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They dont respond to me at all. In emails totally ignored, in whatsapp and telegram VIPAndy blocked me and they are the ones who offered it on email to contact him, sucks. In AskGamblers they dont respond. I sent many complaints already. And I hope ill have a respond to Cloudbet/Ronnie soonest. Been waiting for so long already. Ginalli nice to have your BTC back, if got a chance or time could help me also spread mine? Thanks, 330 btc is a big money for my family future. They are just ignoring dragging delaying this for a month and 6 days now to be exact.
Send me PM with your contact. That's a lot of money man. You need to get ready your story and proofs with screenshots etc. |
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Even though ginalli's case has been resolved there is even a similar case that involves a even bigger payout being held off by cloudbet, this case is from Swofty and like what ginalli did they posted their problem first in askgamblers and he is just doing what ginalli did on opening up his own scam accusation with his own case that involves 330 BTC being locked into his account that he cannot also access. If this is really just a matter of fraud assessment on their part they should do things quickly as Swofty has been waiting for any kind of progress on his withdrawal for more than a month now. Hey mate, I agree! Without these forums, AG and other sources, I would never get my winning! I saw that guy with 330 BTC, this is really huge winning and the guy should post everywhere and contact everyone to investigate that. THERE IS A LOSS FOR ME ALMOST $17000 BECAUSE OF CLOUDBET OR EVOLUTIONGAMING MESS.
I AM WONDERING AND ASKING WWW.ASKGAMBLERS ADVISE ABOUT THIS. IF THEY ARE REALLY A GOOD COMPANY THEY NEED TO PAY THIS DIFFERENCE ALSO BECAUSE THEY TRIED TO KEPP THEM AND SEE THAT THEY WILL NOT GET AWAY WITH THIS SO THEY DECIDE TO RELEASE THEM AFTER 24 DAYS.
PLEASE ADVISE[/b]
Good to see that you have received your full btc amount. But I don't like your stupid questions. Did you made this thread for USD payment or you play by USD on website ? Don't be too much greedy. If they don't want to return then what can we do ? Your good luck that you got your amount. Just be happy and wait for bull runs. No doubts you will be millionaires once day. Just keep hold, don't play again on others website perhaps you might loss all. I think it's enough for you. Just wait for bull runs..... I had removed my red tag since I was tag for this case and case has been solved. I am happy to get my winning, but this is I supposed to get way early. CLOUDBET just tried to find a new excuse or ways to attack me and don't let me withdraw the winning. I am here trying to find the truth and if CLOUDBET saying there is a second report (which I don't believe), they should share with me! Because if there is a second report, then I don't have any questions, but what if they just made up that 2nd report just to hold my funds, then this is a different story! In a minute we are talking about $17k difference. That's 5 BTC right here. Why should I agree with CLOUDBET?? I will fight till the end for my money. |
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Hi Ginelli,
Apologies for missing this thread, I was responding to the issue on AG and our meta thread and just noticed this one in a trust reference.
I'm really glad we were able to resolve the issue and get the funds released despite the delays while we worked through the information from our provider.
As a result of the investigation we will also be removing certain functionality within the Live Roulette game in question that was central to the suspicious behaviour.
Based on the feedback from Ask Gamblers we will also be raising the bar in terms of the level of proof required from our providers to enforce our rules around suspicious activity.
Thanks,
Ronnie @ Cloudbet
Thank you for your reply Ronnie! You mentioned in your reply on AG, that you received the second report from Evolution Gaming, can you please share with me? |
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NEW UPDATESI want to start to say thank and how I really really appreciate www.askgamblers.com to be my lifesaver in this case. Till today I had no idea about this kind of forums that is really helping people. But I understood the importance of these forums and please contact me if www.askgamblers.com have a page for donation or any angle to support you guys to keep solving the problems as I had with cloudbet.com So I am not good at writing but I will give my best here to point out some issues and looking for answers. I finally received my 38 BTC and some change BTC to my account after a long battle. Thanks again to www.askgamblers.com Why I am so thankful this www.askgamblers.com let me explain so anyone reads this will understand After I submit my 1st complain to www.askgamblers.com there was no response from cloudbet On Jan 29 www.askgamblers.com reopened the case because they knew something was wrong in this case After they reopened Cloudbet replied as Hi Ginalli,
Our teams investigated your complaint, alongside our partners at Evolution Gaming.
