I've been playing on Betcoin for about a year now, mostly poker but also some casino games.
This is my summary of Betcoin.ag as a gambling site and how they treat their paying customers.
Issues there have been on Betcoin.ag in past year and if they have been explained/fixed by staff:
-Overcharging rake in poker games for months:
Betcoin staff did announce they are "fixing" the rake,
however they never returned overcharged rake to players who were overcharged.
-LiveCasino stealing bets:
Happens when bet is not accepted to game because of lag or whatever, however said bet is not credited back
to player account. When playing multiple hands of Blackjack for example, it's not simple to track it. This has never
been answered by staff.
-Hacked or internal leaking of player data:
Not too long ago Betcoin forced all players password
changes "for additional security" and claimed they haven't been hacked. However most if not all
players got phising e-mails which started "Hello, (username)". Betcoin claims they have not been hacked
(forced password change to everyone usually means site has been hacked). Since then, there has been
atleast one other phishing wave.
-Rude and Agressive customer support:
When ever there is a issue regarding Betcoin.ag, listed above for example, staff never fixes losses
caused to players, or mostly never even give proper answers. Instead there is huge censorship in Betcoin
forums and public player chat, all negative comments about issues Betcoin is having are quickly censored
and replaced with overly positive posts and comments "hey guys i love betcoin there are no issues forget
about those and lets all be happy and keep gambling" written by paid shills. Also public player chat has
same paid shills. If you start to question site about their issues too much, you get banned, and, funny that,
first customer service i've ever seen calling you names if you question the site issues and ask for answers.
Betcoin.ag pays players for good positive reviews and deletes criticism. How will new player ever get accurate
info about site and would you consider that being good ethics by company who wishes to hold your moneys?
Proof here:
http://forumserver.twoplustwo.com/28/internet-poker/betcoin-ag-disgrace-online-poker-bitcoin-1571872/index3.htmland also in copypastes/screenshots below
-Scammers on site: They tolerate such behaviour to great lengths instead of scamming players, most notorious
scammer there jonnyrocket/dpad was great example, even after impersonating Betcoin staff in his Skype scams to
steal coins from other players, he still wasn't banned. Now he is supposedly being banned though. If you use
Google and read more about Betcoin.ag, you see how Betcoin has hosted few large freerolls, which were very heavily
multiaccounted. However Betcoin didn't ban multiaccounters or seize their moneys, they on purpose allowed them to withdraw
and keep playing.
Examples below
--------------------------------------------------------------------------------
I questioned site issues and paid shill posts/censorship and got banned.
Also customer support called me a scammer and multiaccounter (absolutely not true, never have scammed or multiaccounted anywhere).
http://imgur.com/gallery/XP8PL/btcjbtc
i want same deal as djn and mentat
Chat started
btcjbtc
thank you
Betcoin George joined the chat
Betcoin George
How may I help you?
btcjbtc
i'd like to get same deal as djn and mentat, regarding forum posts
Betcoin George
Send a ticket.
btcjbtc
i can write even better betcoin praising post
Betcoin George
We don't deal with that here on chat.
btcjbtc
why not? why only on ticket?
Betcoin George
A manager has to review it.
//////////////
Betcoin George
Expert Support Supervisor
?
Betcoin George joined the chat
Chat started
Betcoin George
Hello how may I help you?
btcjbtc
why i've been banned?
Betcoin George
Why? You go and lie on chat and said that I confirmed that we pay players to post.? I never said that I said send a ticket and a manager will answer that for you? DO NOT use me to make yoursefl look good on player chat! why are you making trouble?
btcjbtc
how did i lie?
Betcoin George
I never told you we did that I told you to send a ticket that I could not help you on chat.
btcjbtc
Betcoin George
Send a ticket.
btcjbtc
i can write even better betcoin praising post
Betcoin George
We don't deal with that here on chat.
btcjbtc
why not? why only on ticket?
Betcoin George
A manager has to review it.
btcjbtc
my post before i send it to forums?
Betcoin George
Its funny because I see you have multiple accounts.
btcjbtc
i'm not trying to make me look "good" why would i?
Betcoin George
Why do you have many accounts.
btcjbtc
lol what is my another account? i've never had any other accounts on betcoin
it's like you'd ask me why i've killed my mother when i haven't
how come it takes 5mins to ban a player when i question shill posters, but scammers run around freely for years
Betcoin George
So me telling you to make a ticket somehow became me saying yes they will pay you to post good things?
How does that come to be out of me saying send a ticket.
btcjbtc
yea you said getting paid for shill posts will be discusedd in tickets.
