HitBTC scam!

[etron]

The situation with this exchange is getting beyond ridiculous

Please leave a report describing your case in this thread

We are trying to draw community attention, so if you have any contacts in any industry related news sites or if you run a blog, forum, twitter or a facebook page please help us to spread the word about what's happening on HitBTC. Post your links here, and we will retweet/repost them.  
This situation shouldn't go unnoticed!

WE ARE THE COMMUNITY AND WE MAKE THIS INDUSTRY WORK, NOT THEM!

Details:

Many of us had been following Micromoney (AMM) for a long time, waiting to buy after it got listed on an exchange. HitBTC was the first larger exchange to list AMM. Just after it was listed, the price plummeted, and nobody could explain why. Many of us were frantically buying/selling, not knowing what was happening.

After a few hours the price was almost zero, and it was obvious something was wrong with the code. Several users alerted HitBTC through support tickets and the chatbox. But HitBTC said nothing, and AMM trading was left open for several more hours. The Micromoney team informed us that they had been trying to contact HitBTC directly by phone, but nobody was answering, and there was no official response or communication from HitBTC. Trading was left open, despite numerous warnings from MicroMoney and customers that something was wrong.

After some time HitBTC issued a statement saying that there was a mistake and that all cases would be resolved personally. But today, HitBTC sent out an email saying:

"Due to the malfunction caused by fraud all trades are deemed illegitimate. As you committed trades and supported the fraudulent course of events, the amount of AMM bought will be written of from your account and no refunds are to be made."

So HitBTC is blaming the fraudulent trades on their customers, the same customers that tried for many hours to warn them something was wrong, and that they should stop AMM trading ASAP. But they didn't stop the trading, despite all attempts to warn them something was wrong.

And now they are blaming us, the customers, and our money has been withdrawn from our wallets.

Please retweet(repost):

https://twitter.com/CryptoDavid13/status/939823672344313856
https://twitter.com/jeanduj48730511/status/939795228365647872
https://twitter.com/iDebabrataSamal/status/939722601592586243

Other forums threads:
http://8btc.com/thread-107828-1-1.html
https://www.gofuckbiz.com/showthread.php?t=50332

Submit your story to Cointelegraph:
https://cointelegraph.com/submit-a-post

Articles:
https://iconow.net/exchange-hitbtc-while-the-listing-was-one-million-tokens-amm-instead-of-one/
http://cryptoanarchy.biz/?p=6306
https://medium.com/@cryptocryptod13/grand-theft-crypto-how-hitbtc-used-amm-tokens-failed-issuance-to-rob-thousands-from-its-users-82a220874ca3
https://themerkle.com/hitbtc-charges-users-a-fee-of-0-0003-btc-to-deposit-bitcoin/
http://newscryptocoin.com/2017/12/26/5405-hitbtc-vzimaet-s-polzovatelej-komissionnye-0-0003-btc-za-depozit-v-bitkojn/

I once got an email from someone who mentioned an anonymous merchant, and I was invited to join the crypto trade and he has offered me a profit of about 80% per day on hitbtc, once I found on a site that made no sense and if the requirements were not met it would got a fine of 100 $ does not make sense to be careful with fraud.

[Pandamonster]

Thank you for this thread. I don't have account at HitBTC but now after reading all these comments I marked this company as a complete scam.

Also if I will see that some coin is listed on HitBtc I will completely ignore this news.

[ft73]

HitBtc is not a scam exchange, yet services and customer support are quite sluggish.

Witholding of coins for days or weeks due to "ongoing maintenance" is not uncommon there.
Withdrawal are quite slow because they tend to pay the bare minimus fees necessary to have transactions going through, despite charging the customer for much more.
Deposit sometimes fail and coins are not credited onto the user account, despite having confirmed transactions.

These are the issues.
This said they never fooled me nor they did steal anything from me.
You only have to be quite vigilant and contact support ASAP in order to have issues somewhat sorted.

Their big problems are overall reliability ( as well as many other exchanges, for instance Kraken is down while i type this ) and slow / lacking customer support.
I hope they will improve there.

