smooth
Legendary
 Offline
Activity: 2968
Merit: 1198
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December 04, 2013, 12:57:27 AM |
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I did a withdrawal on December 1 for 0.5 BTC and I got a "database connection error. We are already aware of this problem you need not report it." (Might be paraphrasing the second part a bit, but that was the gist of it.) The BTC are missing from my account, and were never sent. The only support contact I can find for them is email to support@bter.com which they never answer. |
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jestronix
Member
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Activity: 75
Merit: 10
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December 04, 2013, 03:48:33 AM |
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Well i got my coin back today, finally, in the mean time i lost 50%, and stood to make a handsome 30% on the day through ARB, so no ARB between BTER and cryptsy for me, cant risk this.
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Bitcoin2CDKey
Member
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Activity: 104
Merit: 10
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December 04, 2013, 04:15:09 AM |
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Well i got my coin back today, finally, in the mean time i lost 50%, and stood to make a handsome 30% on the day through ARB, so no ARB between BTER and cryptsy for me, cant risk this.
when u sent the first email requesting your balance? |
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smooth
Legendary
Offline
Activity: 2968
Merit: 1198
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December 04, 2013, 09:00:25 AM |
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Well i got my coin back today, finally, in the mean time i lost 50%, and stood to make a handsome 30% on the day through ARB, so no ARB between BTER and cryptsy for me, cant risk this.
when u sent the first email requesting your balance? I don't know about him but I sent an email when it first happened, four days ago. I've sent another one each day, just being polite and asking for assistance. No replies to any of my emails. |
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gogy
Newbie
Offline
Activity: 10
Merit: 0
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December 04, 2013, 10:16:24 AM |
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smooth, same here, now its been 5 days, no answer no coins. Let us know if something comes out from them. I'll do the same. I hope they resolve their problems.
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Bitcoin2CDKey
Member
Offline
Activity: 104
Merit: 10
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December 04, 2013, 10:34:43 AM |
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smooth, same here, now its been 5 days, no answer no coins. Let us know if something comes out from them. I'll do the same. I hope they resolve their problems.
i dont know what's their problem, but my problem is i cant login in, and i lost the 60% of my btc because i cant sell my actual currency since the sunday!!! thats incredible! incredible! |
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X68N
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December 04, 2013, 11:50:51 AM |
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smooth, same here, now its been 5 days, no answer no coins. Let us know if something comes out from them. I'll do the same. I hope they resolve their problems.
i dont know what's their problem, but my problem is i cant login in, and i lost the 60% of my btc because i cant sell my actual currency since the sunday!!! thats incredible! incredible! didn't you read my post before? You must delete all cookies from bter.com in your browser, then reload the page and you can login again. |
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Bitcoin2CDKey
Member
Offline
Activity: 104
Merit: 10
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December 04, 2013, 12:05:30 PM |
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smooth, same here, now its been 5 days, no answer no coins. Let us know if something comes out from them. I'll do the same. I hope they resolve their problems.
i dont know what's their problem, but my problem is i cant login in, and i lost the 60% of my btc because i cant sell my actual currency since the sunday!!! thats incredible! incredible! didn't you read my post before? You must delete all cookies from bter.com in your browser, then reload the page and you can login again. This method doesn't work. TOPT is my problem, is actived in my account. |
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nikom00
Newbie
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Activity: 43
Merit: 0
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December 04, 2013, 05:20:07 PM
Last edit: December 04, 2013, 05:42:09 PM by nikom00 |
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Anybody has "invalid verification code" every time they want to withdraw, or am I the only one?  |
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Bitcoin2CDKey
Member
Offline
Activity: 104
Merit: 10
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December 04, 2013, 11:08:10 PM
Last edit: December 05, 2013, 01:13:20 AM by Bitcoin2CDKey |
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 anyone can call to this phone? when i call, the operator say's "this number no exists". EDIT: SOLVED, but 60% of my money still lost -.- |
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DimaziK
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December 05, 2013, 08:27:57 AM |
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I removed a little more than 2 BTC from the account, but at a conclusion there was a failure and transaction wasn't carried out! BTC wrote off from my balance at the exchange, but in a wallet they didn't arrive! I apply a photo of a mistake! Passed three days, but my problem remained not solved! ! ! Support doesn't respond to my letters! Somebody can prompt what to do? Thanks in advance Dmitry!  |
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wotter11
Jr. Member
Offline
Activity: 50
Merit: 1
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December 05, 2013, 06:07:22 PM |
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I don't get what is going but I'm getting worried. I've been using Bter for 2 months now and have done over 150+ transactions never had a problem but I come here and I hear of people not being able to withdraw their BTC out. I'm debating switching to Cryptsy but I get a lot less when dealing large transactions. Hope everything is resolved  |
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skleven
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December 05, 2013, 08:15:44 PM |
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I guess they are going to close down the site. I`ve been trying to get some answers regarding a few thousen CNC missing, but they refuse to respond. Have been emailing them for two weeks now. By far the worst support in recorded history, and i`ve been shopping at BFL!
