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[SalasEcoBosque]

Update 4 days I have not received any response or the respective payment of that page?

Mr. @Domingox6 I want to know if they are going to pay me or not?

[1715433429]

1715433429

[1715433429]

1715433429

[tusandii]

Update 4 days I have not received any response or the respective payment of that page?

Mr. @Domingox6 I want to know if they are going to pay me or not?

Have you tried contacting their support if the problem you are experiencing actually occurs.
If you submit a complaint about a problem, at least provide some more accurate evidence, friend, so that we, the users here, also know that it is true that you are having problems with payments.
If until later the problem cannot be resolved and there is no response, try sending them a message via email so that the team can immediately provide a response and resolution.
Here, I don't know who is right and who is wrong, but it is very concerning to hear about cases like this.

[DomingoX6]

Update 4 days I have not received any response or the respective payment of that page?

Mr. @Domingox6 I want to know if they are going to pay me or not?

Yes, as we have told you multiple times, you will receive the cashout if everything is fine with your account.

We have had many cases of exploits in the past, which made us lose money, so we have to be extra careful and check every case.

Again, please be patient, these cases usually could take up to 7 days. If you didn't do anything wrong, you have nothing to worry about.

[DomingoX6]

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[panjul07]

Update 4 days I have not received any response or the respective payment of that page?

Mr. @Domingox6 I want to know if they are going to pay me or not?

Yes, as we have told you multiple times, you will receive the cashout if everything is fine with your account.

We have had many cases of exploits in the past, which made us lose money, so we have to be extra careful and check every case.

Again, please be patient, these cases usually could take up to 7 days. If you didn't do anything wrong, you have nothing to worry about.

Is this case resolved already? As I can see its been more than 7 days since the OP posted his complaint.
Previously there was similar issue as well, came from a user TheChin0s but both you and the sure give no update about the issue.
If you have resolved all (hopefully), better to give an update in this thread as it can be seen as unresolved issues that may affect your business.
Coming up to the possible exploits that you have experienced in the past and you are still worrying about it, dont you think that it is better for your dev to check all your games to minimize the risk of exploits?

[DomingoX6]

Is this case resolved already? As I can see its been more than 7 days since the OP posted his complaint.
Previously there was similar issue as well, came from a user TheChin0s but both you and the sure give no update about the issue.
If you have resolved all (hopefully), better to give an update in this thread as it can be seen as unresolved issues that may affect your business.
Coming up to the possible exploits that you have experienced in the past and you are still worrying about it, dont you think that it is better for your dev to check all your games to minimize the risk of exploits?

Hello!

If I'm not mistaken, the user canceled the cashout and started playing again, and then lost all that money.

Regarding the exploits, our devs have checked our games multiple times, but new exploits could always be discovered, so we are just being careful in these special cases

Again, if we find nothing weird, we always send the money, but the user canceled the cashout before we were able to check and process it.

[DomingoX6]

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[DomingoX6]

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[klikdiva]

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[klikdiva]

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[DomingoX6]

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[klikdiva]

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[DomingoX6]

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[DomingoX6]

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[DomingoX6]

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[klikdiva]

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[MadHatters]

I have pending withdrawal ago 48h and  pending verification why?

[Bitinity]

I have pending withdrawal ago 48h and  pending verification why?

There were some similar case happened if I look at the previous page of this thread. The answer from OP is the same, the team is checking account for security reason. The only thing you can do is to wait for them till they finish the checking or maybe you can keep in touch with the support to know the ETA when they will process your withdrawal.

[MadHatters]

And I have not received a response on the ticket either, I hope it is not a scam

[DomingoX6]

@MadHatters

As Bitinity said, our team has to check your account for security reasons.

If you did nothing wrong you don't have to worry and you will receive your money soon