Kraken Accepting MtGox Bankruptcy Claims

[Dargo]

I could not do the online claim because the original email address I used with Gox is no longer active. I did make the change on my account for the new address, but apparently for online claiming they will send the authorization code only to the original address.
When asking if you want to accept your claim in BTC or fiat, the offline form states that the trustee is conducting a survey to determine the creditors' preference. Thus it's not yet sure if there will be a choice between fiat and bitcoin. If the claims are paid in bitcoin they are to be done only thru Kraken.
My question is ,being that I can't do the online claim thru Kraken, how is the offline claim done thru Kraken ?

dserrano is correct - there's no offline Kraken option. However, you can request a BTC payout on the MtGox offline form and get the payout through Kraken (if the trustee decides to offer BTC payouts).

[Dargo]

Hi, is any one having problems with the log in system at MtGox?

Here is what happened to me. I started the claiming process, went through the enter password and changing the password and got to the fill out form. Unfortunately I wasn't sure what amount I had to put in the claim, so I got this information a couple hours later when I got back home.

Unfortunately I was logged out automatically (due to being in active for longer period of time) and can now no longer log in, neither with my old password, nor with the new one.

Am I the only one? Any suggestions here what I could do about it?

May I ask what browser you are using? I cannot seem to get past the changing password step, the button "Change Password" seems to have no functionality for me. I have tried chrome and internet explorer.

If you have a Kraken account (or create one), you can submit a ticket for this issue (a screenshot helps). There does seem to be some kind of issue with the MtGox claims site where certain users are finding that buttons aren't clickable. We are working with the trustee on the behalf of our clients to get this resolved.

[kodeon.CEO]

If you have a Kraken account (or create one), you can submit a ticket for this issue (a screenshot helps). There does seem to be some kind of issue with the MtGox claims site where certain users are finding that buttons aren't clickable. We are working with the trustee on the behalf of our clients to get this resolved.

Thanks for the advice and letting me know. I have made an account and sent a message to customer support. They sent me an email back and informed me that they have had a large number of tickets regarding gox so I guess I just need to wait and see.

[Blazed]

Well I signed up @ Kraken to be goxxed once again. I really doubt we end up getting anything back though. I already kissed that 15BTC goodbye a year ago. Pretty smart move from Kraken though...basically get the entire Gox user base free.

I understand your skepticism, but hopefully we can exceed your expectations! If you need any specific help with your claim form, please let me know or contact us through support.

I hope so too! I am pretty sure my claim is all filled out and good to go. The process was pretty easy overall.

[bahamapascal]

When is the live support chat coming online?

Creditor claim and payout support including live chat and email

[Slab Squathrust]

How long does it usually take for your account on kraken to reach level 2 of verification? 

[hmblm1245]

How long does it usually take for your account on kraken to reach level 2 of verification? 

Mine was with in a few hours.

[Dargo]

When is the live support chat coming online?

Creditor claim and payout support including live chat and email

Live chat is online, but it's not 24/7. We've had a huge number of people doing the claims through us, which is great. But it's put more load on support than we anticipated, especially since there have been a few technical problems with the MtGox claims site and we're trying to help with that as much as we can. Faced with the heavy load, we've put a priority on tickets and chat hasn't been on regular hours. I'm talking to the CE team about this now though to see if we can get back to regular hours next week. I'll keep you posted. 

[Dargo]

How long does it usually take for your account on kraken to reach level 2 of verification? 

It can take anywhere from a few minutes to a day or so if we are having trouble verifying the address. If it's been more than 24 hours and you haven't heard from support, please make a support request.

[hutcho]

Has anyone here who mailed in their claim received verification of arrival? I sent mine in Priority Mail one week ago and the tracking shows nothing. Post office must have screwed up the tracking label. The Mt.Gox curse lives on.

[WhatTheGox]

How long does it usually take for your account on kraken to reach level 2 of verification? 

Mine was with in a few hours.

Mine took about 10 minutes.  I also just filed my claim with kraken and requested to be paid in bitcoins.  Was a very easy process and security @ kraken seems top notch.