[Mi5h0]

HitBtc is not a scam exchange, yet services and customer support are quite sluggish.

Witholding of coins for days or weeks due to "ongoing maintenance" is not uncommon there.
Withdrawal are quite slow because they tend to pay the bare minimus fees necessary to have transactions going through, despite charging the customer for much more.
Deposit sometimes fail and coins are not credited onto the user account, despite having confirmed transactions.

These are the issues.
This said they never fooled me nor they did steal anything from me.
You only have to be quite vigilant and contact support ASAP in order to have issues somewhat sorted.

Their big problems are overall reliability ( as well as many other exchanges, for instance Kraken is down while i type this ) and slow / lacking customer support.
I hope they will improve there.

Although I agree with the above, I think it is necessary to add a few more details:
- Fake company name / no corporate registration
- Domain whois hidden by panama based whoisguard
- Almost non existent support
- No company contact information

I do not claim HitBTC is scam but this would be a pretty big red flags for me. Also, I recommend everyone to look at the official reddit channel as well.

[Harsh_Patel]

Thanks. HitBTC is never going to get me or my fund as the customer. These cheaters must be put behind the bars.

As you said that you tried to contact them regarding unexplained price changes, with proof you guys can take legal action against them. In many countries, Cryptocurrencies are Assets, and taking Assets without owner’s permission is punishable offense.

[MariamSargsan0101]

I used to be a supporter of hitbtc, but in last 2 months they are really terrible. Just look how they are treating XEM/NEM deposits and operations (blocked from a week). Then before XEM/NEM problems I've noticed similar for other currencies. now I'm back with my binance account, never happened anything bad with it before and my new freewallet acc is also helpful for btc

[Alternatr]

Thank you for this thread. I don't have account at HitBTC but now after reading all these comments I marked this company as a complete scam.

Also if I will see that some coin is listed on HitBtc I will completely ignore this news.

That's a smart idea. I trusted that HitBTC would be fine because it's one of the top 10 exchanges by volume, but I was completely wrong. I have a withdrawal pending for over 20 hours now, with no news at all. I checked their system health and they have hundreds of similar withdrawals simply pending. What kind of multi-million dollar exchange has such poor poor service??

[steve25]

I tried to make an account on hitbtc yesterday but I always got a strange "undefined" popup error when pressing signup button. Now I'm reading this and I consider me lucky that I couldn't complete the signup process.

[richardsNY]

What kind of multi-million dollar exchange has such poor poor service??

HitBTC. The thing with this exchange is that it has had a very questionable reputation since its very first public appearance. It's like 50% of its user base has no real issues with this exchange, and the other 50% experiences problems all the time. It's a structural problem they suffer from, that nowadays has grown to even larger proportions. But then again, there are more exchanges that can't cope up with the increased usage, especially when it comes to their support. It's like they don't want to invest in expanding their entire staff that's meant to handle support tickets in a timely manner. I don't see it getting any better in the upcoming months....

[taeewo]

Most of my friends that deposited there complained of pending deposit for a week now, i hope its not real they are scam...

[arwin100]

What kind of multi-million dollar exchange has such poor poor service??

HitBTC. The thing with this exchange is that it has had a very questionable reputation since its very first public appearance. It's like 50% of its user base has no real issues with this exchange, and the other 50% experiences problems all the time. It's a structural problem they suffer from, that nowadays has grown to even larger proportions. But then again, there are more exchanges that can't cope up with the increased usage, especially when it comes to their support. It's like they don't want to invest in expanding their entire staff that's meant to handle support tickets in a timely manner. I don't see it getting any better in the upcoming months....

I've encounter some issue's at them before but they shoulder to fix it as soon as they can, but we cannot expect them to fix the issue up immediately since there so many people who line to be solve first. They should really need to hire more staff if they really want to make their site as big as the other one but and if they resist to act like this then they will became shit as yobit exchange.

