CLOUDBET IS SCAM! They are not paying for winning bets!

[ginalli]

I have been playing at Cloudbet since September 2018 and never had issues, but this time I had and nobody replies besides the casino marketing guy through WhatsApp and every time he says something else.

But there is some shady thing that I want to mention. Here is what happened. I play Live Roulette game from January 11th until 14th. 95% I lose since September 20. Anyone knows the game, will agree, that it's really hard to win. Anyway, after I played long hours I had 38 BTC and I requested withdraw. My account is suspended.

PLEASE SEE ATTACHED PROOFS!
1. Player Risk Analysis Report from EvolutionGaming (PDF file is here: https://ufile.io/mfj78)
2. Screenshots with all representatives from Cloudbet (52 images: https://imgur.com/a/5ZxWgDY)

First of all, this report was prepared on Jan 20th, when I contacted them on Jan 25th they told me they still waiting for the report. They sent me the report yesterday which is 28th.
Second, the report says that I played from saved bets, which is correct because the platform gives you an option to save your bets and play, or you can play repeat bets. If you play like that and win they tell you this is not the right way to play SO WHY DO YOU HAVE THIS OPTION ON YOUR PLATFORM?
Third, the report says that I placed my bets from saved bets average of 4 seconds before the ball dropped which might be correct but again, the platform lets you bet after they span the ball, so if you don't want the player play like that why do you have that option on the game.
Fourth, when they made this report they are stating Cloudbet that they will keep watching my actions and asking Cloudbet let them know if they want to block my account. So, in other words, they don't know my account was blocked on the day of withdrawing. So Cloudbet blocking the account and waits for couple days and then take actions and find excuses not to pay. I think they get the winning from the casinos and gain some time and never pay the big winning.
Fifth, the report states that I opened the account on Sep. 25th, 2018, but they analyze only from Jan 11-14th. If they go back and analyze all my play from Sep. 25th - Jan. 14th, they will see that I always play the same way and I have been loosing.

So in reality, if there is software how I have been loosing...
I really want to thank this page to be our (victims) voice!
I did not cheat nor used any software, I am a businessman and I like to gamble, but this is stealing.


PLEASE SHARE WITH EVERYONE YOU KNOW ABOUT CLOUDBET.COM SCAM!      

DO NOT RISK YOUR MONEY because even if you win you will never get it.

CLOUDBET.COM trick people, I think they get the winnings from the casinos and then block your account.
If there is software like that, how come I have been loosing?

Please DON'T insult people! If you will check the history you will see how I have been playing.


38 BTC it is a lot of money and this is not profit. Only that day I deposit more than 11 BTC to that account to play and after I got lucky I ended up withdrawing 38 BTC.

<<<< TIMELINE >>>>

<< January 13th >> - I deposited 11 BTC into my account on cloudbet.com
<< January 14th >> - Cloudbet sent me an email and asked the ID and some documents and I sent them right away, since then they tell me, our security team is an investigation.
<< January 15th >> - My account is suspended. I had a chat on Cloudbet.com with Lily. She said that I will get verified in a few days. That this is their standard procedure. When I asked about my account she said: «Your account is suspended for the period of verification, but your funds are safe with us. I am very sorry for all the inconveniences you’re dealing with. From my side, I’ll leave a note for the team regarding your request and will try to do my best to help you get your request solved as quickly as possible.»
All my withdrawals have been canceled and my balance is $38.3441 BTC.
<< January 20th >> - Received a player risk analysis report from EvolutionGaming. The report issued: 20th of January 2019.
<< January 24th >> - I contacted a customer support chat again with Molly and ask for an update. Molly: «I have looked into your ticket, and I can confirm, that your account has not yet been fully verified, in scenarios like this we request our game provider to check the winnings. Sadly they are overloaded with requests and have not yet gotten back to us.».
To my questions «Why?» «How long it will take?» Molly replied: «I can’t give you an answer on that as the accounts are being investigated by our Player Safety team, it is completely out of my reach, unfortunately. I’m afraid I cannot give you a time frame on this, it depends when the game providers will be able to get back to us again.»
<< January 25th >> - I contacted a customer support chat again with Matthew and ask for an update. I got the same answer as Molly told me yesterday.
<< January 28th >> - Contacted Molly on the chat at Cloudbet.com. I told her that I contacted Casino marketing guy and Andy told me that reports are ready! Molly’s reply: «The investigation was conducted by the game provider, where an in-depth analysis was conducted. The email from Andy is our final decision on the matter, as such, I have no further information to offer. The balance on the account has been confiscated. It means that your account will stay closed and funds frozen». When I asked, «Frozen means you keep the funds?» The chat joined Steve, and he replied «The funds on the account, as they were accumulated again our terms have been removed from the account. As such, your account has a 0.00 balance and will remain closed. This is our final decision on the matter.»

