Official Newbie BitInstant Support Thread (Active Customer Support)

[nonames456]

Did anyone from the 4/9 list get their problems fixed yet?

Not yet, wallet still empty. I'm waiting patiently and just watching this thread. URSAY is doing what he can and we should really appreciate that someone is going to bat for us even though the workload is immense.

[err0r_01]

URSAY, PM message sent with all my detail.
Thanks for the help!

[xqr]

*IMPORTANT UPDATE*

I am being told that I may have access to the new support software management sometime today.  In the meantime I need to keep trying to help.

If you have a current issue open...EVEN IF I HAVE PUT YOU ON A SUPPORT LIST OR OPENED A TICKET FOR YOU...I need your email address so I can try and contact you with any updates or questions.  I simply cannot manage all users issues thru forum PMs and forum posts with the increasing volume and amount of double posts and posts which do not provide me enough info to open a ticket.

WANT HELP?

Send me a PM with your email address AND order ID # or quote ID # so I can open you ticket or attempt to update you on your current status.

Thanks! 

PM sent with order id, quote id, problem description, historical rate of BTC at the time of transaction, expected amount of BTC to be delivered, email, list date (4/10), and ticket #.

Please confirm receipt of PM.

[evilzpet]

KEEP THE EMAIL ADDRESSES COMING VIA PM!!!  TY!!! 

I have also have not gotten my bitcoins after having made a deposit last Sunday.  Numerous emails and calls have gone unanswered and the system here will not allow me to send PMs.  Please help sir.

[URSAY]

YO!

Keep the emails coming via PM!  I am logging them as they come in and if you have a response from level 2 support I am giving you your response!

Don't worry about which list date your on.  I have combined them all at this point!  Customer service WILL get better slowly as we make upgrades to manage the volume!!!

THANKS!  

[Laughingman8]

How many posts do you need to send a PM? I tried sending URSAY a message, but it didn't appear in my outbox

[glasshouse]

My problem is on the 4/9 list and unresolved (already PM'd for email)... it should be an easy fix, straight USD-USD transfer from BTC-E coupon to PayPal address... no BTC involved, just whichever PayPal account BitInstant was using to transfer the funds didn't have enough funds in their PayPal account from the looks of the error code.  Not sure why my issue is taking so long, since there shouldn't be any 3rd party issues and no BTC rate conversion issues, it should be just giving me my funds.

[Xosihc]

How many posts do you need to send a PM? I tried sending URSAY a message, but it didn't appear in my outbox

it went through... same thing happened to me

[uncfan42204]

*IMPORTANT UPDATE*

I am being told that I may have access to the new support software management sometime today.  In the meantime I need to keep trying to help.

If you have a current issue open...EVEN IF I HAVE PUT YOU ON A SUPPORT LIST OR OPENED A TICKET FOR YOU...I need your email address so I can try and contact you with any updates or questions.  I simply cannot manage all users issues thru forum PMs and forum posts with the increasing volume and amount of double posts and posts which do not provide me enough info to open a ticket.

WANT HELP?

Send me a PM with your email address AND order ID # or quote ID # so I can open you ticket or attempt to update you on your current status.

Thanks! 

My email is uncfan42204@aol.com i already sent u my order info

[chubbychecker]

How many posts do you need to send a PM? I tried sending URSAY a message, but it didn't appear in my outbox

Doesn't appear in the outbox unless you check the option that says "keep a copy in my outbox" or something similar

[shivamachoman]

Resolved.

[seekup]

*IMPORTANT UPDATE*

I am being told that I may have access to the new support software management sometime today.  In the meantime I need to keep trying to help.

If you have a current issue open...EVEN IF I HAVE PUT YOU ON A SUPPORT LIST OR OPENED A TICKET FOR YOU...I need your email address so I can try and contact you with any updates or questions.  I simply cannot manage all users issues thru forum PMs and forum posts with the increasing volume and amount of double posts and posts which do not provide me enough info to open a ticket.

WANT HELP?

Send me a PM with your email address AND order ID # or quote ID # so I can open you ticket or attempt to update you on your current status.

