CEX.IO Withdrawal times - any experience?

[moonoiz]

https://i.hizliresim.com/jQ3vPL.png
https://support.cex.io/hc/en-us/requests/347398

I'm waiting for answers for days I need the money
 

Have CEX contacted you informing about KYC procedure ?

[ARTHurt]

@mbtctrade, @ARTHurt, their website does mention it takes 20 banking days for a SEPA withdrawal. Though that's ridiculously long, I'm curious to understand if it's just a matter of patiently waiting for it, or if these transfers sometimes really don't come through and requires a lot of back and forth to get it rectified?

Did anyone here ever got in a situation where the money was not recovered? I.e. let's say after 2 months you still didn't get a resolution?

20 days is a statement to have themselves "covered".
Of course SEPA can't take that much.
Even swift is faster, it goes through in abour 3-5 days
Obviously, when 20 days have passed it deffinitely is an issue and cex assumes to start investigation process.

As far as I know cex is paying, regardless the possible issues and huge delays.
Also, most of the times, the transfers go smooth, no issues at all, I don't even know why sometimes they run into such issues.
The problems are on the payment partner's side or the banks they use.
So it's not cex directly dealing with the payer's bank and even in case of problems I suppose it's more difficult to investigate because they need to escalate to the payment partner which is then dealing with the bank.

I know for sure this happened before, I've seen older topics for similar issues and I'd really want to know how long it takes to have a resolution and money received but it seems people keep going with their lives after receiving the transfers because no feedback afterwards.
At least nobody complain that cex never paid them after problems were signaled, nor saying problems were settled after specific time.

For me atm, 17th working day so far and no money from SEPA

[CEX]

https://support.cex.io/hc/en-us/requests/347398

I'm waiting for answers for days I need the money
 

Dear user, please send us your ticket number so we can check your case. Thank you in advance

[emregungor]

Thank cex comed my money 

[mbtctrade]

@mbtctrade, @ARTHurt, their website does mention it takes 20 banking days for a SEPA withdrawal. Though that's ridiculously long, I'm curious to understand if it's just a matter of patiently waiting for it, or if these transfers sometimes really don't come through and requires a lot of back and forth to get it rectified?

Did anyone here ever got in a situation where the money was not recovered? I.e. let's say after 2 months you still didn't get a resolution?

20 days is a statement to have themselves "covered".
Of course SEPA can't take that much.
Even swift is faster, it goes through in abour 3-5 days
Obviously, when 20 days have passed it deffinitely is an issue and cex assumes to start investigation process.

As far as I know cex is paying, regardless the possible issues and huge delays.
Also, most of the times, the transfers go smooth, no issues at all, I don't even know why sometimes they run into such issues.
The problems are on the payment partner's side or the banks they use.
So it's not cex directly dealing with the payer's bank and even in case of problems I suppose it's more difficult to investigate because they need to escalate to the payment partner which is then dealing with the bank.

I know for sure this happened before, I've seen older topics for similar issues and I'd really want to know how long it takes to have a resolution and money received but it seems people keep going with their lives after receiving the transfers because no feedback afterwards.
At least nobody complain that cex never paid them after problems were signaled, nor saying problems were settled after specific time.

For me atm, 17th working day so far and no money from SEPA

FYI, I have just received the money today. Exactly 20 banking days since I requested for the withdrawal.

I agreed with @ARTHurt regarding the 20 banking days statement. CEX.IO use that statement to cover themselves just in case. I contacted my bank and they stated that usually it takes 2 - 7 banking days for SWIFT transfer. Below is the summary of how long it took for my three withdrawals with CEX.IO.

#1: 7 banking days
#2: 10 banking days
#3: 20 banking days

Judging from my experience the more times I withdraw from CEX.IO, the longer it takes for the money to arrive at my bank account. This does not take into account the fact that you may be asked to complete an extra AML/KYC form (like @moonoiz and someone else already mentioned in earlier posts) in which CEX.IO may use as a reason to delay your payment even further.

For experimental purpose, I tried to withdraw from another exchange during the same period and it took only 2 days.

Like @ARTHurt mentioned that this happened in the past, it is happening now and potentially happen again in the future. This does not taking into account the fact that you will have to deal with the support team that does not so responsive. I can't imagine what would happen if I don't post my case to social media. May be I still don't have the money by now.

For me, 20 banking days is too long. The faster the money arrive at my bank account, the more opportunities for me to make profit. Don't forget that cryptocurrencies exchanges open for 24/7 so, in fact, Sat and Sun also counts (not just banking days).

So think carefully when are using CEX.IO's services. If you don't mind having someone else keeping your money for up to 20 banking days (or may be even longer like 38 days like what @paraelement mentioned in his post here https://bitcointalk.org/index.php?topic=318010.2380) then that's fine. If you choose to use their services, I hope you are not the lucky one.

[CEX]

@mbtctrade, @ARTHurt, their website does mention it takes 20 banking days for a SEPA withdrawal. Though that's ridiculously long, I'm curious to understand if it's just a matter of patiently waiting for it, or if these transfers sometimes really don't come through and requires a lot of back and forth to get it rectified?