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https://playshangrila.com/livecasino.php
https://grandcasinobucharest.ro
https://theaviatorcasino.com/
https://resortsac.com/

Evolution Gaming
https://www.evolutiongaming.com/

[1714568825]

1714568825

[BitMaxz]

I think it is better to move this in scam accusation and put all your proofs so that DTs can decide whether the cloudbet should be tag or not.

Anyway, there are many users complains here about this site and telling that this site is scam like the threads below.

- https://bitcointalk.org/index.php?topic=4088023.0
- https://bitcointalk.org/index.php?topic=1880426.0
- https://bitcointalk.org/index.php?topic=3469100.0
- https://bitcointalk.org/index.php?topic=819311.0

and this one https://bitcointalk.org/index.php?topic=1755403.0 but this issue has been solved.

Beware on their TOS this is mostly the problem of most of the cloudbet players.

I also suggest you to try contacting them again from their official thread from here https://bitcointalk.org/index.php?topic=333552.5560
and let them know about your issue including your proofs(Maybe this time they will pay you winning bets).

[ginalli]

I think it is better to move this in scam accusation and put all your proofs so that DTs can decide whether the cloudbet should be tag or not.

Anyway, there are many users complains here about this site and telling that this site is scam like the threads below.

- https://bitcointalk.org/index.php?topic=4088023.0
- https://bitcointalk.org/index.php?topic=1880426.0
- https://bitcointalk.org/index.php?topic=3469100.0
- https://bitcointalk.org/index.php?topic=819311.0

and this one https://bitcointalk.org/index.php?topic=1755403.0 but this issue has been solved.

Beware on their TOS this is mostly the problem of most of the cloudbet players.

I also suggest you to try contacting them again from their official thread from here https://bitcointalk.org/index.php?topic=333552.5560
and let them know about your issue including your proofs(Maybe this time they will pay you winning bets).

I am not sure how to move my thread to "scam accusation", I will contact admins, maybe they will help.

Why Cloudbet never request any documents when I deposit to my account 11 BTC. No questions! But when I won and I try to withdraw my winning! THEN there is many questions and investigations!

How is that

On https://www.askgamblers.com/casino-complaints most of the complaints solved by Cloudbet, but ALL COMPLAINS HAS less than 1 BTC and only my 2 complaints with 38 BTC and another guy with 331 BTC can't be resolved.

I am a businessman and I play this game in many casinos for many years. But this cloudbet is cheating on people like me, and I believe that they are cheating on the casino ends as well. The casinos think that my account was active.
Only that day of this occurs I sent 11 BTC to cloudbet to gamble but now I am not receiving anything and also I accused with cheating.
I can send all the proofs and their report as well.
I hope your platform can help.
Because I believe in karma, if this cloudbet is a scam, I will spend more money then I spent on cloudbet to marketing and let the next victims of cloudbet. Because this is not right. I made some searches and advice from some friends of mine to ask your help.
They are saying that I cheated, and I am asking if anyone cheats will not send you 11BTC to gamble. My play was always the same since I opened this account in Sep 2018, and I never won until that day.
Thank you for your time.

[joniboini]

I am not sure how to move my thread to "scam accusation", I will contact admins, maybe they will help.

There is a move topic option on the bottom left of the thread that you started. You can click it and then you'll be able to select which board to move and then click ok/next something similar. It's faster than contacting an admin, which I doubt he'll respond to something like this. Mod might help you though.

[game-protect]

If you have a legal issue and decide to ask gamblers, you should expect that your claim will not be enforced!

However, they have 1 million visits per month, so it looks like you can convince people to go to the bakery after being injured!

My impression is that the Askgamblers complaints service misleads victims!

What do you think?

[Patatas]

I am not sure how to move my thread to "scam accusation", I will contact admins, maybe they will help.

