Coins.ph Official Thread

[zupdawg]

Meron parin naman po kayon customer support para matawagan regarding concerns or mamessage po diba?

yes meron naman lagi yan, log in ka lang tapos ichat mo sila dun sa chatbox sa gilid meron agad magrereply sayo kung meron available na tao sa kanila pero 8am-5pm lang yata yun

[rjbtc2017]

Kailangan ba may Picture yung ID? how about TIN ID , pwede ko na ba siyang magamit para makapag verify or need pa ng ibang Card? Thank you.

[zupdawg]

Kailangan ba may Picture yung ID? how about TIN ID , pwede ko na ba siyang magamit para makapag verify or need pa ng ibang Card? Thank you.

Syempre kailangan may picture ang id, paano ka maiidentify kung walang picture ang id di ba? Afaik tin id is secondary id, not sure lang kung tatanggapin nila yan for verification

[peacebewithyou]

wala pa kong masyado alam about sa coin.ph as a new member malaking tulong tong thread na to.. salamat

[coinsph.Pem]

Meron parin naman po kayon customer support para matawagan regarding concerns or mamessage po diba?

Hi Niko!

You can contact our team at 09055111619 from Monday to Friday 10 am - 6 pm. Although, wala kaming phone support during weekends and holidays, you can always reach us through email (help@coins.ph) or through our in-app support

[coinsph.Pem]

Kailangan ba may Picture yung ID? how about TIN ID , pwede ko na ba siyang magamit para makapag verify or need pa ng ibang Card? Thank you.

Syempre kailangan may picture ang id, paano ka maiidentify kung walang picture ang id di ba? Afaik tin id is secondary id, not sure lang kung tatanggapin nila yan for verification

Hindi po kami tumatanggap ng TIN ID for account verification. For a full list of acceptable IDs, refer here: https://support.coins.ph/hc/en-us/articles/201305174-Which-IDs-are-accepted-for-the-ID-verification-process-

[coinsph.Pem]

Request / Suggestion

Good Day to both the management of Coins and to Fellow Users. I think it is time for Coins.Ph to increase there Cash-Out limits with the lower levels namely Level 1 and 2 for reasons such as.

1. The price of Bitcoin before is 2000$ and the daily Cash out limit for Level 2 users are 50,000 PHP
2. The price of Bitcoin right now is above 4100$ which is more than double, but still the Cash Out Limit is 50,000 PHP and an Annual Limit of 400,000 PHP

I think it is more than just to change or increase the limits because of the price of Bitcoin has now. It also helps people who is having a hard time getting that Level 3 verification process you have in your wallet. I hope that you listen to our request as it is just a simple one on making our lives better.

I hope that other users agree with me. God Bless.

Hi, it's Pem from Coins.ph!

Thank you for the feedback! We really appreciate that you took the time to share your ideas on how we can improve our account verification. The different levels try to balance ease of use for customers and security/compliance provisions. We'd be happy to review this, and if there would be any changes in our policies, we'll definitely update our users. Also, feel free to reach out to our team at help@coins.ph. We'd be happy to guide you through the level 3 verification process.

Thank You Ms. Pem for noticing my requeast and I do hope that the Coins.Ph management take action on my request as the limits for level 2 and below are not reasonable anymore duue to the high price of Bitcoin, I hope you understand on the part of the user of your wallet service. As it can both help us in many ways. Thank You Again. God Bless.

Agree mam pem , its time to add the cashout limits on accounts in coins.ph , We users are experiencing some trouble if there will be a large cashout. Nalilimit din ako per day minsan eh pag kelangan mag labas malaking pera , kaya kelangan ko mag hintay next day para maka cashout ulit. Pero all service feels nice to me. Support are good, I feel they are resposive in my questions about my inquiries. Good job coins.ph

Maraming salamat po sa mga feedback ninyo! It's always great to hear back from our customers!!

[nikoluz123]

Meron parin naman po kayon customer support para matawagan regarding concerns or mamessage po diba?

Hi Niko!

You can contact our team at 09055111619 from Monday to Friday 10 am - 6 pm. Although, wala kaming phone support during weekends and holidays, you can always reach us through email (help@coins.ph) or through our in-app support

Thank you po. Question lang po bakit mas mahal bumili kesa mag sell sa coins.ph in terms of php po? Parang 7k na ata ung spread.

[nikoluz123]

Btw po another question, pwede na po ba mag store ng ibang altcoins sa coins.ph? Like ethereum or steam etc.

[zupdawg]

Btw po another question, pwede na po ba mag store ng ibang altcoins sa coins.ph? Like ethereum or steam etc.

As of now bitcoin lang po ang pwede store sa coins.ph pero parang may nabasa ako na baka idagdag yung bitcoin cash pero not sure about it. Yung eth naman may mga nagrerequest pero ewan ko lang kung matatanggap

[jalaaal]

Btw po another question, pwede na po ba mag store ng ibang altcoins sa coins.ph? Like ethereum or steam etc.

no, only bitcoin lang ang pwedeng i-store sa coins.ph, kung magtatago ka ng eth may mew yan, dun ka pwede mag store ng altcoin mo or sa exchanger if you want. pero sa coins hindi pa e, siguro matagal pa nila bago planuhin un.

