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Crypto-Trade
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February 10, 2014, 06:46:33 PM |
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@funnyking:
thank you for your honest opinion. we're always open to criticism and we will do our best to constantly improve.
since february 7th, crypto-trade has nearly quintrupled its active user count and by the end of this month we will have sold more shares than in any other month before.
apart from that, our trading volume is doing really great at the moment.
as already stated in the newsletter, we had to change the dividend payouts from btc/ltc only to all available coins due to many reasons (mainly because we didn't want to use another exchange just for the conversion of dividends (which always created a loss due to external fees) and because we couldn't implement our automated dividend system before getting rid of manually transfering the coins from A to B to A *our automated dividend system works great btw*). regarding the fairness of our IPO: every share represents 0.002% of the total net income of CT - you will hardly find any contract that grants such a good revenue (imagine that's 10x as much as i.e. cryptsy's IPO grants you).
But we have to admin that we're currently facing some heavy lags, that's absolutely right and we're sorry about that. For the most part, those delays are not caused by ddos attacks, but by our server load. We're working on that and we're sure you'll see a nicely and smooth running site very soon again (we're going to add 6 additional server in february). Even bigger sites like btc-e have speed problems from time to time due to beeing ddos'ed - that's just something (very annoying) that happens to exchanges, mining pools, etc.
We regret that we weren't able to provide you with the best service you're used to from other established exchanges, but maybe you want to come back and take a second look in a few weeks?!
Regards,
- Crypto-Trade Team
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forensick
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February 11, 2014, 07:54:51 AM |
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@funnyking:
thank you for your honest opinion. we're always open to criticism and we will do our best to constantly improve.
since february 7th, crypto-trade has nearly quintrupled its active user count and by the end of this month we will have sold more shares than in any other month before.
apart from that, our trading volume is doing really great at the moment.
as already stated in the newsletter, we had to change the dividend payouts from btc/ltc only to all available coins due to many reasons (mainly because we didn't want to use another exchange just for the conversion of dividends (which always created a loss due to external fees) and because we couldn't implement our automated dividend system before getting rid of manually transfering the coins from A to B to A *our automated dividend system works great btw*). regarding the fairness of our IPO: every share represents 0.002% of the total net income of CT - you will hardly find any contract that grants such a good revenue (imagine that's 10x as much as i.e. cryptsy's IPO grants you).
But we have to admin that we're currently facing some heavy lags, that's absolutely right and we're sorry about that. For the most part, those delays are not caused by ddos attacks, but by our server load. We're working on that and we're sure you'll see a nicely and smooth running site very soon again (we're going to add 6 additional server in february). Even bigger sites like btc-e have speed problems from time to time due to beeing ddos'ed - that's just something (very annoying) that happens to exchanges, mining pools, etc.
We regret that we weren't able to provide you with the best service you're used to from other established exchanges, but maybe you want to come back and take a second look in a few weeks?!
Regards,
- Crypto-Trade Team
i like this kind of communication, good luck, i will probably buy more shares soon, but please add more altcoins |
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conspirosphere.tk
Legendary
 Offline
Activity: 2352
Merit: 1064
Bitcoin is antisemitic
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February 11, 2014, 12:47:31 PM |
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We regret that we weren't able to provide you with the best service you're used to from other established exchanges, but maybe you want to come back and take a second look in a few weeks?!
i like this kind of communication, good luck, i will probably buy more shares soon, but please add more altcoins I like the not-so-subtle irony in it.  Anyway up to now i like Crytpo-Trade very much, including the dividends until they keep coming, no matter their kind, USFed$ altcoins and eurocrapcoins included. |
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mooncake
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February 11, 2014, 11:35:49 PM |
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I have an outstanding BTC withdrawal request since 30 hours ago. Ticket was submitted 24 hours ago. I am waiting for a response. Please look into it.
Ticket ID: #158990.
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shadallion
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February 12, 2014, 12:13:17 AM |
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Dividends should really pick up, as ActiveMining is already getting traded massively, and most investors haven't even had their main stack of shares listed yet.
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mooncake
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February 13, 2014, 01:44:17 AM |
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I have an outstanding BTC withdrawal request since 30 hours ago. Ticket was submitted 24 hours ago. I am waiting for a response. Please look into it.
