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Author Topic: Kraken deposits and withdrawals disabled?  (Read 6921 times)
cryptician12
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November 14, 2017, 10:40:27 PM
 #1

I'm trying to deposit some coins on Kraken, but when i go to funding => deposit/withdrawal,  i get the following message: "Feature Disabled. This feature is not currently available."

Has anyone else experienced this issue?
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BitMaxz
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November 14, 2017, 10:46:49 PM
 #2

I think this is temporary issue from kraken this is  happening before when they are under DDOS attack..
To know more about the issue you having right now better to contact them here check it https://support.kraken.com/hc/en-us
I was wondering that they having difficulty because of hackers so better to ask them what honestly the reason why they disabled withdrawals or deposit...

cryptician12
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November 14, 2017, 10:54:52 PM
 #3

Thanks, just sent them a ticket... we'll see what they say.

I've been getting these messages rather frequently lately though, so either they have some technical issue on their side or they get frequent DDOS attacks. Either way, not a good sign.
tistis96
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November 15, 2017, 06:55:18 AM
 #4

This happens to me as well.
I can't withdraw euro from my account. I'll send them an email to see what is the problem.
BitcoinCore0142
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November 15, 2017, 09:44:06 AM
 #5

Unable to withdraw/deposit any currency, the message is "This feature is not currently available."
ju34400
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November 15, 2017, 09:46:39 AM
 #6

same for me
i can't access deposit or withdraw
Feature Disabled
This feature is not currently available

all those crypto exchange are messy

adamski
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November 15, 2017, 10:09:48 AM
 #7

same issue, still waiting for withdraw  Angry
mdcsoft
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November 15, 2017, 10:31:21 AM
 #8

I have the same problem. Support is very slow, account verification in my case is pending from june Smiley
STolga
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November 15, 2017, 10:36:35 AM
 #9

Same here...

Feature Disabled
This feature is not currently available

Is there any news about this issue?
LeGaulois
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November 15, 2017, 01:51:01 PM
 #10

Yesterday it was working fine (with some cloudfare pages here and there) But this morning I had the same problem. Sometimes getting the message "Feature Disabled" and sometimes a message telling me that I need to have a verified Tier 3 account to make a deposit, euh?.
An account verified Tier 2 is enough to make a deposit with crypto. There are a lot of bugs for some days with Kraken I hope it will be fixed asap because it becomes a nightmare to use it properly. Right now it seems working fine.

ju34400
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November 15, 2017, 02:15:46 PM
 #11

well this morning i couldnt deposit or withdraw
at noon it was working
and now:
This action is not available for tier level 2

Your current funding tier level (2) is insufficient for this functionality. Please further verify your account to increase your tier level and funding limits.

seriously, they make millions and are not even able to have a functional site

Kraken-Septimus
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November 15, 2017, 02:46:54 PM
 #12

Hi Everyone!

We are aware of intermittent issues with accessing the withdrawal, deposit and verification pages. The intermittent issues may have resulted in errors such as:

  • Feature disabled
  • Verification tier upgrade needed
  • Service unavailable

We apologies for these issues. Our developers are working hard to mitigate the issues, but you may still experience errors when accessing the withdrawal, deposit or verification pages.

If this does not pertain to your issue please open a ticket here.

Boat4Sale
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November 15, 2017, 03:11:48 PM
 #13

Hi Everyone!

We are aware of intermittent issues with accessing the withdrawal, deposit and verification pages. The intermittent issues may have resulted in errors such as:

  • Feature disabled
  • Verification tier upgrade needed
  • Service unavailable

We apologies for these issues. Our developers are working hard to mitigate the issues, but you may still experience errors when accessing the withdrawal, deposit or verification pages.

If this does not pertain to your issue please open a ticket here.

These problems are happening on a very regular basis (at least once per month) and it is very unprofessional! I really liked Kraken before this year but now I am forced to find a new exchange that is more competent and reliable!
cryptician12
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November 15, 2017, 03:53:05 PM
 #14

It takes me around 30 page reloads for the errors to disappear and for the page to load properly Smiley At least something though!

