqs.

fan option:

    full:100% speed

    auto(just for R4):
        if(temp> 50deg C)   speed=100%   ;else speed=70%

Upgrade the latest RockWeb,there is a freq option at "Pools" page,try to select 320M or 300M.

P2Pool is not supported now.

Make sure your hub is ok. And uprade the latest rockweb:https://github.com/rockminerinc/rockminerinc.github.io/blob/master/mining_handbook_en.md#upgrad-rockweb

Thank you very much for helping us improving our products.
For making mining stable on higher hashrate , people can trying BIGER fans to blow in farms, or try to set RK-BOX vertically with some space on the bottom.
One more thing, people can use one RPI run ONE RK/R3-BOX, hashrate will go up,and its worthy for RPI cost.
Some people who have cooling solutions also prefer to order PCB boards.

Update:

The handbook of R3-BOX, normal solution of lower hasharate and other things can be found here:

http://forum.rockminer.com/discussion/24/update-handbook-of-r3-box-q-a

I think there was misunderstanding,Alex not told resellers directly about RPI,  lots of resellers whom asked Alex directly knew that.
For this,we will compensate on reasonable rate only.
Customers bought from our store should all got RPI and SD card,if whom did not get it,pls email Alex.

Update:

Thank you for addressing all of your concerns here.  & Thank you So Much for waiting, Let me answer these one by one!!

#1: Reference to Raspberry Pi
This will depend on who you purchased the Rocket Box or R-Box from.  If you happened to purchased our products via bulk discount such as the resellers, they were given options to purchase the miner with or without Raspberry Pi.

When you purchase Rocket Miner products from our website at http://www.shop.rockminer.com  you will receive 1 Rasberry Pi per every 2 Rocket Box Miner purchased and 1 Rasberry Pi per every 10 R-Box you purchased.
If you purchased 1 Rocket Miner on one check out process, then placed another order for the 2nd Rocket Box for 1 item, you will not qualify for the free Raspberry pie. (2 Rocket Box or 10 R-Box have to be purchased at a time)
When you purchase Rocket Box from any retail outlet other than http://www.shop.rockminer.com , the product could be the same Rocket Miner or R-Box, however, the sales terms may not be the same as our online store.  (We noticed some resellers are selling Rocket Box on their webs, but Raspberry Pi and the Pi is an extra accessory to the miner for extra charge.  As a customer, please do diligence before you purchase our product outside our website at http://www.shop.rockminer.com )

#2: Raspberry Pi Image download source 
Local Chinese Access: http://pan.baidu.com/s/11tnJ4#dir/
International Access: http://sourceforge.net/projects/rockminer/files/RaspberryPi_Rockminer_Rocket_V1.2.1_192.168.1.254.zip/download
Software Tool to copy the image to your SD Card:
http://sourceforge.net/projects/rockminer/files/win32diskimager-v0.9-binary.zip/download
We noticed the connection speed performance for the international customers.  Now we uploaded the images to more reliable and resourceful services to cater customers worldwide. For International customers, please use the SourceForge download link or download link from our website.  We also posted the Rpi image download URL at the #1 post in this thread as well.

#3:Cgminer/Drivers/USB/Hardware Design/Performance Improvement Suggestions
We do read each message and all suggestion from the members here.  We are reviewing each item carefully and we are constantly working on better cgminer and driver performance.  Hardware designs is another thing we are constantly working on, too.  It’s not just how pretty it will look, but cost performance, possible delays associated with the pretty case design, packaging restrictions, physical damage control factor and etc…  At the moment, we have the working miners that can hash at almost 500GH/S, so we decided to release them to the market so that customers can enjoy the hashing power now.  We are still making our miners better and better.  Please stay tuned and you’ll see more news coming from us.  When it is ready, we will announce more updated versions for you. 

#4: "sandwich" the PCB between two heatsinks
This is something we decided to do to enhance the chip cooling.  The colder the chips are, better hashing speed it would achieve.  Yes, if we use less materials, less cost, however, the cost performance to produce the miner is not the only thing we consider when we designed our product.  Our ultimate goal is to produce a high performance miner.  If you have some better realistic suggestions, please let us know!!  We are here to listen!!!

#5: Can I run Rocket Box or R-Box on Windows Computer or Linux Based Computer?
Yes!  You just need to run the cgminer.  Raspberry Pi is an optional item and you can mine Bitcoin with the Rocket Box or R-Box without using the Raspberry Pi.  You can just run cgminer on your computer, and the computer will detect the same way on windows as they would on linux.  All four (4) "blades" plug into the included 4-port USB hub and then back to the Raspberry Pi, so you can plug that hub into your PC and see the blades that way, or you can plug in one blade at a time, they work independently.
We will try to make the guide as soon as we can

#6: LED LED LED
We will look into the LED but more people love them than not.  We can’t keep everyone happy at the same time. 

#7:  Shipping Date
Again, if you purchased the products from our website store at http://www.shop.rockminer.com, the estimated shipping date is usually right on or within +- a few days.  The bulk purchase batches may had the different shipping date or projections based on when they placed the order and what price range they selected.  When you purchase miners from other businesses, please contact them for any shipping issues. (As you can see, some customers who purchased from our web store http://www.shop.rockminer.com) confirmed and posted comments online that they received miners without issues and all the promised accessories.  We can directly contact customers who placed orders on our website but we can’t contact others who purchased the miners from other outlet.  Bulk Buyers were advised of the shipping date and our upgrade effort to increase the total hashing speed higher than originally advertised. 

#8: Duplicated Share Questions….
This does not mean, you are losing the hash rate.  All it does is create more work processing for the pool.  Duplicate is well simply a duplicate.  Cgminer doesn’t even bother  tracking them in detail.  The miner is transmitting the same work item, however, the valid work is the stat that affect hash rate.  Even though this does not affect the hash rate, we made the new control card to address this issue and other improvements were made to increase the hash rate.  When it is in production quality, we will let you know and it will start to ship out with the new miners.  (This is an improvements we are making and not the defects)

Sorry for delay, we will give customers discount for who suffer our delay,waiting for it.
To be honest ,we tested and improved product before shipping ,we try to send people things exactly as we said, which means higher and stable Hashrate.

We will put SD card in BOX, don't worry.
We didn't do that, because we think supply image file is ok, and people can buy SD card very easy.