CEX.IO Withdrawal times - any experience?

[franck88446622@gmail.com]

I NEED SWIFT DOCUMENT:

TICKET "request (616994)"

I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!


PLEASE SWIFT MT103!




 

https://www.facebook.com/groups/142148616441271/

[Crypto_Analyzer]

Still waiting for my 15kusd, support is terrible. Let's help lose customers for CEX, they do not embrace this business. up107139385

[bebrno]

Still waiting for my 15kusd, support is terrible. Let's help lose customers for CEX, they do not embrace this business. up107139385

I am following your case, you initially said 44K was not sent, now you say 15k? Does that mean you received the rest?

IF YOU RECEIVED PLEASE TELL THAT BECAUSE MANY PEOPLE HERE FEEL LIKE THEY WOULD NEVER GET THEIR MONEY

[bebrno]

I NEED SWIFT DOCUMENT:

TICKET "request (616994)"

I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!


PLEASE SWIFT MT103!




 

https://www.facebook.com/groups/142148616441271/

Thanks for this but Although I am waiting for my money, based on my research THEY ALWAYS PAY, it was partly my fault. They basically indicated they Wire transfers may take up to 60 days I thought that would never happen!

So I hope I will receive my funds soon if you go back in this post, you will see almost everyone received at the end. But people participate in the conversation as long as they did not have their money, they get their money and they will never show up here, that's unfortunatley human being! Selfish and short-sighted!

[theoliver]

Ok, my transaction has finally gone through

Dear Cex.oi

I withdrew from my btc wallet at cex.io and transferred to my other wallet a week ago (2018-01-03 12:14:21).
I double checked everything before i transferred my BTC. I also authorized the transfer from the email however my other wallet hasn't received btc yet.

User ID up113897193,
Transaction id  5339583544

Blockchain.info shows that "Transaction not found"
https://blockchain.info/tx/78fc3fdbaa35c0740926c5a379090925e61593469feafb800ce8cd81531355ed

Could you please review my transaction and advice when i can expect my btc? I am afraid to deposit more funds to cex.io untill my transaction is completed.
What should I do? Any assistance would be appreciated.

[franck88446622@gmail.com]

I NEED SWIFT DOCUMENT:

TICKET "request (616994)"

I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!


PLEASE SWIFT MT103!




 

https://www.facebook.com/groups/142148616441271/

Thanks for this but Although I am waiting for my money, based on my research THEY ALWAYS PAY, it was partly my fault. They basically indicated they Wire transfers may take up to 60 days I thought that would never happen!

So I hope I will receive my funds soon if you go back in this post, you will see almost everyone received at the end. But people participate in the conversation as long as they did not have their money, they get their money and they will never show up here, that's unfortunatley human being! Selfish and short-sighted!

agree - on my side i will update as well as rhe facebook group

[bebrno]

Dear CEX,

I have received this message at least 5 times up to now.

I Only have one favour to ask please accelerate this withdrawal it has been a long time:
up112843258 Transaction id: 5294578885
Tickets: Request #620164 Request #616994

[AutoAbacus]

A wire transfer withdrawal for me initiated on 4 December 2017 - over a MONTH ago - has not arrived.

Cex has not responded to any of my tickets. There has been total silence from them apart from the auto acknowledgement messages.

A wire transfer is a bit more complicated for me as I live in St Lucia in the Caribbean, where a wire transfer is a 2 step process via a correspondent bank first, then my local bank, but still it normally takes only 2 to 3 days.

A previous wire transfer from cex took 6 banking days, which was bad, but tolerable - just. Not this time as over a month has passed with no response from customer support = an incredibly bad experience.

For this withdrawal I used USD which meant a US correspondent bank, which is probably part of the problem. (Between November and December Cex increased the USD minimum for a wire transfer from a smallish figure to $5,000 = an indication of troubles with USD wires?) Using GBP and a UK correspondent bank might have worked better. I asked Cex to cancel the US transfer to let me try one via the UK instead, but as they have ignored my tickets, that option has not been tried.

My Cex id is up109292861

-------

6 Jan update: I have finally received a response from cex! Now to see if anything happens re the withdrawal.

Nothing yet, despite "we will request the details form our bank regarding your withdrawal" on 9 Jan.

It is now SIX WEEKS since the wire transfer was initiated and not only has it not arrived. CEX hasn't even told me what is happening. Beyond belief!

[CEX]

Up107766459. I initiated a $10,000 Mastercard withdrawal and got a confirmation email from CEX.IO the same day. This happened more than 2 weeks ago. CEX states that bankcard withdrawals have a maximum wait times of 3 days. No funds arrived at the bank and the bank says that no transfer is being processed. I contacted CEX  multiple times via support ticket and got no material reply but a generic one time email that they are working on it.  This has now caused me significant financial damage and loss of income measured in thousands. Effectively this is a misappropriation of funds. I will edit the post if the issue is addressed.