Why Cloudbet never request any documents when I deposit to my account 11 BTC. No questions! But when I won and I try to withdraw my winning! THEN there is many questions and investigations!

How is that

Makes me sick every time. You should avoid betting with sites like these. They have no restrictions over the deposit but when big wins are made, the introduce all sorts of regulations. If you are following all their terms and conditions, you should go contact your local authorities and sue them.

[ginalli]

If you have a legal issue and decide to ask gamblers, you should expect that your claim will not be enforced!

However, they have 1 million visits per month, so it looks like you can convince people to go to the bakery after being injured!

My impression is that the Askgamblers complaints service misleads victims!

What do you think?

I agree. There is should be some other ways to solve the real issues like that. The report doesn't make any sense. I will do whatever it takes to let everyone know that Cloudbet scamming people! 

There are a couple of things I want to mention about this report, I don't know if this report is real also.
The report prepared on Jan 20th (it has a date on it)
The report analyzes only 3 days of action (between Jan 11-14)
The report doesn't say that I cheated.
The report says that I was playing from saved bets which is the platform offers.
The report says that I played a couple different tables (which platform let you play 4 tables at the same time)
The report is saying that they will keep monitoring my games when I play BUT they don't even know my account was blocked 5 days before they prepared that report.

I am not sure how to move my thread to "scam accusation", I will contact admins, maybe they will help.

Why Cloudbet never request any documents when I deposit to my account 11 BTC. No questions! But when I won and I try to withdraw my winning! THEN there is many questions and investigations!

How is that

Makes me sick every time. You should avoid betting with sites like these. They have no restrictions over the deposit but when big wins are made, the introduce all sorts of regulations. If you are following all their terms and conditions, you should go contact your local authorities and sue them.

I will mate! Thanks!

[Rambotnic]

i contacted the OP (ginalli) to ask him few questions (of course not private) and seems like cloudbet is asking for bribe (cash under the table) to unlock his account from what he says.
correct me if i am wrong but we seen that before..
casinos locking people account to milk money from the big players, and in the end after the big noise, they always do that and milk their players.
this is classic case and not something new...
sadly the amount is big this time

[marlboroza]

What is in that last screenshot, it says "signs of prediction"? I don't quite understand this. Roulette is game of prediction, how can you exactly play roulette if you don't guess where ball will drop?

How one can defeat EV- game using system or whatever they said in that message?
I would really like to hear official explanation from cloudbet how is possible to cheat online roulette and make it EV+ game  

They are saying that I cheated, and I am asking if anyone cheats will not send you 11BTC to gamble. My play was always the same since I opened this account in Sep 2018, and I never won until that day.

This is concerning.
Last time I tried to talk about their Montenegro's license they indirectly and politely said me to fuck off with questions.

I'll tag them for now, looking forward to fast response and reasonable explanation.

[niceboy999]

This is so bad .not only you here many players i seen complaining about cloudbet.com.same issues Terrible i thought it's Legit Casino shame on you.

[coinlocket$]

Their profile: https://bitcointalk.org/index.php?action=profile;u=154563 has be tagged from some DT, my guess is they will respond soon here if they want their trust back.

[ginalli]

HUGE UPDATES!
Within 24 hours I posted over 15 the biggest gamblers communities and start to sent complaints about Cloudbet. I start to receive more weird messages on my phone and email.

I received messages from the owner and admin of Cloudbet. I am not sure at this point with whom I am talking too, because I can not believe this is true.

This is 2 emails (https://imgur.com/a/eu89OAQ) I received before I start my conversations with these guys. I asked them to send me an email from corporate emails @cloudbet.com that I am talking to the right person on Telegram.

The owner of cloudbet asked me to pay 5 BTC to re-activate my account. These guys saying that I used stolen coins  

What do you think? @game-protect

SCREENSHOTS FROM TELEGRAM BETWEEN 2 OWNER AND CO-OWNER OF CLOUDBET
Telegram: @jojones2
https://imgur.com/a/QBlGz3W

Telegram: @John3214
https://imgur.com/a/3CvOiJd

[ginalli]

HUGE UPDATES!
Within 24 hours I posted over 15 the biggest gamblers communities and start to sent complaints about Cloudbet. I start to receive more weird messages on my phone and email.

