Havelock Investments - Exchange feedback/comments

[Caesium]

Anyone else just get their account locked on havelock? Emailed contact but that's rather concerning, there's a fair amount of my money in there..

[Caesium]

Resolved, dread to think how much that phonecall to Panama cost me though

[havelock]

PSA: We have recently upgraded our security features and your account may have gotten temporarily LOCKED if you did not have any of the security features enabled.

Please email us at support@havelockinvestments.com from your account's email address to have your account unlocked.

Once you log back into your account please remember to enable the security features we offer to protect your account.

Thank you,

Havelock Investments

[felente]

locked too.
without pre-notice?! nothing? no email about or such?? wtf.

[felente]

no, not really think so (yet?   ), but very unpleasant surprise must say...
it's resolved almost instantly after emailig them, but but but...

[lunarboy]

PSA: We have recently upgraded our security features and your account may have gotten temporarily LOCKED if you did not have any of the security features enabled.

Please email us at support@havelockinvestments.com from your account's email address to have your account unlocked.

Once you log back into your account please remember to enable to security features we offer to protect your account.

Thank you,

Havelock Investments

PSA  PFA public facist alarm.... 

Implement your personal security as we tell you to, or we'll lock you out of all your accounts and hold all your money hostage

You guys have just sunk to new lows. How about implementing some of the security measures that have been suggested in this thread, rather than force redundant security on those of us that do not need it or wish to use it?

[explorer]

   [/tantrums] 

    It doesn't sound to me like anyone is forcing anything, other than forcing account holders to acknowledge that they are aware of the provided security measures, and if they are not implemented, it is through personal choice. send an email to unlock/acknowledge, and that's it. carry on as if you were normal.

[resume tantrums]

[Draino]

   [/tantrums] 

    It doesn't sound to me like anyone is forcing anything, other than forcing account holders to acknowledge that they are aware of the provided security measures, and if they are not implemented, it is through personal choice. send an email to unlock/acknowledge, and that's it. carry on as if you were normal.

[resume tantrums]

which might make sense if they sent an e-mail or notification or post on their site or anything, other than induce panic

at least havelock has a clear mission though:

if more than one fund has a price above it's ipo for more than a week, they'll just lock users out of their accounts without warning!  that'll get them to panic liquidate for sure!

[mutex]

Ugh, locked out of my account, too. No email notification, no notice at login page, just "Your account is locked". Dick move, havelock.

Waiting for support to answer.

[karol]

Yes mine is blocked as well, it is hardh for me becouse am not in their time zone so probably anys aswer before I go sleep - so one day without trading

[hephaist0s]

I'm locked out, too. No warning is ridiculous.

Edit: Support got back to me in about 30 minutes, so they're on top of it, at least.

[Lohoris]

I must guess that they didn't send an email to avoid spreading unjustified panic and more importantly to avoid overloading the support team.

[DolanDuck]

Is the website offline?

Since yesterday it's really slow or doesn't respond at all 

[itsunderstood]

that'll get them to panic liquidate for sure!

F*** that my HMF shares are shitty no WAY am I selling at these levels.  Come on havelock, snatch up your own fund rather than floating all these derpCos

[sharky101]

Any update on why the site is down?

[mikemikemike]

no update yet. im panicy

[neptunus]

If database goes dead, how can I prove that I own the share?

[professorY]

If database goes dead, how can I prove that I own the share?

There are (or should be) records kept by the issuers of the securities, updated at regular intervals, and they would have those off-site.

[neptunus]

So the share is "attached" to my... what? wallet that was generated by havelock? e-mail?

[professorY]

So the share is "attached" to my... what? wallet that was generated by havelock? e-mail?

Your email, I think.

It's your email for those securities administered by TAT anyway (ASICminer, NEOBEE, etc), so I assume it would be the same with others.