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Author Topic: [ANN] Avalon ASIC Batch #2 Sales Update (Last Updated 2013-02-12 17:56 EST)  (Read 42877 times)
bittenbob
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February 02, 2013, 05:16:12 PM
 #1

As many of you are aware there were some issues with the Avalon sale earlier today. As a result, many orders were processed at unrealistic rates. Only a very small number of orders were actually processed at the correct price. This has prompted us to make the following decision:

All orders for incorrect amounts will be fully refunded.

WalletBit will return these funds to the Bitcoin addresses they were sent from. These units will be restored to the sales queue. At a time of Avalon's choosing they will re-open sales for these remaining units. All orders processed at the correct exchange rate will still be honored.

We apologize for any inconvenience this has caused.

[Update 2013-02-03 3:03 EST]

All orders which have paid the full and proper amount for each Avalon unit will be honored. This means if your order said 0.05BTC and you later paid the correct amount (~75BTC) that your order will be fulfilled. Please create a support ticket with Avalon to confirm your order details with them personally. The remaining Avalon units will be going on sale tomorrow.

http://support.avalon-asic.com

[Update 2013-02-04 00:28 EST]

All orders which were partially paid for in amounts such as 0.05BTC are being given an opportunity to finish paying for their orders instead of being refunded. If you were expecting a refund and haven't already done so please create a ticket with WalletBit or Avalon's support desks for details on how to finish paying for your order. If you did not pay any amount for your order then a placeholder has not been made and you will get a chance to make your order again when the next round begins. This is non-negotiable. For those who have still not managed to secure a unit there will still be many available in the next round of orders.

[Update 2013-02-12 17:56 EST]

All partially paid orders from 2012-02-02 have a deadline of 2013-02-13 17:00 EST to complete payment.All orders which have not been paid in full will be refunded to the sending address unless otherwise instructed. Payment instructions can be obtained and return addresses can be given to WalletBit support at http://support.walletbit.com.
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fcmatt
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February 02, 2013, 05:20:28 PM
 #2

What about the orders where a person can still pay since they kept the url to bitwallet's site and the price looks accurate?
For example: https://walletbit.com/pay?token=blahblahblah... which still works if I goto it.

I was one who did not want to pay such a tiny amount that was wrong... but did keep track of things enough where
I could pay once things have been ironed out.

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kjj
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February 02, 2013, 05:21:47 PM
 #3

There is no FROM address in bitcoin.

Are you also planning to reimburse people when you send their payments into the void?

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February 02, 2013, 05:22:49 PM
 #4

So, after all this, we will do this race again? No way.
BitSyncom, you have all orders list. Give priority whom on the list in excuse of your and Walletbit fuckup.
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February 02, 2013, 05:24:01 PM
 #5

I would prefer that customers who were unable to pay the full amount have an opportunity to pay in full instead of returning the units to another free-for-all, but i'm sure that others (who were not able to place any order at all), will have a different opinion.

What you are doing is probably the most fair action that can be taken.

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February 02, 2013, 05:24:43 PM
 #6

There is no FROM address in bitcoin.

Are you also planning to reimburse people when you send their payments into the void?

You are mistaken.  There is a FROM address in bitcoin [inputs into the transaction].  There might be multiple FROM addresses, but they are there.  


EDIT: The only problem I would see with it is if somebody did something foolish like try to withdraw coins from an exchange directly to the "Pay to" address.

RIP BTC Guild, April 2011 - June 2015
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February 02, 2013, 05:25:50 PM
 #7

There is no FROM address in bitcoin.

Are you also planning to reimburse people when you send their payments into the void?

You are mistaken.  There is a FROM address in bitcoin [inputs into the transaction].  There might be multiple FROM addresses, but they are there.

Doesn't that assume you were using the bitcoin client and it will come back to you directly?
What if the user used mtgox like mentioned below?

Foolish.. that is exactly the first user's point. One cannot assume when sending money back.

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kjj
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February 02, 2013, 05:26:41 PM
 #8

There is no FROM address in bitcoin.

Are you also planning to reimburse people when you send their payments into the void?

You are mistaken.  There is a FROM address in bitcoin [inputs into the transaction].  There might be multiple FROM addresses, but they are there.

You run a pool that has not just one, but two different ways to generate payments that can't be returned in the way they are planning to do.

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dust
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February 02, 2013, 05:28:24 PM
 #9

Let's be honest, anyone sending the wrong amount of coins was well aware that it might be lost or refunded.  I considered the 4 USD paid well worth it for a chance at getting a spot in the batch.

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senseless
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February 02, 2013, 05:28:43 PM
 #10

As many of you are aware there were some issues with the Avalon sale earlier today. As a result, many orders were processed at unrealistic rates. Only a very small number of orders were actually processed at the correct price. This has prompted us to make the following decision:

All orders for incorrect amounts will be fully refunded.

WalletBit will return these funds to the Bitcoin addresses they were sent from. These units will be restored to the sales queue. At a time of Avalon's choosing they will re-open sales for these remaining units. All orders processed at the correct exchange rate will still be honored.

We apologize for any inconvenience this has caused.

What about the people who paid for other people's orders???

People were reporting cross over, that their payment was complete but the payment was applied to someone else's name, address, etc.

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February 02, 2013, 05:30:15 PM
 #11

There is no FROM address in bitcoin.

Are you also planning to reimburse people when you send their payments into the void?

You are mistaken.  There is a FROM address in bitcoin [inputs into the transaction].  There might be multiple FROM addresses, but they are there.