It was found that you used external software to gain an unfair advantage on the games in question, and as such your account was closed and any funds generated via this method confiscated.
You have now received a response from our support teams, VIP team, and myself, as well as being sent a copy of the report from Evolution gaming, and we now consider the matter closed.
We will of course provide Ask Gamblers with any necessary information needed to confirm our account of the issue.
Thanks,
Ronnie @ Cloudbet THIS PART IS THE TURNING POINT I BELIEVE BECAUSE HERE WHAT www.askgamblers.com REPLIED AS Dear Cloudbet Casino,
AskGamblers Complaints Team is kindly asking you to provide a detailed explanation of the issue along with evidence's which will support your accusations towards the player, with quoted terms that have been breached, if any.
Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to support@askgamblers.com.
Thank you in advance. THEY ASKED THE PROOF BECAUSE THEY WERE NOT CONVINCED WITH THIS ANSWER LIKE MYSELF. WHEN I ASKED THE PROOF THEY SENT A REPORT THAT DOESN'T SAY ANYTHING BUT EXPLAIN HOW I PLAYED. SO THIS IS THE TURNING POINT OF THIS CASE. BECAUSE AFTER THIS CLOUDBET KNEW THAT THEY CAN NOT LIE TO Dear Cloudbet Casino, AskGamblers Complaints Team is kindly asking you to provide detailed explanation on the issue along with evidence/s which will support your accusations towards the player, with quoted terms that have been breached, if any. Upon AskGamblers Complaints Terms we consider all evidence strictly confidential and won't be publicly displayed or sent to the third party. Please send required information directly to support@askgamblers.com. Thank you in advance. DURING THIS TIME I PUT IN DIFFERENT FORUMS AS WELL BUT BESIDE THIS FORUM I ALL THE TIME RECEIVED MORE SCAM EMAILS THAT THEY ARE ASKING SOME BTC TO HELP ME, EVEN SOME COMPUTER GEEKS SEND ME EMAILS FROM CLOUDBET.COM I DON'T KNOW HOW THEY DO THAT AND ME AS A GOOD PERSON I GAVE CLOUDBET.COM HEADS UP, THAT THEY NEED TO LOOK INTO THIS BECAUSE SOME PEOPLE USING SOME EMAIL ADDRESSES ENDING LIKE JOJO@CLOUDBET.COM BUT THEY REALLY DIDN'T CARE, THEY DIDN'T EVEN ASK TO FORWARD TO THEM.
I CAN PROVIDE THOSE EMAILS HERE AS WELL IF REQUESTED.
I ALSO TRIED TO CONTACT TO EVOLUTION GAMING COMPANY TO FIND OUT WHO IS TRYING TO SCAM HERE, WHO IS HOLDING MY COINS EVOLUTIONGAMING OR CLOUDBET.COM
THE REASON I BROUGHT EVOLUTIONGAMING IS ;THEY ARE THE ONE GIVES THIS PLATFORM TO CLOUDBET.COM AND CLOUDBET.COM SHOWING AN ANALYZE REPORT PREPARED BY EVO AND SAYING I CHEATED  )) BUT THE REPORT DONT SAY SMT LIKE THAT. I tried many times to reach evolutiongaming but got no response. And I also sent one of my friends in Romania to the Grand Hotel Casino to find out about this case, my friend provided the report I receved from cloudbet to the casino and started to question why this is happening? They told him that they will look into this. AFTER www.askgamblers.com asked to cloudbet the real proofs that the player cheated, cloudbet replied that they reopened this case and will let us know soon. And guess what cloudbet said yesterday that the 2nd report came from evogaming has NO SIGN OF CHEATING. There is couple thing here, 2 days ago I contacted to cloudbet live chat and they told me my account closed and nomore investigation, they told me not to contact them again (have proofs if needed) Yesterday when I contacted by Casino Marketing Guy (ANDY) he told me that he has good news that they will send my coins but he asked many photos, texts, another photo with his message, the only thing we didnt do is facetime. And finally he said we unblocked your account like he is doing me a favor. he feels like he is giving me a good new after all instead that he needs to claim sorry for all this trouble. THE MOST IMPORTANT THING AND I NEED HERE HELP
I ASKED THE COPY OF THE 2ND REPORT AND ANDY TOLD ME THAT HE CAN NOT SEND THAT BECAUSE I THINK THERE IS NONE SO I REALLY WANT www.askgamblers.com ASK THEM THIS REPORT. THEY DONT HAVE ANY RIGHT TO DO SOMETHING LIKE THIS TO THE PLAYER.