Also you have paid campaign:
https://www.betcoin.ag/introducing-betcoinag-bitcoin-talk-signature-campaign-get-paid-promote-betcoinag//// (in this chat my name is "review of betcoin", contacted customer support live chat other day again while being anonymous)
Betcoin Stuart
Customer support
👍👎
review of betcoin
hello
Chat started
Betcoin Stuart joined the chat
Betcoin Stuart
Hello
How can I help?
review of betcoin
I've written a review of Betcoin.ag to be posted for Bitcointalk and Twoplustwo + social media, would like to have staff member to review and comment on it before posting?
Betcoin Stuart
Thank you for that we appreciate it
you can create a ticket with it
if you want to be reviewed by high management
review of betcoin
also is there Bitcoin Talk campaign active yeat
Betcoin Stuart
you can request the reward by ticket also
Well I am not aware of it at the moment
I think it is
it is best you create a ticket about it
review of betcoin
so you are not able to check and comment it now?
why is creating ticket necessary?
Betcoin Stuart
Not, that has to be reviewed by high management
review of betcoin
what amounts are rewards for very good posts typically?
Betcoin Stuart
they will make the decision of the reward
it depends
review of betcoin
one more question
Betcoin Stuart
yes?
review of betcoin
what would you say about case where there is such obvious paid post on forums. a player points out it is made by paid poster and that betcoin staff pays for such posts. player contacts live support and live support confirms posts are getting paid (just like you did confirm now)
Betcoin Stuart
Well that is high management decision
review of betcoin
why do you then ban such player just for saying some post is paid?
Betcoin Stuart
Again
please create a ticket about that
review of betcoin
so you mean you encourage postst that are not true, but are very positive, instead of actualy reviews?
--------------------------------------------------------------------------------
One of my several censored posts from Betcoin forums:
From player perspective this is how Betcoin could improve their service if they want to take advantage of huge market available in Bitcoin gambling and be a very top go-to site for players in all games.
1) Security
What players except as most important things when playing on X site, is that their money is safe, and they can trust their games are safe.
Current situation:
Pros: Bankrolls on site seem to be safe and I have always had fast withdrawals.
Cons: Issues regarding extra rake being charged, Issues regarding handling BBJP-freeroll, Issues regarding colluders, cheaters and multiaccounters and how they are handled.
Suggestion how Betcoin could improve:
Show players you are here for players and you want players to keep playing your games.
Be straightforward and strict with your policies; ban cheaters/scammers/colluders, return money to their victims (instead of keeping it yourself or even more LOL returning it to them.) If accidentally extra rake
has been charged, return it to victims, do not distribute it to everyone in form of freeroll for example.
Of course scammers and cheaters will create new accounts under new IP's, but fear of losing your bankroll
when getting caught or losing hardly grinded vip-status with rakeback %'s makes you really think twice if
you want to get your account confiscated.
2) Public relationships and communication
What players expect when playing on X site, is that staff communicates to players of all issues honestly and as transparent as possible. When you do that, players trust you way more.
Current situation:
Pros: Hard to think of anything positive of the current situation.
Cons: Many issues regarding communications in recent history. Issues have been censored and quieted down (extra rake, bbjp, colluders, multiaccounter, freeroll-catastrophy, most notorious scammer in Betcoin aka jonnyrocket).
Suggestion how Betcoin could Improve:
Create firm policies and communicate to players honestly and transparent.
When there's an issue, it's always good to let people know about it - and how you will fix it, instead
of waiting for people stop talking about unpleasent issue. Whenever you fail to address and/or fix an issue, your PR takes huge hit longterm, afterall you can find everything from internets. On poker side of Betcoin specially, more action and more tables generate more action, it's like an avalanche. Whenever you drive players to other sites, traffic and action takes a long term hit. Damage is not just missing out one players rake.
I'm personally quite pissed to Betcoin for few reasons listed above and am playing on other site as we speak. I really like many things on Betcoin and would love to play here, I really really hope your staff and management can improve their attitude and make Betcoin really a great place to gamble and have community fun on, instead of passive-agressively doing whatever you can because you can.
Regards,
btcjbtc
---
Customer support in public player chat (after my post above got censored I wanted to chat with support,
"Betcoin Jessica" is manager of Betcoin customer support. btcjbtc is my nick. "OHYEAH" they are referring to, is old reg
and I think he is Twitchy_Seal or something like that in bitcointalk/2+2, however when I bring up site issues I want to
talk about, I get publicly called for being multiaccounter and same person as OHYEAH-player (because he has criticized Betcoin in past aswell).
Such silly behavior:
10:10amBetcoin Jessica: Support matters and feedback of that type is handled at the support level and not public forum.
10:10amStareYouDown: lol
10:11amStareYouDown: Jessica agrees with me.