[Yallzbetrippen]

I used to like HitBTC but now it just seems like one thing after the other. I was recently alerted to this one coin they listed on Coinmarketcap under Presearch using the ticker PRE.
So people would be redirected from there to PRE on HitBTC. Only one problem with that... The coin that HitBTC linked to from Coinmarketcap is not actually Presearch. In fact, I couldn't find any information on the coin they named Premine when looking in the tab under the PRE ticker.
They have changed the ticker now to PRS but CoinExchange still used PRE. Either way you look at it this is an exchange that has no issues whatsoever about scamming its customers.
I still have a few holdings on HitBTC but those are definintely going to Bittrex after seeing this one. And I don't think I would move back even if they reimbursed all the customers they scammed because this appears to be something that is perfectly acceptable to HitBTC. Just look at the thread on this matter over in their forum:
https://forum.hitbtc.com/discussion/7694/pre-is-premine-it-is-not-presearch-and-needs-to-be-shut-down-asap/p3

[ahmad21]

The situation with this exchange is getting beyond ridiculous

Please leave a report describing your case in this thread

We are trying to draw community attention, so if you have any contacts in any industry related news sites or if you run a blog, forum, twitter or a facebook page please help us to spread the word about what's happening on HitBTC. Post your links here, and we will retweet/repost them.  
This situation shouldn't go unnoticed!

WE ARE THE COMMUNITY AND WE MAKE THIS INDUSTRY WORK, NOT THEM!

Details:

Many of us had been following Micromoney (AMM) for a long time, waiting to buy after it got listed on an exchange. HitBTC was the first larger exchange to list AMM. Just after it was listed, the price plummeted, and nobody could explain why. Many of us were frantically buying/selling, not knowing what was happening.

After a few hours the price was almost zero, and it was obvious something was wrong with the code. Several users alerted HitBTC through support tickets and the chatbox. But HitBTC said nothing, and AMM trading was left open for several more hours. The Micromoney team informed us that they had been trying to contact HitBTC directly by phone, but nobody was answering, and there was no official response or communication from HitBTC. Trading was left open, despite numerous warnings from MicroMoney and customers that something was wrong.

After some time HitBTC issued a statement saying that there was a mistake and that all cases would be resolved personally. But today, HitBTC sent out an email saying:

"Due to the malfunction caused by fraud all trades are deemed illegitimate. As you committed trades and supported the fraudulent course of events, the amount of AMM bought will be written of from your account and no refunds are to be made."

So HitBTC is blaming the fraudulent trades on their customers, the same customers that tried for many hours to warn them something was wrong, and that they should stop AMM trading ASAP. But they didn't stop the trading, despite all attempts to warn them something was wrong.

And now they are blaming us, the customers, and our money has been withdrawn from our wallets.

Please retweet(repost):

https://twitter.com/CryptoDavid13/status/939823672344313856
https://twitter.com/jeanduj48730511/status/939795228365647872
https://twitter.com/iDebabrataSamal/status/939722601592586243

Other forums threads:
http://8btc.com/thread-107828-1-1.html
https://www.gofuckbiz.com/showthread.php?t=50332

Submit your story to Cointelegraph:
https://cointelegraph.com/submit-a-post

Articles:
https://iconow.net/exchange-hitbtc-while-the-listing-was-one-million-tokens-amm-instead-of-one/
http://cryptoanarchy.biz/?p=6306
https://medium.com/@cryptocryptod13/grand-theft-crypto-how-hitbtc-used-amm-tokens-failed-issuance-to-rob-thousands-from-its-users-82a220874ca3
https://themerkle.com/hitbtc-charges-users-a-fee-of-0-0003-btc-to-deposit-bitcoin/
http://newscryptocoin.com/2017/12/26/5405-hitbtc-vzimaet-s-polzovatelej-komissionnye-0-0003-btc-za-depozit-v-bitkojn/

HitBTC isn't a scam but I have heard that hitbtc and kucoin have a same team on the backend. So hitbtc are moving on much of their volume onto kucoin which is the reason kucoin is coming into a lot of limelight these days. Hitbtc has been a great exchange so far may be they are facing a lot of network issues.

[MasterII]

Hello, I have problem with hitBTC withdraw. I set everything 2FA code included. It says email verification is needed, but no email arrives or arrive after long time with expired token.