BECAUSE A DAY BEFORE THEY TOLD ME THAT THEY WILL SEND MY COINS, LIVE CHAT DONT KNOW ANYTHING ABOUT THIS ALSO.
THEY NEVER GAVE ME ANY UPDATES ABOUT MY ACCOUNT AS A PLAYER I DESERVE TO GET UPDATES
ANOTHER IMPORTANT CASE HERE AND I NEED www.askgamblers.com ADVISE OR HELP HERE ALSO
ON JAN 14 WHEN I REQUEST MY COINS. THE VALUE WAS 38BTC X $3780 = $143640
AFTER ALL THEY TRIED TO KEEP THEM BUT NO PROOF OF WHAT THEY ARE CLAIMING AND WWW.ASKGAMBLERS HELP THEY DECIDE TO SEND THEM TO ME HOWEVER TODAYS VALUE IS 38BTC X $3340= $126920
THERE IS A LOSS FOR ME ALMOST $17000 BECAUSE OF CLOUDBET OR EVOLUTIONGAMING MESS.
I AM WONDERING AND ASKING WWW.ASKGAMBLERS ADVISE ABOUT THIS. IF THEY ARE REALLY A GOOD COMPANY THEY NEED TO PAY THIS DIFFERENCE ALSO BECAUSE THEY TRIED TO KEPP THEM AND SEE THAT THEY WILL NOT GET AWAY WITH THIS SO THEY DECIDE TO RELEASE THEM AFTER 24 DAYS.
PLEASE ADVISE
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UPDATESOn February 5th, they replied to me on Whatsapp - "I appreciate that we are happy to let you withdraw the funds as the the secondary more in depth investigation with evo has confirmed negative, but we require a non US phone number and address please" (Screenshot https://imgur.com/a/Rfrg5NA ) Today February 6th. Hi Ginalli,
We have concluded our investigation, and based on new information from our gaming provider, have made a decision to reopen your account. Your withdrawal requests have now been processed.
I can understand your frustration with the delay, but with this type of investigation its necessary to be diligent to ensure a safe and fair gaming environment for all of our players.
We have disabled the games that allowed these exploits until further notice.
Thanks,
Ronnie @ Cloudbet
Sourse: https://www.askgamblers.com/casino-complaints/cloudbet-casino-problem-withdrawing-38-btcI haven't withdrawn the funds yet and haven't logged in to my account yet. But looks like my case getting resolved! Once I will withdraw the fund. I will write an update! Now, since they delayed with my funds, I lost $17000 because Bitcoin's value is down since January 14th.
