Hi,
Back in 7-7-2018 I emailed sportsbet.io about me wanting to be permantenly banned because I had lost over 5000 euro on their casino and that I never received good bonusses back for losing so much money. They replied and told me that I was succesfully banned. 3 weeks after this, I emailed them to be unbanned and they unblocked my account just like that. I was able to deposit for months, losing money everytime while they broke the law and their own casino license policy:
Once you have self-excluded, you will not be able to access your account for the time period selected. This will not be reversed for any reason. We will endeavour to comply with our self-exclusion policy but, will not be held accountable or liable if you attempt to open any new accounts or play on our site.
Once a self-exclusion is applied to your account, it will stay in place until the request time has finished, it will not be reversed or decreased for any reason. Permanent self-exclusions will remain closed indefinitely.
Now I have contacted their license company, spoke to askgamblers live chat and showed them all of this they said i should be refunded because they breached their own license terms and also for advice and other people who are familiar with this. Also saw a ton of askgamblers complaint with people with the same issue who got their money back:
https://www.askgamblers.com/casino-complaints/self-exclusion-allowed-to-cancel-unfair-rtp-automatically-recall-of-pending-withdrawls-cashout-declined there are many more as well.
I have also contacted sportsbet through email, they replied saying that because I was also complaining about bonusses, that because of this they thought I had no gambling issues and there for they were ''okay'' with unblocking my account after I requested to be permantely self excluded. I am not stupid and this sounds like the biggest excuse in the book to me, because at the end of the day.
1) I requested to be permantely self excluded, this should be granted no matter what my reason is.
2) In the exact same email I had stated that I lost over 5000 euro, does this not seem like gambling issues to anybody?
3) They could of had easily done a better job as a casino and ask why i want to be permantely banned and ask if I had gambling issues upon me trying to reactivate my account just to be safe for their own policy. This all they failed.
4) Their policy clearly says a self exclusion will not be reversed or decreased for ''any reason''. They cannot just make up a reason as to they thinking I want to be permantely self excluded because of bonus issues and then think its okay to unban a permantely self exclusion right? This all just seems like fraud to me. Once a self-exclusion is applied to your account, it will stay in place until the request time has finished, it will not be reversed or decreased for any reason.
5) I cant believe they come up with this silly excuse. I lost over 25K on this website and they think i want to be self excluded because I did not get a free bonus worth 10 euro. Thats their own fault for thinking and assuming stuff when the player clearly requests that he wants to be permantely banned. They should have granted me to be permantely banned no matter what.
I replied to bitcasino still no reply, I emailed curacao license company and still no reply been second day now I believe. I cannot open a complaint on askgamblers because sportsbet.io is not listed on here, however their other website bitcasino.io is and they have exactly the same live chat etc people so Im pretty sure they are exactly the same people. Can anybody please give me advice on what to do, thank so you much for your time..
Poll