Did anyone here ever got in a situation where the money was not recovered? I.e. let's say after 2 months you still didn't get a resolution?

20 days is a statement to have themselves "covered".
Of course SEPA can't take that much.
Even swift is faster, it goes through in abour 3-5 days
Obviously, when 20 days have passed it deffinitely is an issue and cex assumes to start investigation process.

As far as I know cex is paying, regardless the possible issues and huge delays.
Also, most of the times, the transfers go smooth, no issues at all, I don't even know why sometimes they run into such issues.
The problems are on the payment partner's side or the banks they use.
So it's not cex directly dealing with the payer's bank and even in case of problems I suppose it's more difficult to investigate because they need to escalate to the payment partner which is then dealing with the bank.

I know for sure this happened before, I've seen older topics for similar issues and I'd really want to know how long it takes to have a resolution and money received but it seems people keep going with their lives after receiving the transfers because no feedback afterwards.
At least nobody complain that cex never paid them after problems were signaled, nor saying problems were settled after specific time.

For me atm, 17th working day so far and no money from SEPA

FYI, I have just received the money today. Exactly 20 banking days since I requested for the withdrawal.

I agreed with @ARTHurt regarding the 20 banking days statement. CEX.IO use that statement to cover themselves just in case. I contacted my bank and they stated that usually it takes 2 - 7 banking days for SWIFT transfer. Below is the summary of how long it took for my three withdrawals with CEX.IO.

#1: 7 banking days
#2: 10 banking days
#3: 20 banking days

Judging from my experience the more times I withdraw from CEX.IO, the longer it takes for the money to arrive at my bank account. This does not take into account the fact that you may be asked to complete an extra AML/KYC form (like @moonoiz and someone else already mentioned in earlier posts) in which CEX.IO may use as a reason to delay your payment even further.

For experimental purpose, I tried to withdraw from another exchange during the same period and it took only 2 days.

Like @ARTHurt mentioned that this happened in the past, it is happening now and potentially happen again in the future. This does not taking into account the fact that you will have to deal with the support team that does not so responsive. I can't imagine what would happen if I don't post my case to social media. May be I still don't have the money by now.

For me, 20 banking days is too long. The faster the money arrive at my bank account, the more opportunities for me to make profit. Don't forget that cryptocurrencies exchanges open for 24/7 so, in fact, Sat and Sun also counts (not just banking days).

So think carefully when are using CEX.IO's services. If you don't mind having someone else keeping your money for up to 20 banking days (or may be even longer like 38 days like what @paraelement mentioned in his post here https://bitcointalk.org/index.php?topic=318010.2380) then that's fine. If you choose to use their services, I hope you are not the lucky one.

Dear user, we are glad your case successfully resolved and apologize for the long waiting. We are working on extending our support and compliance team, and constantly improving our service. We hope your future experience will be smooth and pleasant. Thank you very much for being our client.

[emregungor]

When do I receive my tickets to cex 13 days waiting for you?
at least the money is accepted from you, on hold pending withdraw

[CEX]

When do I receive my tickets to cex 13 days waiting for you?
at least the money is accepted from you, on hold pending withdraw

We are apologies for the waiting, we have sent you request, we will return here or support will answer you in the ticket.

[jon_na_fun]

I've been waiting for my wire withdrawal as well since Sep 20, 2017. This is quite unacceptable how long it's taking. They will not provide confirmation of wire transfer and have not responded to my support ticket recently. If anyone is from CEX.IO support, my ticket is 354551 and I'm missing my withdrawal of $9980.22. It's way too long for a wire transfer.

[adamwalker13]

I've been waiting for my wire withdrawal as well since Sep 20, 2017. This is quite unacceptable how long it's taking. They will not provide confirmation of wire transfer and have not responded to my support ticket recently. If anyone is from CEX.IO support, my ticket is 354551 and I'm missing my withdrawal of $9980.22. It's way too long for a wire transfer.

Be prepared to wait a little longer

My withdrawal was confirmed on Sep 13 and I'm still waiting

[ARTHurt]

I've been waiting for my wire withdrawal as well since Sep 20, 2017. This is quite unacceptable how long it's taking. They will not provide confirmation of wire transfer and have not responded to my support ticket recently. If anyone is from CEX.IO support, my ticket is 354551 and I'm missing my withdrawal of $9980.22. It's way too long for a wire transfer.

Still waiting for my 8556.47 eur SEPA withdrawal confirmed on Sep 14th... this is so outrageous!

I have asked several times for the proof of transaction from cex for mainly 2 reasons: 1) bank evidence that money were actually sent and 2) a proof for my bank to try to trace the money

As many times I asked for it, that many times cex just ignored my request.

Every time the support just ask to be patient in a half-template reply ...

On my last exchange with Dale C from Support - I can't believe what I read - I am asked to check with my bank ?!?
But where the f** is that proof of transaction I requested so many times so I can have the means to check with my bank

[Rodrick12]

Let me add to the choir.

I requested a SEPA withdrawal of about 10000 € on 14th Sept (confirmed on 20th Sept) and the money have not yet reached my bank.

