Official btcQuick Support Thread (Active Customer Support)

[cbhelp]

How long can we expect for private key funding today? Order #17213 has been waiting for a few hours now

I placed 2 orders today.  17217 was instant.  Now my order 17273 says under review.....this is like my 11 th order.  I called google wallet and they said all is good on their end.  So...either send my btc, or refund me so I can buy somewhere that willl not drag me along, I have needs for this btc I bought, and it is time sensitive. 

You had order 17217 and it was filled instantly?  Now I am extra frustrated. Ascension, as a platinum member on btcquick, how am I still waiting when a later order was filled already?

Yes, literally instantly.  Fastest order I have ever had filled.  As soon as I clicked purchase, the private key was there.  Usually it takes a little bit.    Now, my other order is not moving at all though.  They need to get this together.

[Ascension]

How long can we expect for private key funding today? Order #17213 has been waiting for a few hours now

I placed 2 orders today.  17217 was instant.  Now my order 17273 says under review.....this is like my 11 th order.  I called google wallet and they said all is good on their end.  So...either send my btc, or refund me so I can buy somewhere that willl not drag me along, I have needs for this btc I bought, and it is time sensitive. 

You had order 17217 and it was filled instantly?  Now I am extra frustrated. Ascension, as a platinum member on btcquick, how am I still waiting when a later order was filled already?

Well everyone steamrolled (155 orders so far today!) our servers this morning and our hot wallet ran out of coins... The network took forever to confirm the transaction in order to refill the hot wallet. Your order should be completed and funded.

[cbhelp]

My order still under review....

[Ascension]

My order still under review....

Your order is complete and funded.

[cbhelp]

confirmed.  yay btcquick

[cbhelp]

Can you PM me the reason it said under review though?  Kinda worrisome.  Anything I need to do to avoid that in the future?

[parseval]

Interesting, I have earlier order 17204 and it's still not filled since ordering this morning..  It claims complete, but transaction never arrived at my bitcoin address.  Can you look into this?

[Ascension]

Interesting, I have earlier order 17204 and it's still not filled since ordering this morning..  It claims complete, but transaction never arrived at my bitcoin address.  Can you look into this?

Order is funded.

[bmoconno]

My order from this morning #17194 (over 21 hours now) still says "Payment Processing".  However, I have confirmed with Google and my credit card company that the payment has gone through.

Also, I have a note in my "Membership" where my status is still "Pending" telling me to link a miiCard or answer the identity questions, but I had already answered the questions well before this note was placed there.

Thanks,
Brian O'

Edit:  Updated to iterate the ever increasing amount of time that has passed.    
Edit:  Again... and again... and again

[jfinley6]

I too have been waiting since around noon pacific time for my order to complete. It has been under "under review" since I paid. I'm sure it's not my bank because the transaction has already gone through them. I'm order #17335.

[fishface]

Yet another order of mine, #17458, going on 8+ hours now without being funded. I feel it somewhat odd that my orders keep taking so long to get filled, but are often filled within an hour of my posting here. I guess we will see...

[bmoconno]

I don't know what I find more surprising, the fact that people whose orders had clearly been placed after mine have been fulfilled by complaining here... or the fact that btcquick is clearly still taking even more orders before getting this problem sorted out.

[cbhelp]

Order 17531.  Yet again, paid in full, but not funded. 

Getting old having to come here to get my btc after you take my cash, and having to wait hours, when you advertise 5-15 minutes.

[Ascension]

My order from this morning #17194 (over 21 hours now) still says "Payment Processing".  However, I have confirmed with Google and my credit card company that the payment has gone through.

Also, I have a note in my "Membership" where my status is still "Pending" telling me to link a miiCard or answer the identity questions, but I had already answered the questions well before this note was placed there.

Thanks,
Brian O'

Edit:  Updated to iterate the ever increasing amount of time that has passed.    
Edit:  Again... and again... and again

We are still awaiting payment confirmation from google checkout. You may consider giving Google Wallet (1-855-492-5538) a call or calling your bank to ensure they did not block the transaction.

[Ascension]

Yet another order of mine, #17458, going on 8+ hours now without being funded. I feel it somewhat odd that my orders keep taking so long to get filled, but are often filled within an hour of my posting here. I guess we will see...

This order is funded.

[bmoconno]

My order from this morning #17194 (over 21 hours now) still says "Payment Processing".  However, I have confirmed with Google and my credit card company that the payment has gone through.

Also, I have a note in my "Membership" where my status is still "Pending" telling me to link a miiCard or answer the identity questions, but I had already answered the questions well before this note was placed there.

Thanks,
Brian O'

Edit:  Updated to iterate the ever increasing amount of time that has passed.    
Edit:  Again... and again... and again

We are still awaiting payment confirmation from google checkout. You may consider giving Google Wallet (1-855-492-5538) a call or calling your bank to ensure they did not block the transaction.

As I mentioned, I'd already done that and there is no hold or block on the transaction.  I'll give it until I get home from work, then I'll call my CC and tell them to cancel payment.

[Ascension]

My order from this morning #17194 (over 21 hours now) still says "Payment Processing".  However, I have confirmed with Google and my credit card company that the payment has gone through.

Also, I have a note in my "Membership" where my status is still "Pending" telling me to link a miiCard or answer the identity questions, but I had already answered the questions well before this note was placed there.

Thanks,
Brian O'

Edit:  Updated to iterate the ever increasing amount of time that has passed.    
Edit:  Again... and again... and again

We are still awaiting payment confirmation from google checkout. You may consider giving Google Wallet (1-855-492-5538) a call or calling your bank to ensure they did not block the transaction.

As I mentioned, I'd already done that and there is no hold or block on the transaction.  I'll give it until I get home from work, then I'll call my CC and tell them to cancel payment.

Did you call google wallet? Typically they are the ones that resolve the issue.

[bmoconno]

Did you call google wallet? Typically they are the ones that resolve the issue.

Thanks, that did the trick.

I apologize for my demeanor.  I had previously communicated with Google Wallet electronically and they assured me that everything was A-OK on their end, suggesting that I use their service to communicate with you.  When that, along with your ticket system, didn't yield a response I became a little worried.

Upon calling them, they explained that my account was "Under Review", because the same purchase had been made for like 4-5 consecutive days.  I did originally call my CC company and they had already processed the transaction and let it go through, wonder how that happened when Google wasn't letting it move on to you.

P.S.  Any ideas for my Membership status note?

Thanks, and again, Sorry for getting snippy.

Brian O'

Although... it has now been nearly 5 hours and the private key still isn't funded.  I'm interested in making another purchase today, but can't proceed until this order is taken care of.

[Slit]

Glad see forum back,

Order #17898:

Private key is in queue to be funded. Has been like this since Friday morning it has never taken this long.

[Ascension]

Glad see forum back,

Order #17898:

Private key is in queue to be funded. Has been like this since Friday morning it has never taken this long.

Your order is now funded