LiveCoin.net >Buy/Sell/Exchange>New pairs:BVK/BTC,APOD/BTC,KTETH/BTC

[algo_trader]

My deposit is in BTC.  It should not be expensive or difficult to transfer that BTC from a wallet that you control.

Nevertheless, I understand some manual processing may be involved.  What will it take for me to have those funds transferred and/or credited to my account?

[banshee321]

algo_trader I have the same situation, and in my case it is 0.795 BTC

@LiveCoin I see that my BTC were moved from my old deposit address:
https://blockchain.info/address/19amgw2DUsJohFw3kJABeGmV3dBP7kGAuS
at 2018-03-19 14:50:06

and they were moved to Livecoin main wallet, just like all previous deposits:
1GTDsES25s4HsN7jws9irPXMaqzjQB7W7q


can you tell me who and how done it?

when I made ticket regarding my problem I got reply:
"The old node is completely deleted, it is impossible to process transactions to the old addresses."

so it looks like it was a lie...

[jhenfelipe]

Nevertheless, I understand some manual processing may be involved.  What will it take for me to have those funds transferred and/or credited to my account?

algo_trader I have the same situation, and in my case it is 0.795 BTC

Regardless if the BTCs were sent in their wallet or not, I think they will NOT credit your balances. They stated that after Feb 25, claims will not be accepted anymore plus they have the User Agreement to base on. They did their part, sadly you can't do anything anymore.

[banshee321]

but do you see difference between info from support to my ticket:

"The old node is completely deleted, it is impossible to process transactions to the old addresses."
and
"Unfortunately, deposits sent to old addresses after the specified terms are lost."

so if it was 'deleted' and 'lost' so how someone has moved that into another address?


why they didn't just give answer like that:
"because you didn't read the news, we took your money for ourself.. just because we can"

why support lied?

[Carolinawiestput28]

I paid now thank you.

[algo_trader]

It is disgraceful that Livecoin is using this as an opportunity to take funds from users.

Clearly Livecoin has access to the old BTC deposit addresses.  They have recently moved funds out of those deposit addresses into their main account(s).

It would be a minor accommodation to credit our deposits, but instead they are using a technicality to keep the entire deposit for themselves.

This is why Livecoin continues to fall down the rankings with lower and lower volume day-by-day.  How can you trust an exchange that acts this way?

[seeker56]

"Exchange is currently under scheduled upgrade" (again!)
"Our programmers are working day and night on the Exchange update. Sorry for the inconvenience, we are not happy with it, too. Please, be sure, your orders and funds are perfectly safe."

In the past they have stated hours not day and night for the upgrades. Sounds like they may plan to be down for awhile this time.

I don't understand why they can't design their apps to move over to another node for an upgrade. OLTP online node switch over has been available in the industry for years. I'm thinking it must not be cost effective for them, even though they loose transactions during the down time, and customers who move over to other more available exchanges.

[seeker56]

algo_trader, you may have grounds to sue, if your funds were still under their control. I'd look to see who else was affected and contact a lawyer.  I don't believe that just because they made a note of this in their news feed, it doesn't make it OK to confiscate your funds. If indeed that's what occurred.                                                                                                                 

[LiveCoin]

"Exchange is currently under scheduled upgrade" (again!)

We fully agree with you. We don't like this situation either. Today morning we had some routine technical maintenance works on our server, which was announced in advance in twitter. Now we have non-scheduled issues with our new disc. We are working on the problem solution right now.

[LiveCoin]

algo_trader and banshee321   I have already replied to you. I have no another or a new answer for you.

We have announced about the change of BTC deposit addresses well in advance, and then for a whole following month supported the old addresses. At least twice we reminded to all the customers to generate new addresses, https://www.livecoin.net/en/news/view/590 https://www.livecoin.net/en/news/view/620. All important information is available at our web-site in the news section, and all clients are informed about all new notifications additionally by means of alerts in the top section of our website.

Before starting trade at our Exchange you accepted the User Agreement, which has a provision, that you would not have any claims to the Exchange if the loss of funds was caused by your own mistake or negligence. If you don't want to follow the news and you need a long-term storage of your coins, then you can withdraw funds to your personal wallet and send them back when you need this.

[seeker56]

glad to see you are back up. In hours not day and night. I'll look for your Twitter and please post your
telegram invite.

thanks

[superbit]

Is the API every going to be up consistently again.  It's been over 2 weeks of spotty at best.

[Mogul59]

EOS NEWS
Dear clients, please withdraw your EOS coins til 23/05/2018.
EOS will be delisted on that date, and recovery of remaining balance is not possible after the deadline.

[Mogul59]

On-line news portal. All the news from the Exchange management will be duplicated here.




The chat gives an opportunity to discuss the latest news, warn the Livecoin users of potential problems, etc.

[inthelongrun]

EOS NEWS
Dear clients, please withdraw your EOS coins til 23/05/2018.
EOS will be delisted on that date, and recovery of remaining balance is not possible after the deadline.

EOS getting delisted in Livecoin is surprising knowing it is a top coin. Any reasons why EOS will be removed in the trading market? I see in notifications about the delisting but there are no reasons.

[Mogul59]

EOS getting delisted in Livecoin is surprising knowing it is a top coin. Any reasons why EOS will be removed in the trading market? I see in notifications about the delisting but there are no reasons.

Since June 1, transactions of EOS coins have ceased to be supported.
Coins should be tied in a purse and will participate in the delegation.

this issue was discussed in the chat:

[LiveCoin]

I'll look for your Twitter and please post your
telegram invite.

All the links to our social networks are given at our web-site. Here is the link to Twitter - https://twitter.com/livecoin_net
We don't have an official channel at Telegram, but one of our clients, an enthusiast, leads a channel with our news at Telegram.

Is the API every going to be up consistently again.  It's been over 2 weeks of spotty at best.

We are working on the solution of API issues, and hope to complete the works within a few days.

I wouldnt be surprised if they knew in advance that people will make the mistake with BTC addresses and did this on purpose.

If the clients ignore the news, which were posted twice, or same as you did, disregard the warning message inside the deposit form, or, if they neglect the User agreement - it is not our fault.

EOS getting delisted in Livecoin is surprising knowing it is a top coin. Any reasons why EOS will be removed in the trading market? I see in notifications about the delisting but there are no reasons.

Because EOS tokens discontinue their existence on ETH blockchain at the beginning of June, and we have no clear scheme of their convertion into new currency. Actually, we don't even know, if they will be exchanged at all.

[LiveCoin]

New Markets

Dear clients, new markets are available for trading:

UltimateSecureCash, pairs USC/BTC, USC/ETH
ESRWallet , pairs ESR/BTC, ESR/ETH, ESR/BCH and ESR/DASH
Viewly , pairs VIEW/BTC, VIEW/ETH
CCBrother , pairs CBR/BTC, CBR/ETH, CBR/USD and CBR/EUR

You can find details following this link this link >>>

Wishing you good trading!

[banshee321]

algo_trader and banshee321  I have already replied to you. I have no another or a new answer for you.

but you didn't answer to question:

why did you lie that old node is deleted and there is no way to process transaction?


maybe it is also in "User Agreement" that you are allowed to do it?

[superbit]

API is down yet again