This thread really needs more attention.
Something is definitely not right here
I too am locked out of my account. It happened very abruptly last night and I immediately started emailing support about it. I didn't know about the ticket system until this morning so I opened up a ticket and it took almost 8 hours to respond to it. Now after I've given my username I have waited another 5 hours and still no response.
I had roughly 5BTC in my account, not much, but at the time it was worth about $1000.
To back up just a bit, I registered my account just a few days ago, never got a confirmation email from BTC-e, had to manually request verification by emailing support, and got locked out of my account. Tried password resets in vain, locked myself out of the account several times.
If there are any BTC missing from my account we really need to get vocal about demanding payment. If exchanges keep operating like this then it will just fuel the fire of bitcoin needing more regulation to prevent stupid shit like this.