Because we closed the site down about 4 years ago. If it's taken you that long to make the request you can wait a bit longer for it to be processed.

Closing a customer's account for this reason I think it is a very exaggerated step that even makes people afraid to create an account in your casino because if a person is going to complain about something about your casino in that forum then that person will already be in the sights of seeing the his account being closed in your casino, I think this is something very dangerous

I don't know the whole story though, but I think 500 Casino team should have kept his account active for playing with deposits and bonuses. The user said that he has wagered more than $1.8 million at 500 Casino. This is a good wagered amount if the user is an average gambler. Maybe there are more casinos with similar terms, but I haven't seen this type of complaints before.

It was difficult to read the conversation as your screenshot quality is a bit low. I can see that you had warned him to stop sending unnecessary messages, but he continuously complained about the bonus calculation system. He was banned from the chat and discord group of 500Casino. Banning him from the live support system would have ended the issue there, isn’t it?

Terminating user account for such reason is a rare thing in gambling site. I haven't seen this type of rule at any other casino.

Terminating user account for such reason is a rare thing in gambling site. I haven't seen this type of rule at any other casino.

20.2. If you engage in Prohibited Behaviour, or we determine in our sole discretion that you are engaging in Prohibited Behaviour, your Account and/or your access to or use of the Service may be terminated immediately without notice to you. Legal action may be taken against you by another Customer, other third party, enforcement authorities, and/or us with respect to you having engaged in Prohibited Behaviour.
20.3. Prohibited Behaviour includes, but is not limited to, accessing or using the Service to:
promote or share information that you know is false, misleading, or unlawful;
conduct any unlawful or illegal activity, such as, but not limited to, any activity that furthers or promotes any criminal activity or enterprise, violates another Customer's or any other third party’s privacy or other rights or that creates or spreads computer viruses;
harm minors in any way;
transmit or make available any content that is unlawful, harmful, threatening, abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, or racially or ethnically or otherwise objectionable;
transmit or make available any content that the user does not have a right to make available under any law or contractual or fiduciary relationship, including without limitation, any content that infringes a third party’s copyright, trademark or other intellectual property and proprietary rights;
transmit or make available any content or material that contains any software virus or other computer or programming code (including HTML) designed to interrupt, destroy or alter the functionality of the Service, its presentation, or any other website, computer software, or hardware;
interfere with, disrupt or reverse engineer the Service in any manner, including, without limitation, intercepting, emulating or redirecting the communication protocols used by us, creating or using cheats, mods or hacks or any other software designed to modify the Service, or using any software that intercepts or collects information from or through the Service;
retrieve or index any information from the Service using any robot or another automated mechanism;
participate in any activity or action that, in the sole and entire unfettered discretion of us results or may result in another Customer being defrauded or scammed;
transmit or make available any unsolicited or unauthorized advertising or mass mailing such as, but not limited to, junk mail, instant messaging, "spam", chain letters, pyramid schemes, or other forms of solicitations;
create Accounts on the Website by automated means or under false or fraudulent pretenses;
impersonate another Customer or any other third party;
using of the cheating and unfair advantages including system malfunction and errors, also using of bots (automatic players) or exploitation of the “errors’;
criminal activities, including money laundering and other criminal intrusions.

The only complaint i have from freebitco is that they offer a very limited number of bets, unlike other casinos where the betting choices are way more. But then we can think the freebitco is different than all those sites and also a bit different and unique.

I have been using freebitco since i came to know about bitcoin. It was mainly a faucet site at that time but now they have become a full fledge gambling site.

When I clicked your link, the antivirus went mad:

I don't want to say the name of anyone here but all the reviewers are also biased in many ways. For example, in any casino review site, if they rank casinos, they will list the one at the top which provides them the most referral commission. I have seen that almost in every casino review site. Isn't it a biased opinion? Well, I'm aware of both the sites you mentioned and I have to agree that they are quite good in terms of reviewing a casino and helping someone pick the best casino.

I would agree to check those reviews but nothing beats more about player's experience. Each of the gambling site have their own uniqueness, strengths and weaknesses @op we are just here to give our opinions and experiences but just like littlemouse said some of the users might be biased so there's no actual point not unless you tried the gambling site they are referring.

I like your website as you offer different sports in your website but I am just curious do you also offer Esports matches like Dota 2, League of Legends, Valorant, CS:GO? I only see 2k there but I might just missed it and that's why I would like to ask if you are offering it in your website.

You won't get an accurate answer here. Most of the posters will tell you about the casino they are promoting as some of them thinks they should lol. Most of the replies are biased.

500 Casino reserves the right to suspend or terminate the User's account at any time and without notice, at 500 Casino's sole discretion, in these cases:

User has violated these Terms; and/or
User has submitted fake KYC information; and/or
User has been confirmed a ML Risk
the use of this Website by the User may cause violation of law or regulations; and/or
in case of an investigation by legal action or governmental involvement; and/or
the account or its use is deemed to be, at 500 Casino’s sole discretion inappropriate or offensive or in violation of these Terms
User has abused the Welcome Package feature by creating multiple accounts
User has initiated unjustified chargebacks with our payment processors or partners
User has exploited or tried to abuse the affiliate system in order to gain an unfair advantage or generate undeserved revenue
User has engaged in abusive language and behavior towards Support staff
User has engaged repeatedly in currency arbitration with different payment options
User has engaged in scripted gameplay or played games with the help of programmed devices.

It's visible because it's someone else's post.

You can't have all user posts getting hidden just because the quoted part of the text from someone whom you ignored

Quick question; why bother reading the posts or quotes if you already ignored the user?
It's like continuing to pip at someone and yet you did want anything to do with them  

For people bold enough to hold 125.000,250.000 or 500.000 FUN here they get a really good return monthly so it is basically free money,more people who have more Bitcoins should try that as a money making machine,after all as they say it takes money to make money.

Received, thank you! Collateral has been returned.

I did not open the gift box since few days ago, but looking at the other posts by other users, it seems that the change he tried to say is about the challenge. Previous post by coin_trader, the challenge is about to receive 50% deposit back while his challenge as shown in above SS is 20% deposit back. I'm not sure if users can get different challenge, if the challenge is the same for all users then we can say that there is indeed a change from 50% to 20%. However, if it is possible that challenge can be different between users (maybe because of the time of opening the box), then we cant say there is change.

Yep, yep, yep, and yep.

Signature campaigns have a lot to do with this phenomenon, and I'd noticed it even before I officially became a member back in 2015.  I was lurking, just trying to get a sense of what the bitcoin community was like, and I was flabbergasted to see the structure of some of the threads, i.e., the lack of back-and-forth discussion that you'd expect to see when people are talking about a topic and presumably reading what others have to say.

I'd say I'm very much guilty of this, but it doesn't have to do with campaigning as much as following up on posts I've written.  It's just laziness on my part, and I don't get alerts or anything like that.  But if it's a thread I'm extremely invested in, then I'll pay attention to it.  Most threads don't meet that qualification lately, though.

By the way, as binance is mentioned - does any of you take part in their 'promo' where you may regularly invest/buy FUN? Some time ago there was a quiz where winners were subscribed for that plan and Binance buys every month FUN for $0.1 - yes!, prize was 10 cents per month, for 3 months