MT GOX - Account-Tool - Not working..?

[zpinto]

Im using my mtgox username. We never changed that, right?

[zby]

are you guys using the right username? it's not your email.

Yes - I used the username at the Forgot login form - and that worked.

Anyway - if someone else has the same problem, maybe we'll check what we have in common.  Did you have a long password?  After all the security hopla I devised mine to be 17 characters.   Did you have two accounts at mtgox with the same email?  Did you have a substantial balance at your account?

[zpinto]

are you guys using the right username? it's not your email.

Yes - I used the username at the Forgot login form - and that worked.

Anyway - if someone else has the same problem, maybe we'll check what we have in common.  Did you have a long password?  After all the security hopla I devised mine to be 17 characters.   Did you have two accounts at mtgox with the same email?  Did you have a substantial balance at your account?

Yes, i have a 20 character long password. I only have one account. I had 396$.

[Tasty Champa]

I have a giant password, looks just like a BTC transfer address only twice as long.

[Tasty Champa]

Ya know, I think it might be completely okay to resubmit a claim, and change the password during that.
But don't do that until someone else verifies it will work.

[aquabit]

For those unable to login try copying and pasting the password into the box instead of typing it.

Check this thread:
https://forum.bitcoin.org/index.php?topic=22392.0

[Raulo]

I had a long password and couldn't login. This may indeed be the pattern.

[Tasty Champa]

the C/P part is something I do have in common, and it works.

[bitcoinBull]

Even very long passwords with non-alphanumeric characters work fine.

There is a lockout after 10 wrong login attempts (said MagicalTux on IRC).  Don't know how long this lockout lasts.

Best of luck..

[zpinto]

Now it works!
Definitely a problem on their side.

Balance looks ok.

[Teej]

Yeah.  Don't forget it's P@55w0rd, not p@55w0rd.