Official btcQuick Support Thread (Active Customer Support)

[xkeyscore89]

Almost 24 hours later, still nothing, "payment processing". Please help!

Sir, We are awaiting payment confirmation from google checkout. Once we receive this confirmation your order will be processed automatically.

Thanks,
-Ascension

This sucks, BTC value is falling and I'm sure my order is not hedged in any way. I'm losing money while this transaction processes. 

[Ascension]

Almost 24 hours later, still nothing, "payment processing". Please help!

Sir, We are awaiting payment confirmation from google checkout. Once we receive this confirmation your order will be processed automatically.

Thanks,
-Ascension

This sucks, BTC value is falling and I'm sure my order is not hedged in any way. I'm losing money while this transaction processes. 

You can cancel your order if you would like to.

[xkeyscore89]

Thanks for the offer, I don't mind losing a little as long as the transaction processes. It's weird, the membership fee processed very quickly compared to this.  Have you seen this type of delay before? Would I be better off canceling and re-ordering in hopes of a faster processing time?  Is it likely the transaction will be processed in the next 24 hours?

[xkeyscore89]

On second thought, I would like to go ahead and cancel the order and I'll re-order another time.

[Slit]

Great customer service, phone call answered right away

[xkeyscore89]

I'm going to place another order this afternoon.  I did find that some of my billing address information was incomplete on google checkout. I've updated this, so hopefully things will go smoothly the second time around.

[Gwapo]

waiting for member verification #103544
taking awhile
you must not want my money

[Ascension]

waiting for member verification #103544
taking awhile
you must not want my money

Should be good to go now

[Gwapo]

thanks alot
will be purchasing

[Ascension]

thanks alot
will be purchasing

Check out the email I sent you first

[xkeyscore89]

Hello,

   Hello, A transaction of mine for $96.89 won't process through my bank because I'm told it's the exact balance of my account and I need to be one cent under for the transaction to process. I tried to place a new order but keep getting a shipping address error asking me to enter a shipping address on google checkout even though I've done that already. Could you either edit this transaction to make the total $96.88 or cancel it so that I can reorder asap please? Order Number: 13947 Google Wallet Order Number: 503963923536789 Order Total: $ 96.89 # of Bitcoins: 0.69684727

[xkeyscore89]

Got the key! Thanks Ascension!

[BrBa]

Hey guys, having an issue with my order.

Order #13557

I have registered a valid phone number, and I've purchased bitcoins successfully already, but my order from 9/2 is still stuck and won't send me my SMS validation.

Any help much appreciated!

[Ascension]

Hey guys, having an issue with my order.

Order #13557

I have registered a valid phone number, and I've purchased bitcoins successfully already, but my order from 9/2 is still stuck and won't send me my SMS validation.

Any help much appreciated!

SMS code should be on its way.

[BrBa]

Hey guys, having an issue with my order.

Order #13557

I have registered a valid phone number, and I've purchased bitcoins successfully already, but my order from 9/2 is still stuck and won't send me my SMS validation.

Any help much appreciated!

SMS code should be on its way.

Beautiful! Got my coins. Thank you!

[keller]

Hi

I have successfully placed an order on btcquick and I'm at the "Bronze+" level of membership. I was casually looking around the site earlier trying to find ways to increase my membership level and clicked on an ID verification button which says "Proceed to verification questions". On this screen there are 4 questions, none of which have answers which even remotely relate to me. It references email addresses, phone numbers and educational institutions that I have no involvement with whatsoever. Should I be worried?

[Ascension]

Hi

I have successfully placed an order on btcquick and I'm at the "Bronze+" level of membership. I was casually looking around the site earlier trying to find ways to increase my membership level and clicked on an ID verification button which says "Proceed to verification questions". On this screen there are 4 questions, none of which have answers which even remotely relate to me. It references email addresses, phone numbers and educational institutions that I have no involvement with whatsoever. Should I be worried?

This feature is being worked on...

You can reach silver level by linking your miiCard.com profile to your btcQuick account.

[nightwolf2013]

Hey I ordered 140 worth of coins like 6 days ago and it hasnt come yet... ive put in a support ticket too. Anyway you can push it through? thanks!

Order 13615 was it.

[peonminer]

Hi, I've been waiting on account verification for 1 hour. I tried to verify my ID under My Account options but the verification questions had nothing to do with me. My order is Order Number: 103649

Thanks!!

I've put in a support ticket via my personal email, as well as through the website help box. This is to repay on a loan seen here : https://bitcointalk.org/index.php?topic=276416.msg2999981#msg2999981

I would appreciate steadfastness with verification ^_^ Thanks!

(I also sent a PM to you, Ascension)  

*Edit* With the guy above me waiting on $140 worth of BTC, would it be wise for me to just purchase BTC elsewhere??

*edit* was fixed asap after PM and btc went smooth and quick!! Thanks!!!

[wateristasty]

Hello, my Order #14318 has been stuck on "Private Key is in queue to be funded." for a little while. Could you check on it? Thanks!

Edit: It's been processed now, Thanks again!