Then I guess I'm a part of a very small minority. I'd risk saying most of us who usually write here are that minority...

I found the crowdfund emails surprising as well. I recall they recently ran a token sale, wonder if they need to scale or are just doing a quick cash grab? This is a bit concerning IMO.

To me that means either:

A. They've given up the app for some reason or,
B. They've made a new app or overhauled the old one so much that the new update needs to be approved

B is more likely I believe? Drop them a line and see what they say. I still see it on iOS

Crypto deposits appear to be down...

EDIT: not down but very delayed

My bad for not making a summary. I've basically had an euro withdrawal "lost in the void" for 1,5/2 months. Support wasn't really helpful at first, but given they've ended up solving the matter, I believe the issue was on their banking partner and not Wirex. They've supposedly improved since then, but I've not had the courage to test, to be honest, but I'll likely start needing them more, so hopefully they've got everything working as it should now.

Had a look at their Twitter and forum (they've deleted Telegram not long ago) and I do not see as many complains as I've seen back then. And it seems good alternatives still don't really exist, at least for my use case. Plus, their card works great.

Nothing you said prevents you from submitting your ID watermaked.

That being said, you are free to reconsider, but I believe account termination is something not prevalent enough for it to be considered as a factor for reconsidering a signup.

Given that I came to post here... Anyone doing bank transfers as of lately on Wirex? Wonder if the issues I've had are still "common"

Yes... But for the Visa card only for now, until I see a better alternative

Got my issue sorted. Took them long enough... But it is sorted.

Same... But I do understand why this is their communication strategy.


And yes, they could have pushed the warning via the app, or email.


I doubt it as well, but then again, why keep pushing my issue back? It's been long enough, their banking partners cannot be this incompetent (or can they...?). Any why can't they provide me a phone number for them, since the ones listed in public aren't valid? And why doesn't their banking partner reply to my email? This just seems fishy.

For me it's been 3 weeks now.


For now my advice is do not use any Wirex service at all until this is settled

Sorry that you're having issues as well

The updates are that there are no updates, really, I've been reminding support day on and off about it and they have nothing else to tell me. They just copy paste more or less the same message saying their banking partner is tracing funds. So they are either:

A: Doing nothing, or
B: Making heads roll at their banking partner, I have no way to tell which one of this is true.

I've tried reaching out to the banking partner, and no reply. I've asked Wirex's support for a phone number from them that actually works and they've not provided me with one, both annoying and very fishy.

That being said, I do want to believe they're not doing some kind of exit scam. However, I have already filed a complaint against them because this is taking too long, and it is simply not acceptable. I'll gladly withdraw the complaint if this is solved asap. If it's not solved, well, I don't know really, but I know I won't stand still.



This is a different issue from mine but does seem to be what stompix is complaining about. But may be a good idea raising awareness of these troubles on Twitter as well.

Well, they have the functionality available, so it should work, at least in theory... If they have the service, they should perform it, issues happen everywhere, but they should perform it, and it isn't normal from my experience a SEPA transfer taking so long. Support is unresponsive but I understand that at this point they may be waiting for a response from Onpex.

Funny story is all their other services seem to work without any issues. Except from the app from time to time, but nothing too bad.

And that PR article, absolutely ironic... Hopefully that means my issue will be solved ASAP.


True, but I've never seen any complain similar to mine, issues were mostly with deposits, as far as I've seen and most of the complains are somewhat old. Regardless, lesson learned, I just hope they get this mess sorted quickly. Unfortunately Wirex was the only fiat onramp I had available when I've made the transfer. Just wanted to give the heads up to everyone here.

A heads up to all users, it seems Wirex's SEPA transfers aren't working at all. I've made a withdrawal almost 2 weeks ago and the funds haven't arrived. The receiving bank has no record of any incoming transfer, and Wirex's support simply says they've sent it and that I have to check with my local bank. After going back and forth with support they've said they'd check with their banking partner about the transfers' status and haven't got back to me ever since. The phone numbers for them I could find online weren't in service when I tried calling... Their banking partner (Onpex) didn't reply to my contact. Not a good sign. I'm not sure what's happening here.

I'd heavily advise anyone to avoid making any bank transfers to/from Wirex for the time being as it seems their fiat onramp is broken. I'll update everyone here as things progress, hopefully this is sorted sooner than later.

Poloniex support has pretty much confirmed my previous posts, they cannot release funds to unverified accounts. The thing here is they need to know who they're dealing with... But why they only started caring regarding this now when many of these legacy users have accounts with them for years, some since their inception, is beyond me. So now, suddenly, we are on a list of potential terrorists*

I've been reading the posts here and pretty much the only thing I have to say is, we do not need to file a complaint or put them in court, or anything similar. We'd just waste our time and even more funds (to add to those we all have blocked there), the law is on their side. Poloniex just needs to come out and be accountable for their words, as they've been all these years.

This is what I feared for a long time and I've written countless posts on this forum regarding the issue, regulation is a two sided knife. As I predicted, in attempting to regulate something to enhance its adoption and safety (or purposefully and covertly hinder it), regulators and governments just made the access barrier taller, and made this an even wilder wild west for those who are already in this for the longest time.

I consider my deposit a total loss. I am most likely not going to verify myself, especially when absolutely nothing guarantees I'll be able to withdraw my funds after I do so. I'd consider verifying myself if Poloniex had a fiat gateway. I hope Poloniex has fun with my funds. Go have a beer on me or something... Pretty cool when you're not paying, right? Or give out a bonus to your support staff... Be creative. I guess there's nothing else to say when there's no reason for me to get verified with them. We've been "Poloniexed"

*If I may add an opinion of some sorts, I'm willing to bet large on the fact that no terrorists have ever used Poloniex for illegitimate uses

---

So far they've allowed withdrawals of delisted coins. According to how things are at the moment I'm not sure if this will be the truth from now on anymore...

From what I've gathered in the meantime I take it they cannot simply open withdrawals due to regulation for the fact they're probably required to know who they're dealing with. But this doesn't excuse them giving the impression we'd be able to access funds, of course.

While trying to make crypto less and less of a wild wild west, Poloniex has managed to make things far worse. From their announcement I was too under the impression that withdrawals would be available, which doesn't seem to be true for my legacy account. I consider myself scammed. I'm not sure how the current situation gives any trust to legacy account owners to actually get verified. I hope I can eventually manage to get out, but it doesn't seem this will be possible. I understand the importance of regulation and KYC, however I do not understand why funds need to be frozen when we were given the impression this wouldn't be the case.

In the end, it was my fault, of course, funds not on our keys aren't ours. Hopefully the rest of legacy users don't have a deal breaking amount there either

Here's the announcement for reference: https://archive.is/svOXP

Address for payment is the same. Just sent it to you again. Thanks.

EDIT: user has since paid after insisting via PM. I am not aware if the other people who have offered to fill the bounty have been chosen to do so and if they were paid.



I've seen OP refer to bounties in this thread. Before taking on these, please take note that, at least to me, OP hasn't yet paid a 0.002BTC translation bounty (archive link) for his previous project (archive link). I can also provide PM's where the user confirms I've been chosen to fill the bounty and where he states that he's sending the payment, which he hasn't done thus far. Would be interesting to know if anyone else filled the translation bounty for other languages and if they got paid.

News source. This is really good news...

2000$ limit I think, for unverified accounts. I think they have a thread on the forums, better off asking questions there.

Full control means having your own private keys, it doesn't necessarily mean a full node: you can have your keys offline...


Exactly this, Electrum won't follow anything, servers that provide Electrum services will.


Food for thought.