deadweasel
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June 12, 2013, 12:12:54 PM |
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I would really like an answer to this, as the same thing happened to me a few times. The site owners seem to be missing in action or they just don't care... BUMP. Blockchain.info real-time betting does not happen on btc-oracle. So why do they claim it does? Answers required.
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deadweasel
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June 12, 2013, 02:28:34 PM Last edit: June 12, 2013, 03:58:30 PM by deadweasel |
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Ok, so I should I have won this bet, but I lost it. Clearly the price was 107.99 when I placed... but oracle registered it as 110.... WTF? http://imgur.com/OjbjXUxMy bet on the site. I know the price was 107 when I place it. It has been confirmed against the MTGOX data. Would a DarkEmi or a responsible party please explain what the deal is?
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DarkEmi (OP)
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June 12, 2013, 04:06:05 PM Last edit: June 12, 2013, 04:18:51 PM by DarkEmi |
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Hello Deadweasel,
Sorry I am looking at your issue right now. I don't check the forum daily, the surest way to contact us within a short time frame is the support mail, sorry for all the issue.
Just right now something that I can say about our system, from our FAQ :
" If your bet starts at 09:00:00, we take the first trade thats occurs starting at 09:00:00. If your bet is expected to close at 12:00:00, we will take the price from the first trade that occurs since 12:00:00. "
Your complaint is not the first one like this we have. At such, we will actively work to revert the system back to what it was; meaning we will take the LAST trade at the time of your bet and not the first trade at the time of your bet
I am sorry I can not check much more as right now blockchain.info is down, so our service probably is. I come back to you with a solution as soon as blockchain.info is up and running.
I am posting again with a decision from my team regarding your bet in the upcoming hours, as soon as blockchain.info is up again
Best regards,
Emilien
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deadweasel
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June 12, 2013, 04:16:28 PM |
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Hello Deadweasel,
Sorry I am looking at your issue right now. I don't check the forum daily, the surest way to contact us within a short time frame is the support mail, sorry for all the issue.
Just right now something that I can say about our system, from our FAQ :
" If your bet starts at 09:00:00, we take the first trade thats occurs starting at 09:00:00. If your bet is expected to close at 12:00:00, we will take the price from the first trade that occurs since 12:00:00. "
Your complaint is not the first one like this we have. At such, we will actively work to revert the system back to what it was; meaning we will take the LAST trade at the time of your bet and not the first trade at the time of your bet
I am sorry I can not check much more as right now blockchain.info is down, so our service probably is. I come back to you with a solution as soon as blockchain.info is up and running.
As blockchain.info is down it means that our service can't work anymore as well just right now, sorry for the inconvenience.
I am posting again with a decision from my team regarding your bet in the upcoming hours, as soon as blockchain.info is up again
Best regards,
Emilien
Hi DarkEmi, I appreciate the response. I look forward to solution! Cheers, A Dead Weasel
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DarkEmi (OP)
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June 12, 2013, 04:23:59 PM |
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It looks like indeed there was a bug with your bet, We are still looking into this issue, please be patient If you won and you lost because of a bug, please rest assured that we will pay you manually as if you won. But please understand the investigation on our side can take up to a day As we have not identified the origin of the bug yet please refrain from betting, regards Edit : To be sure I am analysing the correct bet, can you confirm your bet is this one : 1GdtkZzhZTzBssUq6bnE27cz4rv5SJ4sr5 0.3 07 Jun 18:40:59 $ 110.22 08 Jun 18:40:59 $ 108.16 lost 1.74 0
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deadweasel
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June 12, 2013, 04:26:39 PM |
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It looks like indeed there was a bug with your bet, We are still looking into this issue, please be patient If you won and you lost because of a bug, please rest assured that we will pay you manually as if you won. But please understand the investigation on our side can take up to a day As we have not identified the origin of the bug yet please refrain from betting, regards Edit : To be sure I am analysing the correct bet, can you confirm your bet is this one : 1GdtkZzhZTzBssUq6bnE27cz4rv5SJ4sr5 0.3 07 Jun 18:40:59 $ 110.22 08 Jun 18:40:59 $ 108.16 lost 1.74 0 Yes, Correct. I will be patient. Thanks for investigating!
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deadweasel
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June 12, 2013, 04:34:10 PM |
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It looks like indeed there was a bug with your bet, We are still looking into this issue, please be patient If you won and you lost because of a bug, please rest assured that we will pay you manually as if you won. But please understand the investigation on our side can take up to a day As we have not identified the origin of the bug yet please refrain from betting, regards Edit : To be sure I am analysing the correct bet, can you confirm your bet is this one : 1GdtkZzhZTzBssUq6bnE27cz4rv5SJ4sr5 0.3 07 Jun 18:40:59 $ 110.22 08 Jun 18:40:59 $ 108.16 lost 1.74 0 Yes, Correct. I will be patient. Thanks for investigating! I have just been credited the winning amount. BTCoracle has excellent customer service and are running a legit site. This makes me very happy. Time to go bet the winnings! (after the bug is fixed). I'm in your corner now, BTCoracle. Cheers!