[s4mp1nt0]

Meron parin naman po kayon customer support para matawagan regarding concerns or mamessage po diba?

Hi Niko!

You can contact our team at 09055111619 from Monday to Friday 10 am - 6 pm. Although, wala kaming phone support during weekends and holidays, you can always reach us through email (help@coins.ph) or through our in-app support

Thank you po. Question lang po bakit mas mahal bumili kesa mag sell sa coins.ph in terms of php po? Parang 7k na ata ung spread.

ako na ang sasagot sa tanong mo ayon sa pagkakaalam ko.
mas malaki talaga ang buy kaysa sa sell kasi dun sila kumikita. nakadipende din yung agwat ng buy and sell sa value ng bitcoin.
 kahit saang exchanger mas mataas ang buy kaysa sa sell.

[andreibi]

I have a friend who works abroad. He only has a passport but Filipinos can't use the passport as Identity documentation. What gives? Isn't the passport the best form of ID? Not anyone has SSS ID, Driver's License or Postal ID, but definitely a passport is a requirement for overseas workers.

[coinsph.Pem]

I have a friend who works abroad. He only has a passport but Filipinos can't use the passport as Identity documentation. What gives? Isn't the passport the best form of ID? Not anyone has SSS ID, Driver's License or Postal ID, but definitely a passport is a requirement for overseas workers.

Hi, passport is one of our acceptable IDs for account verification. You can tell him to send our team a message at help@coins.ph so we can review his submission

[pinoycash]

I have a friend who works abroad. He only has a passport but Filipinos can't use the passport as Identity documentation. What gives? Isn't the passport the best form of ID? Not anyone has SSS ID, Driver's License or Postal ID, but definitely a passport is a requirement for overseas workers.

Hi, passport is one of our acceptable IDs for account verification. You can tell him to send our team a message at help@coins.ph so we can review his submission

Hi Support, when can we use EgiveCashout again? its been on maintenance for days now.  my cash limit for egivecashout is now refresh, when can we expect to use it again?

[invo]

I have a friend who works abroad. He only has a passport but Filipinos can't use the passport as Identity documentation. What gives? Isn't the passport the best form of ID? Not anyone has SSS ID, Driver's License or Postal ID, but definitely a passport is a requirement for overseas workers.

Hi, passport is one of our acceptable IDs for account verification. You can tell him to send our team a message at help@coins.ph so we can review his submission

Hi Support, when can we use EgiveCashout again? its been on maintenance for days now.  my cash limit for egivecashout is now refresh, when can we expect to use it again?

okay naman siya ngayon ah? nagagamit ko ang e-give sa account ko. at kaka-cash out ko lang kaninang 5pm sa e-give nawithdraw ko naman siya.

[NavI_027]

Hi everyone!

I am Niquie, a representative of Coins.ph, ready to help you with your concerns/inquiries/feedbacks regarding Coins and our services. This is going to be the official thread from now on. Some of you might have noticed that I changed my username from NiquieA to Niquie@Coins. NiquieA will no longer be available.

Thank you and looking forward to hearing from you all.

Thanks po dahil ginawa nyo ang thread na 'to, at least meron na akong mapagtatanungan once na magkaroon ako ng questions regarding my btc. 

Ask ko lang po, ano po ba talaga ang purpose ng coins.ph ? Pinapasign-up po kasi ako ng kaibigan ko dito, ito daw po magiging wallet ko for my btc. Tama po ba? Please enlighten me

[xtrump101]

mga boss bumaba napo ba transaction fee and yong sending time ng bitcoin from other wallet?
gusto kona po sanang mag top up eh! thanks po

[xianbits]

mga boss bumaba napo ba transaction fee and yong sending time ng bitcoin from other wallet?
gusto kona po sanang mag top up eh! thanks po

Why ask if you can check it yourself?
Well, I checked it for you. The lowest transaction fee is approximately 68 pesos as of wrinting or 0.00029232BTC.
Next time, it would be better if you do simple things by yourself than posting it here and let others do for you.
In case you don't know how, just go to your btc wallet, click send and place the recepient btc address. Kahit di mo na icontinue, makikita mo na dun kung magkano ang transaction fees per priority level.

[Theb]

I have a friend who works abroad. He only has a passport but Filipinos can't use the passport as Identity documentation. What gives? Isn't the passport the best form of ID? Not anyone has SSS ID, Driver's License or Postal ID, but definitely a passport is a requirement for overseas workers.

Hi, passport is one of our acceptable IDs for account verification. You can tell him to send our team a message at help@coins.ph so we can review his submission

Hi Support, when can we use EgiveCashout again? its been on maintenance for days now.  my cash limit for egivecashout is now refresh, when can we expect to use it again?

As far as I know passports can be used to verify your account up to the Level 2 Verification process. But it won't let you and your friend be verified by level 3 as it needs an address, which you can use a utility bill or even a monthy phone bill to achieve you can even ise bank statements in the process.