Bitstarz Removes 3.45 Btc Balance According to Breaking Bonus Terms

[worthyou]

So while you accept your rule stated on terms/conditions page, you have 2 rule conflicting in both side. According to one rule as i pasted above i am legitimate. That is your fault to publish 2 conflicting terms and conditions. Favorably to law, if there are conflict between 2 terms, term should be apply benefit for customer.

[cpfreeplz]

Wow that's sketchy as hell. I understand their part of it (betting over 2mBTC) but to remove the entire balance makes no sense at all. I'm eagerly awaiting to hear what happens here.

[bitstars.net]

Wow that's sketchy as hell. I understand their part of it (betting over 2mBTC) but to remove the entire balance makes no sense at all. I'm eagerly awaiting to hear what happens here.

Hi there,

It's 25 mBTC just making that clear.

Mike

[pedrog]

That's a quite dishonest rule, it should be enforced by the software not to steal from distracted users...

Arbitrary rules are arbitrary, you better read the whole think, somewhere in there it may say "if you make a bet of exactly 0.5265842658 bitcoins we steal your entire balance plus your first born."

[bitstars.net]

Hi again,

Just to make this clear, this is a standard term for betting with bonus and can be found at almost every
casino, including Betchain, stated here.

[katerniko1]

Here is the story:

I am a big player of bitstarz. I deposit big, bet bigger. Last week i lost 2.54 btc. They credited my account with 0.25 btc loyalty/cashback bonus.

Then i started to play. I played one slot with 0.024 btc. I hit about 2btc win. Then i lowered my bet to 0.012 btc. I get bored, then i played with 0.03 and 0.06 btc. Most of my winnings come from my first 0.024 btc bets.

Then i finished bonus rollover. Requested a 3.45 btc withdraw. They cancelled it and they removed my entire balance. Their claim is " You broke our rules by betting over 0.025 btc ".

I respect their rules. I did not know that rule. However while most of my winnings comes from 0.024 btc bet, they remove whole balance.

I feel scammed. They could remove my bets over 25mbtc (both wins and loses comes from that bets) then remains my balance with comes from 0.025 below bets. Then i could go on to rollever bonus amount.

My advise is that do not play on bitstarz. They can easily remove your balance for any reason as i lose 3.45 btc.

Hi there,

First of all I'm sorry we had to do this but I believe many players here on this forum are well aware of the
max betting with bonuses and stay below the stated limit in the casino's terms and conditions. It's quite
common practice on online casinos.

This was also a free bonus we threw your way and gave you the loyalty bonus back to give you another
shot at winnings, which we believed was a decent gesture in all this. We as a casino has obligations
but as the same time you have an obligation as a player to follow the rules, and we are sorry they
were not followed this time which resulted in this confiscation.

It was not a case of a one time over the limit thing, I unfortunately counted over 50 bets which were over the limit.
If there was a case of a one-off thing, we would have looked the other way most likely, but it was not the case this time.

If the OP or any of the other players here have any questions regarding this, I'm here to answer.

Hope everyone has a great weekend,

Mike

nah what you did is this:
you gave a big player bonus that is hard to achiveve (almost impossible) and then when he did it you removed his winnings.
and i agree with him you scamed him!
regards.
-Katerniko1

[richesselimping]

some week ago i played on bitstarz, i made a deposit (0.05) and i doubled it, i requested the cashout of 0.1 and never got paid

some days later not even can get inside my account, they just steal my 0.05 deposit and scammed my 0.1

[worthyou]

It is a shame that this casino doesnt feel anything to make clear this 2 bonus conflicting terms and conditions. They can not say even 1 word about this.



According to this terms, they confiscate my winnings 3.45 btc.

[carlison]

Things are getting strange here. Now it is clear that this casino is trying to scam people by seize their btc.

How can it be possible to have 2 different terms and conditions for any casino? It does not make sense. I think this casino does this everytime. Whenever they want to block cash-out, they use and cite 1 of their "proper" conditions to seize player profits.

I'll follow this subject until it is solved.

[Dogedigital]

Is Bitstarz really implying that the user who is claiming to be a big gambler (and can easily be verified) bet with the sole purpose of creating a +ev betting scenario?  

Imo, it seems more likely that the terms are being used against him in order to not pay him out rather than being an honest enforcement of a violation.  

[JackyJack]

I am a regular player of bitstarz. Everything was good until today. I have not been faced with any problem in there. Up to the present i have been only watching topics bitcointalk.

I believe that Nick, as casino manager, should take care with this subject. (Not a customer representative - Mike) I hope everything will be ok for both sides.

[BoXXoB]

Personally that kind of a rule, which is also stated differently in 2 different places of the site, serves one purpose - to fuck over customers who could potentially cashout something from these "perks". I think most of people betting with that kind of a bankroll would bet 0.025+ without hesitation. They know VERY small amount of people look at the ToS/rules/whatever so carefully... therefore they know this kind of a rule will fuck over most people.

[worthyou]

They know VERY small amount of people look at the ToS/rules/whatever so carefully... therefore they know this kind of a rule will fuck over most people.

Thanks for your comment. One thing to add, i am still right to 1 of their terms and conditions. However they instantly put another rules to confiscate my whole balance.

[BoXXoB]

They know VERY small amount of people look at the ToS/rules/whatever so carefully... therefore they know this kind of a rule will fuck over most people.

Thanks for your comment. One thing to add, i am still right to 1 of their terms and conditions. However they instantly put another rules to confiscate my whole balance.

They added rules right after your case? That's sketchy.

[worthyou]

Nope. They already have these 2 conditions. But it's still sketchy.

[BoXXoB]

Nope. They already have these 2 conditions. But it's still sketchy.

Yeah, shouldn't have different information.

[joksim299]

They do not inform user if there is a change in their ToS.
How bigger bets than 0.025 are considered as advantage for player? (expected value is same after completing rollover requirement)

[RHavar]

This seems pretty cut-and-dry in worthyou's favor, and I plan on leaving negative trust on bitstars unless I'm mistaken or missing something (in which case I greatly apologize).

They are breaking their own terms and conditions rules. Here it is:

Bonus was 0.25btc 30% of that is 0.075. 50 bets of 0.06 would not therefore be in breach of the terms.

Everything is so clear. However they are still confiscate  my bitcoin.

Hi there,

Here you go.




Mike

lol. That's what I call bullshit. First of all, when I go check the terms right now ( https://www.bitstarz.com/terms ) I see no mention of it. Secondly, there's already an industry standard for dealing with bets bigger than you want: don't accept them. It's dishonest to accept a bet that you're not willing to honor. For instance, in BaB I'm not comfortable with the variance of bets bigger than 1 BTC. So what do I do? I don't allow people to make them. I don't accept them, cite some obscure ToS violation and steal peoples money.

What makes it doubly bullshit, is that according worthyou he predominately made his money from from a bet less than that, and the "violation" was inconsequential and just an excuse to not pay?

[BoXXoB]

Nope. They already have these 2 conditions. But it's still sketchy.

Let's see what happens... hopefully you will get the money

[BoXXoB]

Nope. They already have these 2 conditions. But it's still sketchy.

Let's see what happens... hopefully you will get the money

Its rare someone who steal money to give them back

Their (small) reputation is at stake.