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1  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 11, 2013, 02:10:33 PM
What can I do to get my money back? Thanks guys.
   
small claims, potentially class action if they decide to continue to selectively resolve issues


i'm about 3 hours away from submitting the paperwork to initiate small claims action in NYC. i'll gladly spend 1000x what they owe me to ensure that this debacle is a) entered into the legal system, and b) made public in alternative and mainstream media Smiley
2  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 10, 2013, 10:13:24 PM
Sent PM, URSAY replied 3+ times since then, still no response  Cry
same. they have less than 24 hours before i file with NYC small claims. seems that's what they want, and I'll happily oblige
3  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 10, 2013, 04:18:18 PM
This is the last time I'm posting this. Failure to take action = me taking the drive to NYC to file in small claims

Order ID   9eddbd3f-8a69-488e-8fc1-6efdd282048d
Time of order: Mon Apr 8 15:50:41 2013
Close at 15:50:00    : 182.10                  
Weighted price at 15:50: 182.16                     

Bit-not-so-instant finally delivered 2.03748916 BTC, pending confirmation
2.03748916 BTC @ 182.10 = $371.026776036 USD
2.03748916 BTC @ 182.16 = $371.1490253856 USD

$500 @ 182.10/btc = 2.745744096650192 BTC
$500 @ 182.16/btc = 2.74483970136144 BTC


2.745744096650192 – 2.03748916 = 0.708254936650192 BTC
2.74483970136144 – 2.03748916 = 0.70735054136144 BTC

You have shorted me between 0.708254936650192 and 0.70735054136144 BTC

44 hours left


Your order will be resolved.  If you make it to NYC please send me a PM and I'd love to meet you for a beer and discuss BTC and whatever else.  Cheesy
in which decade?
25.5 hours left and counting Smiley
4  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 10, 2013, 03:06:58 AM
This is the last time I'm posting this. Failure to take action = me taking the drive to NYC to file in small claims

Order ID   9eddbd3f-8a69-488e-8fc1-6efdd282048d
Time of order: Mon Apr 8 15:50:41 2013
Close at 15:50:00    : 182.10                  
Weighted price at 15:50: 182.16                     

Bit-not-so-instant finally delivered 2.03748916 BTC, pending confirmation
2.03748916 BTC @ 182.10 = $371.026776036 USD
2.03748916 BTC @ 182.16 = $371.1490253856 USD

$500 @ 182.10/btc = 2.745744096650192 BTC
$500 @ 182.16/btc = 2.74483970136144 BTC


2.745744096650192 – 2.03748916 = 0.708254936650192 BTC
2.74483970136144 – 2.03748916 = 0.70735054136144 BTC

You have shorted me between 0.708254936650192 and 0.70735054136144 BTC

44 hours left


Your order will be resolved.  If you make it to NYC please send me a PM and I'd love to meet you for a beer and discuss BTC and whatever else.  Cheesy
in which decade?
5  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 09, 2013, 10:01:13 PM
This is the last time I'm posting this. Failure to take action = me taking the drive to NYC to file in small claims

Order ID   9eddbd3f-8a69-488e-8fc1-6efdd282048d
Time of order: Mon Apr 8 15:50:41 2013
Close at 15:50:00    : 182.10                  
Weighted price at 15:50: 182.16                     

Bit-not-so-instant finally delivered 2.03748916 BTC, pending confirmation
2.03748916 BTC @ 182.10 = $371.026776036 USD
2.03748916 BTC @ 182.16 = $371.1490253856 USD

$500 @ 182.10/btc = 2.745744096650192 BTC
$500 @ 182.16/btc = 2.74483970136144 BTC


2.745744096650192 – 2.03748916 = 0.708254936650192 BTC
2.74483970136144 – 2.03748916 = 0.70735054136144 BTC

You have shorted me between 0.708254936650192 and 0.70735054136144 BTC

44 hours left


Your order will be resolved.  If you make it to NYC please send me a PM and I'd love to meet you for a beer and discuss BTC and whatever else.  Cheesy
43.5 hours Cheesy
6  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 09, 2013, 09:54:54 PM
GENTS GENTS!!!

It says:

Tue Apr 9 19:29:21 2013

042e0361-6ff5-4957-9175-c748127b043b

Manual transfer created

Does this mean it should be fixed soon?!?!? If it happens withing the hour imma forget about the profit i lost...and just move on!!! some insentive there for you BitInstant!

and i will update all posts and praise the BTC community you held your word!
it means you're about to be sent coins at current market value, not the value locked in at time of order

WRONG.
Right, because that's why I was paid btc at CURRENT market value not the value I locked in at order placement.

That's also why you still owe me 0.70825 BTC

Smiley

Right.  I've been offering to help with any issues but I guess your not interested in helping me open a ticket for this issue.  Can't say I didn't try.  Oh well.  Smiley
You don't read very well.

But that's fine. Your posts will make for fantastic evidence of failure of bitinstant to perform.
7  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 09, 2013, 09:47:31 PM
This is the last time I'm posting this. Failure to take action = me taking the drive to NYC to file in small claims

Order ID   9eddbd3f-8a69-488e-8fc1-6efdd282048d
Time of order: Mon Apr 8 15:50:41 2013
Close at 15:50:00    : 182.10                  
Weighted price at 15:50: 182.16                     

Bit-not-so-instant finally delivered 2.03748916 BTC, pending confirmation
2.03748916 BTC @ 182.10 = $371.026776036 USD
2.03748916 BTC @ 182.16 = $371.1490253856 USD

$500 @ 182.10/btc = 2.745744096650192 BTC
$500 @ 182.16/btc = 2.74483970136144 BTC


2.745744096650192 – 2.03748916 = 0.708254936650192 BTC
2.74483970136144 – 2.03748916 = 0.70735054136144 BTC

You have shorted me between 0.708254936650192 and 0.70735054136144 BTC

44 hours left
8  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 09, 2013, 09:36:43 PM
GENTS GENTS!!!