Actually all the withdrawals requested on that period got several degrees of delay. I also noticed that the bank from which the withdrawal are arriving is different from the previous one, and that the cents of the sum have been "rounded out" (= stolen).

Any request to CEX.io got the same elusive replies as you are reporting here: their answers basically mean no answer at all. What irritates me most is the phrase: "Unfortunately, we cannot influence this process somehow". So they sent money out, and have no way to check/influence the process? If I execute a SEPA transfer from my bank I can at least get from them information of its status: why cannot they?

Anyway.. Now at least mbtctrade finally got his money. Please let's chime in when (if) anyone complaining on this thread will receive his as well. Thanks!

Rodry

[ARTHurt]

Let me add to the choir.

I requested a SEPA withdrawal of about 10000 € on 14th Sept (confirmed on 20th Sept) and the money have not yet reached my bank.

Actually all the withdrawals requested on that period got several degrees of delay. I also noticed that the bank from which the withdrawal are arriving is different from the previous one, and that the cents of the sum have been "rounded out" (= stolen).

Any request to CEX.io got the same elusive replies as you are reporting here: their answers basically mean no answer at all. What irritates me most is the phrase: "Unfortunately, we cannot influence this process somehow". So they sent money out, and have no way to check/influence the process? If I execute a SEPA transfer from my bank I can at least get from them information of its status: why cannot they?

Anyway.. Now at least mbtctrade finally got his money. Please let's chime in when (if) anyone complaining on this thread will receive his as well. Thanks!

Rodry

I've got feedback from cex yesterday regarding the investigation with their bank.

They've been elusive saying that payment was returned back by correspondent-bank, however it was already re-sent via another correspondent-bank.
Now I am asked to wait more, by 2017-10-16 while previously they said to wait by 2017-10-10.

I do have some idea why all this happens although I don't know why so many issues with the new bank from where they are sending now... mbtctrade says he got the funds from a german bank while I used to previously receive from Paysera LT.

At that moment around Sep 14th Finance told me that they "stop cooperation with Paysera" and I suppose the bank closed their accounts.
My last smooth SEPA transfer arrived in less 48 hrs from Paysera in Sep 13th.
After that date everybody start complaining ...

Can you please confirm what is the bank they used to send you funds? the german bank?
can you please give me details IBAN, BIC code, and very important the company name from where money are sent?

Thanks,

[thunderstorm]

I see a lot of people feels the same with me.

I'm still waiting my withdrawal request 7646.56 USD and 9950 USD since long time ago to receive in my bank account! and they took a long time (like two weeks) to just confirm the transaction. so crazy
That's a lot of money!
Something that still doesn't make sense with my mind is my second withdrawal arrive earlier in my bank account than my first withdrawal.
 

[ARTHurt]

I see a lot of people feels the same with me.

I'm still waiting my withdrawal request 7646.56 USD and 9950 USD since long time ago to receive in my bank account! and they took a long time (like two weeks) to just confirm the transaction. so crazy
That's a lot of money!
Something that still doesn't make sense with my mind is my second withdrawal arrive earlier in my bank account than my first withdrawal.
 

Please PM me the details of your last received funds. You can blur/hide your details just want to see where the money came from.
Thanks,

[emregungor]

When do I receive my tickets to cex 13 days waiting for you?
at least the money is accepted from you, on hold pending withdraw

We are apologies for the waiting, we have sent you request, we will return here or support will answer you in the ticket.

the money was refunded
What exactly do you want from me? also btc deposit unspecified room blocked in btc pending. Please return My btc I will work with Bitstamp there is kyc

https://support.cex.io/hc/en-us/requests/347398



   Compliance Team Tuesday at 23:51
Dear YUNUSEMRE GUNGOR,
First of all, I would like to point out that in our initial request you were asked to upload a photo of yourself holding your account. This has not been done yet. I am very sorry, but we cannot process your bank transfer until we receive the mentioned photo.

Funds were credited back to your CEX.IO account balance. You are free to use withdrawals to a payment card or crypto payments. Although bank payments and all deposits are suspended for your account until all necessary AML/KYC procedures are completed. Please restrain from new deposits.
Best regards,
Compliance Team

[CEX]

I've been waiting for my wire withdrawal as well since Sep 20, 2017. This is quite unacceptable how long it's taking. They will not provide confirmation of wire transfer and have not responded to my support ticket recently. If anyone is from CEX.IO support, my ticket is 354551 and I'm missing my withdrawal of $9980.22. It's way too long for a wire transfer.

Dear user, please check your ticket for updated reply

[CEX]

I've been waiting for my wire withdrawal as well since Sep 20, 2017. This is quite unacceptable how long it's taking. They will not provide confirmation of wire transfer and have not responded to my support ticket recently. If anyone is from CEX.IO support, my ticket is 354551 and I'm missing my withdrawal of $9980.22. It's way too long for a wire transfer.

Dear user, please check your ticket for updated reply

Apologies for the waiting, we have escalated your question to the Compliance team again, they will update you via ticket or we will post reply here

[emregungor]

Thank cex comed my money 

[ARTHurt]

Received my money today https://bitcointalk.org/index.php?topic=318010.msg22950224#msg22950224