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January 23, 2018, 02:36:22 PM |
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I do not usually post here, but seeing all negativity, I've decided to post my experience. (just created an account for that)
I've been using CEX services since 2013 but only last year I submited my first withdrawal. I've had no problems with deposits or withdrawals to the date (I mainly withdraw ETH or € so I can't speak for other coins withdrawals (I've heard Bitcoin network is slow right now, so... can't really tell if it's CEX fault in that case).
On the ETH withdrawal, for me, it has been really fast, takes seconds.. On the Deposits takes about 10 min because they need 100 block confirmations)
Yes, at the beginning, before my first FIAT withdrawal, I was really scared, because of all the negative reviews, but even then I've trusted CEX team and provided them with all the identify proof, mining proof.. even salary receipts which prove my funding source. I've trusted them to also keep this information private, and to the date, I've no complaints on this matter aswell.
It took one or two months to get verified, but once I did, everything has been running smoothly for months now.
I've had a withdrawal on this month already, it took only one day (via SEPA transfer)
Anyway, about the amounts, I only do small transfers so I cant speak for other people that make large transfers.
But I see people trying to withdraw 50k at a time... I would never try that because all countries have central banks, and people transfering larges quantities might get them to initiate an ivestigation on the source of funds, which is OK source, but local governmets still don't trust on profits from Cryptocurrency and they will try to charge you with Taxes. Local banks can also block the transfer because of this.
Also there is a possibility that CEX might not have that kind on money avail at the time, it's normal.
For example if you have 100k in your bank and you go there to withdraw, they won't be able to provide you with the 100k right away, they will call to the main branch saying you will go there to withdraw your 100k. That takes a little while too I guess.
Also I see people complaining about fiat transfers to countries on the restriction list of CEX. What are they expecting? Just withdraw coins to a wallet and go to another exchange where it is possible to withdraw fiat currency to your country OR use services like Okpay / paxum, etc. to do it
It is important to read the policy before any withdrawal. They state the countries in which isn't possible to withdraw to.
About the slowness, I do think CEX needs to expand the team, because they had an enormous increase in users and people these days want everything done right away (me included), especially when we are tlking about peoples money!. So it woud be good to sign in some trusted fellas to help expand.
I really hope you guys get your problems solved asap, I have no connection to CEX team and i am not paid to speak. Just shared my experience because I think people in this situations really need some people share their good experience with CEX, and not just the bad ones, so they can have some relief and believe that everything is going to be solved. Just provide CEX everything they ask for. I recall I had to took pictures of my passport several times before they aproved it (even thou I thought the quality of the first pictures were just fine).
Good luck guys
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