It says:

Tue Apr 9 19:29:21 2013

042e0361-6ff5-4957-9175-c748127b043b

Manual transfer created

Does this mean it should be fixed soon?!?!? If it happens withing the hour imma forget about the profit i lost...and just move on!!! some insentive there for you BitInstant!

and i will update all posts and praise the BTC community you held your word!
it means you're about to be sent coins at current market value, not the value locked in at time of order

WRONG.
Right, because that's why I was paid btc at CURRENT market value not the value I locked in at order placement.

That's also why you still owe me 0.70825 BTC

Smiley
9  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 09, 2013, 09:13:33 PM
why the hell is bitinstant even taking orders, when they have this much back log? ridiculous
entirely too much logic for this thread. gtfo
10  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 09, 2013, 08:53:31 PM

BITINSTANT WILL FIX IT GUYS!!! BE RELENTLESS THOUGH...took me 2 days of constant badgering to get it done.

I would just like to stress that last point. I sat quietly and sent polite PMs as far back as 4/2. Bitinstant obviously took that for a sign of weakness and has decided to fuck me as best they can.

So as a result of being nice, I have been coinless for over a week. The only way these people will refund your money is if you bitch relentlessly.


threats, including actually following through if they fail to deliver work beautifully it would seem. my shit was about 75% completed 25 minutes after i shot off an email to their support.

they're down to about 45 hours before i make good on that threat
11  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 09, 2013, 08:15:25 PM
Well its officially been over a week and even after logging 29 hours on this forum trying to get help, still ZERO help.

Time to start posting threads  Wink
http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml
12  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 09, 2013, 07:45:08 PM
GENTS GENTS!!!

It says:

Tue Apr 9 19:29:21 2013

042e0361-6ff5-4957-9175-c748127b043b

Manual transfer created

Does this mean it should be fixed soon?!?!? If it happens withing the hour imma forget about the profit i lost...and just move on!!! some insentive there for you BitInstant!

and i will update all posts and praise the BTC community you held your word!
it means you're about to be sent coins at current market value, not the value locked in at time of order
13  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 09, 2013, 07:17:54 PM
Want to escalate your own issue? Threaten small claims action directly to their support email with high importance and read receipts selected.


Too bad the order is incomplete and they still owe me about .708 BTC.


This paperwork I drew up to file in NYC might just go to use anyway. 46.5 hours and counting
14  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 09, 2013, 05:56:49 PM
Quit saying that they are scamming, because it is clearly not so. If you guys had any common sense you would know what is going on.
for someone who talks about common sense, you apparently lack it. they very clearly using today's funds from orders to cover their ass on prior day's orders that went unfulfilled. it takes minutes to confirm receipt of funds, and seconds to deliver the funds to the address entered at order placement. yet their so-called support is consistently claiming this is a super complex issue that results in some people going a week without a resolution. at the very fucking least, this forum support ticket bullshit needs to stop and they need to use some of that inflated fees on orders they actually process to fund a support ticket system. this company, its support, and this fucking thread with the occasional BI-cocksucking douche likeyourself, is a fucking joke. and if they piss off enough of the right people, shit will get done Smiley
15  Other / Beginners & Help / Re: BitInstant problems on: April 09, 2013, 05:47:40 PM
are these problems related only to transfers to MtGox?
no. you're playing with fire using BI now
16  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 09, 2013, 05:38:58 PM

I'm onboard with opening a class-action lawsuit against Bitinstant. It seems this is the only way to get their attention. I will be contacting my attorney regarding this matter if I don't see a resolution rather soon. I am fed up with this.
they're completely fucked "support" system is ensuring that such an action is inevitable if they continue this. they're a stones throw away from wire fraud at this point.
17  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 09, 2013, 05:20:55 PM
Amazing support. It's 2013, they deal with a technologically advanced cryptocurrency yet customers have to resort to posting on a third party forum to get a "ticket" created and an order issue addressed.

how many of these people, for example haven't had their issues addressed, or even know about this thread.
18  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 08, 2013, 11:09:26 PM

this plus small claims, or class action if others want to join in on the fun Smiley
[/quote]

Good luck.
[/quote]luck not required if my and other people's orders are fucked.


but i appreciate the reply. at least that confirms that the general attitude that your support personnel are presenting isn't just limited to one individual; rather it's systemic throughout your organization.
19  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 08, 2013, 11:07:05 PM
My best guess (Since no one is telling us), is they are waiting for the funds from MoneyGram/ZipZap that we deposited.  After reading the link I posted earlier it appears they are "juggling" funds because of the tremendous attention bitcoin is having.  Our best hope is they get their money tomorrow and then they will process our orders.  Is this correct Ursay?

you think they're going to address a question of whether or not they're taking payment for orders they can't fulfill? don't hold your breath.
20  Other / Beginners & Help / Re: Official Newbie BitInstant Support Thread (Active Customer Support) on: April 08, 2013, 10:57:31 PM
the only resolution is to stop doing business with BitInstant in the future.
this plus small claims, or class action if others want to join in on the fun Smiley
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