When did Xapo turn to sh*t?

[HabBear]

What happened to Xapo?

It's been a few years since i've been into the wallet I have there and now they have no record of my wallet or account. What shit!? Fortunately I only had dust in there, but it's still a shitty move on their part.

On top of that, in the process of remobilizing their mobile app they require I take a selfie for "added security".

When did this wallet turn into a joke?

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[Herbert2020]

it probably has been said a million times:
with bitcoin if you don't control the private keys you don't control the funds.

and you need to contact support and see what has happened.
these are just third party new services that are bound to have bugs and problems like this.

[OmegaStarScream]

This is valid for Coinbase and other services as well, simply don't store your funds there anymore (take Electrum instead) and If you don't have a decent amount, I wouldn't recommend giving your identity in exchange for the funds stored there.

[buwaytress]

No matter how big the service, how popular or how long they've been in use, the only way to ensure you always decide what happens to your coins is if you control them. Good advice from OmegaStarScream. Use Electrum or Jaxx. If you REALLY just want something you can always access on the web, use counterwallet.

[SimmonenY]

Many old wallet are now disappointing me. But Electrum is still the safest.

[ralle14]

What happened to Xapo?

It's been a few years since i've been into the wallet I have there and now they have no record of my wallet or account. What shit!? Fortunately I only had dust in there, but it's still a shitty move on their part.

On top of that, in the process of remobilizing their mobile app they require I take a selfie for "added security".

When did this wallet turn into a joke?

Maybe you just forgot your account info, my old account that I mainly use for faucets is still accesible but I lost the phone that had the authenticator. Why do you even want to go back and use xapo? There are much better bitcoin wallets to choose from other than xapo.

[NeuroticFish]

What happened to Xapo?

It's been a few years since i've been into the wallet I have there and now they have no record of my wallet or account. What shit!? Fortunately I only had dust in there, but it's still a shitty move on their part.

On top of that, in the process of remobilizing their mobile app they require I take a selfie for "added security".

When did this wallet turn into a joke?

Xapo was never great, but hey, it was for free.
Now it's even worse because there are more and more regulations that force everybody that works with money to get your identity.
And since it's not for free either ... yeah, not appealing anymore.

As people said, get a local wallet, keep your seed/private keys safe and your life will become easier.

[deisik]

What happened to Xapo?

It's been a few years since i've been into the wallet I have there and now they have no record of my wallet or account. What shit!? Fortunately I only had dust in there, but it's still a shitty move on their part.

On top of that, in the process of remobilizing their mobile app they require I take a selfie for "added security".

When did this wallet turn into a joke?

Xapo was never great, but hey, it was for free.
Now it's even worse because there are more and more regulations that force everybody that works with money to get your identity.
And since it's not for free either ... yeah, not appealing anymore.

As people said, get a local wallet, keep your seed/private keys safe and your life will become easier.

Local wallets may also be a pain in the ass

Indeed, it is assumed that you store your keys encrypted in some safe place (say, printed on paper as well as in your cloud storage), but if you use Windows you can never be sure that your coins won't get stolen by some malicious code. If you use Linux, you may be safe system wise (provided you know what you are doing), but you are still vulnerable to downloading some tainted code (or wallet itself) from the network and thus compromising the security of your coins as well. Cold storage seems to be a viable solution (in respect to security), but it is an even greater pain in the ass on its own. Obviously, I refer to ordinary users here, like your average Joe and Jill

[italianMiner72]

it probably has been said a million times:
with bitcoin if you don't control the private keys you don't control the funds.

and you need to contact support and see what has happened.
these are just third party new services that are bound to have bugs and problems like this.

I agree with Herbert!!!
online wallet and Exchange addresses are really risy!!!
if you have bitcoin debit card and Exchange accounts, remember: Leave there just the minimum balance you need.
The other funds need to stay where you can control the private jkeys...

[amaral1977]

IMO XAPO turned into a joke when they started. Then a big joke with the unbelieveble fees. and now even a bigger joke as they strugle to be serious.

DISCLAIMER: not a fan of XAPO wallet.

[mattermaster]

Since the day xapo turned into a costlier service, i decided to emit its use and then never been there again.
But, if you want to store small amount of btc's, then you need not selfie verification. You can simply bypass this window by pressing back button. Selfie verification is not compulsory until you transact more than $200 simultaneously.

