matale0
Member
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Activity: 149
Merit: 10
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August 27, 2017, 10:26:11 AM |
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I have had money stuck at cryptopia for months now. Still no answer from support, absolutely nothing. I don't even know what to do anymore.
was it sorted? |
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Kunlejoe0
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August 27, 2017, 03:00:48 PM |
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I just got to know about cryptopia when map was listed there. I definitely like the exchange
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MySeriousFaceIsOn
Newbie
Offline
Activity: 57
Merit: 0
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August 29, 2017, 08:20:41 AM |
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That guy didn't PM me. All of our support tickets get a response within about 6-12 hours (from a human being), if you've been waiting more than a day or two - there is a decent chance you emailed the wrong email, or didn't click submit on the support form.
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btclife01
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August 29, 2017, 02:01:20 PM |
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That guy didn't PM me. All of our support tickets get a response within about 6-12 hours (from a human being), if you've been waiting more than a day or two - there is a decent chance you emailed the wrong email, or didn't click submit on the support form.
I'm glad I read/hear this. Tickets opened in (any other)exchange sites are not answered much these days! |
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consar
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August 29, 2017, 02:19:27 PM |
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every time i have a deposit, there is a problem and i have to contact support. what's wrong with your wallets?
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MySeriousFaceIsOn
Newbie
Offline
Activity: 57
Merit: 0
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August 30, 2017, 09:46:47 PM |
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every time i have a deposit, there is a problem and i have to contact support. what's wrong with your wallets? Yay for WAVES assets... we're pretty frustrated at the WAVES team at the moment for all the drama their wallets continually cause (such as releasing an update that caused a hardfork without marking the release as mandatory... for the 3rd time, as recently as 2 weeks ago). |
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testadimerlo
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August 31, 2017, 05:15:43 PM |
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how long does the support service respond to? I have login problems due to incorrect setting of the two factor code but I do not receive any answer yet.
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MySeriousFaceIsOn
Newbie
Offline
Activity: 57
Merit: 0
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September 01, 2017, 12:21:18 AM |
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A user has 2FA enabled, but Cryptopia allows user to user transfers which is the massive flaw in all that? I to assume that all these users went to the trouble of setting up 2FA for withdraws, but not for login or transfers (we offer 2FA on both of those functions) - if so, that sounds kinda silly. If you're using decent 2FA (and by that I mean google auth or one of the Cryptopia dongles), then: You can't be phished for your 2FA, if you check for the Cryptopia EV SSL cert when you login. Your 2FA can't be keylogged. Your 2FA can't be photographed or recorded. And your account remains safe. The reason Cryptopia and every other crypto services push 2FA so hard is not because we make money from it (which we don't), it's because your account is so much more secure with 2FA than just having a really long and complex password; like night and day differences of secure. |
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benjismarket
Newbie
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Activity: 47
Merit: 0
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September 01, 2017, 01:16:03 AM |
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Are Cyptopia founders kiwis? Great place to trade alt alt coins. Like super alt coins.
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MySeriousFaceIsOn
Newbie
Offline
Activity: 57
Merit: 0
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September 01, 2017, 02:01:00 AM |
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Are Cyptopia founders kiwis? Great place to trade alt alt coins. Like super alt coins.
Yes they are and so are all of our staff; our office is in Christchurch. |
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gocrypto
Newbie
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Activity: 16
Merit: 0
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September 01, 2017, 04:53:32 AM |
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Hi I got the same email from Cryptopia abut : Cryptopia Failed Login Attempthttps://i.imgur.com/kK2BjgQ.jpgAnd I locked my account via link in this email, next I sent email to support to unlock my account and still no response 9h. Any news whats going on? |
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erikalui
Legendary
Offline
Activity: 2632
Merit: 1094
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September 01, 2017, 04:58:42 AM |
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I got several failed log in attempt mails from them and hence yesterday before the 3rd mail, I first withdrew my funds and now I am contacting the support. I did not get my account locked as funds were still there are can't wait till they unlock it. It seems the same happened with others too.
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gocrypto
Newbie
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Activity: 16
Merit: 0
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September 01, 2017, 05:08:21 AM |
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OK, we'll wait and see how fast they work.
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Flodner
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September 02, 2017, 02:35:32 AM |
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As for now Cryptopia is one of my favorite exchanger
Which other cryptocurrencies do you plan to add in the nearest future?
I would really like to see BURST among them
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Lafu
Legendary
Offline
Activity: 2954
Merit: 3038
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September 02, 2017, 02:59:09 AM |
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Does your account have 2FA? Having 2FA & a strong password you use only for Cryptopia is the best way to secure your account.
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gocrypto
Newbie
Offline
Activity: 16
Merit: 0
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September 02, 2017, 10:49:56 AM |
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Does your account have 2FA? Having 2FA & a strong password you use only for Cryptopia is the best way to secure your account.
It was only one try to login to my account from other IP, I locked my account in couple seconds. And I had strong password Now please unlock my account. I want access my coins. No support response alter 2 days. Please dont say that account can be hacked after one try and after I locked account. |
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btclife01
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September 02, 2017, 02:30:58 PM
Last edit: September 04, 2017, 05:03:01 PM by btclife01 |
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PM me your support ticket # and/or Cryptopia username and I'll look into it.
I have made a withdrawal request(ETH) on 02/09/2017 4:15:00 AM. But it is "Processing" about 30 hours and still haven't complete! Ticket id#30553. Edit: My problem is still continue, after 2 days (54 hours). It is still "Processing"! Edit: 2 days and 16 hours and still "Processing". |
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flashdix
Newbie
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Activity: 79
Merit: 0
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September 04, 2017, 01:09:54 PM |
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On what basis have blocked my account? I developed more than a month the program for exchange of altcoins through your api. I have spent many forces and time for development, and you have blocked my account and have even not told me the reason. Api doesn't work too. Please explain me the reason of blocking of my account and my money.
Support dont talk with me more than week!!!
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drm
Legendary
Offline
Activity: 1176
Merit: 1005
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September 04, 2017, 04:32:31 PM |
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On what basis have blocked my account? I developed more than a month the program for exchange of altcoins through your api. I have spent many forces and time for development, and you have blocked my account and have even not told me the reason. Api doesn't work too. Please explain me the reason of blocking of my account and my money.
Support dont talk with me more than week!!!
I have always liked cryptopia, but usually when reading stuff like this you know it's going downhill. Let's hope this won't be a regular occurrence. |
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gocrypto
Newbie
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Activity: 16
Merit: 0
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September 04, 2017, 05:10:50 PM |
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They had problem ( servers, attack, whatever ... ) but the worst thing is that they dont replay to ours email or PM - they ignore us it means that they had big problem!
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