Thanks! 

Hi Ursay,

I'm on the 4/8 list with an unresolved issue.

I just sent you a PM with my info again.

Thanks!

[uncfan42204]

YO!

Keep the emails coming via PM!  I am logging them as they come in and if you have a response from level 2 support I am giving you your response!

Don't worry about which list date your on.  I have combined them all at this point!  Customer service WILL get better slowly as we make upgrades to manage the volume!!!

THANKS!  

Ive been waiting since Sunday, this is bull shit send me my funds
uncfan42204@aol.com

[duquevalentino]

Hi Ursay, I appreciate your efforts to solve the best way.

I suggest you post regularly (ex. every 4 hours) a list with the names waiting support and solved status for the ones being solved. I suggest that, because when I see MY name on list and the other being solved I´m not concerned.

What do you think?

Thanks

[Laughingman8]

I just got my money in my MtGox account, after waiting a day. Thanks URSAY

[man]

I was on the 4/6 list and promised that my account would be pushed through!!!

Why are you "pushing through", manually only certain ones who entered later than me?

I demand you deal with this immediately!!!  I have already sent so many PM's that it sounds like just another scam excuse to forestall everyone.

Here is my info......it shows you took my money and did not issue a coupon......why would this take so long?

Meantime....you have been holding my money and gaining interest on it......

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9
Event ID    a88d7f2a-f405-49b5-bb9e-37d1d35d946a
Fees (inclusive)    0.89%%
Amount you paid    $146.66947 USD
Amount you will receive    $145.364111717 USD
Delivery Deadline    Fri Apr 5 00:32:29 2013
Destination exchange    MtGox
Destination account    321043
Order event log
Timestamp    Event ID    Event type
Thu Apr 4 23:32:37 2013   Quote for new transaction
Thu Apr 4 23:32:29 2013   New Order
Thu Apr 4 23:32:25 2013   Gox coupon deposited at BitInstant account
Thu Apr 4 23:32:25 2013   Gox to gox error - Contact support for refund

[gf.ricardo]

still waiting for a solution
Quote ID a8eb5124-a9f5-4bd2-91fd-b088d51e4d0c
Event ID e4413c13-c926-41c8-bcd2-b12dbb7a9ea4

e-mail: gf.ricardo@hotmail.com

[Dâniel Fraga]

Bitinstant still replies to this topic?

I have an order waiting for processing:

https://www.bitinstant.com/order_status/17784607-c89b-47ed-9042-ea84ec208f00

Everything was paid and confirmed by Zipzap, but until now it wasn't processed. I want to buy more, but I need to be sure I can trust Bitinstant.
It's a great site, but it needs to process orders faster.

Today is recommended to buy lots of bitcoins on bitinstant? Do they really can deal with high volume orders?

[efini]

This is the last time I'm posting this. Failure to take action = me taking the drive to NYC to file in small claims

Order ID   9eddbd3f-8a69-488e-8fc1-6efdd282048d
Time of order: Mon Apr 8 15:50:41 2013
Close at 15:50:00    : 182.10                  
Weighted price at 15:50: 182.16                     

Bit-not-so-instant finally delivered 2.03748916 BTC, pending confirmation
2.03748916 BTC @ 182.10 = $371.026776036 USD
2.03748916 BTC @ 182.16 = $371.1490253856 USD

$500 @ 182.10/btc = 2.745744096650192 BTC
$500 @ 182.16/btc = 2.74483970136144 BTC


2.745744096650192 – 2.03748916 = 0.708254936650192 BTC
2.74483970136144 – 2.03748916 = 0.70735054136144 BTC

You have shorted me between 0.708254936650192 and 0.70735054136144 BTC

44 hours left

Your order will be resolved.  If you make it to NYC please send me a PM and I'd love to meet you for a beer and discuss BTC and whatever else. 

in which decade?

25.5 hours left and counting

[beaconpcguru]

Sent BitInstant 2 orders of 1000 dollars... only received one... on 4/4... no response in attempts to get ahold of them.. indeed.