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This is being shady of Cloudbet, when I saw this thread I then checked their account in the forum and I'm glad that DTs has do some timely action. 38 BTC is a lot of money, it's a life changing for anyone but not for cloudbet since they've been here for awhile and I think they make more than that amount as a profit. I'm just concern why they haven't reply with this scam accusation which was 3 days ago, I'm sure they are well aware of this since their account was painted. From now on, I'll put this site in my blacklist.  For awhile I thought it's the only trusted sportsbook since it has a positive rating but now it's all gone, they will just throw away their reputation if they will not solve this. Hey @mirakal! That's what I am saying, even some other scammers contacted me already, but not Cloudbet. I am still waiting for their reply. I am in contact with Evolution Gaming since this is their platform, I hope they will help me with my 38 BTC problem This is my last contact Cloudbet on the chat and they confirmed that they have my money: https://imgur.com/a/tQDeBn6I've found what it seems a response of the team on another platform, I don't know who much we can trust this post. In the time the account of their team is still offline on the forum was online 6 hours ago.  Looks like they replied on AskGamblers ( https://www.askgamblers.com/casino-complaints/cloudbet-casino-problem-withdrawing-38-btc) , but I haven't received anything yet. I will keep posting my updates here! Thanks everyone! |
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The op was right not to trust you. From the quoted screenshots, you were clearly encouraging him to pay a 2btc "bribe" - which I dont think is a real offer from cloudbet. Why would they demand a bribe on telegram when they plan keeping all of the funds? It does not make sense. While we are at it, what are you charging 0.1btc for? Anyways, lets not derail the thread with this nonsense. Its scary to think you were supposedly a trusted member of the forum. Thanks Mate! Yea, obviously, you can see in the messages that this guy, was with them. I have nothing to hide, I am fighting for truth here, to get my winning. EVEN if there is someone really can help, I am willing to pay for help! But all these people trying to f#ck around and scam people like me in a hard time. Shame! This is Andy from Cloudbets telegram. You can confirm in cloudbet Live Chat. Fuck scammers impersonating Cloudbet. https://m.imgur.com/Z1cc0QyThanks! I will contact him! |
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Yea, I never shared my telegram on the forum. I shared with some of the users on this forum. i contacted the OP (ginalli) to ask him few questions (of course not private) and seems like cloudbet is asking for bribe (cash under the table) to unlock his account from what he says.
correct me if i am wrong but we seen that before..
casinos locking people account to milk money from the big players, and in the end after the big noise, they always do that and milk their players.
this is classic case and not something new...
sadly the amount is big this time
Hey mate! Why you are telling me that bribes in Casinos is fine and you telling me to pay 1-2 BTC to that guys? Are you with them? This is really stupid and you mate added me on Telegram and asked me even before these guys offered me to pay them lmfao If you didn't share your telegram on the forum, then the scammer is most likely the person or people you shared the info with privately on here. Please name and shame them. There is something sketchy with the OP. I offered him my help for 0.1btc AFTER i manage to turn back his btc and he denied it. ( Who will decline paying 0.1 to return back 38btc consider i didn't ask him to pay me upfront) Why would anyone from cloud bet send him email with random telegram to contact them instead of sending him official email? Why would he add the telegram on the email and letting the scammers manipulate him asking for money. OP, could you please share with us the conversation with the scammers over telegram? Listen, I have my screenshots as well with you. I have just one question, how do you know what these guys want from me? even before they contacted me? You start to ask me - Hey man, they ask money from you, right? bla bla bla Don't agree to pay that amount, pay but way less 1 or 2 BTC, the bribes in casinos are OK! How do you know what these people want from me? And you like other scammers asked my telegram here in PM! So STFU! You are one the "HELPER" in these scam situations, who is offered to pay a bribe   Here are all conversations:https://imgur.com/a/btwk1SM |
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~
Someone is probably trying to scam you. It usually happens when you start complaining about not receiving huge amount of money and you share your email and telegram in public. I think you will get more of these messages, you should probably move to new email and phone number. Of course, don't send money for "account reactivation", makes no sense. Yea, I never shared my telegram on the forum. I shared with some of the users on this forum. i contacted the OP (ginalli) to ask him few questions (of course not private) and seems like cloudbet is asking for bribe (cash under the table) to unlock his account from what he says.
correct me if i am wrong but we seen that before..
casinos locking people account to milk money from the big players, and in the end after the big noise, they always do that and milk their players.
this is classic case and not something new...
