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zpinto
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June 25, 2011, 12:58:51 PM
 #21
Im using my mtgox username. We never changed that, right?
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zby
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June 25, 2011, 01:02:26 PM
 #22
Quote from: Lighter on June 25, 2011, 12:58:02 PM
are you guys using the right username? it's not your email.
Yes - I used the username at the Forgot login form - and that worked.

Anyway - if someone else has the same problem, maybe we'll check what we have in common.  Did you have a long password?  After all the security hopla I devised mine to be 17 characters.   Did you have two accounts at mtgox with the same email?  Did you have a substantial balance at your account?
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June 25, 2011, 01:05:46 PM
 #23
Quote from: zby on June 25, 2011, 01:02:26 PM
Quote from: Lighter on June 25, 2011, 12:58:02 PM
are you guys using the right username? it's not your email.
Yes - I used the username at the Forgot login form - and that worked.

Anyway - if someone else has the same problem, maybe we'll check what we have in common.  Did you have a long password?  After all the security hopla I devised mine to be 17 characters.   Did you have two accounts at mtgox with the same email?  Did you have a substantial balance at your account?
Yes, i have a 20 character long password. I only have one account. I had 396$.
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June 25, 2011, 01:06:31 PM
 #24
I have a giant password, looks just like a BTC transfer address only twice as long.
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June 25, 2011, 01:07:42 PM
 #25
Ya know, I think it might be completely okay to resubmit a claim, and change the password during that.
But don't do that until someone else verifies it will work.
aquabit
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June 25, 2011, 01:13:04 PM
 #26
For those unable to login try copying and pasting the password into the box instead of typing it.

Check this thread:
https://forum.bitcoin.org/index.php?topic=22392.0
Raulo
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June 25, 2011, 01:34:50 PM
 #27
I had a long password and couldn't login. This may indeed be the pattern.
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June 25, 2011, 01:37:39 PM
 #28
the C/P part is something I do have in common, and it works.
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June 25, 2011, 01:54:40 PM
 #29
Even very long passwords with non-alphanumeric characters work fine.

There is a lockout after 10 wrong login attempts (said MagicalTux on IRC).  Don't know how long this lockout lasts.

Best of luck..
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zpinto
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June 25, 2011, 02:33:09 PM
 #30
Now it works!
Definitely a problem on their side.

Balance looks ok.
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June 25, 2011, 02:46:47 PM
 #31
Yeah.  Don't forget it's P@55w0rd, not p@55w0rd.   Cheesy
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