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Author Topic: Official btcQuick Support Thread (Active Customer Support)  (Read 22710 times)
marduk1234
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August 11, 2013, 10:53:04 AM
Last edit: August 11, 2013, 09:59:16 PM by marduk1234
 #61

10678 = order number
money been taking out of my bank but
google wallet is really a bad service Tongue    they havent processed it yet !

thanks jerod  for telling me my mail too  ur a legend

sorry for being upset its jsut i see -239  im like fucking hell   how isnt it processed already...  googlewallet fault !!!!   GRRRR  :p
ffxtwo
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August 11, 2013, 12:24:38 PM
 #62

Hello,
I have a problem for order #8501
The private key is founded, but I can't decrypt it because the sms code prvided don't work.
I have <<password incorrect>> when clicked in "decrypt box".
The support has sent me 4 times the same code who don't work.
Can you resolve the issue?
Cordially.

Ascension (OP)
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August 11, 2013, 02:31:26 PM
 #63

Hello,
I have a problem for order #8501
The private key is founded, but I can't decrypt it because the sms code prvided don't work.
I have <<password incorrect>> when clicked in "decrypt box".
The support has sent me 4 times the same code who don't work.
Can you resolve the issue?
Cordially.



The code that we have sent you 4 times is to confirm the order and is not the de-cryption password. The de-cryption password is something that you entered during the checkout process and as soon as you pressed the checkout button it would have sent you the de-cryption password that you entered via SMS/text message.
ffxtwo
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August 11, 2013, 04:56:20 PM
 #64

..........OK!!
So tired this weeks.
I have transfered my BTC so all is ok. Thanks.

Solved.
jshinra
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August 12, 2013, 10:27:28 PM
 #65

Any estimate on when you will restock on BTC?
Roblouu
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August 15, 2013, 09:48:25 AM
 #66

Order number is 10785. I've been waiting for a while now.

No BTC, no response, not even a response on the ticket I opened on their website with the ticket system.. for days.

When I placed the order, the bitcoin stock was 100. When I checked back after confirming payment, the stock was 0. I checked back today, and the BTC stock is 11.. But still no BTC? Hmm..
lexcat
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August 16, 2013, 02:06:54 AM
 #67

Whats the expected wait time after submitting payment and documentation?
Ascension (OP)
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August 16, 2013, 03:11:34 AM
 #68

Whats the expected wait time after submitting payment and documentation?

Things have been delayed the last couple of days due to the sheer volume of membership applications. What is your membership order # and I will take a look.
Ascension (OP)
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August 16, 2013, 03:13:39 AM
 #69

Order number is 10785. I've been waiting for a while now.

No BTC, no response, not even a response on the ticket I opened on their website with the ticket system.. for days.

When I placed the order, the bitcoin stock was 100. When I checked back after confirming payment, the stock was 0. I checked back today, and the BTC stock is 11.. But still no BTC? Hmm..

Your order has been processed. I have sent you an email with details on why the transaction was delayed.

Thanks,
-Ascension
alivec
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August 17, 2013, 09:04:34 PM
Last edit: August 19, 2013, 05:52:19 PM by alivec
 #70

im having problem with order 11098 or 11087.
5 days now taken my money no bitcoins.
0.G.931650931684570
vlaoou321
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August 19, 2013, 12:08:55 AM
 #71


Hi Ascension, I'm interested in buying. Could you please address a little bit more about my concern? - How you gonna deal with your legal risk? As you are a Denver based company, do you have any clue about preventing what happened on MtGox happen to you? Thank you!

Reputation https://bitcointalk.org/index.php?topic=198808.new#new
Tip: 1CtNCGTyhVkp6AzRwhTsqjkWgwCqk1vSjA
Ascension (OP)
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August 19, 2013, 01:29:33 PM
 #72


Hi Ascension, I'm interested in buying. Could you please address a little bit more about my concern? - How you gonna deal with your legal risk? As you are a Denver based company, do you have any clue about preventing what happened on MtGox happen to you? Thank you!

As I have said in my other posts we are working with a lawyer. We use a local bank, not a corporate one, we are also working on getting a business account setup with the Internet Archive Credit Union (a bitcoin friendly bank).
alivec
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August 19, 2013, 09:43:58 PM
 #73

Hi can i pls get an answer i need that bitcoins to buy something :/
Ascension (OP)
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August 19, 2013, 10:06:13 PM
 #74

im having problem with order 11098 or 11087.
5 days now taken my money no bitcoins.
0.G.931650931684570

Order #11098 Was cancelled due to failed payment.
Order #11087 was also cancelled.
vlaoou321
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August 20, 2013, 08:25:31 AM
 #75


Hi Ascension, I'm interested in buying. Could you please address a little bit more about my concern? - How you gonna deal with your legal risk? As you are a Denver based company, do you have any clue about preventing what happened on MtGox happen to you? Thank you!

As I have said in my other posts we are working with a lawyer. We use a local bank, not a corporate one, we are also working on getting a business account setup with the Internet Archive Credit Union (a bitcoin friendly bank).
Ascension, I suggest that will be part of the shares transferred to BTCT, this will increase the stock liquidity, there will be more abundant funds.

Reputation https://bitcointalk.org/index.php?topic=198808.new#new
Tip: 1CtNCGTyhVkp6AzRwhTsqjkWgwCqk1vSjA
peengwinz
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August 21, 2013, 12:37:01 AM
 #76

Still awaiting membership confirmation. I ordered 7 hours ago. Is anything wrong?

Order Number: 102818

No hurry though, just wondering.
cw92
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August 21, 2013, 01:02:25 PM
 #77

Order 11912: Private key hasn't been funded after 5 hours, but I was charged immediately.  Site said there were BTC in stock the whole time. 
Ascension (OP)
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August 21, 2013, 01:15:54 PM
 #78

Order 11912: Private key hasn't been funded after 5 hours, but I was charged immediately.  Site said there were BTC in stock the whole time. 

Your bitcoins should arrive shortly. Sorry for the delay. Thanks, Ascension
cw92
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August 21, 2013, 01:23:30 PM
 #79

Confirmed, thanks for the quick response
fishface
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August 21, 2013, 03:44:12 PM
 #80

What's up with the membership levels? I was at bronze for many months, placed enough orders to take my "points to next level" down to 0, and it subsequently reset to 50 while leaving me at bronze level with the same fees and daily limits. What are the membership levels and when does one move up?
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