As we can see, your case was already escalated to the Finance department. Please, wait for the update from them. Thank you for your patience and understanding.

[CEX]

i sent a bitcoin withdrawal from cex.io about 3 hours ago and nothing is showing up on blockchain

what the hell? the site says 2 minute withdrawals and yet 3 hours and nothing?

https://support.cex.io/hc/en-us/requests/611804

please help!!! process  my withdrawal!!!!!! and please send right fee i paid .0012 for fee

Kindly clarify whether you have received the BTC you claimed not to get. Thanks for the reply in advance.

[CEX]

Hello CEX,

I have SEPA withdrawals 5284910181 and 5291468023 since 2 weeks on "Payment is being checked by compliance. Please check your email for details." There has been no emails despite several requests to support. How much longer before it even gets sent?

Kindly tell us your user ID or support ticket number so that we were able to assist.

[CEX]

I NEED SWIFT DOCUMENT:

TICKET "request (616994)"

I have been on "Bank Transfer Completed" for MORE THAN A WEEK I have no idea what's the matter!


PLEASE SWIFT MT103!




 

https://www.facebook.com/groups/142148616441271/

The case was already escalated to the responsible department. Please, wait for an update.

[CEX]

I'm the same, a U.S. user.
There is no way to get fiat money out, currently, if you are in the U.S.  I'm also waiting on a response. I transferred $25 and don't get the withdrawal button.
Its kind of clear when you go to the withdrawal and look at the restrictions.
And that line about getting verified if you're a U.S. user -- seems to mean that IF they allowed U.S. withdrawal you would need to go through verification - but they don't allow U.S. withdrawal at this time.

It would be nice if CEX.IO would just respond to this situation. The U.S. is a big place they should just make it clear. Don't use us for now.
Maybe you can get a refund of the money you transferred. Otherwise you can trade and move money out via a crypto currency to another exchange.

I'm just puzzled why they can't work with the U.S but Bitstamp can?
I'm puzzled why so much country restrictions with CEX.IO?

The restrictions concerning the countries where we work are a result of our attempts to comply with the regulations of the countries where we are working. Unfortunately, we currently do not provide the withdrawal option for customers from the US. Nevertheless, you can withdraw cryptocurrency. So, you could easily exchange your money for crypto and withdraw it.

[CEX]

Still waiting for my 15kusd, support is terrible. Let's help lose customers for CEX, they do not embrace this business. up107139385

The Finance department is currently looking into the issue. Please, let them some time to check all the information.

[monotheist]

CEX.IO please let us know if anything has been done about this tx fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764

[tyxat]

I have requested a bank transfer (EUR SWIFT) on Jan 3rd and it shows completed on Jan 9th (transaction#5338991380). However, I haven't received the money yet on my bank account.
I have created a support ticket on Jan 15th (request#625764), and there is no response yet. How long does it take to complete a bank transfer process?

user: up111822535

[AutoAbacus]

I have requested a bank transfer (EUR SWIFT) on Jan 3rd and it shows completed on Jan 9th (transaction#5338991380). However, I haven't received the money yet on my bank account.
I have created a support ticket on Jan 15th (request#625764), and there is no response yet. How long does it take to complete a bank transfer process?

user: up111822535

Good luck!

My wire transfer withdrawal started on 4 December - SIX and a half WEEKS ago - still has not arrived, nor is CEX responding to support ticket requests to advise what is happening, nor to posts here either.

user id: up109292861

[Crypto_Analyzer]

Still waiting for my 15kusd, support is terrible. Let's help lose customers for CEX, they do not embrace this business. up107139385

I am following your case, you initially said 44K was not sent, now you say 15k? Does that mean you received the rest?

IF YOU RECEIVED PLEASE TELL THAT BECAUSE MANY PEOPLE HERE FEEL LIKE THEY WOULD NEVER GET THEIR MONEY

Yes, i received one of my witdrawal 29kusd but not on my bank account, money were returned to my CEX account (i don't know why), still waiting for the rest - 15k usd

[monotheist]

Hi CEX.IO support

My profile ID : up111498827
My support IDs : 619270

The transaction ID which is stuck : fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764


You were supposed to resolve it long back as you have resolved others, unlike other $ withdrawal issues, this BTC withdrawal is completely in your hands, just because you bunched too many transactions together you are responsible for paying the fees as we have paid the transaction fees which was displayed

Please reply to this and dont ignore it.

[CEX]

CEX.IO please let us know if anything has been done about this tx fd82fb9711afc48623fa13fa3963121f88160afe56fc968feaf02e5f73e7b764

The tech team still needs some time to resend the transaction. We kindly ask for your patience regarding the matter.