10:11ambtcjbtc: i'd love to play here and want to address issues that are stopping me to play here
10:11amStareYouDown: now she going in date with me, sorry Longsh0t
10:11ambtcjbtc: From player perspective this is how Betcoin could improve their service if they want to take advantage of huge market available in Bitcoin gambling and be a very top go-to site for players in all games. 1) Security
What players except as most important things when playing on X site, is that their money is safe, and they can trust their games are safe. Current situation:
Pros: Bankrolls on site seem to be safe and I have always had fast withdrawals.
Cons: Issues regarding extra rake being charged, Issues regarding handling BBJP-freeroll, Issues regarding colluders, cheaters and multiaccounters and how they are handled. Suggestion how Betcoin could improve:
Show players you are here for players and you want players to keep playing your games.
Be straightforward and strict with your policies; ban cheaters/scammers/colluders, return money to their victims (instead of keeping it yourself or even more LOL returning it to them.) If accidentally extra rake
has been charged, return it to victims, do not distribute it to everyone in form of freeroll for example.
Of course scammers and cheaters will create new accounts under new IP's, but fear of losing your bankroll
when getting caught or losing hardly grinded vip-status with rakeback %'s makes you really think twice if
you want to get your account confiscated. 2) Public relationships and communication
What players expect when playing on X site, is that staff communicates to players of all issues honestly and as transparent as possible. When you do that, players trust you way more. Current situation:
Pros: Hard to think of anything positive of the current situation.
Cons: Many issues regarding communications in recent history. Issues have been censored and quieted down (extra rake, bbjp, colluders, multiaccounter, freeroll-catastrophy, most notorious scammer in Betcoin aka jonnyrocket). Suggestion how Betcoin could Improve:
Create firm policies and communicate to players honestly and transparent.
When there's an issue, it's always good to let people know about it - and how you will fix it, instead
of waiting for people stop talking about unpleasent issue. Whenever you fail to address and/or fix an issue, your PR takes huge hit longterm, afterall you can find everything from internets. On poker side of Betcoin specially, more action and more tables generate more action, it's like an avalanche. Whenever you drive players to other sites, traffic and action takes a long term hit. Damage is not just missing out one players rake. I'm personally quite pissed to Betcoin for few reasons listed above and am playing on other site as we speak. I really like many things on Betcoin and would love to play here, I really really hope your staff and management can improve their attitude and make Betcoin really a great place to gamble and have community fun on, instead of passive-agressively doing whatever you can because you can. Regards,
btcjbtc
10:11amBetcoin Jessica: I should note there was some deliberation, but when you say in the post that you are very disappointed and play at another site and then your next post says you are playing at Betcoin, it's not clear what your intentions are truly.
10:12amStareYouDown: Careful, you do not want to hit the "OHYEAH LEVEL"
10:12amStareYouDown: lol
10:12amBetcoin Jessica: SYD who says this isn't OHYEAH?
10:13amBetcoin Jessica: Excellent statement SYD.
10:13amStareYouDown: Be back in 1 hour, keep it friendly and peaceful up in here please. I am putting my pistol away for the moment.
10:14amBetcoin Jessica: Play the daily coin later.
10:14ambtcjbtc: my point is
10:14ambtcjbtc: at the moment i play on other site as i've stated on forums multiple times
10:14amStareYouDown: i'll check on it Jessica and ill be in there
10:14ambtcjbtc: i would love to play on betcoin but certain issues should be solved
10:14amBetcoin Jessica: What forums have you stated this on?
10:14ambtcjbtc: betcoin forums
10:14ambtcjbtc: in jonny threads etc
10:15ambtcjbtc: how i stopped affiliate links and withdrew my chips etc and warned my affialiates about certain scammers
10:15amBetcoin Jessica: You should play where you are happiest.
10:15ambtcjbtc: you cant seriously claim your sencorship is because controversy which site i play on, but you want to hide awkward issues
10:16amBetcoin Jessica: There is a fine line when operating a gaming site and having a community and it's difficult to find the exact point at times.
10:16ambtcjbtc: of course
10:17ambtcjbtc: why cant issues be talked about openly
10:17amBetcoin Jessica: They can on other forums.
10:17ambtcjbtc: why you want to hide issues (scammers, extra rake etc) from Betcoin forums? so people couldn't know what happens?
10:18amBetcoin Jessica: Who are you really btcjbtc?
10:18ambtcjbtc: why can i post "your service is great i love you"
10:18ambtcjbtc: this is my only ever account on betcoin
10:19ambtcjbtc: but why i can't post "there are these issues in your service and this is suggestion to fix them"
10:19amBetcoin Jessica: Not everyone believes this including many players who have given some pretty good feedback on it.
10:19ambtcjbtc: you just accept good feedback?