sadly the amount is big this time
Hey mate! Why you are telling me that bribes in Casinos is fine and you telling me to pay 1-2 BTC to that guys? Are you with them? This is really stupid and you mate added me on Telegram and asked me even before these guys offered me to pay them lmfao |
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HUGE UPDATES!Within 24 hours I posted over 15 the biggest gamblers communities and start to sent complaints about Cloudbet. I start to receive more weird messages on my phone and email. I received messages from the owner and admin of Cloudbet. I am not sure at this point with whom I am talking too, because I can not believe this is true. This is 2 emails ( https://imgur.com/a/eu89OAQ) I received before I start my conversations with these guys. I asked them to send me an email from corporate emails @cloudbet.com that I am talking to the right person on Telegram. The owner of cloudbet asked me to pay 5 BTC to re-activate my account. These guys saying that I used stolen coins  What do you think? @game-protect SCREENSHOTS FROM TELEGRAM BETWEEN 2 OWNER AND CO-OWNER OF CLOUDBETTelegram: @jojones2 https://imgur.com/a/QBlGz3WTelegram: @John3214 https://imgur.com/a/3CvOiJd DO NOT SEND ANYTHING! THIS HAS TO BE A SCAM! I know. I want to hear the Cloudbet, someone from there to say something about that. Since Cloudbet has only 1 contact via email for their customer service, they need to respond on that matter. How can these people make a fake email from admin@cloudbet.com or support@cloudbet.com, how do I know if I will talk to the write person from cloudbet anymore?! |
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HUGE UPDATES!Within 24 hours I posted over 15 the biggest gamblers communities and start to sent complaints about Cloudbet. I start to receive more weird messages on my phone and email. I received messages from the owner and admin of Cloudbet. I am not sure at this point with whom I am talking too, because I can not believe this is true. This is 2 emails ( https://imgur.com/a/eu89OAQ) I received before I start my conversations with these guys. I asked them to send me an email from corporate emails @cloudbet.com that I am talking to the right person on Telegram. The owner of cloudbet asked me to pay 5 BTC to re-activate my account. These guys saying that I used stolen coins What do you think? @game-protect SCREENSHOTS FROM TELEGRAM BETWEEN 2 OWNER AND CO-OWNER OF CLOUDBETTelegram: @jojones2 https://imgur.com/a/QBlGz3WTelegram: @John3214 https://imgur.com/a/3CvOiJd
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If you have a legal issue and decide to ask gamblers, you should expect that your claim will not be enforced! However, they have 1 million visits per month, so it looks like you can convince people to go to the bakery after being injured!  My impression is that the Askgamblers complaints service misleads victims! What do you think? I agree. There is should be some other ways to solve the real issues like that. The report doesn't make any sense. I will do whatever it takes to let everyone know that Cloudbet scamming people! There are a couple of things I want to mention about this report, I don't know if this report is real also. The report prepared on Jan 20th (it has a date on it) The report analyzes only 3 days of action (between Jan 11-14) The report doesn't say that I cheated. The report says that I was playing from saved bets which is the platform offers. The report says that I played a couple different tables (which platform let you play 4 tables at the same time) The report is saying that they will keep monitoring my games when I play BUT they don't even know my account was blocked 5 days before they prepared that report. I am not sure how to move my thread to "scam accusation", I will contact admins, maybe they will help. Why Cloudbet never request any documents when I deposit to my account 11 BTC. No questions! But when I won and I try to withdraw my winning! THEN there is many questions and investigations! How is that Makes me sick every time. You should avoid betting with sites like these. They have no restrictions over the deposit but when big wins are made, the introduce all sorts of regulations. If you are following all their terms and conditions, you should go contact your local authorities and sue them. I will mate! Thanks! |
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I am not sure how to move my thread to "scam accusation", I will contact admins, maybe they will help. Why Cloudbet never request any documents when I deposit to my account 11 BTC. No questions! But when I won and I try to withdraw my winning! THEN there is many questions and investigations! How is that On https://www.askgamblers.com/casino-complaints most of the complaints solved by Cloudbet, but ALL COMPLAINS HAS less than 1 BTC and only my 2 complaints with 38 BTC and another guy with 331 BTC can't be resolved. I am a businessman and I play this game in many casinos for many years. But this cloudbet is cheating on people like me, and I believe that they are cheating on the casino ends as well. The casinos think that my account was active. Only that day of this occurs I sent 11 BTC to cloudbet to gamble but now I am not receiving anything and also I accused with cheating. I can send all the proofs and their report as well. I hope your platform can help. Because I believe in karma, if this cloudbet is a scam, I will spend more money then I spent on cloudbet to marketing and let the next victims of cloudbet. Because this is not right. I made some searches and advice from some friends of mine to ask your help. They are saying that I cheated, and I am asking if anyone cheats will not send you 11BTC to gamble. My play was always the same since I opened this account in Sep 2018, and I never won until that day. Thank you for your time. |
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Youngamericandream - After investigating further our teams are confident that a VPN was used to bypass our territory restrictions. If you can provide evidence that disproves this then we should be able to get the whole issue settled very quickly.
