CEX.IO Withdrawal times - any experience?

[emregungor]

https://support.cex.io/hc/en-us/requests/394655

cex.io turned off my verified account.
Has not responded to kyc verification for months.
I can not deposit a deposit they do not answer.

[CEX]

https://support.cex.io/hc/en-us/requests/394655

cex.io turned off my verified account.
Has not responded to kyc verification for months.
I can not deposit a deposit they do not answer.

We have escalated the ticket. Hope you will receive a response soon.

[qendrimi12]

Cex.io is one with lowest fee for Ripple(XRP) and I deposite them in binance without any problem and very fast about 5-10min

[cointicker]

Dear Support Team,
I have tried to withdrawal my money to my verified VISA card but it is pending, could you please have a look for it?
Thanks in advance
Transaction id:5632518199

[dee777]

Stay away from cex, their cryptos are expensive and they won't allow people to cash out. It seems that they get cryptos from other exchanges and sell at high price. Their business model likes earning arbitrage so you will never can cash out whatever your verified level is. Your cash out will affect their revenue. Thus I highly suspect that those who leave messages for successful cash out are their scammers actors and actresses!

[bitskytr]

I can not withdraw money from my visa card, I deleted my card information and I get the error that I was repeatedly rejected.
I tried MasterCard no problem but visa card is still problematic.

userıd up115149936

[HashZilla]

I cannot deposit or withdraw using visa.

The withdraw option doesn't show up at all.

I tried a deposit but it was rejected.

I entered a support case but they cancelled it and said to wait 10 days.

Harumph.

[tomkurus]

Bitcoin Confirmed By Blockchain Network But On Hold By CEX.IO

I deposit 2 bitcoins into CEX.IO (address 3FjstJuHpz9DojCzSidouzHwNpnybxXcsS) on 17-Jan-2018. It had been confirmed on blockchain with more than 4000 confirmations. Today is 12-Feb-2018. The deposit is still pending.

(https://blockchain.info/tx/5d29dabac54f1f0d60fd61b362b3cac7bc574c59197b32357ad6879d87773b7d)

As indicate in CEX.IO limits and commissions table, deposit of BTC is unlimited. (https://cex.io/finance/limits-commissions#/currency/BTC). Furthermore, I owned Verified account.

However, the bitcoin is on hold. CEX.IO does not practice what it writes on its own website.

If not able to deposit, please send back the bitcoin to 1KqqZAXjUSXXQW4vjHiWzuNG8UqvrAoZkp instead of on hold.

CEX IO Transaction ID 5451173440. Ticket request #644144 and #631151. Account up102627505.

I had posted the screenshot at https://www.facebook.com/groups/mwbusiness/permalink/1617343678359961/. I will keep it pinned at Facebook group until it is resolved.

Anyone has the email of Oleksandr Lutskevych? I'm thinking of escalation.

[CEX]

Dear Support Team,
I have tried to withdrawal my money to my verified VISA card but it is pending, could you please have a look for it?
Thanks in advance
Transaction id:5632518199

The Finance department is already dealing with your case. As soon as there are any news, you will be updated.

[CEX]

I cannot deposit or withdraw using visa.

The withdraw option doesn't show up at all.

I tried a deposit but it was rejected.

I entered a support case but they cancelled it and said to wait 10 days.

Harumph.

Can you please clarify with your bank whether the payment is not rejected by them.

[HashZilla]

I cannot deposit or withdraw using visa.

The withdraw option doesn't show up at all.

I tried a deposit but it was rejected.

I entered a support case but they cancelled it and said to wait 10 days.

Harumph.

Can you please clarify with your bank whether the payment is not rejected by them.

This has nothing to do with my bank. 

The previously verified VISA card I have on your site no longer shows up as an option to make withdrawals.  So I cannot even initiate a withdrawal from CEX.

And your system cancelled my support requests and said to wait 30 days.

Wait 30 days to report your site doesn't work?

What fucking sense does that make.

[CEX]

I cannot deposit or withdraw using visa.

The withdraw option doesn't show up at all.

I tried a deposit but it was rejected.

I entered a support case but they cancelled it and said to wait 10 days.

Harumph.

Can you please clarify with your bank whether the payment is not rejected by them.

This has nothing to do with my bank. 

The previously verified VISA card I have on your site no longer shows up as an option to make withdrawals.  So I cannot even initiate a withdrawal from CEX.

And your system cancelled my support requests and said to wait 30 days.

Wait 30 days to report your site doesn't work?

What fucking sense does that make.

Kindly tell us your user ID.

[HashZilla]

I cannot deposit or withdraw using visa.

The withdraw option doesn't show up at all.

I tried a deposit but it was rejected.

I entered a support case but they cancelled it and said to wait 10 days.

Harumph.

Can you please clarify with your bank whether the payment is not rejected by them.

This has nothing to do with my bank. 

The previously verified VISA card I have on your site no longer shows up as an option to make withdrawals.  So I cannot even initiate a withdrawal from CEX.

And your system cancelled my support requests and said to wait 30 days.

Wait 30 days to report your site doesn't work?

What fucking sense does that make.

Kindly tell us your user ID.

Kindly reply to the pm I sent a week ago.

[cex.bz]

First time trying to withdraw by wire transfer - 10 days passed and payment status is still verification.
When are you going to send it (withdrawal id #5656923266) ?