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skleven
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December 05, 2013, 08:24:42 PM |
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Anybody has "invalid verification code" every time they want to withdraw, or am I the only one? Do not use uppecase letters. That`s what i`ve worked out.. |
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wotter11
Jr. Member
Offline
Activity: 50
Merit: 1
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December 05, 2013, 08:28:47 PM |
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I think all the exchanges have been flooded with new users that they can't even handle it. I'm sure the backlog of emails is overwhelming.
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darksoft
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December 05, 2013, 09:17:41 PM |
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I guess they are going to close down the site. I`ve been trying to get some answers regarding a few thousen CNC missing, but they refuse to respond. Have been emailing them for two weeks now. By far the worst support in recorded history, and i`ve been shopping at BFL!
I have a couple K CHN missing as well but where do you get that they are closing down? |
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skleven
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December 05, 2013, 09:25:44 PM |
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I guess they are going to close down the site. I`ve been trying to get some answers regarding a few thousen CNC missing, but they refuse to respond. Have been emailing them for two weeks now. By far the worst support in recorded history, and i`ve been shopping at BFL!
I have a couple K CHN missing as well but where do you get that they are closing down? You cant keep an exchange up and running if you have NO support at all. So it must be a reason. A 2-3weeks backlog of emails is just not possible. |
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wotter11
Jr. Member
Offline
Activity: 50
Merit: 1
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December 05, 2013, 09:39:01 PM |
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I guess they are going to close down the site. I`ve been trying to get some answers regarding a few thousen CNC missing, but they refuse to respond. Have been emailing them for two weeks now. By far the worst support in recorded history, and i`ve been shopping at BFL!
I have a couple K CHN missing as well but where do you get that they are closing down? You cant keep an exchange up and running if you have NO support at all. So it must be a reason. A 2-3weeks backlog of emails is just not possible. 2-3 weeks backlog is possible. Take a look at https://www.cavirtex.com they are backlogged like crazy. I've been waiting for verification for 2 weeks now and they display their backlog. https://www.cavirtex.com/newsThis bitcoin/altcoin craze is just getting started. I can't even buy a 7950/7970/R9 280X or R9 290X anywhere in Canada. I'm switching to Cryptsy just because I can't handle slow processing or errors. |
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skleven
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December 05, 2013, 10:07:50 PM |
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I guess they are going to close down the site. I`ve been trying to get some answers regarding a few thousen CNC missing, but they refuse to respond. Have been emailing them for two weeks now. By far the worst support in recorded history, and i`ve been shopping at BFL!
I have a couple K CHN missing as well but where do you get that they are closing down? You cant keep an exchange up and running if you have NO support at all. So it must be a reason. A 2-3weeks backlog of emails is just not possible. 2-3 weeks backlog is possible. Take a look at https://www.cavirtex.com they are backlogged like crazy. I've been waiting for verification for 2 weeks now and they display their backlog. https://www.cavirtex.com/newsThis bitcoin/altcoin craze is just getting started. I can't even buy a 7950/7970/R9 280X or R9 290X anywhere in Canada. I'm switching to Cryptsy just because I can't handle slow processing or errors. Wow, kinda glad im living in a country where ctryptocurrency is not that big. Any hardware i want is delivered to my door within 2days. But are you sure about moving to cryptsy? I just switched the other way around for the same reasons. |
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