Ticket ID: #158990.
Ticket was submitted 48 hours ago. No response received yet. The exchange worked well for me so far but I'm getting worried. Please respond to me. |
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Protagonus
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February 13, 2014, 03:38:51 PM |
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Hi, I have a Ultracoin Deposit that has not showed up. this is sent to a confirmed address. As well, if I click deposit UTC on the site; the same address is still shown.
Ticket #650843
Funds not received:
Date: 2/13/2014 08:38
To: UbwfynkY5ip6f7QCpjjgpLM8taRnQ8WGE4
Debit: -52.00 UTC
Transaction fee: -0.01 UTC
Net amount: -52.01 UTC
Transaction ID: ecab4ad819a6ece9472fabb495e851e4a69adb727e2745a621589a28366d5c2b
To confirm my address was correct, here is a previous transaction that did deposit.
Date: 2/12/2014 21:34
To: UbwfynkY5ip6f7QCpjjgpLM8taRnQ8WGE4
Debit: -21.00 UTC
Transaction fee: -0.01 UTC
Net amount: -21.01 UTC
Transaction ID: b051045d8aab5d17bab84232ec4435a7c6a6234ac46390cdc03b271cff2a3c3b
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phunixx
Member
Offline
Activity: 121
Merit: 10
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February 13, 2014, 04:10:55 PM |
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Hi, I have a Ultracoin Deposit that has not showed up. this is sent to a confirmed address. As well, if I click deposit UTC on the site; the same address is still shown.
Ticket #650843
Funds not received:
Date: 2/13/2014 08:38
To: UbwfynkY5ip6f7QCpjjgpLM8taRnQ8WGE4
Debit: -52.00 UTC
Transaction fee: -0.01 UTC
Net amount: -52.01 UTC
Transaction ID: ecab4ad819a6ece9472fabb495e851e4a69adb727e2745a621589a28366d5c2b
To confirm my address was correct, here is a previous transaction that did deposit.
Date: 2/12/2014 21:34
To: UbwfynkY5ip6f7QCpjjgpLM8taRnQ8WGE4
Debit: -21.00 UTC
Transaction fee: -0.01 UTC
Net amount: -21.01 UTC
Transaction ID: b051045d8aab5d17bab84232ec4435a7c6a6234ac46390cdc03b271cff2a3c3b
Same here, been waiting for a few hours on sent deposits..... Something is going wrong i guess |
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Crypto-Trade
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February 13, 2014, 04:40:06 PM |
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All deposits/withdrawals will be processed in a few hours lately. We have a technical problem, that's right, but no need to worry about your coins - they are all save and will be credited soon. Anyway, Crypto-Trade has never ever lost or scamed any single coin and the site is backed with more than double of total trade volume in USD to insure you all. This matters, because we recently encountered trolls (and even worse) on our Chatbox that were obviously sent from another site trying to scare people out of Crypto-Trade and harm our community. Sorry for inconvenience. We promise that the upcoming news will be more pleasant for you  One last word: If you're having issues with your account and need urgent support, pls send us a ticket on helpdesk.crypto-trade.com --- this thread, as well as our twitter channel, is mainly for announcements, communicational and PR reasons. We're reading and working on every ticket, but - as you can imagine - due to this whole Bitcoin malleability panic, we have a backlog since two days. Please stay tuned, every issue will be solved asap. We love you guys. - Crytpo-Trade Team |
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btcash
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February 13, 2014, 05:35:53 PM |
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Nice to see that you improved your communication.
Has the ESECURITYSA div schedule changed?