The solution to these type of issues can be summed up pretty easily - if you are a resident of a country that we cannot offer our services to (USA, UK, Hong Kong, Singapore) then please don’t create an account at Cloudbet using a VPN to bypass our systems. There are plenty of alternatives out there who will happily accept players from those territories and you wont run the risk of having your account closed and bets voided. Wait a second scam artist Ronnie, when your security software detected that different IP addresses logged in within minutes, why did not it block the account? Because, 1) If player loses everything is fine 2) If player wins, there is suddenly the need to check the identity even though you already know that several IP addresses were used! Your terms prohibit the use of VPN, but when you detect it and let him knowingly continue, then letting him play is valid and not what your terms say. If a bank has a deposit limit of $10,000 in the terms and I ask to deposit $20,000 and they take it, then the $20,000 deposit is valid and they can not afterwards confiscate $10,000 with claiming that the terms state a $10,000 deposit limit. I trust everyone with a decent brain is able to understand what I explained and see what a shady bastard Ronnie is! However, if you were too lazy to put "cloudbet scam" into google, GP still can assist you enforcing your money. I agree. This is exactly what happens with me. I have been playing at Cloudbet since September 2018 and never had issues, but this time I had and nobody replies besides the casino marketing guy through WhatsApp and every time he says something else. But there is some shady thing that I want to mention. Here is what happened. I play Live Roulette game from January 11th until 14th. 95% I lose since September 20. Anyone knows the game, will agree, that it's really hard to win. Anyway, after I played long hours I had 38 BTC and I requested withdraw. My account is suspended. PLEASE SEE ATTACHED PROOFS!1. Player Risk Analysis Report from EvolutionGaming ( PDF file is here: https://ufile.io/mfj78) 2. Screenshots with all representatives from Cloudbet ( 52 images: https://imgur.com/a/5ZxWgDY) First of all, this report was prepared on Jan 20th, when I contacted them on Jan 25th they told me they still waiting for the report. They sent me the report yesterday which is 28th. Second, the report says that I played from saved bets, which is correct because the platform gives you an option to save your bets and play, or you can play repeat bets. If you play like that and win they tell you this is not the right way to play SO WHY DO YOU HAVE THIS OPTION ON YOUR PLATFORM? Third, the report says that I placed my bets from saved bets average of 4 seconds before the ball dropped which might be correct but again, the platform lets you bet after they span the ball, so if you don't want the player play like that why do you have that option on the game. Fourth, when they made this report they are stating Cloudbet that they will keep watching my actions and asking Cloudbet let them know if they want to block my account. So, in other words, they don't know my account was blocked on the day of withdrawing. So Cloudbet blocking the account and waits for couple days and then take actions and find excuses not to pay. I think they get the winning from the casinos and gain some time and never pay the big winning. Fifth, the report states that I opened the account on Sep. 25th, 2018, but they analyze only from Jan 11-14th. If they go back and analyze all my play from Sep. 25th - Jan. 14th, they will see that I always play the same way and I have been loosing. So in reality, if there is software how I have been loosing... I really want to thank this page to be our (victims) voice! I did not cheat nor used any software, I am a businessman and I like to gamble, but this is stealing. PLEASE SHARE WITH EVERYONE YOU KNOW ABOUT CLOUDBET.COM SCAM! DO NOT RISK YOUR MONEY because even if you win you will never get it. CLOUDBET.COM trick people, I think they get the winnings from the casinos and then block your account. If there is software like that, how come I have been loosing? Please DON'T insult people! If you will check the history you will see how I have been playing. 