If you are not able to send my payment - cancel it and return to balance, I will withdraw another way.

Very unhappy with this situation.

[Liusja]

   
Liudmila Raspopova 15 фeвpaль 2018 г. 17:27Oжидaeт yтвepждeния
Дoбpый дeнь,

17.12.2017г. я зaвeлa 0.499 ( 0.2 +0.299 )BTC нa cвoй aккayнт и
yжe 2 мecяцa эти BTC oбoзнaчeны  кaк HEПOДTBEPЖДEHHAЯ TAHЗAКЦИЯ нa мoeм aккayнтe.
Ha Blockchain.info. вce тpaнзaкции были пoдтвepждeны в тoт жe дeнь 17.12.2017.

Двa мecяцa я пишy в пoддepжкy пиcьмa c пpocьбoй oбъяcнить мнe- "Гдe мoи дeньги?"
И зa двa мecяцa мнe никтo ничeгo нe oтвeтил ( 1 мecяц мнe пиcaли- "Ждитe oтвeтa" Ceйчac support нe oтвeчaeт coвceм!) .

Bepнитe мнe мoи BTC!!!

https://blockchain.info/address/36ZpMoe7E7JfsT3RF8biH3CZN3skAcSpvJ

17.12.2017. I got 0.499 (0.2 +0.299) BTC on my account and for 2 months these BTC are marked as UNFORGETTED TRANSACTIONS on my account. On the  Blockchain.info. all transactions were confirmed on the  December 17, 2017.

For 2 months I am writing in support of a letter asking me to explain- "Where is my money?" And for 2 months no one answered me.

Give me back my BTC !!!

https://blockchain.info/address/36ZpMoe7E7JfsT3RF8biH3CZN3skAcSpvJ

[CEX]

First time trying to withdraw by wire transfer - 10 days passed and payment status is still verification.
When are you going to send it (withdrawal id #5656923266) ?

If you are not able to send my payment - cancel it and return to balance, I will withdraw another way.

Very unhappy with this situation.

Kindly clarify your user ID or ticket number.

[CEX]

   
Liudmila Raspopova 15 фeвpaль 2018 г. 17:27Oжидaeт yтвepждeния
Дoбpый дeнь,

17.12.2017г. я зaвeлa 0.499 ( 0.2 +0.299 )BTC нa cвoй aккayнт и
yжe 2 мecяцa эти BTC oбoзнaчeны  кaк HEПOДTBEPЖДEHHAЯ TAHЗAКЦИЯ нa мoeм aккayнтe.
Ha Blockchain.info. вce тpaнзaкции были пoдтвepждeны в тoт жe дeнь 17.12.2017.

Двa мecяцa я пишy в пoддepжкy пиcьмa c пpocьбoй oбъяcнить мнe- "Гдe мoи дeньги?"
И зa двa мecяцa мнe никтo ничeгo нe oтвeтил ( 1 мecяц мнe пиcaли- "Ждитe oтвeтa" Ceйчac support нe oтвeчaeт coвceм!) .

Bepнитe мнe мoи BTC!!!

https://blockchain.info/address/36ZpMoe7E7JfsT3RF8biH3CZN3skAcSpvJ

17.12.2017. I got 0.499 (0.2 +0.299) BTC on my account and for 2 months these BTC are marked as UNFORGETTED TRANSACTIONS on my account. On the  Blockchain.info. all transactions were confirmed on the  December 17, 2017.

For 2 months I am writing in support of a letter asking me to explain- "Where is my money?" And for 2 months no one answered me.

Give me back my BTC !!!

https://blockchain.info/address/36ZpMoe7E7JfsT3RF8biH3CZN3skAcSpvJ

Kindly clarify your user ID or ticket number.

[cointicker]

This my second time that I am suffering from this issue

I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:

Ticket id: 700351

Transactions are below:

Date created: 2018-03-03 11:50:58   Date updated:  2018-03-03 11:50:59   Transaction id: 5770582881   

Date created: 2018-03-02 07:46:41   DAte uploaded: 2018-03-02 07:46:43   Transaction id: 5764313593   


I have been waiting for 5 days, please cancel them and add to my balance again.

[CEX]

This my second time that I am suffering from this issue

I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:

Ticket id: 700351

Transactions are below:

Date created: 2018-03-03 11:50:58   Date updated:  2018-03-03 11:50:59   Transaction id: 5770582881   

Date created: 2018-03-02 07:46:41   DAte uploaded: 2018-03-02 07:46:43   Transaction id: 5764313593   


I have been waiting for 5 days, please cancel them and add to my balance again.

Our finance department is currently looking into the issue. They will update you as soon as there are any updates.

[cointicker]

This my second time that I am suffering from this issue

I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:

Ticket id: 700351

Transactions are below:

Date created: 2018-03-03 11:50:58   Date updated:  2018-03-03 11:50:59   Transaction id: 5770582881   

Date created: 2018-03-02 07:46:41   DAte uploaded: 2018-03-02 07:46:43   Transaction id: 5764313593   


I have been waiting for 5 days, please cancel them and add to my balance again.

Our finance department is currently looking into the issue. They will update you as soon as there are any updates.

Thank you very much for your help and fast response , one of my transaction is not pending anymore, but this transaction: 5764313593 still PENDING, Could you please handle it?

I will update my status on the forum, thanks in advance.