My story may be will sound stupid to many of you. But just want to share. I paid my order in January/2014.
Get the money as loan with high fees, because i tought that "Second week of March" is not so away...now i want to hit my head in the table, but its too late.
March passed, April come...had some letters with Kerim i think - he said its ok, we work, we are pressed, we...
...than later on i start to ask for refund. Fill the letter with the refund info and from 20.05 i wait my refund...
After 20.06 i start to ask what happen, because every month i pay the fkin fees of the loan - no answer. Mail after mail - NOONE...
Than today i saw a "nice" offer:
Antonio (Bitmine AG)
Dear Mr. Georgiev ,
as you may already be aware we are facing some difficulties to process all the refund requests we have received. With this e-mail we would like, first of all, to apologize for the delays you are facing and to thank you for the patience so far.
Given your position in the refunds processing queue and our cash-flow projections, your refund is expected to be processed about on the second half of October, 2014.
We understand this may be a long time to wait for, as such we would like to give you some alternative options that may be available in shorter time:
1) We may restore your order and send it to you with 100% more hashing power than the original order was. That is, if you ordered 1TH/s, you would get 2TH/s. Shipping would usually take place same day or day after we received confirmation from you, anyway not more than 5-7 days.
2) You may convert the amount we owe you (including the 10% penalty) into hosted mining contracts, which will be available from August 15th. More information is available at
http://bitmine.ch/hosted-mining-plans-now-available-starting-1gh/Let us know if you are interested in exploring either of the alternative options, otherwise we kindly ask you to bear some more patience until your refund is processed.
Best regards,
Thanks
for your interests in our products.
Danke für Ihr Interesse an unseren Produkten.
For any questions don't hesitate to contact us. In the meantime
Für Fragen sind wir jederzeit für Sie da.
Kind regards/MfG
Customer Service
Its ok, but when i send the money - there was other TERMS. Acorrding to the terms then i get the loan. With the terms NOW till Octomber i will pay and pay fees and...in short words. Ive never, ever, ever want to hear the word Bitcoin in my life. Also hope never to deal with Swiss Companyes. If this was happen in my country - till now there someone should be death.
I DONT want their hardware anymore, also i dont want service that will HELP me to pay the fees i want the money back to TURN the LOAN. This they cant and dont want to understand.
Ok, may be i am too emotional at the moment. One of the reasons is that i wait my forth kid in November. I need any money fo then but i cant save a shit because of the fees. Yeah I am pretty in mind that this is not problem of Bitmine, but mine. But they dont even read my emails, threat all of us as some kinda animals with standart replayes and always put the point how they are "pressed", "bussy" and so on. Yes but I, we are in the same situation everyone of us, because of their marketing plans and true lies.
The only thing that i can do now, and that left to be done is to write tons of emails to the places that you all recommend in the posts. Also thanks to zadehmehdi for the post. Till now i dont did it, because i believed that Bitmine will bet on their responsabilities according to their terms at the moment that deal was made. Now i see that will be more easy to recieve letter from my death Grandfather.
As i said i will writte to everywhere that you recommend, together will that will try in my freetime to register and share my experience in every forum connected somehow with Bitcoin. I dont want ANYONE to come in my situation. If everyone writte about this in lots of forums there will be good SEO for Bitime - Coincraft - Lies, and i believe they will be not able to lie people anymore.
Kind regards, and sorry that i cry on your sholder,
Nick