38 BTC it is a lot of money and this is not profit. Only that day I deposit more than 11 BTC to that account to play and after I got lucky I ended up withdrawing 38 BTC. <<<< TIMELINE >>>> << January 13th >> - I deposited 11 BTC into my account on cloudbet.com << January 14th >> - Cloudbet sent me an email and asked the ID and some documents and I sent them right away, since then they tell me, our security team is an investigation. << January 15th >> - My account is suspended. I had a chat on Cloudbet.com with Lily. She said that I will get verified in a few days. That this is their standard procedure. When I asked about my account she said: « Your account is suspended for the period of verification, but your funds are safe with us. I am very sorry for all the inconveniences you’re dealing with. From my side, I’ll leave a note for the team regarding your request and will try to do my best to help you get your request solved as quickly as possible.» All my withdrawals have been canceled and my balance is $38.3441 BTC. << January 20th >> - Received a player risk analysis report from EvolutionGaming. The report issued: 20th of January 2019. << January 24th >> - I contacted a customer support chat again with Molly and ask for an update. Molly: « I have looked into your ticket, and I can confirm, that your account has not yet been fully verified, in scenarios like this we request our game provider to check the winnings. Sadly they are overloaded with requests and have not yet gotten back to us.». To my questions « Why?» « How long it will take?» Molly replied: « I can’t give you an answer on that as the accounts are being investigated by our Player Safety team, it is completely out of my reach, unfortunately. I’m afraid I cannot give you a time frame on this, it depends when the game providers will be able to get back to us again.» << January 25th >> - I contacted a customer support chat again with Matthew and ask for an update. I got the same answer as Molly told me yesterday. << January 28th >> - Contacted Molly on the chat at Cloudbet.com. I told her that I contacted Casino marketing guy and Andy told me that reports are ready! Molly’s reply: « The investigation was conducted by the game provider, where an in-depth analysis was conducted. The email from Andy is our final decision on the matter, as such, I have no further information to offer. The balance on the account has been confiscated. It means that your account will stay closed and funds frozen». When I asked, « Frozen means you keep the funds?» The chat joined Steve, and he replied « The funds on the account, as they were accumulated again our terms have been removed from the account. As such, your account has a 0.00 balance and will remain closed. This is our final decision on the matter.» The list of casinos:https://www.hippodromecasino.com/https://www.dragonaracasino.com/https://www.visitmalta.com/en/casinoshttps://playshangrila.com/livecasino.phphttps://grandcasinobucharest.rohttps://theaviatorcasino.com/https://resortsac.com/ |
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I have been playing at Cloudbet since September 2018 and never had issues, but this time I had and nobody replies besides the casino marketing guy through WhatsApp and every time he says something else. But there is some shady thing that I want to mention. Here is what happened. I play Live Roulette game from January 11th until 14th. 95% I lose since September 20. Anyone knows the game, will agree, that it's really hard to win. Anyway, after I played long hours I had 38 BTC and I requested withdraw. My account is suspended. PLEASE SEE ATTACHED PROOFS!1. Player Risk Analysis Report from EvolutionGaming ( PDF file is here: https://ufile.io/mfj78) 2. Screenshots with all representatives from Cloudbet ( 52 images: https://imgur.com/a/5ZxWgDY) First of all, this report was prepared on Jan 20th, when I contacted them on Jan 25th they told me they still waiting for the report. They sent me the report yesterday which is 28th. Second, the report says that I played from saved bets, which is correct because the platform gives you an option to save your bets and play, or you can play repeat bets. If you play like that and win they tell you this is not the right way to play SO WHY DO YOU HAVE THIS OPTION ON YOUR PLATFORM? Third, the report says that I placed my bets from saved bets average of 4 seconds before the ball dropped which might be correct but again, the platform lets you bet after they span the ball, so if you don't want the player play like that why do you have that option on the game. Fourth, when they made