I received messages from the owner and admin of Cloudbet. I am not sure at this point with whom I am talking too, because I can not believe this is true.

This is 2 emails (https://imgur.com/a/eu89OAQ) I received before I start my conversations with these guys. I asked them to send me an email from corporate emails @cloudbet.com that I am talking to the right person on Telegram.

The owner of cloudbet asked me to pay 5 BTC to re-activate my account. These guys saying that I used stolen coins 

What do you think? @game-protect

SCREENSHOTS FROM TELEGRAM BETWEEN 2 OWNER AND CO-OWNER OF CLOUDBET
Telegram: @jojones2
https://imgur.com/a/QBlGz3W

Telegram: @John3214
https://imgur.com/a/3CvOiJd

DO NOT SEND ANYTHING! THIS HAS TO BE A SCAM!

I know. I want to hear the Cloudbet, someone from there to say something about that. Since Cloudbet has only 1 contact via email for their customer service, they need to respond on that matter. How can these people make a fake email from admin@cloudbet.com or support@cloudbet.com, how do I know if I will talk to the write person from cloudbet anymore?!

[marlboroza]

~

Someone is probably trying to scam you.

It usually happens when you start complaining about not receiving huge amount of money and you share your email and telegram in public. I think you will get more of these messages, you should probably move to new email and phone number.

Of course, don't send money for "account reactivation", makes no sense.

[ginalli]

~

Someone is probably trying to scam you.

It usually happens when you start complaining about not receiving huge amount of money and you share your email and telegram in public. I think you will get more of these messages, you should probably move to new email and phone number.

Of course, don't send money for "account reactivation", makes no sense.

Yea, I never shared my telegram on the forum. I shared with some of the users on this forum.

i contacted the OP (ginalli) to ask him few questions (of course not private) and seems like cloudbet is asking for bribe (cash under the table) to unlock his account from what he says.
correct me if i am wrong but we seen that before..
casinos locking people account to milk money from the big players, and in the end after the big noise, they always do that and milk their players.
this is classic case and not something new...
sadly the amount is big this time

Hey mate! Why you are telling me that bribes in Casinos is fine and you telling me to pay 1-2 BTC to that guys? Are you with them?
This is really stupid and you mate added me on Telegram and asked me even before these guys offered me to pay them lmfao

[coinlocket$]

HUGE UPDATES!

The owner of cloudbet asked me to pay 5 BTC to re-activate my account. These guys saying that I used stolen coins  

This is an obvious scam.
Do not send anything, just wait Monday here on the forum, They are very active here and you will get an answer.

[cruso]

Yea, I never shared my telegram on the forum. I shared with some of the users on this forum.

i contacted the OP (ginalli) to ask him few questions (of course not private) and seems like cloudbet is asking for bribe (cash under the table) to unlock his account from what he says.
correct me if i am wrong but we seen that before..
casinos locking people account to milk money from the big players, and in the end after the big noise, they always do that and milk their players.
this is classic case and not something new...
sadly the amount is big this time

Hey mate! Why you are telling me that bribes in Casinos is fine and you telling me to pay 1-2 BTC to that guys? Are you with them?
This is really stupid and you mate added me on Telegram and asked me even before these guys offered me to pay them lmfao

If you didn't share your telegram on the forum, then the scammer is most likely the person or people you shared the info with privately on here. Please name and shame them.

[Rambotnic]

~

Someone is probably trying to scam you.

It usually happens when you start complaining about not receiving huge amount of money and you share your email and telegram in public. I think you will get more of these messages, you should probably move to new email and phone number.

Of course, don't send money for "account reactivation", makes no sense.

Yea, I never shared my telegram on the forum. I shared with some of the users on this forum.

i contacted the OP (ginalli) to ask him few questions (of course not private) and seems like cloudbet is asking for bribe (cash under the table) to unlock his account from what he says.
correct me if i am wrong but we seen that before..
casinos locking people account to milk money from the big players, and in the end after the big noise, they always do that and milk their players.
this is classic case and not something new...
sadly the amount is big this time

Hey mate! Why you are telling me that bribes in Casinos is fine and you telling me to pay 1-2 BTC to that guys? Are you with them?
This is really stupid and you mate added me on Telegram and asked me even before these guys offered me to pay them lmfao