10:20ambtcjbtc: whats the good feedback about you charging extra rake for weeks from everyone?
10:20amBetcoin Jessica: We accept all feedback and it also isn't posted.
10:20ambtcjbtc: whats the good feedback about jonnyrockets scams?
10:20amRozay: Betcoin Jessica: Who are you really btcjbtc?
10:20amRozay: something we dont know jessica?
10:20amBetcoin Jessica: We know who he is Rozay.
10:21ambtcjbtc: Jessica clearly suspects I'm OHYEAH or something like that as he was pissed to betcoin also
10:21amRozay: did i miss the daily train this morning syd?
10:21ambtcjbtc: in bitcointalk
10:21amRozay: oooo
10:21amBetcoin Jessica: His account has been marked for months.
10:21amRozay: thought you might have been someone else
10:21amBetcoin Jessica: We just wondered how long it would take to show his true self.
10:21amBetcoin Jessica: The irony is he plays all the time, we monitor everything.
10:22ambtcjbtc: lol you mean my account?
10:22amRozay: I can believe it, people have alter egos around here
10:22amRozay: btc think you may have anothe rbetcoin account
10:22amBetcoin Jessica: It's crazy Rozay.
10:22ambtcjbtc: this is actually good material
10:23amBetcoin Jessica: There's always great material here at Betcoin.
10:23ambtcjbtc: actually staff saying this is my alt account and i'm someone else?
btcjbtc: this is actually good material
10:23amBetcoin Jessica: There's always great material here at Betcoin.
10:23ambtcjbtc: actually staff saying this is my alt account and i'm someone else?
10:23amNerdGirl: Good morning all
10:23amNerdGirl: Good morning Jessica!
10:23amBetcoin Jessica: Hello NerdGirl
10:23amRozay: gm nerb
10:23amIdz4dealz: Wow only been away few mins and pow. Morning every1
10:24amSharon Bluntz: hi I dz
10:24amBetcoin Jessica: btcj actually we are saying we don't know who you are just as we don't know 90% of our great players.
10:24amBetcoin Jessica: I must run, but good luck to everyone.
10:24ambtcjbtc: wow so who am i actually then if this wouldn't be my one and only account ever here?
10:26amBetcoin Jessica: You will get in Idz, good luck.
10:27amIdz4dealz:
thanks Jessica
10:27ambtcjbtc: surreal
10:27ambtcjbtc: i give feedback of multiaccounters and other betcoin cheater issues
10:28ambtcjbtc: and OFFICIAL SUPPORT claims i'm multiaccounting here and my account has been flagged for long
10:28ambtcjbtc: i'm actually speechless
10:28amBetcoin Jessica: Thank you btcjbtc.
10:29ambtcjbtc: anything else you want to charge me of?=
10:29amBetcoin Jessica: Treason.
10:29amStareYouDown: loll
10:29ambtcjbtc: sec using google translate
10:29amSharon Bluntz: lol
10:29ambtcjbtc: are you fucking crazy?
btcjbtc: sec using google translate
10:29amSharon Bluntz: lol
10:29ambtcjbtc: are you fucking crazy?
10:30amStareYouDown: lol !!!
10:30amRozay: lmao
10:30amIdz4dealz: only been lol
10:30amBetcoin Jessica: Lol, we shall bring you to the United Nations for a hearing on charges of treason.
10:30ambtcjbtc: ok
10:30amBetcoin Jessica: SYD, Rozay round him up and receive your bounty.
10:31ambtcjbtc: this is actually some good shit to 2+2 and bitcointalk how support behaves
10:31amBetcoin Jessica: In all seriousness btcjbtc, we do appreciate your feedback and are working hard on everything.
10:31amRozay: Betcoin Jessica: In all seriousness btcjbtc, we do appreciate your feedback and are working hard on everything.
10:31amBetcoin Jessica: Things, will continue to get better and better.
10:31amStareYouDown: Hold up though
10:31amStareYouDown: how much is the bounty for.
10:31amRozay: btc you will only show its a real person with a sense of humor
10:31amBetcoin Jessica: Also, this is player chat not support as has been stated many times.
10:31amRozay: and depending on price i might be at your door with syd
10:32amBetcoin Jessica: We don't address support in player chat or the forum. Maybe that's where you are getting confused btcjbtc.
10:32amIdz4dealz: Think if you disturb a swan that's close to treason coz they belong to queen
10:32ambtcjbtc: totally inappropriate behaviour Jessica
SUMMARY OR TL;DR
If you're looking for place to play poker with bitcoins, I recommend
www.swcpoker.eu, more players and more games than on Betcoin
without needing to worry about such heavy site issues there are on Betcoin regarding player funds etc.