this report they are stating Cloudbet that they will keep watching my actions and asking Cloudbet let them know if they want to block my account. So, in other words, they don't know my account was blocked on the day of withdrawing. So Cloudbet blocking the account and waits for couple days and then take actions and find excuses not to pay. I think they get the winning from the casinos and gain some time and never pay the big winning. Fifth, the report states that I opened the account on Sep. 25th, 2018, but they analyze only from Jan 11-14th. If they go back and analyze all my play from Sep. 25th - Jan. 14th, they will see that I always play the same way and I have been loosing. So in reality, if there is software how I have been loosing... I really want to thank this page to be our (victims) voice! I did not cheat nor used any software, I am a businessman and I like to gamble, but this is stealing. PLEASE SHARE WITH EVERYONE YOU KNOW ABOUT CLOUDBET.COM SCAM! DO NOT RISK YOUR MONEY because even if you win you will never get it. CLOUDBET.COM trick people, I think they get the winnings from the casinos and then block your account. If there is software like that, how come I have been loosing? Please DON'T insult people! If you will check the history you will see how I have been playing. 38 BTC it is a lot of money and this is not profit. Only that day I deposit more than 11 BTC to that account to play and after I got lucky I ended up withdrawing 38 BTC. <<<< TIMELINE >>>> << January 13th >> - I deposited 11 BTC into my account on cloudbet.com << January 14th >> - Cloudbet sent me an email and asked the ID and some documents and I sent them right away, since then they tell me, our security team is an investigation. << January 15th >> - My account is suspended. I had a chat on Cloudbet.com with Lily. She said that I will get verified in a few days. That this is their standard procedure. When I asked about my account she said: « Your account is suspended for the period of verification, but your funds are safe with us. I am very sorry for all the inconveniences you’re dealing with. From my side, I’ll leave a note for the team regarding your request and will try to do my best to help you get your request solved as quickly as possible.» All my withdrawals have been canceled and my balance is $38.3441 BTC. << January 20th >> - Received a player risk analysis report from EvolutionGaming. The report issued: 20th of January 2019. << January 24th >> - I contacted a customer support chat again with Molly and ask for an update. Molly: « I have looked into your ticket, and I can confirm, that your account has not yet been fully verified, in scenarios like this we request our game provider to check the winnings. Sadly they are overloaded with requests and have not yet gotten back to us.». To my questions « Why?» « How long it will take?» Molly replied: « I can’t give you an answer on that as the accounts are being investigated by our Player Safety team, it is completely out of my reach, unfortunately. I’m afraid I cannot give you a time frame on this, it depends when the game providers will be able to get back to us again.» << January 25th >> - I contacted a customer support chat again with Matthew and ask for an update. I got the same answer as Molly told me yesterday. << January 28th >> - Contacted Molly on the chat at Cloudbet.com. I told her that I contacted Casino marketing guy and Andy told me that reports are ready! Molly’s reply: « The investigation was conducted by the game provider, where an in-depth analysis was conducted. The email from Andy is our final decision on the matter, as such, I have no further information to offer. The balance on the account has been confiscated. It means that your account will stay closed and funds frozen». When I asked, « Frozen means you keep the funds?» The chat joined Steve, and he replied « The funds on the account, as they were accumulated again our terms have been removed from the account. As such, your account has a 0.00 balance and will remain closed. This is our final decision on the matter.» The list of casinos:https://www.hippodromecasino.com/https://www.dragonaracasino.com/https://www.visitmalta.com/en/casinoshttps://playshangrila.com/livecasino.phphttps://grandcasinobucharest.rohttps://theaviatorcasino.com/https://resortsac.com/Evolution Gaminghttps://www.evolutiongaming.com/ |
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