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DarkEmi (OP)
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June 12, 2013, 05:46:24 PM |
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For complete transparency here is what happened : The issue is on our market data providers. We lost the market data access for around an hour or so, we got it some time after your bet was started thus we took an incorrect trade value for your bet. We are tightening our protection system. If anyone had the same issue while loosing a bet, contact us and we will correct this as well. I dont think this happened a lot, I found only one bet with the same issue with a quick search and it has been winning. If you happened to win a bet which you should have lost instead, then well lucky you You can bet freely, sorry for any inconvenience Please note that we still have the system where we take the price of the first trade occuring after your bet is registered on blockchain.info.
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deadweasel
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June 12, 2013, 05:47:40 PM |
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For complete transparency here is what happened : The issue is on our market data providers. We lost the market data access for around an hour or so, we got it some time after your bet was started thus we took an incorrect trade value for your bet. We are tightening our protection system. If anyone had the same issue while loosing a bet, contact us and we will correct this as well. I dont think this happened a lot, I found only one bet with the same issue with a quick search and it has been winning. If you happened to win a bet which you should have lost instead, then well lucky you You can bet freely, sorry for any inconvenience Please note that we still have the system where we take the first trade occuring after your bet is registered on blockchain.info. Great, thanks for the quick work! It's nice to see professionalism seeping into more BTC biz!
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MattFoster42
Newbie
Offline
Activity: 40
Merit: 0
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June 13, 2013, 12:55:46 AM |
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DarkEmi (OP)
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June 13, 2013, 02:22:32 AM |
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Hello Yes it seems the protection mechanism against missing market data that I did put in place was too tight, I have loosen it a bit and now your bet is correctly registered. Sorry Good luck !
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Zephir
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July 01, 2013, 11:03:37 AM |
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Hello. Really nice site. I love to bet a bit, with play money, since a month ago and you have great customer support, if anything goes wrong. Just minutes later you gave answers and everything went correct after that. I like it.
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Signatures lead to paid signature programs which leads to spam!
Clearly we must eliminate the signatures... or ban the paid sig programs
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DarkEmi (OP)
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July 01, 2013, 07:56:26 PM |
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Thanks for your kind word sir, thats always appreciated ! And good luck btw, we just introduced "touch" bets to our system.
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PurpleTentacle
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July 02, 2013, 06:26:45 AM |
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Hello Deadweasel,
Sorry I am looking at your issue right now. I don't check the forum daily, the surest way to contact us within a short time frame is the support mail, sorry for all the issue.
Just right now something that I can say about our system, from our FAQ :
" If your bet starts at 09:00:00, we take the first trade thats occurs starting at 09:00:00. If your bet is expected to close at 12:00:00, we will take the price from the first trade that occurs since 12:00:00. "
Your complaint is not the first one like this we have. At such, we will actively work to revert the system back to what it was; meaning we will take the LAST trade at the time of your bet and not the first trade at the time of your bet
I am sorry I can not check much more as right now blockchain.info is down, so our service probably is. I come back to you with a solution as soon as blockchain.info is up and running.
I am posting again with a decision from my team regarding your bet in the upcoming hours, as soon as blockchain.info is up again
Best regards,
Emilien
Hi DarkEmi, is there any progress in reverting the system back?
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Zephir
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July 02, 2013, 09:35:15 AM |
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Why changing a working system? I don´t think, that players are appreciate, if they change the running system. It is complete irrelevant, if they take the price before, or after placing the bet. Most of the time the blockchain is a few seconds till a minute ahead of Gox time. So your bet will never arrive right at the dot, you wanna have it. Just deal with it. It is gambling!
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Signatures lead to paid signature programs which leads to spam!
Clearly we must eliminate the signatures... or ban the paid sig programs
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DarkEmi (OP)
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July 02, 2013, 10:28:02 AM |
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Hello PurpleTentacle and Zephir, We are still unsure about this change actually. This is still a heated discussion in our team As Zephir said, reverting the system pose a lot of problem because people are used of the way it is now. In any case, what is most important to us is what players want, and we are unsure of that, but unless there is a strong consensus we wont change the system now we think. Another issue, is we propose simple verification links for players with mtgox, and we cannot propose these tools anymore if we change the system. Regards, Emilien
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starsoccer9
Legendary
Offline
Activity: 1630
Merit: 1000
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November 18, 2013, 04:34:42 AM |
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Looks like site has frozen and stopped payouts. not sure if its a bug or he has chosen to run off now.
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