Hello Lafu... really hoping you can help me with a problem I have had with your site for almost a week.
I created my acct a few months ago and moved a bit of $ in alts to test it out. I recently got back from a long biz trip and tried to log on for the first time in probably over 1 month but I get the message that my acct is locked. I have since sent 3-4 requests through the site ticket system but have not heard anything back yet and my acct is still locked. Can you please help me get this unlocked? If so, please PM me with the details you need.
Thanks!
So, i FINALLY heard from support via the 1st ticket I opened... this was 1 week ago today and the ticket was from a week before that. They said they could un-block my account but needed some details about recent transactions to validate. I sent my estimate of the few coins i moved over and have not heard back since (1 week ago today) and my acct is still blocked. So, i just sent another reply after finding the exact amounts I transferred to them. What I cannot understand is how waits of this length are acceptable. 2 weeks and counting and not even an estimate as to when I can expect to be able to use my account! This is especially frustrating since I have been mining Electroneum and would like to move some over to my Cryptopia walled.
Lafu... is there anything you can do to expedite this?
edit: got your pm Lafu, thanks. I didn't reply because very shortly afterwards, I got a response from support via email. Not sure if you had anything to do with that but if you did, thank you.
So to summarize, in the hopes that this helps someone else down the road, this is what happened.
- I am now back in my acct
- It was blocked because of a hack back in Sept
- Unfortunately, the hack successfully liquidated the $1k USD I had in 3 wallets
- There were multiple failed login attempts before they got in, and this is what has be baffled. Shouldn't all sites of this nature automatically block accounts after 2-3 failed log-in attempts? they had to run many many attempts to get in so how on earth could my acct not have been blocked after this?
- In addition, i had security protocols in place to prohibit unauthorized withdrawals, which worked... almost! But instead, the hackers decided to just liquidate my funds by selling off some lame-as$ unknown coin at 3% of the going rate. I guess they had another account on Crypopia that bought those up and they got the $ that way, but in all honesty, they should have stop-gaps in place to curb this type of obvious fraudulent activity, because after all, nobody on this planet is going to sell something at 3% of what they just bought it for!
Bottom line is that all of this indicates logically that Crytopia should be returning my balances to my wallets on their site, but there was no mention of this in the email from their support. They just apologized for any inconvenience.
I just responded with my expectation of full restitution and will report back here when i receive a response.