Do not put words from my name, let me screenshot the whole conversation between me and you.
Screens from our conversation:
http://prntscr.com/mg60pw
http://prntscr.com/mg60v8
http://prntscr.com/mg60yk
http://prntscr.com/mg6122
http://prntscr.com/mg616f
http://prntscr.com/mg61cf
http://prntscr.com/mg61fu

I clearly said they will ask you for bribe because that's what all scamming casinos do.
As you can read, i also told you to NOT PAY THEM anything.
I am fool to trying to give you advice, but the best advice so far from my side was to not pay them anything.
Next time when you try to put words on my mouth, don't forget that people keep record of their conversation.
Based on the lies you saying so far, i don't believe they cheated you also.
You told me they asking 5btc from you, and i told you to not pay them that amount and always start to negotiate if you even want to go with their rules.
And in the end i told you to not pay them anything.
Anyway, i am not with anyone, and especially with any casinos, i don't even gamble.
I just see what most scammers do and predicted the obvious.

Based on your recent screenshots updated on the case, the only guys who have your telegram is the guy who send you that email and you added.

HUGE UPDATES!
Within 24 hours I posted over 15 the biggest gamblers communities and start to sent complaints about Cloudbet. I start to receive more weird messages on my phone and email.

I received messages from the owner and admin of Cloudbet. I am not sure at this point with whom I am talking too, because I can not believe this is true.

This is 2 emails (https://imgur.com/a/eu89OAQ) I received before I start my conversations with these guys. I asked them to send me an email from corporate emails @cloudbet.com that I am talking to the right person on Telegram.

The owner of cloudbet asked me to pay 5 BTC to re-activate my account. These guys saying that I used stolen coins  

What do you think? @game-protect

SCREENSHOTS FROM TELEGRAM BETWEEN 2 OWNER AND CO-OWNER OF CLOUDBET
Telegram: @jojones2
https://imgur.com/a/QBlGz3W

Telegram: @John3214
https://imgur.com/a/3CvOiJd

Do not even try to put me in your bullshits because i barely care how they scammed you and what they doing for you.
I tried to help you offer in exchange for cash and as it can be seen from our conversation my offer is transparent.
Everyone can see the messages i send you which include:
"anyway, if i help you get the account back will you pay me 0.1 btc?"
"after you have it not before that"
Obviously i didn't ask you for cent before i try to help you.
I was thinking to force them with strategy to pay you, but consider they already ask money for you, that's impossible and i just leaved it.

Edit: Next time when you adding scammers to your telegram, do not try to blame the people trying to help you.

[Rambotnic]

Yea, I never shared my telegram on the forum. I shared with some of the users on this forum.

i contacted the OP (ginalli) to ask him few questions (of course not private) and seems like cloudbet is asking for bribe (cash under the table) to unlock his account from what he says.
correct me if i am wrong but we seen that before..
casinos locking people account to milk money from the big players, and in the end after the big noise, they always do that and milk their players.
this is classic case and not something new...
sadly the amount is big this time

Hey mate! Why you are telling me that bribes in Casinos is fine and you telling me to pay 1-2 BTC to that guys? Are you with them?
This is really stupid and you mate added me on Telegram and asked me even before these guys offered me to pay them lmfao

If you didn't share your telegram on the forum, then the scammer is most likely the person or people you shared the info with privately on here. Please name and shame them.

There is something sketchy with the OP.
I offered him my help for 0.1btc AFTER i manage to turn back his btc and he denied it. ( Who will decline paying 0.1 to return back 38btc consider i didn't ask him to pay me upfront)
Why would anyone from cloud bet send him  email with random telegram to contact them instead of sending him official email?
Why would he add the telegram on the email and letting the scammers manipulate him asking for money.

OP, could you please share with us the conversation with the scammers over telegram?

[marlboroza]

Do not put words from my name, let me screenshot the whole conversation between me and you.
Screens from our conversation:
http://prntscr.com/mg60pw
http://prntscr.com/mg60v8
http://prntscr.com/mg60yk
http://prntscr.com/mg6122
http://prntscr.com/mg616f
http://prntscr.com/mg61cf
http://prntscr.com/mg61fu

Quoted for reference and archived here http://archive.is/qVLrk

That was very fast retaliatory feedback pointing in topic of this thread.

Don't spam my inbox.