You run a pool that has not just one, but two different ways to generate payments that can't be returned in the way they are planning to do.

I suppose I should have expected it [and I did try to edit my post but the forum is so damn slow lately].  I just don't understand why so many users send funds from a source they don't control.

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February 02, 2013, 05:42:20 PM
 #12

Thank you for the update bittenbob.    



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February 02, 2013, 05:46:16 PM
 #13

i got into the cart quickly after it opened but got flipped to a Wordpress sign up window which in turn flipped me out of the cart permanently that only charged 0.15 BTC/$3 USD for a 2 unit order.  there was never even a Bitcoin payment option.  totally confusing.  what about us?
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February 02, 2013, 05:50:01 PM
 #14

All orders for incorrect amounts will be fully refunded.

WalletBit will return these funds to the Bitcoin addresses they were sent from. These units will be restored to the sales queue. At a time of Avalon's choosing they will re-open sales for these remaining units. All orders processed at the correct exchange rate will still be honored.

This doesn't make sense though.

The people who paid the incorrect amounts did so to submit the order, as that was their only option.

Why not keep the orders and simply send a new payment request for each order, this is very easy to do and honors the transaction.

It was out of people's control on who recieved a correct payment page, and who received and incorrect payment page.
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February 02, 2013, 05:59:59 PM
 #15

As many of you are aware there were some issues with the Avalon sale earlier today. As a result, many orders were processed at unrealistic rates. Only a very small number of orders were actually processed at the correct price. This has prompted us to make the following decision:

All orders for incorrect amounts will be fully refunded.

WalletBit will return these funds to the Bitcoin addresses they were sent from. These units will be restored to the sales queue. At a time of Avalon's choosing they will re-open sales for these remaining units. All orders processed at the correct exchange rate will still be honored.

We apologize for any inconvenience this has caused.

Shit happens.

In an attempt to fight the technical problems I opened an account at WalletBit and sent BTC to pay for 3 Avalon units.

Since 0.89% were deducted from the deposit, could you please state whether your refund decision also includes reimbursement of the deposit fees?


Thanks

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February 02, 2013, 06:13:28 PM
 #16

Strange thing happened to me http://blockchain.info/address/1DEHG5dRWxshoGqxV8TqLztSf6WGKoFNYP
At first it required me to pay 60.60299985 BTC
I paid and the amout changed
It required me to pay the remaining 0.00468308 BTC
I did it and it changed again
I paid again and finally it seems completed but I haven't got any confirmation email yet
Is it a successful payment or the incorrect amounts payment?

Edit:Just now the coins have been moved to somewhere else. Is this supposed to happen?

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February 02, 2013, 06:14:53 PM
 #17

As many of you are aware there were some issues with the Avalon sale earlier today. As a result, many orders were processed at unrealistic rates. Only a very small number of orders were actually processed at the correct price. This has prompted us to make the following decision:

All orders for incorrect amounts will be fully refunded.

WalletBit will return these funds to the Bitcoin addresses they were sent from. These units will be restored to the sales queue. At a time of Avalon's choosing they will re-open sales for these remaining units. All orders processed at the correct exchange rate will still be honored.

We apologize for any inconvenience this has caused.
You just dishonored and do not want to admit it. In such a situation, the return of funds is not a correction of mistakes. I wish you continue their business in the same way.

Если Вы давно собирались отправить мне деньги, но боялись предложить - у Вас есть шанс сделать это! - гокс кинул меня на 31248 сатоши!
1NiWhDiKGfyWj4EoJXDLm1J3SXsZSjUCjB (получено, спасибо! )))
Мой аккаунт был угнан 22 февраля https://bitcointalk.org/index.php?topic=1844703.0, продан и 17 апреля возвращен добросовестным покупателем.
Модераторы форума, способные принимать решения, полностью проигнорировали мой запрос на восстановление. Делайте выводы.
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February 02, 2013, 06:18:56 PM
 #18

Do you take a fee on deposits to WalletBit? My balance and what I deposited (less the purchase) are not equal Sad

Yes, see my post above.

I was surprised too, this was the first service that took deposit fees I met so far. And you really need to dig the site to find that information - I would expect to find it alongside the deposit address...

Anyhow, after this disaster I'd expect some fairness and the fees to be refunded in full.


Let's hope and wait.

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February 02, 2013, 06:19:32 PM
 #19

As many of you are aware there were some issues with the Avalon sale earlier today. As a result, many orders were processed at unrealistic rates. Only a very small number of orders were actually processed at the correct price. This has prompted us to make the following decision:

All orders for incorrect amounts will be fully refunded.

WalletBit will return these funds to the Bitcoin addresses they were sent from. These units will be restored to the sales queue. At a time of Avalon's choosing they will re-open sales for these remaining units. All orders processed at the correct exchange rate will still be honored.

We apologize for any inconvenience this has caused.

bittenbob,

this is my payment for two units

http://blockchain.info/tx-index/6b698d60124ca67f5b5d81643a0f5f65dab2c12b152f95bcc41f1f7d1c6be7e4

did you receive it correctly?  Are there any issues? Why didn't I get any confirmation?

I've paid in guest mode, but my email address was correctly filled in.

Any info _truly_ appreciated.

spiccioli
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February 02, 2013, 06:23:25 PM
 #20

I just don't understand why so many users send funds from a source they don't control.
+1
This has been the worst online shopping experience in my life.
Avalon,WalletBit you lose one unsatisfied customer.

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