I was wondering if anyone has any experience with sending crypto withdrawal requests through Kraken's API. Do you get just as many errors through API requests or do they go through more or less seamlessly? If API withdrawal requests get processed faster, might be worth trying to code something...

apologies if this question might be better suited for a different thread, but still... just wondering
kahc
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November 15, 2017, 04:18:57 PM
 #15

Hi Everyone!

We are aware of intermittent issues with accessing the withdrawal, deposit and verification pages. The intermittent issues may have resulted in errors such as:

  • Feature disabled
  • Verification tier upgrade needed
  • Service unavailable

We apologies for these issues. Our developers are working hard to mitigate the issues, but you may still experience errors when accessing the withdrawal, deposit or verification pages.

If this does not pertain to your issue please open a ticket here.

These problems are happening on a very regular basis (at least once per month) and it is very unprofessional! I really liked Kraken before this year but now I am forced to find a new exchange that is more competent and reliable!

I agree, I too liked Kraken before, but since November the whole platform has gotten sluggish as hell.
Orders have to be placed dozens of times before going through.
The only reason I'm still using Kraken is because of quick SEPA transfer time. Every other exchanges I've used usually take 2-3 days, but deposits to Kraken always appear after 1 day. So kudos for that.
corlo
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November 19, 2017, 07:06:53 AM
 #16

Hi,

still have the problem today.  Any fresh news plz ?

thanks
cryptician12
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November 20, 2017, 01:54:11 AM
 #17

Hi,

still have the problem today.  Any fresh news plz ?

thanks

Seems to be working fine right now!
Grandmaster Nitemare
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November 27, 2017, 11:48:13 AM
 #18

Quote
Hi Everyone!

We are aware of intermittent issues with accessing the withdrawal, deposit and verification pages. The intermittent issues may have resulted in errors such as:

Feature disabled
Verification tier upgrade needed
Service unavailable

We apologies for these issues. Our developers are working hard to mitigate the issues, but you may still experience errors when accessing the withdrawal, deposit or verification pages.

If this does not pertain to your issue please open a ticket here.

Still have the problems with "Verification tier upgrade needed" when I want to withdraw anything!
When this will be fixed? First post here is 13 days old and still problems! Unbelievable!  Embarrassed

Update 1:
Now I got this error on the withdrawpage:
"There was a problem completing your request. Please wait a couple minutes before checking on the status of the request and retry the request if necessary."

Update 2:
After a few minutes I was able to create a withdraw address.
"The withdrawal address needs to be confirmed. An email with approval instructions has been sent to you. The link in the email expires in one hour."
I am now waiting since 10 Minutes for the confirmation E-Mail. Other exchanges only need a few seconds ...

Update 3:
After 45 Minutes the Mail arrived => Got an Error with the confirmation => Was still able to withdraw
LeGaulois
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November 27, 2017, 10:48:14 PM
 #19

Hi Everyone!

We are aware of intermittent issues with accessing the withdrawal, deposit and verification pages. The intermittent issues may have resulted in errors such as:

  • Feature disabled
  • Verification tier upgrade needed
  • Service unavailable

We apologies for these issues. Our developers are working hard to mitigate the issues, but you may still experience errors when accessing the withdrawal, deposit or verification pages.

If this does not pertain to your issue please open a ticket here.

I hope that the next week the beta version will be finished so that we can finally use a website working correctly. Because seriously it becomes very hard to make something on the site. The site is placing 5 times the same orders without to be able to notice something. We check the orders page it's show nothing and after a couple of F5 we have then the same order placed and closed multiple times.... because the buggy system was always giving us an error message while we placed an order, but behind the scene, the order is placed.

I have always recommended kraken here and there, I sent a lot of people to kraken if not thousands (not joking) from blogs, social networks, IRL crypto groups, meetings, etc, even when you were understaffed, overloaded with tickets etc, but as for now i am embarrassed really, and for myself I can't use kraken for anything other than (trying) to sell cryptos and make outgoing sepas, i cannot use kraken properly i  this case.

m0rc
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November 30, 2017, 05:57:56 PM
 #20

This issue is already 2 weeks old and people can apparently still not get verified on kraken. Is there any progress? Also every third request to kraken fails with 525.
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