[Wipro]

I think all centralized wallet is bad, including XAPO even if they used to offer free tx fee and free wallet since you don't have the private key which means you don't have control over your bitcoin.
It's time to use real wallet (read : decentralized wallet) and have control over your bitcoin. Bitcoin Core, Electrum or Mycelium are wallet that i'd recommend.

I am not aware of xapo much but checked in the Google search for low transaction fee wallet and changed my wallet.
After I gave that to campaign manager last week then I noticed transaction fee in 0.0012 btc as standard fee in xapo. This is ridiculous then Coinbase and blockchain also.

[Ewox]

Sad to say XAPO's days are over, at first they were for free when bitcoins value was still low but when it skyrocketed its transaction fees went to the moon as well. I had a couple of btc's left in my xapo but I'm still thinking twice withdrawing them and transferring them because of the mining fees they changed just recently.

[CyberKuro]

This is valid for Coinbase and other services as well, simply don't store your funds there anymore (take Electrum instead) and If you don't have a decent amount, I wouldn't recommend giving your identity in exchange for the funds stored there.

Yes, there are some exchanges which required customers photo due to kyc regulation I guess.
If its an exchange in your country and don't mind about it, it doesn't matter. But, for people who like their privacy and don't want to give such thing to exchange, get out and find another exchange to convert your bitcoin. But, what happened to Op was really bad if there is no explanation about it.

[amacar2]

On top of that, in the process of remobilizing their mobile app they require I take a selfie for "added security".

Xapo and coinbase, both are centralized payment gateway rather than a true bitcoin wallet that give you full access/complete control over your bitcoin addresses.

Take a selfie so that authority can easily catch you if they think you are involved with some shaddy darkweb business. 

[deisik]

Sad to say XAPO's days are over, at first they were for free when bitcoins value was still low but when it skyrocketed its transaction fees went to the moon as well. I had a couple of btc's left in my xapo but I'm still thinking twice withdrawing them and transferring them because of the mining fees they changed just recently.

2 bitcoins is not a small amount

So you say that Xapo's days are over but you still can't decide whether to withdraw the coins or not? If you do think that Xapo is going down, I don't really understand what you are waiting for. If something bad is going to happen and Xapo starts blocking the accounts of their clients under contrived excuses or just outright scams one day (which is possible with any web wallet out there), the fees will be your least concern. I for one moved my coins from Coinbase right after they had started to charge transaction fees (and didn't ever regret that decision)

[BitMaxz]

I experience bad thing both xapo and coinbase but i feel more trust in coinbase than xapo. base on my experience in xapo my account can't never login i mean i contacted the support but never receive any email from them because i'm having delayed verification or 2fa when i am logging in before i contacted them many times via email but didn't receive any email responds to me i am looking for a solution to solve the issue about the delay confirmation code and when receiving the confirmation put them always receive error. .
Like other said if you don't had control about your private key its not safe.. after experience bad thing in xapo i stop using it until now i switch to both multi hd and electrum wallet. its more safe to me than to use any online wallet.

[Catmony]

I never had good experience with them before and will not recommend anyone to use xapo as their bitcoin wallet. They are just like paypal and your account can be frozen/blocked overnight without any notice.

[goinmerry]

it probably has been said a million times:
with bitcoin if you don't control the private keys you don't control the funds.

and you need to contact support and see what has happened.
these are just third party new services that are bound to have bugs and problems like this.

It's not about the private keys. We are talking exchange features here. Of course it's obvious that if you don't have your private keys, you don't control your coins, it's a basic mate (like you said million times) and for OP he knows that already as per his rank in this forum.

The question here is about how is that happened. You can't erase the fact that buying, selling and withdrawing bitcoin are most convenient when you use an exchange service. Did your offline, desktop, paper wallet etc can do withdrawals? No. That's why we must be concerned for web exchanges features because we are using them and OP's concerned is important. So telling their shitty support is important and hopes for an answer so that we are clear why the case is happened for our future references.

I never had good experience with them before and will not recommend anyone to use xapo as their bitcoin wallet. They are just like paypal and your account can be frozen/blocked overnight without any notice.

Web exchanges are not bound to be your wallet. You must know that. Just use their service instead when you need it.

[lite]

I never had good experience with them before and will not recommend anyone to use xapo as their bitcoin wallet. They are just like paypal and your account can be frozen/blocked overnight without any notice.

I never used xapo, even when they were paying fees for user's withdrawal. i don't trust wallets/services like those. i always use a wallet which i have full control of and everyone should do the same.