I am trying 3 day, almost every hour (because of expired token), but last 2 days no emails at all. Previous day one email was delivered, but it was delivered after 3+ hours, so it was useless.

Make support ticket, but no reply at all. I am quite sad.
I have contacted my emailbox provider, but no ban or restriction was confirmed. I have also make support@hitbtc.com contact, add to whitelist. Still no emails. Not in spam folder, not in mailbox. It is really flustrated.

[Stedsm]

Hello, I have problem with hitBTC withdraw. I set everything 2FA code included. It says email verification is needed, but no email arrives or arrive after long time with expired token.

I am trying 3 day, almost every hour (because of expired token), but last 2 days no emails at all. Previous day one email was delivered, but it was delivered after 3+ hours, so it was useless.

Make support ticket, but no reply at all. I am quite sad.
I have contacted my emailbox provider, but no ban or restriction was confirmed. I have also make support@hitbtc.com contact, add to whitelist. Still no emails. Not in spam folder, not in mailbox. It is really flustrated.

The actual problem with hitbtc exchange is that, they never revert back to customers' queries whether it be related to deposits-withdrawals or the one you stated. They've gone worst after the TRX pump and other coins' unmatched values too being shown over exchange that's literally not acceptable if compared to all other exchanges who hold the same coin but values are totally different (or I would say much lesser than this).

[spring07]

For me, i must say this is really a bad development. The HiBTC team needs to get back to the drawing table, do things right and apologize to all those affected by their show of shame. Highly incompetent

[naglas]

I used to be a supporter of hitbtc, but in last 2 months they are really terrible. Just look how they are treating XEM/NEM deposits and operations (blocked from a week). Then before XEM/NEM problems I've noticed similar for other currencies. Now I keep binance acc, coinbase acc and recently got a freewallet acc cause they are really working hard to keep low fees and do btc transactions quite fast and cheep

[tyson_bay]

I used to like HitBTC but now it just seems like one thing after the other. I was recently alerted to this one coin they listed on Coinmarketcap under Presearch using the ticker PRE.
So people would be redirected from there to PRE on HitBTC. Only one problem with that... The coin that HitBTC linked to from Coinmarketcap is not actually Presearch. In fact, I couldn't find any information on the coin they named Premine when looking in the tab under the PRE ticker.
They have changed the ticker now to PRS but CoinExchange still used PRE. Either way you look at it this is an exchange that has no issues whatsoever about scamming its customers.
I still have a few holdings on HitBTC but those are definintely going to Bittrex after seeing this one. And I don't think I would move back even if they reimbursed all the customers they scammed because this appears to be something that is perfectly acceptable to HitBTC. Just look at the thread on this matter over in their forum:
https://forum.hitbtc.com/discussion/7694/pre-is-premine-it-is-not-presearch-and-needs-to-be-shut-down-asap/p3

I was also cheated by hitbitc, I bought PRE thinking it was PREsearch but instead it was a shitcoin called Premine. then I found this etherscan address:  https://etherscan.io/token/0x30765406d51091ed78ff13c107731daf3be5ef16?a=0xE64f3849b7549C84238367513d07172c71D396F8

Anyway, there is not a whitepaper, trustable internet site and so on. Why Hitbtc sell this #shit? 

[Apekool]

There is something odd going on here. The website of HitBtc claims that they are registered as HIT Solution Ltd, but they aren't. The only thing close to that is HIT Solutions, which is dissolved two weeks ago, click. HitBtc was originally hosted by Hit Techs Limited, Bloomberg reported some years ago, and I cannot find anything about a change of ownership (yet).

https://web.archive.org/web/20171130095117/https://www.bloomberg.com/research/stocks/private/snapshot.asp?privcapId=309746266

And that company isn't there anymore for half a year..

https://beta.companieshouse.gov.uk/company/09414265

If you don't trust HitBtc and are going to withdraw, try to withdraw in a currency with a fast transaction time and don't send everything at once, send portions.

[Apekool]

Someone living in the UK and willing to file a report at the police tomorrow? The police will probably require that you are an interested party, so register an account first

This company is probably operating without the legal cause to do so.