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Protagonus
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February 13, 2014, 05:54:41 PM |
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All deposits/withdrawals will be processed in a few hours lately. We have a technical problem, that's right, but no need to worry about your coins - they are all save and will be credited soon. Anyway, Crypto-Trade has never ever lost or scamed any single coin and the site is backed with more than double of total trade volume in USD to insure you all. This matters, because we recently encountered trolls (and even worse) on our Chatbox that were obviously sent from another site trying to scare people out of Crypto-Trade and harm our community. Sorry for inconvenience. We promise that the upcoming news will be more pleasant for you One last word: If you're having issues with your account and need urgent support, pls send us a ticket on helpdesk.crypto-trade.com --- this thread, as well as our twitter channel, is mainly for announcements, communicational and PR reasons. We're reading and working on every ticket, but - as you can imagine - due to this whole Bitcoin malleability panic, we have a backlog since two days. Please stay tuned, every issue will be solved asap. We love you guys. - Crytpo-Trade Team +1 for the update guys. I've been with you since the start with no problems. Sorry to have posted this in wrong thread. I am happy to report my coins have arrived in account!! Great work!! |
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mooncake
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February 14, 2014, 12:10:00 AM |
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All deposits/withdrawals will be processed in a few hours lately. We have a technical problem, that's right, but no need to worry about your coins - they are all save and will be credited soon. Anyway, Crypto-Trade has never ever lost or scamed any single coin and the site is backed with more than double of total trade volume in USD to insure you all. This matters, because we recently encountered trolls (and even worse) on our Chatbox that were obviously sent from another site trying to scare people out of Crypto-Trade and harm our community. Sorry for inconvenience. We promise that the upcoming news will be more pleasant for you One last word: If you're having issues with your account and need urgent support, pls send us a ticket on helpdesk.crypto-trade.com --- this thread, as well as our twitter channel, is mainly for announcements, communicational and PR reasons. We're reading and working on every ticket, but - as you can imagine - due to this whole Bitcoin malleability panic, we have a backlog since two days. Please stay tuned, every issue will be solved asap. We love you guys. - Crytpo-Trade Team Noted that "All deposits/withdrawals will be processed in a few hours lately". The BTC withdrawal request was submitted 78 hours ago. But I shall wait patiently for a few more hours. I will update all once it has been received. Noted that "If you're having issues with your account and need urgent support, pls send us a ticket on helpdesk.crypto-trade.com". This is what I have done. But it is worrisome when the ticket was submitted 72 hours ago and no response (other than a system generated acknowledgement email) was given. At least there are responses in this thread. Suggestion: Do work on customer service support to communicate actively with users who had submitted tickets. It is understandable why they are worried when their fund is missing. Better to retain existing customers than attract new ones. |
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tsjaar
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February 14, 2014, 09:58:32 AM |
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Crypto-trade is currently down for maintenance!  If it's scheduled, please notify before .... Let the maintenance bring good news... |
WARNING HIGH SPEED - UTC - Ultracoin
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SxC
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February 14, 2014, 10:17:33 AM |
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BTC goes up 600+ and crypto-trade shutsdown for maintenance with no warning gj guys
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SxC
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February 14, 2014, 11:32:36 AM |
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Any ETA when site will be back up ?
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SxC
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February 14, 2014, 04:49:31 PM
Last edit: February 14, 2014, 06:59:07 PM by SxC |
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worse since maintenace
maybe just take the site down and sort it dont rush it this time
Soon as you sort my tickets out for my lost coins im gone from your exchange its a joke
and not even a funny 1
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eebz
Newbie
Offline
Activity: 56
Merit: 0
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February 14, 2014, 11:15:51 PM |
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mooncake
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February 14, 2014, 11:43:45 PM |
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Noted that "All deposits/withdrawals will be processed in a few hours lately". The BTC withdrawal request was submitted 78 hours ago. But I shall wait patiently for a few more hours. I will update all once it has been received. Noted that "If you're having issues with your account and need urgent support, pls send us a ticket on helpdesk.crypto-trade.com". This is what I have done. But it is worrisome when the ticket was submitted 72 hours ago and no response (other than a system generated acknowledgement email) was given. At least there are responses in this thread. Suggestion: Do work on customer service support to communicate actively with users who had submitted tickets. It is understandable why they are worried when their fund is missing. Better to retain existing customers than attract new ones. I have waited for 24 hours. Unfortunately, the BTC did not arrive. Will continue to update. |
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Crypto-Trade
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February 15, 2014, 11:20:39 AM |
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++ We will have a planned maintenance beginning at 12:00 AM (GMT) / 1:00 PM (CET) that will last aprox. 30-60min in order to fix the lag ++
We will inform you when the maintenance is over. Thank you for your patience.
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Craterloads
Newbie
Offline
Activity: 12
Merit: 0
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February 15, 2014, 03:53:04 PM |
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I can not believe how bad this site is |
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