[bahamapascal]

When is the live support chat coming online?

Creditor claim and payout support including live chat and email

Live chat is online, but it's not 24/7. We've had a huge number of people doing the claims through us, which is great. But it's put more load on support than we anticipated, especially since there have been a few technical problems with the MtGox claims site and we're trying to help with that as much as we can. Faced with the heavy load, we've put a priority on tickets and chat hasn't been on regular hours. I'm talking to the CE team about this now though to see if we can get back to regular hours next week. I'll keep you posted. 

What are the best hours to catch live chat? I still can't log in to the mtgox claim page and time is starting to run out. Otherwhise I would  have to fill a claim via snail mail 

[Blazed]

It is my understanding that if we get anything back (not holding my breath here) lvl 2 verify is required? I assume that waiting until that happens there is no need to verify quite yet?

[Amph]

It is my understanding that if we get anything back (not holding my breath here) lvl 2 verify is required? I assume that waiting until that happens there is no need to verify quite yet?

you need level two only if you have the desire to withdraw in fiat, if you stay with digital currency oly you are free to go with level 1, but the limit will be lower 1k/5k instead of 2k/10k this is days/months

[Dargo]

When is the live support chat coming online?

Creditor claim and payout support including live chat and email

Live chat is online, but it's not 24/7. We've had a huge number of people doing the claims through us, which is great. But it's put more load on support than we anticipated, especially since there have been a few technical problems with the MtGox claims site and we're trying to help with that as much as we can. Faced with the heavy load, we've put a priority on tickets and chat hasn't been on regular hours. I'm talking to the CE team about this now though to see if we can get back to regular hours next week. I'll keep you posted. 

What are the best hours to catch live chat? I still can't log in to the mtgox claim page and time is starting to run out. Otherwhise I would  have to fill a claim via snail mail 

Best time to try is 11-4 PDT. I know you have a ticket open too, so feel free to PM me with your ticket number.

[bahamapascal]

Hi, is any one having problems with the log in system at MtGox?

Here is what happened to me. I started the claiming process, went through the enter password and changing the password and got to the fill out form. Unfortunately I wasn't sure what amount I had to put in the claim, so I got this information a couple hours later when I got back home.

Unfortunately I was logged out automatically (due to being in active for longer period of time) and can now no longer log in, neither with my old password, nor with the new one.

Am I the only one? Any suggestions here what I could do about it?

I'm checking to see if we can offer any suggestions. If you are a Kraken client I also recommend creating a support ticket to connect with our support team directly for the fastest service. You of course always have the option to go with the offline paper filing if the online system doesn't work, but hopefully you can find a solution and avoid that.

Just for the Info, this issue got solved by the Kraken support. After the Problem was solved the filling was quick

[Dargo]

Regardless of whether you are claiming through Kraken or the MtGox claims site, don't forget that the trustee has said they will accept claims up until May 29th Japan time.

[Dargo]

Hi, is any one having problems with the log in system at MtGox?

Here is what happened to me. I started the claiming process, went through the enter password and changing the password and got to the fill out form. Unfortunately I wasn't sure what amount I had to put in the claim, so I got this information a couple hours later when I got back home.

Unfortunately I was logged out automatically (due to being in active for longer period of time) and can now no longer log in, neither with my old password, nor with the new one.

Am I the only one? Any suggestions here what I could do about it?

I'm checking to see if we can offer any suggestions. If you are a Kraken client I also recommend creating a support ticket to connect with our support team directly for the fastest service. You of course always have the option to go with the offline paper filing if the online system doesn't work, but hopefully you can find a solution and avoid that.

Just for the Info, this issue got solved by the Kraken support. After the Problem was solved the filling was quick

Great, glad to hear it!

[ayayay]

sent via usps tracking shows departed usps facility may 27th but does not show accepted in Japan

[WhatTheGox]

Regardless of whether you are claiming through Kraken or the MtGox claims site, don't forget that the trustee has said they will accept claims up until May 29th Japan time.

When do you think we might start seeing some coin?  & for an even trickier question what % chance in your opinion would you put on us seeing anything back at all? (guess you cant speculate on that?)